My wife has been using this service on and off for quite a while now. She finally had someone come to our home on Thursdays, but it wasn't ideal for me as I work from home and had to sequester myself so she could clean. However, she was the best at cleaning our house and I rue the day I had my wife switch days. Because since then, we have had a string of mediocre cleaning people. Not only are they mediocre, but they are late. We have had them come every other Saturday at 8am. Not one has shown up on time. My wife then calls/texts Donna, who seems to care very little about their whereabouts or that they are late. Two weeks ago we had someone come to clean. She spent nearly four hours on our 2nd floor. When she told us that our home was insanely dirty and we'd have to pay her more to stay, we said that was ridiculous. How is our home that dirty? The English maids have been coming to our home every other week for months. This "English Maid" was doing a deep clean which we didn't ask for. And when my wife told Donna, she told us we should get a deep clean if our house is that dirty. Then ensued the complaint that her maids did a crappy job all those months. What took the cake is that a cleaning person was to arrive at our home this morning at 8am. A total no-show. My wife contacted Donna about this and she said she guessed she wasn't coming and someone else will show up. What the what??? Who runs a business like this. We're done. English Maids is run by the most incompetent business owner. If you're thinking about using this company, think again. You're better off using a Swifter and doing a half-ass job than calling English Maids. Find someone else. The worst business ever! read more

I needed help over the holiday season. Donna was able to get someone over that week. Luz was Amazing!! She really took pride in her work! She took extra time in the bathroom and it was shining! I was so happy that we decided having her come once a Month would make life a little easier. read more

I've been trying to reach English Maids for over 2 months. Donna replies to my emails every few weeks but never gives me a date when they can come then she just stopped replying. I even sent a request over the website and still nothing. Moving on to another company who is more reliable and responsive read more

I don't usually write reviews, however, my experience with English Maids was great. The service was fast, professional, and the pricing is extremely reasonable. The maids were very courteous and polite. If you are looking for a cleaning service that you can have confidence in, friendly and pleasant to deal with here they are. read more

Used this service for a number of years and they are prompt, responsive and do a good job. Only caveat is that you may have difficulty communicating with some of the actual maids but you can always call the office for translation if needed. read more

I had not one but MANY issues with English Maids. Granted I am not an expert but I could have done this mediocr job myself (which is why I wanted a cleaning service in the first place) 1) Dishes left in the living room in the EXACT place (table not cleaned) 2) Tiles behind the toilets uncleaned. 3) Clothes left in piles on the floor in the EXACT same place (floor not cleaned) 4) Dust underneath all beds 5) Corners with collected dust-uncleaned. 6) My child's toys left ON TOP of the storage bins they are meant to be placed in. When I called E.M. to voice my concerns I did appreciate that Donna English was concerned and shocked of how my house was handled. What I didn't appreciate is that I was offered $10 off my next cleaning service when in reality that was the TIP I left the girl for the first cleaning. IF YOU USE THIS SERVICE MAKE SURE YOU ARE HOME TO ENSURE IT IS CLEANED THE WAY YOU EXPECT. read more

Thanks to Yelp I found English Maids so I feel as though I owe a review. Good service, very good value. I have been using this service since I grew tired of the independent maid I was using who was just doing much too quick of a job. It has been close to a year now. This service is consistent, never missing an appointment. My one suggestion, if at first the maid you are scheduled with, try another until you find who cleans the way you like. read more

I have been using English Maids since 2014, first in Schaumburg and now in Arlington Heights. I have always been very happy with the thoroughness of the cleaning, and the friendliness of the cleaners. I have called many times needing someone on one to two days' notice, and they have always been able to get someone out to me!! read more

I had cleaners when I lived in the city. We just moved to the area so I was researching on yelp. I decided to give them a try. They showed up early which I appreciated. We moved into a 3 bed/2 bath and we wanted the house cleaned before we moved in so I asked for appliances inside and outside. They spent 4 hours cleaning. After we moved in I found a few areas that were quite dusty--top of the fridge and the stove drawer. The ceilings had some spider webs. For the most part bathrooms and floors seemed cleaned. The inside of the fridge seemed cleaned as well. After they were done I wasn't aware they only took cash or credit. Once I found that I put I saw it clearly says on their page they only take cash or check so that's my fault for not paying attention. read more

Inconstant maid service. I have had maid service in my home for 13 years, and I have never had a maid take over 3hrs to clean my house. With this company, I have had 2 different maids at my home, the first one walked in and said right off the bat that it would be 4hrs, I just laughed and said no way. Then she was done in 2.5 hrs cleaning was done ok, she dusted around things. The 2nd maid, was so slow, it took her 1.5 hrs to clean my bedroom ( 15x20) and 1 bathroom (6x 8) I thought she was cleaning good until I check on her work and saw that she missed cleaning the sink, really.... missing the sink????. She is working slow just to get 4hrs so she could charge more. I told her half way thru that I would not pay for anything over 3hrs. I hate these services that charge by the hour and they take a 2-3 hr job and make it 5. Move on to someone else. Not worth it., read more

I asked for a first time deep cleaning. The bathroom wall were not washed down...they wiped with a dry cloth?? and of course still dirty...they had to redo...Kitchen floor and walls not cleaned....do not recommend!! read more

I hired English Maids to clean my house every other week. They came the first day and did ok. However, there was definite room for improvement. The floors still had sticky spots on them from my kids, the tv table and other surfaces didn't appear to have been dusted, they definitely didn't sweep under the couch as you could see the line where they stopped. Also she left an hour early (after telling me multiple times that she was trying to get home to clean her own house) so she did have time to finish the job. I figured it was a first visit and admittedly, with the three kids, my house was quite a mess, so I'd stick with it and see how the next visit went. Well, the next week came and no one showed up. I called the company and spoke with Michelle who said that they only had me down for one cleaning. I explained to her that I was very clear with the owner that I needed every other week at this time and that I was replacing my current cleaning company. Michelle sounded annoyed that I was taking her time and said there was nothing she could do. She did offer a discount on my next service. Needless to say, I'm not satisfied with this company and have no idea how they have such a high rating. read more

The cleaning lady we had for 5 years retired, we had a hard time finding a consistent and dependable replacement. We have now been using Vanessa and Dolce for about 10 months, they are excellent!!! They do a great job and are dependable. They just started doing our neighbors house 2 months ago too, and they love them also. I am particular and they meet expectations. They are also very nice ladies. read more

I have been using English Maids for just over a year now and am very happy with the service and value. I recently had spinal fusion surgery and because of it and limited with the amount of bending I can do and so cleaning the house can take me several days. I heard about English Maids and gave them a try. They have been wonderful and I will continue to use them. I request the same girl each time now since I am used to her and she knows my house, it has made things very convenient. read more

We have used English Maids for several years as well as I have several family and friends that use them. We have been very pleased with their service. I had 5 other companies/people I tried before them. I have liked English Maids the best. For the price they do a great job. If there is something extra that I want them to do or if there is something I don't like they always make sure to fix it for me too. read more

Terrible service. First time I had scheduled 2 ladies for 3 hours( total 6 hours) at 12.30 pm with Michelle. An older couple shows up at 8 am instead without any notice. The man was extremely slow and took 45 minutes to dust a couple of machines in my exercise nook and vacuum the carpet in that + walkin closet !!! They took over 4 hours ( 8 plus total hours) to clean .. the ceramic tiles in kitchen / foyer were still grimy. The husband was older/ very slow and not suitable for this job. Second time they took 2 weeks to schedule a single lady for 6 hours at 8 am ( as they were short staffed). I called previous evening to confirm. At 7.45 am next day Donna called to cancel as girl called sick. Said she would try to look for a replacement in next 48 hours. Never heard back from her. Most unprofessional service.. dont run a business if you are incapable of staffing / scheduling. Would not recommend them at all. read more

We have used English Maids for the past year, our lady was a wonderful, kind, caring, charismatic, and thoughtful woman. She cleaned thoroughly! English Maids was priced so that we could afford to have someone come in bi monthly to help me out as I am disabled, and is giving us one of the very best prices I have ever seen on our move out cleaning!!!!! I have recommended them to everyone I know!!! read more

I have been very happy with the service I have received from English Maids. When setting my appointments I speak with Donna, who has always been kind, helpful and professional. I have been very happy with the ladies that have come to clean. The ladies listen to what I need to have done and do their job very thoroughly and efficiently. I have been very satisfied with the cleaning and am happy to recommend English Maids. read more

I've been using English Maids to clean my home for about 4 or 5 years. First my condo in Rolling Meadows and recently at our new home in Inverness. I've always found their staff to be hard working and very good at cleaning! They have been consistent and willing to work with my particular requests. If I had a bad cleaner experience, they took that cleaner off my list so as to not send her again in the future (rare occurrence). I don't stick to the same cleaners only, but instead take any one or pair available. Rates are very reasonable. They do bring their own products but are willing to work with my requests to use mine when I prefer them to do so. They are efficient and thorough. I would definitely recommend using them. Donna works to help me find cleaners last minute too which I appreciate. Will continue to use them! read more

We have been customers for more than 15 years; we couldn't be happier. Our house is always spotless, the people are professional, the scheduling is accommodating and the prices are good. read more

This being the main office of English Maids, I called them to solve a problem I was having with their Lake in the Hills office. I had been trying to contact them to set up a first service for a couple weeks. Calls, messages on the answering machine, emails, and no response. The main office told me they would contact them and tell them to call back, maybe they had somehow not gotten any of my messages or emails, or been available any of the times I called? Whatever, I gave them the benefit of the doubt. I waited two days; no response. I called the main office at Mount Prospect again, they told me "there is nothing we can do." Well it's not my problem either, I'll just go with someone else and avoid this terrible customer service. read more

Please do no use this cleaning service. The women who cleaned our house were very friendly and did a decent job but items were stolen from our house. I did not realize the items were missing until the next day. I called the owner and she said that the women have worked for the service for quite a while and she has never received any complaints. In addition to the missing items they broke a picture and said nothing. The owner offered a free cleaning but we declined. read more

English maids come every 6-10 weeks. I am usually very pleased. Some teams do a better job than others.

New to area, have repeatedly utilized English Maids abd okab ti jeeo using their services. Everyone associated with English Maids so far have been very pleasant and helpful. Highly recommended to you. read more

do not hire english maids. do not hire english maids. do not hire english maids. do not hire english maids. do not hire english maids. not only did they not perform the job they were hired for, but they damaged my kitchen cabinets. i had already cleaned my home and only had a few things for them to do. i handed them two bottles of murphy's oil soap and instructed them to wash my kitchen cabinets. after i paid them and they left, i noticed that my murphy's oil soap had not been touched or used. worse than that, i later noticed that they had apparently used their own abrasive product and removed the varnish finish from my kitchen cabinets, in those areas that had mild soiling. fyi, english maids sent two bulgarian women to my home that day... they introduced themselves as sisters. if those women ever show up at your home, do not let them in. one spoke english, the other did not. their names were delyana and katya. i have called donna at their mount prospect office many times. she hangs up on me every time. i have requested the name of the company that bonds and insures them. they refuse to supply the name. no matter who i speak with,they refuse to give me that information. they also refuse to send a representative here to inspect the damage. i have been using cleaning services for decades and have never experienced anything like this in my life. i have never watched over cleaning people to make sure they did their job. that's how i got screwed... i did not watch over them. i used english maids a couple months earlier to finish cleaning my brothers home in chicago, after he moved out. i worked side by side with a woman named elizabethm. no problem, she worked well, and i gave her a large tip. the only issue that i had at that time was the fact that i was instructed to pay her cash. that always sounds suspicious. she did not give me a receipt. knowing how they operate, i now intend to report them to the irs and contact the federal fraud hot line ... as they are probably not paying taxes like americans do. i will also report this issue to the better business bureau. i am done getting jacked around. please note all the negative comments from other customers posted on line.... yes, other angry people that have utilized and paid for their services. i was not aware of that work history. they are awful!!!! does anyone out there know the name of the company that insures them? they continue to advertise that they are bonded and insured. if that is true why are they refusing to give me the necessary information? they are scammers. they also refused to refund my money. stick me with a fork, i am done!! f read more

I've been a customer for many years, and I appreciate the nice staff, good cleaning and good value. While not every person they've sent out to clean has been great, the vast majority do a very good job. The times I've been unhappy with the service, I've called and told them what happened and they were very reasonable about rectifying the situation. I've recommended them to many friends and will continue to do so! read more

This is my second time using them and my last. The first time I had one woman come and she worked hard, but skipped a lot and although basics were, done i was not all that satisfied. I gave them a second chance today. This time, I had 2 women. They were 10 minutes late and left early. They dusted around the piles and did not pick them up to dust underneath, did not vacuum well and left my kitchen a mess with washed dishes all over the counter--even though we have a dishwasher. The worst is that they threw out supplies/toys/soaps/medicine containers.... all of which i had to retrieve from the garbage bags. When i called to complain about the women leaving early--I received a rude reply stating it was my fault for not having enough parking--even though there is a parking area for visitors literally across from my house. Needless to say I will never use them again. read more

My good friend used this company and recommended them. It was the WORSE cleaning ever!! My house is only 1800 square feet and she didn't clean all the rooms in 4 hours!! She left out my son's room and the dining room. I found leaves in the corner in the family room. There was a cobweb hanging from light (which they state on their website that they clean cobwebs!!) Also, one in the living room behind a chair with a dead bug! She didn't move love seat and clean behind it. There was crud around the faucet in the kitchen. Then she told my husband she would charge $100 instead of $79 next time (like there will be a next time!!) because of all the shoes in the laundry room. Really??? DO NOT RECOMMEND this company at all. The owner or manager was just full of excuses. In fact my good friend that used this company just recently stopped using them as well. read more

Terrible!!! I called on June 19 2015 to schedule a cleaning for my townhouse for Monday June 22nd 2015.. I made the appointment for 12:30pm.. The woman did not show until two hours later!!! I called Donna and she basically did not take any responsibility for it and said she couldn't even get another girl to come and help!!! She was very unprofessional and not sincere about the situation!! I am a paying customer and would of like some more feedback instead I got nothing!! Never again bad customer service! read more

I call Donna just before I entertain family or a group of friends. She always works with me on day & time best suited for my needs. I first ask if Katia & Deliana are available because they do an amazing job. But everyone on Donna's team is great too! Since I work full time and grocery shop & prepare food for the occasion, it's such a relief knowing I can always count on English Maids to do a great job cleaning my house. read more

We used this service had a absolutely horrible experience. We swept and mopped the day before so they they could concentrate on the nooks and crannies upstairs. Downstairs we didn't pre clean th e finished basement. When I got home the house looked like they were never there the list that they have on the website only about 20% was done so don't go off that. We called the office and she said she would send someone out to finish the job but we were out of town so to call when we got back. When I did call she said it has to be redone within 48 hrs this is when I knew this was one big mistake. After arguing she agreed to send someone out. When the lady got here she said she can only stay for one hour I showed her the list printed out from there website and she said she can't do all that. At this point I gave up and just wanted her out of my house which she did leave but not before breaking a item we brought back from Ireland while cleaning the stove. I would not recommend this cleaning service to my worst enemy horrible job and even worse customer service. read more

I have used English Maids for several years. They are great, come when promised and are very nice to work with. I use them for my home and also refer them to clients for their homes. Donna is always available to answer questions if you need her to. I would highly recommend this service to anybody in the surrounding area. read more

Absolutely terrible! Used them on a monthly basis for over a year and not only were the cleans not fully completed but continuously showed up late and some times not at all! Then used them a few years after stopping service for a one time clean and had them show up over 2 hours late and they claimed to be there for an hour already despite nothing being done - toothpaste all over sinks they claimed to have cleaned, spilled milk on floor they "mopped", and after calling Donna, the owner, she was not apologetic and rude. Which was not surprising after our dealings with her in the past.... She could care less about her customers. Needless to say, will never use them again. You shouldn't either. read more

We switched from another cleaning service to English Maids this year noticed a big improvement when we made the change. They have been easy to deal with, are competitively priced and do a great job. I have recommended them to friends and will continue to do so. read more

We have use English maids now for our salon for a few years and have used them in my home and they have always done such a great job for us. I highly recommend them read more

Overall, I was pleased with the service I received from English Maids. The lady who came to my home, worked the entire 4 hours and my home looked and smelled beautiful when she was finished. I will definitely use this company again in the future! read more

English Maids have done an outstanding job for me for over two years now and I am very, very happy. Donna and Michelle have built a team of reliable, conscientious employees who show up on time and do a great job. Donna and Michelle's customer service is top-notch. My daughter dropped Merry Maids in favor of English Maids and loves working with them!! Very trustworthy, reliable and friendly gals. I am happy to recommend English Maids to everyone! read more

I've been using English Maids for several years and cannot say enough good things about the services provided. The price is great and the ladies are hard working. I've had several different ladies over the years, and when I found someone who did an especially good job I always asked for that person by name. On the rare occasion when something was neglected or not done to my satisfaction, I always pointed it out and it was rectified. Just had them do a move-out cleaning on my old apartment and when I inspected it the next day it was PERFECT. Oven, refrigerator, windows, floors, in the corners, bathroom, ceiling fan paddles, closets, etc. I could not find a spec of dirt. DO YOURSELF A FAVOR and call them. read more

I used this company for about three months. The first cleaning was okay. The second cleaning had to be re-done because some things were not cleaned properly or not cleaned at all. The third and final cleaning was the worst. I called and emailed the owner to have my home re-cleaned once again; however, I never received a response. The floors were not cleaned with any type of soap/water or cleanser. Rugs were not vacuumed. Also, some parts of the home were not even dusted. Some things were not even moved. I am not utilizing their services again. The customer service of the owner (Melissa) is just awful, and my 10-year old son could have probably done a more thorough job of cleaning. I feel I wasted so much money with these people. Stay away. read more

I have used English Maids for over 13 years. I have been fortunate to have Margaret that entire time. She is very reliable and cleans the way I like, my house is over 4000 square feet so she works hard. Donna is always very helpful when I need to schedule, etc. read more