Stay away! Unorganized and tendency to switch their words at the office rather than what they advertise on their website

Do not rent here! We chose this place because 90% of car rentals do not rent cars without a credit card(which we do not have back in my country) We rented for 2 days and charged 700$ in total(400$ cash deposit). Even the totaled cars are better. We got a Chevy SUV that has 13-15mpg due to poor maintenance. After two days, we let them know that we are going to be late for an hour and we're not even told that they are gonna charge for a whole day. We are back they said that they are going to refund the deposit in 2 days to a Cash App that was sus because it was cash, not a debit or credit card. 1 week passed no refund in my Cash App. The only positive thing about this business is its call center representatives. After 3 days 205.08 dollars was refunded. I thought that it was going to take a couple more days for them to process and refund the other half. After 1 week I called them and they said that there was a refund processing fee of 25$ and 150$ a day charge for rent. However, it is still 175$, not 194.92$. In conclusion, use any other service there are a bunch of them that accept cash deposits. read more

I asked about their yelp reviews and why they were so low, they then refused me service immediately! If that's not a red flag, then I don't know what is. Never been to a rental company that requires your social security! Book at your OWN RISK! Shady, dirty, scammy and VERY unprofessional. Will be reporting to better business bureau, so no one has to experience this. read more

Don't use this place. They refused to give the owners number out when you have a problem. Also won't give your contract or receipts. I need the owners phone number. read more

It's simply amazing you can reply to a review Stan but no one bothered to reply when service was required from your company on this day. Unfortunately, the way this business operates is completely subpart. Your apology is simply a cover up because I posted a honest review. Yet, still no one from your organization has bothered to reach me personally. Your response is nothing but smoke and mirrors. Non-payment that's laughable. And if you bothered to adequately review my post you would've seen that I posted your contract that's printed directly on the back of your receipt and no where does it mention payment policies regarding extensions. Please do better by your customers. As that this could've been a positive review. Take the time to review the messages of my post and you shall see that the communication was not only inadequate it was also unprofessional. And you should advise your staff "Diamond" that saying "so yeah what's up?" Is downright disgusting and triggering to your customer that is already experiencing difficulties with your company. I stand by everything I've posted. And I remain with saying SHAME ON YOU ALL!! To choose to intentionally ignore a customer reaching out for help until you're able to double charge is poor business. read more

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I rented from Empire today so I will be giving a review for what I've experienced so far. Amar was very accommodating and it is a CASH payment rental place so the process is convenient and easy. I will further review more once I've dealt with this company to give my exact opinion. But so far pricing wasn't bad and the vehicle I was given was in tip top shape! (Definitely can't say that for other car rental places). So with that being said so far Empire is 5 stars in my book and review to be continued...ok back to add to my previous review. I'm very happy with their services. The vehicle is nice, the friendly service is a plus. The price is good too and you can cash app, Venmo if needed to extend so that's very convenient! So with that being said I'm overall happy I finally found a decent car rental place that I'll use for a very long time! read more

this place is a scam they will rob you take your deposit which by the way is about three or $400 and you will definitely not get it back. They are way overpriced other cars have check engine lights on and they run like shit if not break down one of the cars are rented from them had an issue where the horn would just randomly beep all the time no matter what and then I switched that from that to a minivan that was over $200 a day to rentand they still held my deposit and never gave it back to me claimed I smoked in the vehicle and I don't even smoke cigarettes so that's just crazy. Do not go to them beware beware beware beware read more

UNPROFESSIONAL lack of communication over priced unnecessary fees. These people are shady stay away from this place lady in front DIAMOND acts as if she had not communicated with me throughout the entire process of having the vehicle. We asked for an extension and her words were "Bring the vehicle back when you can the next shift will handle it." I attempted to take the vehicle back the same evening and they were closed even though I was advised by Diamond the next shift would be able to assist me when I got back. We got back later than expected and I called the office no one answered, I also had someone drive by there and they were closed. When we walked outside the following morning to attempt to return it as soon as they opened so we could speak with someone and see how much was owed for late fees we saw the vehicle was gone. They decided to repossess the vehicle Tuesday morning because it was late although I had communicated with Diamond the entire time the vehicle was in my possession I spoke to Diamond each time I called their office, the hours on their door said 9am-6pm hours of operation on google said they're open 12pm-6pm on Tuesdays 7am-6 pm Mon-Sat, the vehicle was going to be there no later than 12pm per hours online. Diamond acknowledged the discrepancy in their hours of operation claiming it was due to staffing issues they had on Tuesdays. I asked her what time did they open on Tuesday and why didn't anyone call, text, or email me and she had no answer for me..... No one tried to call me at all every line of communication they had for me was open and after going back and forth with Diamond she continuously stated it's out of her control or there's nothing she can do etc. I then asked for the contact information for a manager or the owner multiple times it seems as if one did not exist. I was told to send an email so I did. I asked why was I not contacted by the person who ordered the repossession first again no answer. I also asked to see the invoice that reflects the 400.00 charge for the repossession, and of course was told it was not available. They kept my deposit and claim I have a balance owed. I still have yet to receive a phone call or any other communication from a manager. I sent a reply to their email weeks ago and still haven't gotten a response. Stay away from this place!! read more

Empire Car Rental - Hours - Car Rental Near Me - Las Vegas, Nevada

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Wonderful, helpful people ! I was upset due to my car being vandalized & they were so nice and patient with me , not to mention the great rate I got during this difficult period. Thank you for your polite and prompt service. read more

I booked a rental car from Empire, visiting Las Vegas over the weekend and got super lucky that they had a car available. The car I booked initially was not available hence they upgraded me for the same price. This company is small, and seems to be family and locally owned which I really appreciated. They accept all payment types, I wasn't required to use my credit card and they accepted cash upon return. The service was efficient and the staff was friendly and helpful. I highly recommend this rental car company, it's affordable and convenient. AGAIN THEY ACCEPT CASH, DEBIT OR CREDIT! Thanks empire, I'll be back read more

First off ask to look at the car before signing any paperwork once you see the cars you will leave immediately!!! Again ASK to see the car first ! 20 min after I took the car it broke down right off the highway .. they sent roadside and had another car for me .. Not even 24 hours later the other cars right front wheel blew out while I was driving thank god I had just dropped off my son !! So two cars in 24 hours broke down or tire blew out ! They are currently renting out unsafe cars that put peoples life at risk ! The breaking point they will not refund my money ! It's been two days no deposit no refund for the 14th of April where I DIDNT even have a car but still charged me ! $426 I gave them and I got 2 broken down cars and about $80 in Uber bills to for having no car! I'm taking this company down .. I'm going to the news stations , to the DMV to the better business bureaus and next in suing them for more than they probably are worth ! This isn't about the money it's about the safety of people and about fraud and scamming !!! They messed with the wrong one !! Below are the pictures .. fyi I recorded everything all conversations all videos of the cat breaking down everything!! read more

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Tried to rent us a damaged Audi the woman at the desk said the car was being cleaned. Came back dirty no gas big dent on door hole on back bumper over priced take 25 bucks from your security deposit. Want you to leave a good yelp review for a discount.if I could've gave a zero I would of. read more

Scammers !! They charged me extra and now not answering the phone . Seeking legal action ! ZERO STARS! Beware . Scammers .

I rented from this company. Shannon James was high unprofessional. I was charged $800 dollars for 3 days. One free day was given due to the negligence of them shutting the vehicle off while still under rental agreement. A free day was given. My card was then charged 167 dollars the next day for an extra day. The check engine ligh was on due to them not doing a full inspection and there being no gas cap. Multiple body damage and flaws. The care was filthy at rental. And had a odor of marijuana that would not leave the vehicle no matter what I did. My first mistake was looking passed all this due to the urgency. Shannon James then stated" once my complaints were brought to her attention good luck getting my deposit of $300 dollars back and has yet to give me my refund. It's highly unprofessional and theft. I will be contacting BBB. I was told that because shanna is the owner she can do what she wants. I have proof of all the damage check engine light, attempts to reach Shannon James in which she blocked me as well as receipts of have the check engine light assessed and the amount of money that was taken out of my account. I have the documents I received at the car rental. They have since refused to give me a copy of all of the others to show me where it states they can keep my deposit. They stated it would be held if you go over 90mph which I did not. I was pulled over resulting in me being a hour late retuning their vehicle because the drivers said break light did not work. Whenever I attempted to drive it's struggled and smoke would come out. Shannon then not only stole over half of my deposit and only sent $100 back she blocked all access to call and get an explanation. She has groomed her employees to hang up and say we can't help you this is her business where they are then instructed to hang up and block your number. During my rental the mechanic came In and had been waiting over 3 days for his payment from Shannon as well as her employees not know what they were doing and making up rental amounts as they went on. Taking personal cell phone calls and joking at the fact their boss "Shannon comes in when she wants and doesn't really help or pay anyone on time. I have a right to warn others of this company and demand my full refund back or I will take legal action. This is theft and it is disgusting at the expense of humans and others taking advantage. only receiving one star because I can't choose zero read more

I renter from this overpriced company air conditioning was not working then made up some shit about smoking in the car too keep my deposit Do Not use this company. read more

I love being able to use cash, debit or credit. I don't always have one or the other. So it's nice to be able to rent using whatever I have at that time. The people have treated me nice on each visit. The cars that I have rented seem to be well taken care of too. I will continue to use them when i need a vehicle. read more

Well taking back my 5 star review ,to a minus -20 star ,my son rented a car for couple days my family has been going here for a while until now ,they don't want to give back $300 cash deposit back, and they are saying we owe them $599 cause went over miles ,this dude that's running this place sucks ,we told him we needed unlimited miles now he said we never talked about it ,which is BS we told him we needed it for work out of state ,but the whole time when we was picking up the car he was on his cell phone texting not paying attention, he never explained any part of contract now,we asked him for copy of what my son signed he said he's not allowed to give us any copy,I'm getting hold of the BBB tmrw and to small claims ,bad thing about it I referred them to so many friends and family,asked to speak with owner and he said no she's off today I can only email them ,which I did and no response, also he said takes 24 hours for the car to be checked in from another employee cause he wasn't allowed to check cars in ,then he tried to tell me that enterprise rentals do same exact thing, lmfao and FYI when you return the car to enterprise they come out and check the car in right then with a hand held device, no one still has called us back read more