Had an appointment for a salesperson to come to our home to show us carpet and time sample. Appointment time was between 7 and 9 PM on Friday January 26th. I waited until 7:30 PM and called to verify the sales person was coming. Seems there was a" scheduling conflict "and the salesperson isn't coming. They wanted me to reschedule. Are you kidding Me? Needless to say, we will be sending our business elsewhere, and someone and Empire missed out on a very large purchase. I spoke with a supervisor at God only where's where. I asked that the local sales manager call me. We will see if he or she does. I wish I could give them minus 0. read more

Update on my empire today experience...... I had received a call from a Stephanie in regards to my carpet problem I guess because of my bad reviews that I posted everywhere I could think of.. She was amazing to work with and I was so thankful for her up until now. She had scheduled a warranty claim inspection for yesterday, Thursday 8/31. We'll guess what, it didn't happen, just like my carpet installation date that they kept rescheduling. I was told that they didn't have anyone available to come yesterday and that the next available appointment was September 15th. I have been trying to have this taken care of since back in May and now here it is 4 months later. So because of my dissatisfaction with the appointment being rescheduled I put a call in to Stephanie who I thot was wonderful, well guess what, I no longer think she's so great. I called her on Wednesday and left a voicemail, no call back so I called and left another voicemail message yesterday and now it's day three and I still haven't heard a peep from her. At this point I just want them to cone and rip their carpeting out and refund my money. Stay far, far away from empire today. They do nothing they say will and do they ever even do next day installions as they advertise, I think not! read more

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I would like to start this review by saying the reason for my rating on this review has nothing to do with the quality of the product or the installation. My review is based solely on the HORRIBLE customer service we experienced post-sale. We hired Empire to install hardwood flooring in our kitchen, foyer, powder room and laundry room. The price was excellent and the quality of the hardwood was also very good. Had minor issues with getting install scheduled, but eventually got a good crew, who spent 2 long days to finish the job. We had issues with trim pieces not matching, and had a few tense conversations with various customer service people. Finally got it resolved to our satisfaction. The customer service rep even encouraged me to e-mail the corporate office, explaining all of the issues that occurred (including a missed day of work due to an issue with the first installer). I did e-mail them, and got NO RESPONSE. Several months later we decided to continue the hardwood into our living and dining rooms, so again we contacted Empire (and even requested same salesman). A different crew did this install, and a few minor issues had to again be ironed out because communication between sales and installers is terrible. After our second install was complete, a friend asked who did the work and I referred her to Empire (and again to my specific salesman). She informed the salesman of our referral, and she purchased product from them. I never heard from Empire about the referral reward (a $50 Amazon gift card). I contacted their customer service and got a terse response that referrals need to be processed prior to the sale, using a specific referral code (which we were never given). I asked for the matter to be escalated, and again got NO RESPONSE from Empire. We spent $10,000 on flooring with Empire, and they don't even have the courtesy to respond to an e-mail about a $50 referral! read more

Horrible experience! Received an estimate and wanted to be pre-approved. They were extremely overpriced so we went with another company. However, Empire pushed through the financing of a floor we never received and I started getting bills from Wells Fargo. Now I have to deal with the headache of getting it removed from my credit. I will never use this company! read more

They higher people that don't speak English and do terrible work. My laminate floors were lumpy and moving when you walked on them. Not to mention that I paid $5,000 for this crappy work! When I called to complain, the manager was refusing to refund me my money back. He was extremely rude and unprofessional! read more

We picked out our flooring and carpet and were told about how they could come out whenever to do any job. We scheduled a week and a half out and this morning, the day of install, they called at 8 to cancel because of "weather." There is no weather. The snowstorm is supposed to hit tonight or Saturday. There's literally nothing happening today. We took time off and moved everything to help get ready and this is infuriating. This is really crappy business practice. Molyneaux warned us this would happen, and it did. Molyneaux was $4000 more though. So far, extremely disappointed. Guess we'll have to see what the floor and carpet look like when they finally get out here. read more

Job: porch carpet Salesperson: Came to home without a single sample. Did not know product. (Showed the few available colors on his phone, stating that they did not have gray. I asked about what he had called "green", but was actually gray.) Still, needed to get going with project, so placed order and scheduled install a couple of weeks out. Each install day, I've been told to hold the entire day open, making me turn down work/ income. Day 1: Waited half of day. Installer called to cancel because rain likely. Ok, can't help that. No reschedule available for 2.5 wks, though. Day 2: Installer called midday on Friday saying we had to cancel THEN for Monday-- 3 days away-- due to forecast. No rain came. They wouldn't come anyway. Rescheduled for 8 days later. Day 3: Confirmation call in am. Waited ALL DAY until 6. NO SHOW. For a 3rd time, waiting for a ticket and call back to reschedule, after which I'll be THREE FULL DAYS OF MY LIFE AND MISSED INCOME, AND COUNTING. Each reschedule involves calling the main line, waiting on hold, waiting for central customer svc to put in a "ticket" to confirm scheduling with local office, later being required to call in again to confirm again (or, the message warns, you lose your appointment!), hold the entire day open from 8am - 6pm because they do not provide service time windows... In other words, a company that demands all courtesies and convenience for themselves, with Zero respect for the customer. Not deserving of your business. Do not even call them. It is not worth it. read more

Empire today is a very poorly run company...ordered carpet thru.their representative and set up.an installation date ..eas reminded constantly 3 days in advance..of the installation date....the of installation company did not have me in their system ...cancelled the complete order....very very.anger at this company...their advertising.is a total joke read more

This is long....but READ it ! NEVER, NEVER call Empire. We had the worst experience. The initial appt. was with a charming salesman. He came in and explained that the first price he would give us, should be ignored and we should make a counter offer. He said that he would put our price into the tablet he was working on, and then he would submit it to "the office". True to his word, his first quote was over 10,000.00 (for flooring for 5 areas), but we countered with 5,000 and it was accepted, then 4,200, also accepted. Sounds good right? He explained that he didn''t believe in the process that Empire taught him, that he wanted to be honest with us, blah blah blah. This is where all things good, went wrong. He told us that the first installation day would be in 2 weeks (not the "next day" that they advertise. But we waited the two weeks, and the crew showed up. Extremely nice guys. They spent a couple of hours prepping the laundry room floor for a solid surface vinyl flooring. They took out our washer and dryer, and poured and spread a leveling concrete on the base.. Next they assured us that they would have the new floor installed within a couple of hours. My husband, looking at their vehicle, asked to see the single sheet vinyl that was to be installed. (the van was much too small for a large roll of vinyl). The gentlemen pulled out a box of tiles! NOT WHAT WE ORDERED. At this point, we called the charming salesman, who denied what we ordered and basically called us liars. Then he said, his part of this transaction was done and we should call "the office". Ryan, the installation Coordinator, said he would take 300 off this tile if we would accept it instead of the flooring we originally ordered. It was now hours into the day, the install guys were drinking Pepsi with my husband and laughing, saying this was typical for Empire. I agreed to the tile floor and they installed it, BUT then said that because of the delay in the day (caused by Empire's mistake) my washer and dryer would not be able to be reinstalled until 2 days later! THREE days later, it was complete. Flooring # 2 was a bedroom carpet. We were told that the installers would call us an hour before they came. They didn't, and at 8 a.m., there were 3 gentlemen on my front porch. We opened the door one of the men said Carpet? We said yes but that we were to get a call and we weren't ready for them. (dressers needed to be emptied, closets too, in preparation for them to move the furniture and install. The gentleman on the porch said "no call" and they turned and left. We assumed they would be back in an hour. I quickly emptied the walk in closet onto the guest bedroom bed, pulled all of the dresser drawers and put them into the den and waited. AND WAITED AND WAITED....they didn't come back. When we called Empire, they said the installers thought we cancelled the order (they didn't speak English). Empire rescheduled the apt for the following week. (now 3 weeks after their advertised "next day") The new installers arrived on time the following week. For that time, we had been living out of an empty bedroom, searching for our belongings in the two rooms that we had spread our clothes in. They gentlemen (who spoke English because I told Ryan, the installation coordinator, that I would not allow people, into my home, that I could not communicate with). They looked at the bedroom and expressed concern about the size of the room. True enough, they weren't given enough carpet. Charming Salesman had measured wrong. ANOTHER WEEK PASSES WHILE WE WAIT FOR ANOTHER INSTALL DAY. One month from the initial visit by Empire, our carpeting was installed. You can imagine why we didn't use Empire for the other 3 spaces that we intended to carpet. I have not even told you about the money issues we had with them. EVERY installer wanted the money before they started and the bill was always wrong. This meant numerous calls to "the office" and hours of waiting and waiting while no one returned calls and installers drank Pepsi in the garage, with my frustrated husband. (not the installers fault at all...all Empire) Do yourself a favor and never call Empire. The flooring is not cheaper than other markets, they don't install the next day, and they make mistake after mistake. Sure you can get them to knock off a few bucks for your troubles....but the next invoice you see, will not indicate that discount, and you will start the merry-go-round of phone calls with the inept people of Empire. Oh, and did I mention that they basically laugh at you, during your phone calls to them? They dont' care if you are satisfied or not. Don't give them the chance to do this to you. read more

9/6/2016 I used Empire 7 years ago for carpet and was very pleased with the carpet and the installation.  Decided to use them again for more carpet and ceramic tile.  It has been a disaster.  Carpet installer didn't show up until 4pm , after many phone calls, and a completer runaround about time. They were at my house until 8:30 pm.  Left a mess.  Next day, ceramic installer comes after 10 am, leaves part of the work supplies, breaks up a few old tiles and leaves a mess and all my downstairs lights on,  never to come back.  Could not get anyone to return calls that day about if he was returning.  Didn't find out until next afternoon he was not.  Next installer not there until 3:30 pm 2 days later.  Job was started last Friday and a few hrs done Saturday.  Labor Day, so no one scheduled until Tuesday.  Did not come today, and could not get word until 1 pm.  Have been offered very little compensation in form of refund.  I have now missed 6 days of work without pay, and not even sure if work will be completed this week.  Would give 0 stars if I could.   UPDATE 10-7-16 It is over 7 weeks since ceramic tile  install was to start, and 6 weeks since it did start. Installation started 9-2 and was not done until 9-13.   At the installer's supposed completion, there was grout smeared all over the tile, areas of piles of grout left near walls, multi colored grout due to his attempts to clean, and areas of very low grout, so sharp tile edges. He left me with an acid cleaner to clean the tile myself.  I spent an entire day trying to do so, with poor results.  My quarter round was not completed, and some areas done so poorly they will have to be removed and redone.  2 thresholds were not installed. My furniture is still piled up in my gameroom and other areas I have repeatedly sent pictures and requested they send a crew out to complete the work since 9-13.  I was finally scheduled for the work today, 10-7, and then they cancelled yesterday afternoon, and stated they will have to call me with a new date.  I cannot get anyone to give me a date.  And I have already missed 12 days of work, many of which no one showed up to do any work, or did not come until late afternoon or evening.  Had to call many people, many times per day, to even reach someone, and get some monetary compensation.  Will update if they ever come out to complete work. UPDATE 10-19-16 I was finally given another day for work to be fixed, complete, and tile cleaned, for Saturday 10-15. I had to call to confirm the day before, and was told I would get a call in the morning about when crew would come. Never got a call. Could not reach anyone in Pgh office. Called 800 number, and they could not find any information on who was to do work or what time, but kept being told I was on schedule for the day. A man finally comes at 3 pm, and stated he was not informed of extent of work, and had been on another job earlier. He came in, stated it was too much work, for the day, and he did not have correct cleaning supplies or materials. He left, and I am now back to trying to get someone scheduled. I was told It would not be until Saturday 10-29, because I would only take Saturdays, which is untrue. I told then I would schedule work around them, but I needed to know ASAP. That is where is stands today. Have never had a worse experience with any work done on 4 houses over the last 30 years. read more

DO NOT USE! I am extremely disappointed in this company from the management to the sales people. I have nothing negative to say about the installers themselves. They worked extremely hard and are the only reason I am even giving this company one star. My husband and I were blatantly lied to by their salesman. We bought a new home and on our closing day, Thursday, had our consultation. They have next day installation if the carpet is in stock and we chose one of their most popular carpets. We stressed the importance of movers coming Saturday and needing next day installation. If we couldn't get it before our move in day we just couldn't use them. He then proceeded to say let me see what I can do, let me call my supervisor. He told them our situation and then said we would be able to be FIRST APPOINTMENT on Saturday at 8 am. He hung up with his supervisor and said "This is a perk to being number one."Being that our movers were arriving at 8 we figured this would work out perfectly. I arranged for my sister to be here early at 8 to let them into our new home so they could get started immediately and be out as we moved. On our moving day I received an automated message saying our carpet was scheduled to be installed at 11:00! I called immediately and explained the situation. Customer service was understanding and helpful and they connected us with a manager. She was apologetic and seemed to care. Apparently the salesman has been called about before because she seemed familiar with this situation. Our movers moved our entire home and then had to shove everything into our downstairs. All of our furniture was scattered. We had to pay 600.00 more dollars than expected because they ran over their time! This is all because someone lied. We paid for movers and still had to move our own furniture and all our boxes because someone lied. I was told to call his supervisor Dan and speak to him. I've called twice and left messages and I've been ignored. I'm also being dodged by the woman I originally spoke with as well. She told me that someone should be back to me by Tuesday. I've heard nothing! This is a terrible company and does whatever and says whatever to lock you in. Please go elsewhere. This shouldn't happen to anyone. read more

Terrible Company !!WIsh id of read reviews before all the money time work and headaches ive dealt just to spend thousands on carpet they never showed up to install and canceled night before my installation then say oh well reschedule after confirming twice, and took off work to be here for also have my entire house of belongings moved for carpet install and ripped up rug so there is now tackstrips with nails on floor and easy for them to say our installers quit oh well!!! I want my money back and recommend any one who is paying for flooring not to go to empire unless you like getting screwed and treated horrible !!! How they just dont show up after waiting 3 wks ,but i should have known they showed up 5hrs late for carpet appt the sales appt ,then put my check thru my bank twice and now dont show up day of and say the called but no id on caller id and didnt leave a message and what company cancels a few thousand dollar install night before anyway ,guarantee if i canceled i wouldnt get my money back but ok for me to lose hours a work waiting for empire and have to call them to find out they arent showing up !!! Now have to move everything back find another company and do they care NO ,sd to bad basically say screw you ....Guess they dont care about doing their job and the money or just basic customer service !!! Go to home depot if you want the job done read more

Horrible service, the initial estimator was nice but after that it all went downhill. We met with the estimator at the beginning of August and wanted the rug installed by the 20th. They said this was not possible even though they advertise next day installation, they gave us a date of the 23rd, which was ok. They called us a couple of days before installation day and said they were backed up and couldn't install that day. They gave us a really good discount so we rescheduled for the 1st of September. That would be today, we broke down entertainment stands, dining room tables and all our downstairs furniture and some upstairs and squeezed them wherever we could find room last night. The installers come and take measurements and ask us to look at the rug make sure it's what we ordered. As soon as he asks for payment and I hand him my credit card he goes on my porch and starts talking on the phone for about 20 minutes, comes back and tells me he can't install because he has to go to the hospital. I ask why and he says he got stung by a bee and he is allergic. I called to cancel and the rep kept trying to offer $50 off to schedule out a couple more days, of course I did not reschedule! read more

Scheduled installation over a month before. Crew finally shows up at 3:30pm to start flooring removal and installation. Did not bring the materials that were needed, and that I paid extra for. After beginning ripping apart my dining room floor, they stated there was asbestos under the subfloor. If this were true I would have no problems. Had two other companies come out within a 24 hour period to check for asbestos. They reported none found, and that anyone performing this work would know the difference. Needless to say, I have a new company performing the work. Now I just need to try to get my deposit back from empire today. Take my advise, shop locally before go with this national chain. Support local business. read more

Our experience with Empire was great. We had the entire second floor done- five bedrooms and the attic. A lot of carpet... The price we got was way better than other companies'. They came as scheduled and a two men crew installed the carpet in two days. I had it for five months now and it looks great. Every communication I had the customer service was pleasant and they made no promises they could not keep. read more

I had a sales rep come to give me an estimate for 4 rooms and a landing. I was interested in LVT for the kitchen and a bathroom, and laminate for the 2 bedrooms. Since this was the 50/50/50 sale it seemed like we would get a good price. The estimate was for $6400. So when the sale is not going on I assume that the regular price of getting 4 rooms done is about $13,000. Are you kidding me?????? read more

Would not recommend this company. Extremely over priced then they try to convince you they are giving you a 50% discount. Worst case of false advertising I have ever seen. read more

Had install scheduled for Tuesday. Was told they couldn't do till Friday. Explained to them it needed done for renters on the first of the month. They said no problem it would be done. Guess what it never got done. Started off on the wrong foot with new tenets. Had given them a $6000 job a month earlier that was a couple days late getting done and just OK job. I should have just left it at that. read more

I don't usually write reviews, however I feel I need to add pros and cons. I had no problems with the estimate and scheduling. All were done in a timely way. I have so far not had problems with customer service, however I did place a call to come back and fix a small problem with very slight ripples in one area and so far I did get an appointment. BUT I did have problems with the installers. I was scheduled for the morning and I did receive a cconfirmation call stating that I was on the schedule for the am. However, by 2 PM no one had arrived so I called and was assured I was on the schedule. However, she could not reach the contractor to confirm.I waited for a call back and didn't get one after 45 minutes, so I called again. I was told they were 40 minutes to an hour away. By now it was 3PM. They finally arrived about an hour later. Told me they came from Virginia. That was the last I could understand. Hard to communicate with them since they understood very little English. Now fast forward to 2 days later. My furnace is in a hall which they had to carpet. Thinking back I did hear them fiddling with the door on the furnace but thought little of it.But now I see why. They broke the plastic lock mechanism on the door. I could have understood, HOWEVER, they neglected to tell me and taped the door!! The tape matched the door so I didn't notice until a few days later. I am upset because of their lack of honestly! I feel they should have told me instead of hiding it! read more

This is one of the worst companies I have ever dealt with. We purchased flooring for a rental. It was supposed to be installed in August. By September we were still getting the run around and it was still not installed. We had to pick another color of laminate because what we picked never was delivered. But boy were they fast to cash my check which was payment in full. Every time I tried to contact someone it was nearly impossible. They also don't return calls. Once the carpet was finally installed they had to come back because the carpet was not stretched enough and it rolled. This took another two or three weeks to get done. The installer came by himself, could not speak English and the second time he had to come back went to the wrong house and blamed us for not answering the door!! All in all the product was ok but the service was horrendous. I would never buy anything from them again and I'm telling everyone I know never get flooring from empire. read more

I really wish I listened to the reviews; I never write reviews either. I was giving them a chance. Let's just say listen to the reviews. We were promised an installation today; it was urgent that it needed to be done today unless we were going elsewhere. We were told that it would happen, so we stuck with Empire Today. After using my last vacation day, I was told that they did not have enough installers for my job today. I have a feeling that we will be cancelling the order and go with someone that will show up when they are suppose to. I hate to say it, I would NOT recommend them to anyone unless you have multiple days to take off and wait for them to come. Don't give them a chance like my husband and I did; listen to the other reviews. read more

One star only because u cant go zero. HORRIBLE, TERRIBLE, ABSOLUTE WORST!!! DO NOT USE EMPIRE!!!! a stephanie was so quick to take our money but now being a MONTH later, we still have no carpet and my 60 year old father is sleeping on the living room floor. we even tried to call and cancel and this 'stephanie' wont answer and has a full mailbox. then spoke with ryan who was extremely rude and even hung up on us when we asked for our refund. we were also promised money for any references and had TWO!!!---we got NOTHING!!! EMPIRE IS A SCAM!!!! read more

i just had a floor installed in my entry way, hall, kitchen and bathroom with empire today, from start to finish empire exceeded all of my expectations. our sales man that came out was so great to help us get what would look best, not just out to make a sale. customer service was second to none always in touch and really showing that customer satisfaction is key to them. our install team was just great, worked so hard, very kind and friendly. and i now have a beautiful floor. i definately will be using empire again and again! read more

My husband and I have been misled by Empire in every aspect of the way. We were given three different prices for the cost of wood laminate flooring for our kitchen, family room, laundry room and powder room. The cost started out as 8,000.00, went down to 5,500.00 and then another jump up to 6,000.00. Salesmen never told my husband and me that water could never be used to clean the floor, but gave us a huge sales pitch on how the flooring was tested in laboratories and could have water sitting in one area for five days before any signs of visible damage. It was only after our floor was installed and the installers were leaving, that I was told that under no circumstances was I to use water on this floor. Then why the huge sales pitch on the flooring being able to withstand water?!?! Not to mention the installers left with ten boxes of flooring that we are most certainly sure we paid for. When questioned by my husband, they said that they carry extra with them. However, the story told by Customer Service when my husband called was not the same. He was told they had another job. After two months time, the floor has started to bubble and peel. We noticed it in front of the sliding doors, in front of the sink and dishwasher, and in front of the refrigerator where areas get splashed with water. We were told that these floor boards have a wax coating to protect them from water damage, but when checked by someone we know who sales floors, we were told that there is no wax on the edges of the flooring. We have phoned the Empire headquarters several times to get some kind of resolution; they have been terrible in returning calls and now are not returning any of our calls. The last time we spoke, they wanted to charge us eight thousand dollars to come out and replace the flooring with tile. read more

WORST COMPANY EVER!!! We paid in full and placed the order. It took about 3-4 weeks for the carpet to come in. They called me to schedule an installation date. I had my mother come over and sit all day as they could come anytime between 8am-6pm. No one called, no one came. My mother wasted her whole day. I called the next day to find out why no one came or called to cancel. Got put on hold, transferred, talked down to, and said they didn't come because it rained....it did not rain. I got transferred to a very mean man who then told me they didn't come because it rained for 5min the day before and when I asked why they didn't call to cancel he said they did....its a cell phone I see when I miss a call. We rescheduled for another day. It rained that day of course and this time they did call. When they called they wanted to set up another install date and I said I was leaving for vacation and I would call when I returned. The day I returned I had work and a doctors appointment. While at the appointment they came and started to remove my old carpet and when they realized no one was home since I didn't set an install they started looking in all my windows and walking all over my property. Once they finally realized no one was home they left my half removed carpet and started calling me and calling me. I had asked many times not to be called while I was at work. I guess they just didn't care because that's when they always called. So I had to let it go to voicemail where they left me tons of mean and annoying messages. I called to complain about men at my house when I didn't set up anything. I was put on hold, transferred, and talked down to. We set up another install date yet again. This time I had my mother in law come over. I got a call to say they would be there around noon which worked out well as I take my lunch then. They didn't get there until 1:30pm, and when the two men arrived they said they weren't going to install the carpet today. I said why not and they said well the carpet they gave them was in strips so there would be seams all over and seams wont hold up in outdoor carpet. I called the next day to schedule another install date and they told me they had to reorder the carpet and it was a special order so it would take some time to get in. At this point I expected them to offer some sort of discount or something since they had treated me so badly and messed up many times. They refused to give me anything. I told the one woman on the phone when a restaurant gives you the wrong meal they often don't charge you because they want you to be happy and come back. She replied back to me well we are not a restaurant in a rude tone. When I spoke to the next guy I told him what she said and I said fine your not a restaurant, but when we ordered a tub from Lowes and they mess it up 3 times guess what we got the tub for almost nothing because that what a company does so that its customers are happy and come back and don't write bad reviews on yelp. So a few weeks later it finally came in and they called me yet again when I asked them not to. I was very busy and unable to call them back in the two days they called. I received a letter from this jerk Spencer saying that he tried to call me a few times and couldn't reach me....He had never called. Two days later he called for the 1st time and said the carpet was in and they needed to install it ASAP. He called me again the next day and said the same thing. Then he called me on a Friday and said that if I didn't call him back that they were not going to able to install it because the weather was getting bad as its fall now and that they were going to have to refund my money. I called on Sunday and said they could come that upcoming Friday as it was supposed to be 61 degrees and partly sunny and no rain the day before. I never heard anything. I called on Tuesday after work and said no one has contacted me to confirm for Friday but that I expect them there as it had been 3 months now since I ordered it and all the trouble and stress they had caused me. I got a call on Thursday while at work saying they wanted to confirm my installation. I said what installation no one as said anything to me when are you coming he said Friday. It was about 9am and no one had told me when they were coming so I had to call, got but on hold and hung up on and told they should be there in an hour. Another lady calls and says they should be there in two hours so which is it. The guys finally came and didn't want to install it because it was too cold they said we said install it. They did. They told us there weren't going to be any seams there is one right by the front door. Spencer refunded the money and then started stalking me and called me 5times in one day to get my credit card so he could recharge us. I still couldn't believe they would charge me full price. I am sure I will have to replace this in a year. Don't Call Them!!! read more

I would give this company O stars if that was an option. The sales person who came to our house for the estimate gave us false information about pricing, and what would be installed (found this out later when the contractors came to install). We scheduled for our Kitchen to be done and our basement. Very unreliable. Customer service would hang up on us if they didn't know the answers. The installers cancelled on us and then tried to blame us. Refused to offer any type of discount for the inconvenience.TERRIBLE EXPERIENCE. Would not recommend to ANYONE ever. Don't waste your money or your time. read more

Contacted Empire Today to change the hardwood floors in my home to carpet. It looks so much better and they did such a great job!

DO NOT use this company if you value your time or money! I have never experienced such unprofessionalism! We called to have them put carpet on our stairs, and the representative who showed up with sample carpets didn't even bring any stair carpeting samples! When we finally got to look at stair carpet samples, he took measurements and we booked an appointment, but then the installers showed up without the carpet cut or without the ability to do the binding on the stairs! We had rearranged many appointments in order to be able to have our carpet installed THAT DAY, but they took measurements (for the second time!) and left-- without rescheduling! When we scheduled a new installer for a few weeks later, he once again showed up WITHOUT THE CARPET CUT AND WITHOUT THE BINDING MACHINE! He then said that all he could do was take measurements-- for the THIRD TIME! He would not let us speak to his boss either. So, the same unprofessional situation happened twice, forcing us to take off work twice with still no carpeting! I am so fed up with this company! We keep taking days off of work for them, but no one there, apparently, know how to do their job! I am disgusted with the whole process now-- AND WE STILL DO NOT HAVE ANY CARPETING-- and I will warn everyone I know NEVER to use Empire for ANYTHING! read more

We had carpet installed in two bedrooms, first they only showed up at 4PM yes Four PM, the helper was actually the only carpet installer, the main guy was flooring( what are they thinking) . Then the helper did all the work while the other guy talked on his cell in our driveway for at least an hour. The helper came and told me that the not so helpful worker had to take him back to his location because they knew in advance of sending them that he had a commitment that night. The main guy said he would be back in 10 minutes, 10 minutes on a Friday night rush hour when he had to go at least 30 minutes away , I don't think so. And, he said to make sure no one stole the carpet that he left in our driveway! When he finally came back over an hour later he said that more guys who are installers are coming to finish the job.....they did and it took them about 2 1/2 hours to do this. While they did the job the main babysitter walked back and forth , in and out my living room and made a mess of my carpet there.Was this a ploy to have me buy carpet ....I would never, ever recommend Empire! Total disorganization and confusion and they leave a big mess to clean up. read more

If you are looking to get flooring done NEVER go to Empire today. They have the worst customer service. We were supposed to have carpet installed over 2 weeks ago. Had the appointment all set. Arranged my schedule to be home for them. Two days prior to the date they called and said they had overbooked and needed to reschedule. So we schedule for the next week. We were told we would be the first install of the day (work begins at 8:00 am). Well at 8:30 we started calling to find out what was going on since no one bothered to call us. Could not speak to a live person in customer service, installation, sales...no one. Finally after 9:30 we received a call from installation and supposedly our carpet had not arrived from the warehouse in Michigan. It had not arrived yet NO ONE bothered to call us and tell us this. No way they just realized at 9:30 the day they were supposed to install. So we once again scheduled the install (again changing my schedule) for yesterday. Again we were told we would be first thing in the morning. So at 9:00 am when no one arrived we started calling. Again no answer. When we finally spoke with the manager of installations boss (Dan) we were told someone would be there between 10-12. Then it changed to 12:00-1:00. Then it changed to 12:00 - 3:00. Then it changed to 3:30 - 4:30. The installers finally arrived at 4:35 PM and left our house at 10:00 PM. When the installer was leaving he apologized for being at our house so late, he said that he was given a new job first thing in the morning. So Dan lied to us. In addition to not sticking to the times they said they would arrive THEY LIED TO US. We tried calling our wonderful salesman but he could not be bothered to return our call. read more