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    Empire Auto Parts

    1.0 (1 review)

    Services - Empire Auto Parts

    Vehicle battery testing

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    4 years ago

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    Toyota Universe

    Toyota Universe

    2.0
    (589 reviews)

    There's always a bit of skepticism when one comes in for a routine maintenance visit, because what…read moreyou expect to be a quick in-n-out appointment, the "full-diagnostics" are run and your magically paying an amount of money that might give you heart palpitations and may stay well an hour - even two. I've been frequenting this business for over the past 5+ years; some days I hold my ground and leave paying solely my oil change, other days I'm unsure if I'm getting or not -- but since I am not an expert of automobiles -- I pay more than I had originally planned. The employees are nice, I get that. But 3 problems since the last visit and I drive only local roads?? Sometimes -- sometimes the math isn't mathing. Hmm, I guess I'm indifferent. Oh, also the waiting room has been renovated and is spacious, if you care!

    Avoid this dealership. Between the sale itself and the post-sale disaster still ongoing, this has…read morebeen one of the worst consumer experiences I've had. They lied before I even arrived--promising the battery was charged and tires were good on a used RAV4 Prime I drove 90 minutes to see. Neither was true. During the sale, the used car manager pushed a $3,000 warranty using outright false claims (7 years of maintenance, lower sales tax), lowballed my trade-in by rating it "fair" despite its condition, and when I pushed back on all of it, told me he "hopes to never see my face again." The whole process took 5.5 hours, and the cruise control listed on their website was broken--discovered on my drive home. Their response: "Did you buy the warranty?" The post-sale experience was worse. I requested a registration transfer at purchase. After weeks of being brushed off, they processed it as a brand-new registration instead. When my temporary tag was about to expire because of their delays, their rep J. Perez advised me to just drive on an expired registration. My salesman followed that up in writing offering to cover any ticket--which tells you everything about how seriously they take their own mistakes. When I demanded the plates be overnighted (confirmed verbally and in writing via email), they shipped two-day FedEx to arrive on a weekend during a holiday. Five days, not one. My salesman Rodolfo dodged calls and messages throughout, has since left the dealership, and his manager--who tried to push misleading insurance on me at signing--never followed up as promised. I've been calling their Customer Relations Manager for two weeks. Voicemail every time. The copy-paste reply you'll likely see below this review is exactly that. They asked me for a 5-star review twice before I had the keys. Now you know why.

    Spark Car Wash

    Spark Car Wash

    3.2
    (45 reviews)

    Shemp or Shem was really nice and made my first experience there a good one. When I first got there…read morehe was at the cashier station and was patient with me while I looked for my half price coupon on my phone. It took way longer for me to find than I would like but he never showed impatience. We then went through the car wash and it was nice and clean when we got out of it. We then went to the vacuum bays to wipe down the outside dry with the complementary micro fiber cloths, window cleaner and vacuum. I then saw Shem again and he showed me how to use the mat cleaner when I asked him how it works. Again very nice guy. In all took about 20 or 25 min to clean, wipe and vacuum the inside and interior but man it looked good. It looked much better than those car washes that charge $20 or more hand car washes but leave your car looking like crap. No one other than maybe a professional detailer will want or get your car as clean as you can. More than likely will get a membership that you can use at any of their locations but only after trying it one more time to make sure they're consistent. Would recommend after my first trip there.

    Excellent experience at Spark Car Wash. From the moment you arrive, the process is smooth,…read moreorganized, and efficient. The staff is friendly and clearly focused on providing great service. What really stands out is how well the operation runs. The entrance is easy to navigate, and the team helps guide vehicles through the process quickly without making you feel rushed. The equipment looks modern and well maintained, which gives confidence that your vehicle is in good hands. My car came out extremely clean--both the exterior wash and the finishing touches were impressive. You can tell they pay attention to details, which makes a big difference compared to many other car washes. Overall, Spark Car Wash offers a fast, professional, and high-quality service. Definitely a place I'll continue coming back to and would recommend to anyone looking to keep their car looking great.

    Empire Auto Parts - autopartssupplies - Updated July 2026

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