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    Ensy Tailor

    4.1 (44 reviews)
    Open 9:00 am - 6:00 pm

    Services - Ensy Tailor

    Clothing alterations

    Clothing mending and repair

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    The hem on my pants - one leg 3/4 inch longer than the other, and each hem irregular and uneven.
    Anissa A.

    I wish I had the same experience as the other yelpers. I am only in DFW part time, but had a recommendation for this place, so decided to use them. I took a suit which needed significant alterations to the pants, and 2 dresses and a pair of pants that needed only hemming. The lady is very nice, seems to like her clients and seems to know the right look needed for altering the clothes. That is unfortunately, where my good experience ends. After trying on and pinning all the clothes, she says it'll be 3 plus weeks for them to be ready. Well, ok, could I possibly get only the suit in 2 weeks for a conference, my last trip to Dallas before then? Agreed. She accepts only cash or check, which was a bit of a surprise to me, so she agreed to allow me to pay at pick up - but then cash only. She also made a curious statement about 'if I needed to bring the clothes back for anything I had to let her know in one week after pickup'. That should have been a red flag to me that she gets a lot of returns, because in all my dealings with a lot of tailors, I've never been told that. She also did not give me a itemized receipt for my items, which of course, should have also been a red flag. So 2 weeks later, I had my husband pick up the suit and bring it home. The pants are a complete disaster. The crotch was not taken in enough, the legs are completely different lengths FROM EACH OTHER - obvious at the first glance in the mirror, probably 3/4 inch difference between the two - and the hem in each leg is completely uneven. I could have done a more even hem using an iron and that iron-on hemming tape. I would have been embarrassed for anyone who claims to have done that work. I called her she said sure, bring them in to fix, that sometimes what looks uneven is right. When I stand if front of the mirror and go WOW, the legs are completely different lengths - there is no debating that is wrong. "The customer is always right" was definitely not the assumption here. A week after that, hubby returns for the rest of the clothes, and comes back with the 2 dresses. I said I told him 3 items, he says she said she only had two. I called her on a weekday during business hours to tell her of the missing pants - she asks, can I call back another time, when she has time to look for the item? Like I'm inconveniencing her, versus apologizing for us having to make another trip because she doesn't track her items. So, 4 trips to the tailor in over a month and $214 for 3 hems that any dry cleaner could have had done (if I could have done the measurements, granted), and a suit that is a complete disaster. I'm actually going to pay money to have someone else fix the pants rather than make a fifth trip to someone who doesn't take better care of their customers and their items. Maybe she has saved the day for some people, but unfortunately I got a bad result and poor service.

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    14 years ago

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    13 years ago

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    11 years ago

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    8 years ago

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    Ask the Community - Ensy Tailor

    Since no credit cards are accepted, will this store take a personal local check?

    She does take personal checks.

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