I have experienced both good and bad service issues at Valley Ford…read more The dealership has changed hands several times - with it comes a number of employees with 1-2 years experience (I realize that it pertains to this dealership only). Someof the service agents have been impatient if I asked detailed questions (as if I lacked brains/knowledge) about what they were diagnosing. Once I asked for the service manager to return a phone call to me that never happened.

I do not recommend…read more I never bought a vehicle from them but have had 3 unsatisfactory service experiences with them. I will not be back for service or anything else. They have questionable integrity and seem to over promise and under deliver. I will elaborate on details if anyone shows interest but caveat emptor. Ford F150/Ford Escape owner.

They have some great deals on late model cars. I haven't found the right one yet, but I am…read moredefinitely going to buy one from here. Very friendly sales person and very negotiable. Best deals in town.

From the owner: Buying and selling used carsread more

I had one of the best first time experiences purchasing a vehicle here. I went in initially to…read morecheck out a vehicle and by the end I was already sold and was even more impressed by how professional and how much of an easy process it was to see what I wanted, and they were honest and happy to talk over every detail and were super understanding. One of the best decisions I ever made to come to Auto Palace!! I highly recommend you give them your business!!!

He tenido una experiencia negativa. No se me ofrecieron opciones viables y se me solicitó un pago…read moreexcesivamente alto. La atención fue deficiente y la gestión carece de profesionalismo. Considero que la publicidad es engañosa, ya que se afirma que el historial crediticio no es relevante, lo cual no es cierto. Posteriormente acudí a otro concesionario donde sí recibí orientación adecuada y logré obtener mi vehículo sin inconvenientes.

This was probably the best experience purchasing a car! I worked with Donavon and Jacob remotely…read morevia email and over the phone. He was responsive and provided answers for everything I asked. I was an out of state buyer and when I arrived everything went smoothly, the car was exactly what I wanted, and there were zero surprises. I'm glad I went with Toyota West to secure my dream car and I highly recommend you see Donavon to help you with your purchase.

Very disappointed with our experience at Toyota West…read more We purchased a used 2024 Toyota Sienna and only after bringing it home discovered it was a Canadian-market vehicle. This was never disclosed to us. The VIN is not recognized by Toyota's U.S. website or app, we cannot change the temperature from Celsius to Fahrenheit, and we cannot use features such as remote start. State Farm also could not validate the VIN without manually entering the vehicle information. We asked for a copy of the Carfax before purchasing but were only shown part of it. Had we received the full report, we would not have purchased this car!! We tried to work with the dealership to make this right. However, our only options were to pay more to "upgrade" to another vehicle with nearly 20,000 more miles, or take a base-model Sienna as an "even exchange," meaning we would lose many of the features on the vehicle we originally purchased and it was a lesser value. We were also told we had to make a decision that day. The salesman said we could not drive their car for free. We felt VERY stressed and pressured. We are extremely disappointed that we were put in this position because important information about the vehicle was not disclosed to us before the sale. We expected transparency and full disclosure on such a major purchase. I really thought they would make this right and we would leave happy. Instead we left upset and feeling taken advantage of.

No one answered the phone except one guy who immediately forwarded me to Service who had not…read moreanswered the phone all day. Service and Jesse did not return calls. The tire repair kit left me with questions about the status of the tire repaired. No one to answer my question?

Eric in service was amazing. He was very knowledgeable, helpful and kind when fixing my engine.read more

the customer service was the best they are honest. Great deals…read more All the cars were clean will buy my next car there. Ameed was kind

From the owner: if you are looking for friendly honest dependable car dealer Check Our Website for cars read more

First off shout out to Cade Clark not only was he attractive he was so much help even when my hopes…read morewere down from 5 different dealerships denial. He surpised me when he came out with a car I had gotten approve of as he sneaked all the way around just so he can make it a surpise. I love being there and felt so comfortable around the sales team. The process was easy and quick if your not like me who had to wait a hour on my insurance company to answer. A huge shout out to Bob says yes.

JUST DON'T ............ Bel-Air My Son bought a car it ran for one week then they wanted us to pay…read morefor the diagnostic and $1400 to fix it just don't

Buyer Beware - Georgesville Nissan (Columbus, OH)…read more I do not recommend buying a vehicle from Georgesville Nissan. The staff is rude and unprofessional, and their customer service is extremely disappointing. I purchased a 2026 vehicle, and within two weeks warning lights started coming on. Instead of taking responsibility or standing behind the vehicle, they attempted to charge me $1,800 for repairs on what should clearly be a warranty issue. To make matters worse, the managers refused to speak with me or make any effort to resolve the problem. No accountability, no concern, and no customer care after the sale. This dealership will sell you a defective vehicle and leave you on your own afterward. I would strongly advise anyone considering Georgesville Nissan to take their business elsewhere.

Nick C. was excellent to work with! He made the whole process exceptionally easy and was so patient…read moreand kind to my kids who were with me. No pressure sales approach, helpful, enjoyable to chat with, and kept things moving quickly. Highly recommend asking for him if you're in the market!

Very adequate variety of auto, sun's, trucks, sports cars and luxury vehicles. Great service with…read moreno pressure.

Summary: This is the worst automobile dealership I have ever had the displeasure of dealing with…read more On my first visit to the dealership, I test drove a car I was interested in. The car had an apparent mechanical issue (uneven rotor wear, scraping in the brakes) that me and my two accomplices pointed out to a sales manager, Javon, who came to ask us about our test driving experience. He tells us he'll have the service manager check it out, and returns with "there is nothing wrong with the car," citing it as typical noise from the "rejuvenating brakes" (a likely misinterpretation of the "generative braking" system in the hybrid vehicle I was looking at) but offered a $350 discount nonetheless. Since I had test driven other vehicles of the same year and model that lacked such a noise, I was adamant that there was an issue with the car. The discount wasn't quite cutting it for me at the time, and I walked. Next week, I call the dealership and ask them to take a closer look at the vehicle; if they can fix the issue, I am still interested. After several days and many follow-up texts from my end, their reply: "The vehicle will be sold as is." Okay, fine---"what can you do for the price?" Full price. I ask for a sales manager, specifically Javon. After a few more calls, I am connected to a sales manager Ty, because Javon is "busy". Ty offers the original $350 discount, delivered by lieu of removing an optional $250 fee and taking $100 off the ticket price. When called out for this behavior, says it's the best he can do. Once again, I walk. Another week goes by, the vehicle has been on the market over 90 days now (I did my research) so I reach out again to see if I can negotiate. I ask for the sales manager, Javon, not once, not twice, but three times over the course of four hours. Each time the front-desk associate reassures me that he will call me back immediately, sometimes citing false time estimates like 10 minutes, one hour, or anything in-between. Not a single call was returned. The next day (that's today!) I call. The phone is answered by front-desk associate Mark, and after explaining my frustrations to him, Mark tells me he can get an out-the-door price with the original $350 discount, and no optional fees. I tell him that would be great, send the paperwork my way. In the midst of discussing payment options with Mark, the call drops. I call back immediately (less than 20 seconds) and am greeted by a different associate (the same voice that had consistently reassured me I'd be receiving a call from Javon as soon as possible). I explain to her that I was just on a call with Mark and would like to be reconnected with him. But... she can't do that; Mark is now "busy assisting another customer", but no worries, he'll call me back "as soon as possible". I ask her to keep me on the line, and transfer me to Mark; he obviously did not pick up a new call and get into the thick of it with a new customer in the less-than-20 seconds it took me to call back. She leaves me on hold for a minute or two, and repeats the same thing. I tell her the situation, and she says that she can send the out-the-door paperwork to me instead. Great, just get me the price at this point, right? 30 minutes goes by, then an hour, then an hour and a half and still, not a single out-the-door quote. I call them back around the one-hour mark, and they assure me they are getting everything together and sending it over momentarily! In total, I called this dealership eighteen times and did not have a single call returned. It appears they use time-wasting tactics made to whittle down your sanity, hoping you'll jump for the full ticket price of a vehicle. I will no longer be wasting my time with this dealership, and encourage anyone with a shred of self-decency to take their business elsewhere. Also, Auto Boutique: don't reply to this review unless you are prepared to offer me genuine, financial compensation and a manager who actually cares about how their business is run. I don't want more cheap, AI-generated messages or more time-wasting phone calls.