They dont understand how to enter into their system medicare crossover. They wanted me to pay $80…read moreout of good faith even though medicare is set up to send the bal to my secondary ins. My appt 940 by 1020 i told them forget it horrible service. There's an urgent care on every corner after reading the other reviews I can see why its only 2 or a 3 rating.

If you like waiting,rude staff,unclear instructions,then you'll love this place. If you still…read moredecide to come here,and fall victim to your bad choice of selecting here feel free to add to my review.

This is the worst lab testing place I've ever gone to in my life. I've been waiting here for over…read morean hour and the phlebotomist (Barbara) seems less than competent to do her job. In the time I've been here I've heard to speak loudly to a patient about whether or not there were concerns about her having hepatitis C. I don't know whether or not she thinks the walls are sound proof, but we can hear. It's now 11:00 and she's "backed up" by about 10 people and walk-ins keep coming. How is it that this company only has one person on a Saturday!!!! This is madness and unacceptable. I wish I could have gone someplace else, anywhere but here.

If I could give zero stars, I would! Went for a COVID test for travel and received no results and…read moreno response when I attempted to contact them for a status.

Went for blood test today. First time at this particular location…read more Isabella was the most communicative and considerate phlebotomist I've ever dealt with. I really appreciated it.

My brother, who is developmentally disabled needed testing completed-a specific urine test. I…read morecalled Quest customer service to get detailed instructions before scheduling the appointment. I scheduled the appointment, followed the instructions, picked up my brother and went to the Arlington Heights office. My brother has a difficult time with medical facilities, so it is challenging to say the least, but with some patience we always get it done-just requires some patience. I was told I needed to take the urine testing box home and complete it there and return another day to drop off. I explained I would prefer to complete it at the facility to avoid further trauma and anxiety to my brother and another trip. Tech repeated needs to be done at home, despite being given different information from customer service. My brother was gagging because he sensed my frustration, but I explained with my help, I could get the urine sample and would prefer to get it done that day. One of the woman even went to the extreme of saying so many people go in and out of the restroom and it may not be as clean as it would be to it at home. I gasped and repeated asking if cleaned after each patient. She replied yes, but concluded it would be better to do it at home. Clearly, we were the last appointment of the day and with my brother being special needs they believed leaving at closing time, 3pm wouldn't happen. I was confident and have collected urine samples for my brother before. I was extremely upset and frustrated because it was crystal clear customer service was not the priority here, but leaving at closing time was. Shame on these three women for turning us away instead of assisting and making life a little easier. I did report to Quest leadership and I hope it is addressed accordingly. I will never visit Quest again after this experience.

Aileen is amazing! She answered all my questions through email beforehand. She was polite,…read morefriendly, and informative, when I got to the facility I was happy to be greeted by her. She was the person that also drew my blood. Best blood draw I've ever had! She found a vein right away and I didn't even bruise! Thank you, Aileen! Xpress pro labs is lucky to have such a wonderful person!

Aileen was absolutely marvelous She is professional kind and courteous I would highly recommend…read more Aileen and Xpress Pro lab Shentil Mann

Despite having an appointment and a referral for pain management, the front desk staff couldn't…read moreaccess a specific 3rd party medical website so I was sent home for the weekend (actually 2 weeks until next available appointment) with no mitigation for my spinal nerve pain. They acted as if I wasn't a regular patient...I had surgery very recently!

I went here at the Des Plaines location a few years ago. I wasted my time. And the receptionist…read moreworking there seemed very disorganized and rude. The Rheumatologist nurse ( assistant) would never answer the phone. I did like the Rheumatologist, she was nice, Also the wait time is insanely ridiculous at this location, even with an appointment. I stopped going, and went elsewhere.

Came here a few months ago just before opening (around 7:50 AM) for an employment drug test. I was…read morein a rush to get to work, and I was in and out in just 15 minutes--including paperwork and wait time. Fast, efficient service and very kind staff! Great experience overall!

Went in for standard check up. Blood pressure machine's need to be calibrated. Request manual…read morereading.

We've had bloodwork done here a few times, and here is the lowdown. ;-)…read more They are fairly lean, staffed with phlebotomists and nursing, but no reception. You check in at a kiosk, and they work through appointments first, then walk-ins. If you are at all able, sign up for an appointment, as these will fill their schedule, and walk-ins will have to wait, sometimes quite a while! The staff I've worked with have been very friendly, professional and efficient. They are nice, but don't waste time with chit chat. They do a good job of what they are there for, and this is appreciated. The only negative is that if someone walks in and gets upset that others are being served before them, the staff is clearly not there to provide this kind of customer service. Be kind to yourself - and everyone - and register for an appointment!

What a joke, the girl who did my fingerprints asked if I cut my fingertips in order to avoid…read morefingerprinting?!? Then continued to literally keep talking even though I was clear I had a child in the car and needed to get going, fast forward she completely messed up the fingerprints after not shutting up the whole time and accusing me of some of the dumbest nonsensical things ive ever heard, now I have to go somewhere else and this girl wasted my time, go somewhere else bc you will have to anyways. Awful care and low quality service

The staff is both incompetent and rude. They do not post their hours for specific tests, nor are…read morethey HIPAA compliant. I made an appointment after arriving the day before and being turned away Bc the hours for employment testing were done. (If it was bloodwork and the phlebotomist wasn't available, I'd understand - this is a urine test. Check ID, get my urine, and done.) I made an appointment for today, signed in on time. And now 20 minutes later and I'm still waiting. What's the point of the appt? Additionally, the staff is sitting on their phones at the front desk. #CustomerServiceFail As I watched a woman walk out after her appt, they slammed the door behind her. This is added at the end Bc I just witnessed it happen and couldn't believe my eyes.