I recently visited this office for a routine cleaning, which itself was fine, but the experience…read morethat followed left a much stronger impression--and not in a good way. After the exam, I was informed that I needed several cavities addressed. That part wasn't surprising. What was surprising was the financial process that followed. The conversation felt less like a healthcare discussion and more like sitting across from a finance manager at a car dealership--focused heavily on cost breakdowns and payment structure rather than care. The most concerning part: I was told I needed to pay a $100 deposit just to schedule the procedure. While I understand deposits in certain contexts, this felt out of place in a healthcare setting. Patients are already committing to treatment and cost--adding a pay-to-book requirement creates an unnecessary barrier and, frankly, erodes trust. Yes, the deposit is applied toward the final bill, but that doesn't change the principle. Patients shouldn't feel like they're paying for access to care. Healthcare--especially dentistry--relies on trust, transparency, and patient-first thinking. This experience leaned too far in the direction of financial policy over patient care. If you're exploring dental providers, I'd encourage you to ask upfront about payment practices and find an office whose approach aligns with your expectations. There are plenty of great providers out there who prioritize patient experience alongside clinical care. Unfortunately, this wasn't one of them.

STOP. READ THIS BEFORE BOOKING AN APPOINTMENT…read more TL;DR: Incompetent billing department turned a common $250 out-of-pocket procedure into a $1,000+ financial headache. They will lie to get you off the phone, then ghost you completely. Zero accountability or care for supporting patients financially through proper claim filing, even when you handle-hold them to what needs to be submitted to insurance. I'm writing this review to warn others about the incompetence I've experienced with this dental office's insurance handling. What should have been a straightforward scaling and root planing procedure in January 2025 has turned into a year-long ordeal that's now costing me an additional $800 out of pocket; money I shouldn't owe if they had done their job correctly or followed up when I did their work for them. The Timeline of Incompetence: January 2025: I had scaling and root planing done. Paid $248 out of pocket at the time of service. The office led me to believe this would be pre-authorized with my insurance. It wasn't. July 2025: My claim was denied by BCBS Dental due to insufficient documentation/justification from the dental office. Then the resubmission was also denied. According to BCBS, the office apparently just copy-pasted some generic justification on the resubmission without providing the actual clinical details required. I was not notified of either denial by the dental office. Here's what makes this inexcusable: This is a common procedure. The office literally wrote a blog post about it (https://www.leanderdental.com/blog/deep-cleaning/) and emailed their entire patient list promoting it in the middle of last year. I've even had this exact procedure done successfully with a previous dentist who had zero issues getting insurance to cover it. Yet somehow, this office couldn't figure out how to document it properly? The worst part? They never told me about any of this or my increased financial responsibility. August 2025: I only discovered the problem when I started receiving monthly statements for $791.86. When I called, Christina in the front office claimed they were "waiting on a decision for the resubmitted claim." So I called BCBS myself and learned the claim had already been denied a month earlier. I had to do their job for them. BCBS gave me detailed guidance on exactly what documentation was needed: pocket depths, bone loss measurements, crestal bone level greater than 2 mm apical to the CEJ, radiographic evidence, etc. I called the office back within an hour with these specific instructions. Christina assured me they would coordinate with my hygienist and resubmit with the proper clinical details. I was advised to ignore the statements for the time, as the claim would be re-submitted with greater supporting narrative / details. That never happened. The Final Insult: January 2026: Over ONE YEAR after my procedure, Zarika from the office finally called about my outstanding $700+ balance. She informed me they had resubmitted "as a courtesy" the one time and would not be submitting again. This directly contradicted Christina's promise. I explained the entire situation and referenced my previous conversation. Zarika said Christina would call me back within an hour. I never heard from them. I followed up with an email to the office, but never heard back by email either. The office will make promises to defuse an uncomfortable phone call, but won't do the work to actually follow up on the patient's requests/needs. They don't seem to care that a $250 out-of-pocket procedure becomes over $1000 out-of-pocket, despite the patient explaining to the billing department EXACTLY how to avoid that, per insurance. What This Means: Either this dentist performed dental work that wasn't medically necessary (unlikely), or - more probably - the front office/billing department is either too lazy or too inexperienced to file insurance claims correctly. This office failed at every single step: * No pre-authorization despite implying there would be for an expensive procedure * No proactive communication when the claim was denied (twice) * No proper follow-up / claim resubmission even when I communicated to them the exact documentation requirements * Conflicting information between staff members * Broken promises about callbacks * Zero accountability I'm now stuck with an $800 bill because they couldn't be bothered to document a routine procedure properly, communicate honestly about my claim status, or follow through on their promises. Thankfully, I proactively cancelled my other appointments with the office for ongoing dental procedures, pending a successful resolution to this issue, which didn't happen. So I saved myself additional headaches and high out-of-pocket costs. Find a dental office that actually knows how to handle insurance claims professionally and treats their patients with basic respect. If you've made it this far: Please give a Thanks reaction if you've had a similar experience.

I had severe dental anxiety that kept me from getting professional dental care for many years. I…read morefinally decided to face my fear and, after seeing the positive reviews, booked with Dr. Cua. As a new patient, they were able to get me in pretty quickly. Once there, all staff, including Dr. Cua, were very pleasant and put me at ease. They explained everything clearly and didn't try to get me to have any unnecessary work done. The TVs above the dental chair and headphones really helped me not focus on the work being done, none of which caused much discomfort. After a few visits, during which I got a deep cleaning, crown (that I'd put off getting for years), and a few fillings, I feel so much better. I'm no longer afraid of getting regular dental maintenance and plan to keep going to Perch Dental for the long term.

I have been going to Perch Denistry for a year now. My dentist Dr. Denise Cua is an outstanding…read moredentist. She really cares about you as a patient. For example, last year I had a Crown inserted and after i had some pain. I went back and she had to even my bite out and the pain left. She didn't charge me for the follow-up plus scheduled another follow-up in case it didn't alleviate the problem. The staff are very nice and considerate to your apprehensiveness to visit a dentist. They offer you bottled water or coffee as you enter. They also greet you with the name you wish to be called. They also work with your insurance provider the best they can and go over costs before starting. I sort of hate the xray part when they put the shield in your mouth. But Beto the xray tech goes slow and tries to allieviate your uncomfortableness. The hygentists that work with Dr. Cua are friendly and are caring. Helping you setup the TV to watch and listen to while they work away. Also giving you a pillow and leg rest if you want. They work well with Dr. Cua as scrapes off the plaque and calcium build-up. Keeping your mouth rinsed and clean. They then polish after Dr. Cua finishes. Although I don't love visiting the dentist. I do love my experience at Perch Dentistry with Dr. Cua and her staff. By the way I had no cavities on this visit and my gums are looking much healthier! So if you haven't seen a dentist in awhile give Perch a call and start the process of having a cleaner and healthier mouth!

I cannot say enough amazing things about The Smile Doc and Dr. Reid's team! I've had a lot of…read moredental trauma in the past, and for years I dreaded every appointment. But Dr. Reid has completely changed my perspective on going to the dentist. From the moment you walk in, everyone is so warm, friendly, and genuinely caring. Dr. Reid is gentle, personable, and takes the time to explain everything in a way that makes you feel comfortable and confident. You can truly feel how much he and his team care about their patients. For the first time in my life, I actually look forward to going to the dentist. They've made me excited to take care of my teeth and proud of the progress I'm making. If you've ever had dental anxiety or bad experiences in the past, this is the place that will restore your trust and help you smile again...literally and figuratively!

I have to say my experience with the docs and staff is underwhelming to say the least - I was in…read morethere a couple of weeks ago and they were extremely disorganized and rude from start to finish - The doc seemed rushed and couldn't care about my services. I wouldn't recommend this facility there are so many other options out there.

New patient appointment. All of the staff from the receptionists to Dr. Hogge were awesome!!…read moreElizabeth, my dental assistant was so great!! She is very knowledgeable and explained all my dental needs. Dr. Hogge was straight to the point and instead of recommending an expensive procesure gave me an alternative option. They accepted both of my insurances; I've had trouble finding a dental office that accepts both my Fed. BCBS and Humana. I couldn't ask for better care!!

Great Dentist and Staff, very fair prices. Checked out a few other Dental Offices and although they…read morewere very nice people, their prices were outrageous! Dr Hogge is excellent! Won't go anywhere else.

i recently had my 4 front teeth cracked in an accident, and Dr Tay with Emily as assist saved me!…read more. He did 4 Bioclear treaments on my teeth and they are beautiful, natural looking and so comfortable. The procedure wasnt short for 4 teeth but Emily kept me very comfortable and Dr. Tay is always concerned for my comfort in the chair. I could not be happier with results or with the personal caring offered and highly recommend.

If you're a new patient, as of the time of this review, don't bother, as they are not accepting new…read morepatients. Nowhere does it say this on their website, and on my insurance company's, (Principal), website, it clearly states that they are accepting new patients. Also, don't use the scheduling portion of their website, after I did last Friday, I was informed that patients have to call to schedule. What a waste of my time.

This Dental office is great, the lobby is so peaceful, the hygenist is friendly, and the staff are…read moreall professional

My husband and I have gone here for the past couple of years. The entire staff are very caring and…read morehave never pushed any sales on either of us. I would highly recommend them to anyone, and have.

They have a large staff covering a huge range of dental skills, I have been going here for years…read moreand have always received top notch care and dental work. Everyone here is highly skilled, very friendly and they use state of the art dental techniques. 5 star in my book!

Let me preface this by saying that I am extremely picky when it comes to service-based…read moreprofessionals, be it doctors, dentists, CPAs etc. There are simply far too many options out there to ever settle for anything less than the best. Well, the best is what I experienced with Jiabao. She was the dental hygienist assigned to me for my first visit and I could have not been happier to have been in her care. She was extremely thoughtful, detailed and communicative. Liberty Hill Dental is very fortunate to have her.

Park Family Dental truly sets the standard for top-tier oral care. This is a family-run dental…read morepractice that combines the highest quality dentistry with genuine, personal attention to every patient. I've been a patient for almost two years, and my teeth honestly feel like they're at their absolute best. As an avid coffee drinker, having white teeth matters to me--and their Zoom whitening service is AMAZING. The results are noticeable and long-lasting, and the process was comfortable and professional from start to finish. Their sweet RDA, Sara, was incredibly helpful, patient, and thorough!! What really sets this office apart is how attentive and proactive they are. During my last cleaning with Jordan (who is an extraordinary hygienist, btw,) I mentioned that I had recently learned I have sleep apnea and that a C-PAP machine wasn't a good fit for me. Dr. Ardita Ormeni took the time to listen and then created a custom oral appliance to help me sleep better--life-changing care that goes well beyond routine dentistry. The entire staff is friendly, personable, and genuinely caring. The office is beautiful, spotless, and equipped with modern, up-to-date technology, which makes every visit comfortable and reassuring. If you're looking for exceptional dental care, a warm and welcoming team, and truly personalized treatment, I highly recommend Park Family Dental. Your smile--and your overall health--will be in the best hands!

This office has the best pain deadening stuff ive ever gotten in a dentist office. I have a low…read morepain point and was able to tolerate a cpl biopsy. And he went slow while giving the injections which make them easier to tolerate.. I found the oral surgeon sensitive.

Smart, professional, caring group. Dr West was great, busy dentist who spent quality and quantity…read moretime with me. I had the best cleaning of my life by Marisa, she is top notch. I read below a guy my age who wanted a cleaning below and was told he didn't need one!! but he needed crowns, or fillings - dental work. I, at 72, understand this and finding a professional who go over what you need for a healthy mouth and teeth if a bonus. I did use Dr West's 199.00$ flyer and I thought (given I've had more dental work that God even knows) I got MORE than I paid for. I've had osteomyelitis of my right, lower jaw due to a bad root canal and implant when I lived in Maine, Dr West and her team listened to my fears and worked with me. My thanks to Dr West and the whole group of great, caring people at West Family Dentistry. I cannot recommend them all highly enough.

Doctor West and team have done an incredible job on my teeth , I used to hide my smile for the last…read more2 decades now I'm showing these babies off all day long !

I am a person that suffers anxiety with dentists. Dr. Roo is so patient, kind, explains everything…read morein detail and gives me time to collect myself when stressed. I absolutely love him and his team. Recommend 100 percent!!!! I can't say enough about him.

From the owner: Pinetree Dental provides a wide range of dental services designed to support every stage of oral…read morehealth in a comfortable setting, offering care from a trusted dentist in Leander, TX. The practice is led by Dr. Kunho Roo, a NYU College of Dentistry graduate with advanced experience in dental implants, root canal & complex wisdom teeth extractions. His detail-oriented approach and commitment to continuing education support modern, effective treatment. Services include Invisalign, crowns and bridges, restorative and preventive dentistry & sedation options. The practice serves Leander, Liberty Hill, Santa Rita Ranch, Greatwood Estates, Block House Creek, Cedar Park, along with nearby communities with flexible insurance options for everyone!