Great service with a quick less than 24hr turnaround. I'm glad I found them and will be using their…read moreservices in the future!

The Old Chinese Man Ben Retired so I can't speak for the new owner as far as work or prices but I…read moredid bring in a old watch and he told me it would be a couple of hundred to repair and I could buy the same one on eBay for $60.00 he took the time to look it up for me. That's good service to me. Aloha

Good service, and good for battery on watches, and watch strap replacement.Located on Hawaiikai…read moreDrive. Reasonably priced

I can't recommend this business highly enough. The 5-star rating is absolutely deserved. The…read moreservice was phenomenal from start to finish. Professional, knowledgeable, honest, and incredibly friendly. He took the time to explain everything, completed the repair with exceptional craftsmanship, and charged a very fair price. If you need watch or clock repair, you can trust you're in excellent hands. I wouldn't hesitate to use them again or recommend them to friends and family.

I am not one to take the time to write about my experiences with service good or bad but…read moreunfortunately this one time that I do, it's bad. Especially coming from someone who's had experience in the hospitality industry dealing both with casual and high end clientele, and with a Hospitality degree I definitely have a level of understanding of situations. My other half and I have been shopping rings all over online and neighboring islands, etc. Except Maui, our home. Since knowing that there are limited jewelry shops here on Maui we decided to give Kay's a chance. We walked in and knew what I wanted. We were greeted by the first salesperson that we saw. I showed the diamond shape I wanted and all 3 employees knew that it was something they did not carry but will reach out to the jeweler to see if he is able to source it. The staff was nice enough to explain that they are able to make "THE RING". We were thrilled as this was good news to us. But then plenty of comments were made. I wanted a 3mm band and was told "that's too much" and "that's pushing it". I was asked by the other employee if we wanted a natural or lab diamond. The sales person answered for us and said "lab diamond for sure, to save you guys some money." I honestly was in shock at that point. We've walked into many jewelry shops and have made this process an exciting and happy moment. With Kay's? The employees were just very unprofessional. A custom 14K-18K yellow gold band, 3mm size band, with a 3-4 carat lab or natural diamond isn't cheap. I've seen many great reviews about this store, yet was probably the worst experience I've had.

I have been doing business with them for years and now all of a sudden they lost my account I can't…read morebelieve it and they have beautiful jewelry , I was just upset they lost my accounts I've been doing business with them over 18 years I mean I expected better I guess I still love there jewelry but I feel they need to try harder for the people who are shopping

Took my ceramic watch to get the links repaired, he (the owner) fixed it in one go and double…read morechecked his work to make sure none of the other links were loose. He wouldn't let me pay for the new pin he installed. What a nice man! I had previously taken it to another repair spot, and they not only broke one of the ceramic links, but I had to go back twice because they didn't install the pins properly. So my watch fell right off my wrist within 30 mins of leaving the shop on the mainland. Grateful to have found this little gem here on island. I have gone in the ocean several times with the watch, snorkel quite a bit, and it is still intact. Mahalo!!!

Went in for sizing and the owner man was very helpful and nice! I will be picking up my ring soon…read moreand am so excited! Highly recommend this goldsmith

Tried to use him a couple of weeks ago to replace watch battery in my mom-in-law's wristwatch. Gave…read morehim a call and he kept asking what time I was going to come, and that he might be too busy today to show up at the shop. His price was lower than the others at about $9. Then a few hours later, he accidentally pocketdialed me, and then when he realized, and answered the call, he said 'too busy today, no can fix today,'. So I ended up going elsewhere on Kapiolani for $12.95. Oh well.

Great, friendly service. I went in to have a watch battery replaced and it took just a few…read moreminutes. Reasonably priced, I highly recommend it! You do have to call ahead to make an appointment, but it's worth it.

It's my mama's birthday month so as a little surprise a few of her friends chipped in to help make…read moreit a little extra special. Also thank you for wrapping her gift. It made it that much more special & I know she'll love it:) XOXO, ChelsieFletcher

The sales people were really nice no complaints. The wave earrings I bought my wife look fantastic…read more However they are very fragile so she never wore them in the shower or to bed. After only a year the post broke from the main earring. I was ok no big deal they have a lifetime warranty. Called the store and was told they needed to be shipped to Hawaii for the repair and I could either ship them myself or bring to the store and they would ship them. Fine, drove the 3 hours to the store gave them the earrings they shipped them they got to Hawaii in like a week. It took 2 months before they called me to say the earrings were not covered as it was normal wear and tear. Cost me $100 to get them fixed and another month before they were returned. My wife has had multiple sets of earrings that she has showered with and some she even slept with on and never broke. Highly disappointed in the quality, the time to get them repaired and the lack of stand behind their warranty. I will not buy another piece from Na Hoku.

Amazing Customer Service I would like to Thank Ryan for…read morealways going g above and beyond Mahalo

Sales lady was very knowledgeable about every Rolex watch I asked about…read more Of course no watches available for purchase, and she stressed establishing a purchase history of other watches and jewelry before they would offer a desirable watch. I've played that game at a different AD, and it does work...but is very expensive and tests one's patience. The Rolex buying experience has been broken since COVID.