I have never written a review for anything in my life. That being said, NECC is the WORST company I…read morehave ever dealt with in my entire life for anything. I went through chemotherapy in December of 2024, and the most complicated part of that was storing my sperm before that. I work in customer service myself, and this company provides the worst customer service imaginable. Neither location (lab or offices) can help you with anything. The employees at the lab are rude, short, and not helpful. If there was any other company I could have used, I would have taken that opportunity. This place is the literal worst, I am so sorry if anyone else has to use them.

EDITED TO ADD: Two parents sued NECC, after their baby (conceived with sperm from NECC) was born…read morewith cystic fibrosis, a fatal lung disease. NECC claims to test sperm donors, to determine whether they are carriers of genetic diseases, but this child was born sick. NY Times article about Jaxon Kretchmar: https://www.nytimes.com/2012/05/15/health/in-sperm-banks-a-matrix-of-untested-genetic-diseases.html They settled out of court: https://www.aldouslaw.com/featured-cases/kretchmar-v-new-england-cryogenic-center/ I found this and other horror stories about NECC at the Donor Sibling Registry ( https://donorsiblingregistry.com/ ), an organization for people who were conceived using donor sperm, and for their parents. A PDF with personal stories from NECC clients is here: https://donorsiblingregistry.com/sites/default/files/NECC_3.pdf I'm updating my review with this information, because gambling with people's lives is much more important than the fact that the NECC representative was rude and unhelpful towards me, on the phone. (For more info, see Katy M.'s filtered review from 3/22/2009.) My customer experience follows: ============================================ The woman who answered the phone was quite impatient. I inquired about rates for storing sperm (cost for one year, multiple years). At first she said there was only one option. I asked a few more questions about their facility, then asked her again. This time, she rattled off a series of options. I had to ask her multiple times to slow down so I could write it down, and she got more annoyed each time. (This information was NOT available anywhere on their website at the time I called: I checked the site map and the confusing, jardon-laden "price list".) She hurried through the call. I did not get all my questions answered. It was just not a pleasant encounter at all. I have no desire to pursue a business arrangement with these people, especially not over something so important.

My husband and I have been going to this practice for over 10 years. Our physician, Geraldine…read moreZabik, is so responsvie and attentive that we felt we needed to post a comment about her. I recently tried to get a prescription filled on a Thursday before a long weekend; however, there was a glitch and it never got sent. I called on Saturday and left a message with a covering physician who said there was not much she could do until Tuesday but that she would contact Dr. Zabik, (very nice thing to do). Later that day, Dr. Zabik called my home and left a message that she had called it in for me. I did not ask her to do that but she did it because she is such a caring physician. I would highly recommend Dr. Zabik and this practice.

It was very hard to make an appointment when I was very sick and need help…read more I went to Urgent Care, because I was very unhappy, how I was treated in this office

Great satellite location to get labwork done if you don't want to schlep into Boston…read more First Floor Monday - Friday 8am-11:45am 1pm-4:14pm

This review is about the insurance process and scam. When I made the appointment with Beth Israel…read moreLahey Health at Chestnut Hill, double checked again and again, they promised they accepted my insurance as in the network. Then I called back to confirm if my insurance is accepted and in the network, I got the same answer, but when the bill came out, it showed out of network and I have to pay every penny although I have met OOPM. If I know they were not in my insurance network, I would not to visit them. Definity will not visit this hospital and would not recommend them to anyone I know.

When you end up in the hospital the quality of care you receive can make all of the difference in…read moreyour experience. The team at Beth Israel Deaconess Medical Center was well-informed, well-equipped and exhibited superior bedside manner during my stay after having emergency surgery. During my time at the hospital Dr. Anu Hazra in infectious disease was quick to ensure that I was going to recover as soon as possible. My surgical team made up of Dr. Umesh Metkar and Dr. Michael Van Hal, were extremely knowledgeable. But what put my mind at ease was not only the display of their medical expertise but the care with which they treated me as a patient. Dr. Umesh Metkar and Dr. Michael Van Hal took the time to thoroughly explain the procedure, next steps and recovery time and helped me feel more comfortable putting my faith in his surgical skills. During my recovery they checked in on my progress and continued to exhibit unrivaled professionalism, empathy and attentiveness to my care. In addition, the entire team of nurses and staff within the transplant unit mirrored the exceptional traits that Dr. Umesh Metkar and Dr. Michael Van Hal has displayed during each and every one of my interactions with them. They remained steadfast in their dedication to quality care, ensuring that my health was closely monitored and that I was made to feel as comfortable as possible. When I had any questions or issues that needed resolution the nursing staff was able to respond and come to my aid. In particular Julie, Christie, Melissa, Ligaya, Andrea, and Yelena were wonderful! The nursing staff was smart, personable and are what I would consider to be one of the biggest assets to Beth Israel Deaconess Medical Center. Should you ever need medical treatment, this is the team you want on your side. I cannot thank Dr. Umesh Metkar and Dr. Michael Van Hal, Melissa Aiesi, Ligaya Hannaford, Andrea Barbosa, and Yelena Kozhebrodskaya and of course Liz for all that they have done for me and all that they continue to do for all of their patients.

I consider myself so lucky to have Dr. Goldman as my PCP. The entire staff at NWH at Colpitts is…read morewonderful, caring and concerned. They work together as a team, which is something you don't see very often. I have been going there for quite a while, and everyone there, at one point or another, has gone above and beyond to help me. Vicky, Dr. Goldman's assistant, is marvelous. She is always so pleasant and personable. Recently, I discovered that it was she who took it upon herself to write what must have been a master crafted PA in order to obtain Lidoderm Patches for me. I have been trying to obtain them via insurance for over a year. Three doctors have tried, as well. These patches are the one thing that cures my pain. I had resorted to buying them from Canada for close to $200. One day, I got a letter in the mail stating my appeal had been approved. Now, a month's supply is under $5. Dr. Goldman is a stellar doctor, who takes time to listen and offer knowledgeable, compassionate feedback. I've never felt rushed out his office. He's sincerely concerned and has been there for me during recent health crises, which I will never forget. He's also funny, witty and sharp. His calming demeanor has made me feel at ease. I don't normally call health providers, but have called Dr. Goldman. I feel comfortable with him, and know he's not going to balk at my concern(s). He really wants to help, and it shows. Excellent staff; I just can't say enough good things about you. Thanks!

Excellent care. I waited over a year for someone in this practice to start accepting new patients…read more Let me just tell you it was worth the wait. Dr Goldman is patient, curtious and knowledgable. I never feel like they are rushing through my apts (I've also seen one of the PAs here). Been here for both annual exams and sick visits and have been happy with the outcome The office runs pretty much on time. The front desk is nice. On site phlebotomy a plus. Exam rooms are either freezing or over-heated. Way to go NWPC!

Terrible physical therapy! They just print off exercises and…read moregive them to you. Visit is no more than 20 minutes! Yet they are happy billers with your insurance.

After complaining of abdominal pain I had the privilege of waiting 3 hrs for testing. Furthermore…read morewhen I V was pulled out I bled all over the parking lot! I guess you have to be passing out, heavily bleeding to be seen! Terrible place!

I got a blood infection and was very sick in ER. That was the only (-) experience. 6 hrs in the…read morehallway *. see David D. Review. Moved to 5th floor. From that moment till released. Excellent care in every area. MRI, Cat scan, Echo Cardiology. Lab, and immediate care when I turned the call light on. The food was great, loved the everything omele. Thank you for the caring support crew. Three very tough days then two coming back. Great care by all. Special thanks to Cardiology, Lab, Neurology and Infectious Disease. I has Sepsis, a stroke, but quick work by my care team, and care from great professional Nurses, and I'm still recovering but its tough to think of the outcome had we not came to Newton Wellesley Hospital. * ER was less then desirable. my wife took care of me. from getting a room to release 5 STARS!

I have been to Newton-Wellesley a few times and have had a great experience every time. I was…read morerecently rushed to the ER here with appendicitis (yuck!), and the ER overnight staff did a great job caring for me. They gave me a diagnosis within 4 hours and next steps despite not having a radiologist to read my results present (they outsourced). You'll notice people in the reviews will say you might be placed in the hallway, which was the case for me, but you will see that in every hospital. The ER is always overbooked and understaffed everywhere. Over the course of the night the staff regularly checked in on me, ran all of the necessary tests, and prepped me adequately for emergency surgery the next morning. The staff was truly exceptional, the surgical teams are incredible here. My surgery went flawlessly and they also did a great job with post-op follow ups, calling me promptly and scheduling my 2-week post op check in ASAP. During my surgery, they kept my contacts in the loop throughout the process. I thank everyone who helped me here at Newton-Wellesley and highly recommend choosing this hospital.

This is an expensive for-profit company that gives you a hard sell on a maximum number of vaccines…read morefor diseases you have little risk of encountering in the region to which you are traveling (check US Dept of State website). They use scare tactics about "not taking risks." The nurse who interviewed me was very nice but said she was not a regular employee, and did not seem to have in-depth expertise in travel medicine. She spent an hour detailing unlikely diseases and unnecessary vaccines, then presented me with a proposed bill of over $1000. (Following employer instructions, I assume.) Moreover, I was charged an additional fee for a phone appointment with another nurse to prescribe the one thing I did need, preventive pills for malaria. I paid an initial bill of over $500 for an office visit and one vaccine, and came away not trustng the information I was given. Stay away from this chain, especially if you are not an experienced traveler.

'The clinic was in a pleasant, very inviting Suite of offices. The Nurse on duty was warm,…read moreengaging, and very competent. She talked through all the issues, vaccines, risks, costs very completely, answered all my questions. She clarified what I needed today, what would come next, what I should speak to my PCP about, and when I needed to come back again before my trip. She was gracious, compassionate, and trustworthy. Very good place!''

Part of a great extended network. Appointments may not always be on time - but they spend the time…read morewith you that you need.

Dr. Spivak is one of the most caring, compassionate, smart primary care doctors I've ever had. I…read morecould not recommend her more highly! I fear the day she retires and I have to find a new provider.