JR diagnosed my washer dryer immediately and I asked him to check dishwasher…read more It just needed a pump. Very nice and will use him again.

Our 4 yrs. LG smart French door refrigerator stopped cooling. I spent hours throwing away spoiled…read morefoods & condiments from the refrigerator & freezer. Neighbors recommended Ultimate, it was in our BBB book as a 5 yr. recommended business. I checked the 5 five star Yelp, google, Angi and Next Door reviews, I called at 10 AM and RJ arrived at 6 PM. RJ was personable, professional and very neat. I was happy he showed up when he said he would and solved the issue. He assessed our appliance and diagnosed a faulty compressor. Repairs were 1/3 of the price of a new refrigerator, we all felt it was a worthwhile repair. On line, I checked Home Depot and a local appliance shop, his pricing was accurate. The refrigerator is now 2x the price we paid 4 yrs. ago. When scheduling the appointment, I received a confirmation email. I was asked to text a picture of the model & serial number from the appliance in advance. RJ came with all the parts & equipment needed to do the repair. He spent 2 1/2 hours replacing , soldering & cleaning out the lines. He accepted credit cards & we received an email receipt. RJ left his card & told us not to fill the frig for 24 hours. RJ followed up with us the following day. He believes the service contract companies aren't worthwhile as they don't hire quality technicians. As wonderful as RJ & Ultimate were, I hope I won't see them for many more years!

Very pleased with the quality and speed of service provided by Nordstar. A very knowledgeable tech…read morewas able to provide same day repair and diagnostic services for my washer repair. The price was fair and the tech didn't rush his service until the service was complete. They provide a variety of services, and are very responsive and reasonably priced.

Andrew is very skillful person to take care of the situation immediately with respect and care…read more We were having trouble with washing machine but he came for us right away and finding problems and solve it without waiting time. Mostly repair people takes too long to fix and to order the parts but he got things done by letting us know how long it takes to get parts. As soon as he got the parts then he visited us to fix it right away. Very accurate and service with heart. We will always depend on him for sure. Also I found another problem with washing machine again then he came to save us by finding issue then point out the issue to educate us. Thanks to Andrew with wonderful personality and respectful manner, we feel comfortable asking him questions. I totally recommend everyone I know of living in the area.

05/ 2025 - Ktchenaid Dishwasher New Construction home…read more I had a leak in my dishwasher and contacted the company to schedule a service visit. They promptly set up an appointment, explaining there would be an $80-$90 diagnostic fee, which would be applied toward the repair if we chose to proceed. Travano came out to assess the issue. He was incredibly polite, professional, and made us feel confident in his diagnosis. He determined that a part needed to be ordered and assured us he would return in a few days to complete the repair. The price for the part was around $450 which seemed high for it all, the labor was more than the part I believe, the dishwasher we had was fairly new and cost $1,000. True to his word, Travano returned with another technician a couple of days later, and they successfully fixed the issue. As a bonus, we even got to enjoy a brief harmonica performance from Travano--an unexpected but delightful highlight! We're very pleased with the service and would definitely use them again.

Had a faulty refrigerator. I called them at 0800 and they told me that they would be here by 1200…read more The Tech came before 1100 and diagnosed the problem immediately. Fixed it and was done by 1200. Tech was friendly and honest. Can't ask for more.

I had a problem with my Maytag Refrigerator Ice Maker. I called Select Home Warranty (SHW) to get…read moreit repaired. They assigned my claim to Coldzone Repair. Coldzone came out & spent less than 20-minutes 'fixing it'! The repairperson told me it would take 24-hours for ice to be made. After 24-hours... nothing! After 48-hours... nothing! For the next two weeks, SHW gave me the runaround. They initially gave Coldzone the go-ahead to order & install a new ice maker. When Coldzone got the new ice maker SHW then denied the ice maker was covered by my top-of-the-line coverage claiming my ice maker was an after-market addition. Even after I sent them the section in my policy that expressly says they cover ice makers and pictures of the ice maker & and door dispenser for ice & ice water they denied it's! That's when I sent complaints against SHW to the State & Federal Consumer Affairs Departments & the Better Business Bureau! ENTER BIG AL'S APPLIANCE REPAIR. On December 30th I went to 'Angi's' App. looking for a local company to fix my ice maker. Immediately I was given the name of 4 local companies that repaired ice makers. Big Al's Appliance Repair had the greatest number of 5-star ratings so I called them. I was expecting them to tell me someone would be out sometime after New Years. Instead, I was told Al would stop by between 4 & 6 pm that afternoon... and he did. Al was at my front door at 5:35 pm on the 30th with his tool cart. He came in, checked out my ice maker and showed me the problem... I needed a new unit. The diagnostic fee he charged was waived because I told him to go ahead & order a new one. I expected him to tell me he would return sometime after the 1st of the year and again I was wrong. He told me he would be able to install a new ice maker the very next day. At approximately 12:15 pm he was at my front door with his tool cart and my new ice maker. By 12:50 he had replaced my ice maker & it was making ice. Once again he again explained & showed me what he had to do to install the new ice maker and get it working! The total cost was very reasonable and Al, unlike the Coldzone Repairman, left the work area spotless. I already told Big Al he was now my go-to appliance repairman and will refer any & all friends & relatives who need appliances repaired to Big Al's Appliance Repair.

First off... Al called a few minutes before he arrived...to…read morelet me know he was on his way. (Very impressive.) Then when he arrived, he was pleasant....AND KNOWLEDGEABLE... AND his pricing is VERY FAIR. On top of all this, he is HONEST. I highly recommend him. Ruby Boico...Lake Worth, FL

I called this service when my fridge stopped cooling, with the potential of losing lots of food…read more Jack promised to come from 3 to 5. I asked him to come as early as possible. He called me back and came around 12:30 pm. He diagnosed correctly the problem. I bought the part myself and the next day he came and installed it. He also cleaned the condenser and evaporator coils to achieve better cooling and efficiency. I can highly recommend this service. No. I had never seen this gentleman before. This is a real review. George

I wish I could give these guys zero stars. I called 2 weeks ago to request service on my leaky…read moredishwasher. A service tech comes out the next day, says he can't find the leak, charges me $59.95 for the "service call," and leaves. The next day, the dishwasher leaks. This time I get the manager/owner Tony on the phone, who is rude and defensive that I complained having to pay the service fee without any repair being done, saying that "it's probably a leaky gasket" but "nobody carries gaskets on the truck." Before he hangs up, he says he would have to call his supplier for an estimate on the price of the parts and call me back to schedule a follow-up. That was 1 week ago and I still haven't heard from them. Basically they charged me $60, didn't make a repair, and pretended it was MY fault. This business is operating on incompetence and fraud.

Kevin is knowledgeable and dependable. If it is not fixed the first time, he will come back out and…read moreensure the job is complete.

It is so hard to find a good appliance repair company and I have finally done it! This company…read morealways responds in a timely fashion and is great with follow up. The owner is extremely knowledgeable and very reasonably priced! I can't say enough great things. I've used them several times and have been extremely satisfied each time!!

Just have a bit of patience with the communication due to a bit of a language barrier, but once…read moreyou've been scheduled, they showed up on time. The installer was super clean, and put my items together with care and professionalism. They gave me a flat rate which was very helpful due to most other companies charge by the hour. Very satisfied with the service and would recommend them to anyone else looking for furniture assembly. Thanks to Eduardo and his team.

Eduardo was amazing. Watching him mount our flat screen TV on the wall with concealed wiring was…read moreentertaining. He worked expeditiously and expertly. Unlike most contractors we've hired in the past, he contacted us to tell us he was on his way. He was extremely neat, using a dustpan to collect any dust he created. We will use him in the future.

I contacted them by EMail and they responded requesting refrigerator model and other appointment…read moreinformation. LASER responded with an appointment date and thanked me for selecting them. They never showed up and their 800 number could contact them to see where they were for their appointed date. Absolutely no response to date. YELP's rating for them was totally incorrect.

Rochelle did an awesome job getting our microwave to work again! She was very punctual,…read moreknowledgeable, and clearly knew what she was doing. She was also very friendly and professional throughout the process. Highly recommend her!