JUST DON'T ............ Bel-Air My Son bought a car it ran for one week then they wanted us to pay for the diagnostic and $1400 to fix it just don't read more

This company was so unprofessional they called me repeatedly send multiple messages for me to come and look at there trucks that they had for 5 thousands or more but I gave in and went up there at 12:40pm made it early my appointment was at 1pm I go in a white guy approached me and said what are you looking for I said cash car up to 5 grand and he said we don't have car for 5 grand so I said what was the point of yall calling and texting me and you don't have what I'm looking for so then I get approached by Ashley and she did took my information and went to the office I waited for 15 min and they did not come back to assist me so I left this car lot but god will bless me with a truck soon read more

They are ok if you like rebuilt cars! one saved my life i recommend! They did not trust me with there nicer cars so im ONLY giving them four stars!! read more

First, we bought a 2021 Lexus NX 300 from them. Come to find out, they never properly inspected it and the car had no high beams. We took it to someone to be looked at. The whole headlight system needed replaced. Damage that we were told had been caused from an accident. An accident that was nondisclosed to us. After some back and forth, they told us we could bring it back and trade for another vehicle. Once their, of course, we were told that we had to buy an even higher price vehicle because we had negative equity. So, we get a 2024 Volvo S60. It was disclosed too us that it had been in a minor fender bender but had sustained no structural damage. We bought it in February 2025 and in June, there was a recall for a software update. We took it to an actual Volvo service center for the update. During this visit, we found out that the airbags and stuff had never been booked back up after it was in an accident (mild fender bender, right?). We were sold and had been driving a car with no safety equipment! Their service department checked it over well before being sold, right? We paid up front, but they did end up reimbursing us for that. So, we move along. Now, it's November and the 12v electric battery flashes up on the screen that it has a critical fault. Another hour and a half highway trip to replace it. We had been told it should be covered by the warranty. It wasn't. An aftermarket battery had been put in. So, that was over $700 we weren't expecting to pay, but did. While we're waiting for that to be replaced, we get called back down to the service department (Volvo dealership). They had put the car up on the lift and found significant damage from the wreck (fender bender, right?). Both the cv axle and control arm were cracked and leaking grease everywhere. They looked at the service records. Bobb's had had the car in there in December of 2024, two months before selling it to us. Their records show it was found and was recommended to Bobb's to be replaced. We have a print out of the service records and a video of the tech pointing out that Bobb's Auto had been recommended to fix it in December. We found out how dangerous it has been driving this car, especially at highway speeds. My husband and I are both disabled and live on a limited income. This repair estimate was $3,000. We simply did not have it. We had to very carefully drive it the hour and a half back home and leave it parked in the garage. We found someone locally who can do it for $2,000. Bobb's wanted us to DRIVE it the hour and a half back there again so their service manager could look at it. I said no way am I driving all the way there like that again. They refused to tow it. They refuse to fix the repairs. They sold us not one, but two dangerous vehicles in a matter of a few months. Doesn't seem like they check their cars out well, does it? If you're forced to deal with them, please save yourself and have ANY vehicle that they try to sell you checked by an independent garage and get documentation. They are not for the people, but, it seems, for the pocket. I shudder to think what could've happened driving 70mph on the highway if either of those had given way. The fact that Mike, the GM, then wanted us to drive it back to them, totally blows my mind. Customer safety wasn't important then. BE CAREFUL!!! read more

I purchased a vehicle from this group a couple of years ago and got an extended warranty. I since have traded the vehicle in and I filled out all paperwork to get the extended warranty cancelled over a month ago. I have called and left numerous messages and no one wants to return my call to find out where my refund is. All I can say is stay away from this dealership. They are quick to take your money but everything else, all you hear is recordings and crickets. I wouldn't trust them at all... read more

both times I have went to them they offered great service I just got my 2nd car from them you can't go wrong with these guys!!

Sold me a car it took 3 weeks to finally receive the vehicle Car was filthy the tires were at 19 lbs of pressure no gas sensor lights on they offered me a 3 year warranty but only put 2 years in the contract (read every line) I didn't and screwed myself. Put the wrong VIN # on insurance cards that delayed me getting plates just took it to the Audi service center and they proceeded to tell me that warranty will not cover anything and it won't pass inspection because of the tires someone drove it on a flat I didn't so who? Total cost to fix my new car is $7k to have it legal I refused and had to pay $478.00 for diagnostics they did wash my car so I got that going for me. So the fight begins again they refuse to do anything for me time to lawyer up. My salesman lied about everything Allen promised me the world gave me nothing. Sounds like their MO for us out of staters most bad reviews are the same issues I had and were transported to them. They are slimy used salesmen but I will not stop fighting until something is done!! Mad as hell!! read more

They say there help but they won't they get your hopes up then you get a letter in mail

i can't explain how upset i am my bf just bought a car from here not even a month ago, he had gotten pulled over it turns out they sold him a stolen car!!! read more

I have to say after reading all the posts from everybody you guys just haters I've been purchasing vehicles since it was bob Chevrolet on parsons Ave I've never had a problem all these posts are just haters that don't have the credit and probably got denied read more

All of the sudden, BOBB keeps spam-texting me. It will not stop!!!! With all of the spam calls that everyone receives, why would a "reputable local business" resort to such low brow tactics? Please stop that annoying practice! read more

Bobb Automotive - Auto Repair Near Me - Columbus, Ohio

If I could give zero stars I would. My son bought a car here that has had a problem with its temperature readings. Currently it is rising to overheated when being driven at normal speeds on the interstate within 10 miles. The car has been taken back to the repair shop at Bobb Says Yes on multiple occasions. At one point they did try something to fix it, that did not remedy the problem. I am not in the habit of taking up for my son quite as aggressively as I did today. But when they cannot fix the problem and instead of finding someone who can, they tell you that suddenly you do not have an extended warranty, it has gone too far! Every used car has issues that is to be expected, and not every mechanic has seen every problem a vehicle can have, but that is NO EXCUSE for not finding someone who does and NO EXCUSE for after multiple times having the car in for this problem telling the customer that there is no extended warranty. The salesman walked away from me today, because I was done allowing them to take advantage of my son in this way. Yes, I raised my voice, for the second time in that establishment. But please tell me at what point in time we can expect a business to take the necessary steps to fix problem and stop trying to lie their way out of it. I know they serve a purpose but if you do not have the time and or money to deal with repairs, DO NOT BUY A CAR HERE, because if they cannot fix it or if perhaps the repair is too expensive, your warranty will suddenly disappear from the system......... much like I expect this review to disappear! Right Bob? read more

Nothing turns me away from a business more than an onslaught of desperate adds and harassing phone calls. Bob says yes is exactly this. I just wanted to view their website to see what they had but i had to fill out a few fields of info before i could. So i did. Immediately i started receiving a wave of phone calls and voice mails from them that will not stop. I tried asking them to stop calling me but they have not. I will never purchase a car from this establishment. read more

This lot was beyond negligent and sold me a cash car that turned out to have an issue overheating within 10 hrs of driving it off the lot. I called several times and had the service department "inspect it" and they assure me they fixed the radiator reservoir once I had the car towed there at my expense. This in fact was not fixed, and has done the same thing over and over. They do jot return my calls. It's extremely unprofessional on BOBBs part, and my sales person Destry, as he knew I was buying this car for my 18 year old daughter. This same salesperson assured me that he would never let me buy a car for a young girl that would potentially leave her stranded. How crooked! Humanity and. Compassion were out the window. Now here we sit, thousands of dollars later, and the car is still overheating. Smoking and potentially has prior damage to the engine for this same issue. Beware of BOBB on West Broad Street. This has been an eye opening experience, and my slaughter could have been hurt severely on the freeway and the car overheated and started smoking! I'll be seeking legal action. If this not corrected and made right! read more

Any car place that wont show me there inventory unless I provide personal info is way too shadey to get my business. YOU SALE VEHICLES FOR A LIVING. And its 2020 - thank goodness other businesses that sale goods dont withhold details of what they are selling. Apparently some of the naive clientel make the mistake of providing their info rather than finding another USED car business to patronize. read more

Pretty easy car buying experience with Dale at BOB says yes. Spoiler alert, Bob said yes and we said yes right back! Dale greeted us at the door and we were able to sign the same day. The few people we worked with, made this a comfortable buying experience, even days after we drove off the lot, Dale made quite an effort to make sure our vehicle was 100% ready and quickly fix a few minor items needing repaired. read more

Haven taken my children to purchase a car from Bobb Says Yes, I was adamant about them both getting Loan Gap protection. Once the paperwork was issued, however, it's not on there and they say "Oh Well" its your responsibility to read the fine print. So now my children have been paying a higher amount (the one Jase gave them due to having Gap) but does not have the Gap coverage.... Imagine that..... They will take your money and promise everything but will change it to suit them... BUYER BEWARE! read more

BobSaysYes is a JOKE. Do not come here! They charged me double what my car is worth and all refinance companies are saying sorry to me due to them OVERCHARGING ME double! Bob was our salesman and he knew what he was doing as well. Salesman of the year? More like crook of the year. If you go here, expect to be taken advantage of just by being a woman. Shame on you guys. read more

I have the worst credit ever and was at the point where I needed a car. I was almost desperate. I heard about the $2 down and drive deal on the radio and felt I had to check it out. I knew that not all applicants would qualify, I found out credit had to be at least 600 for the deal, but something told me to go anyways. Before I even walked in the door a man approached me and asked, "How can I help you today?" as he opened up the door for me. I told him my situation and he was sure he could help me out. Destry was absolutely amazing with helping me find a car. I just wanted anything drivable to work and back but he not only helped me find a better car for myself, he explained everything and showed me what would help me with my credit. This was my first time buying from a dealership and they now have a customer for life thanks to Destry. The best part about my whole experience though was my father. He took me in to look and he ended up falling in love with the place too! My dad also has never bought from a dealership and we both ended up with a new car! I have been trying to convince him to get a new car for a couple of years now and when he saw Destry trying so hard to help me that he practically bent over backwards, it made my dad finally interested in replacing his old vehicle. It only took my dad a couple days to get his new car but it took me just over a week to get mine. This was my personal issue due to needing a larger down payment and more information than I had. Still, Destry bent over backwards to get me into a new car. He kept mentioning how he felt bad that I had to keep making trips all the way out there just to be missing something. But honestly, it wasn't a big deal to me because I knew he was going to help me. Me forgetting something is my fault. He was also cool about email, calls or texts about anything I needed. It wasn't hard to get ahold of him. I am a very skeptical person especially when it comes to being a female who is trying to make big purchases at places where people work off of commission. There are all kinds of tricks and lies but I will never forget my experience here at Bobb Says Yes. I didn't get hassled, I didn't get screwed and I wasn't lied to. Destry was completely honest, even when I was hesitant. I voiced my thoughts and he listened. He explained things to me and he got me a great deal on my car. Destry was absolutely over-the-top amazing! I didn't expect what I got when I walked in the door, and I will definitely be back in the future. read more

I had the worst experience ever! I came in to look for a car and was told to come back the car needed to be cleaned up. An appointment was scheduled for me to come back then when I returned a couple days later the gentleman told me the car was sent back to the auction. The salesman never attempted to call me before I came even though he left a voicemail for me to show up the day we agreed on. I then spoke to the salesmans manager to let him know how upset I was and the manager made excuses for the salesman then sys I'll send you a $20 gift card in the mail for the wasted gas that never came. I want to thank Bobb Says Yes for doing terrible business. I went to Jeff Wyler after that and pulled off the lot driving a 2018 Chevy Malibu. I will never recommend or ever go to Bobb Says Yes AGAIN!! I'm also from Columbus read more

Destry helped us and was wonderful. Very helpful and informative. Great price on the car, too. Great selection of vehicles to choose from.

After filling out the information needed to view their inventory, I received call after call, after call. They had a BMW on their site I was interested in. It wasn't available but they told me they could get me what I'm looking for. There was a problem finding a parking space. I called and they were like "uh...well, yeah...people usually park somewhere around the doors." Well, folks were double-parked and cars were crammed EVERYWHERE. I was afraid someone would hit my car in the darn parking lot. Worst customer service EVER. I told the sales guy I wanted to get a BMW and was told y'all could get it for me. He proceeds to tell me that I have to put down a deposit in the thousands. I was like "ok". Then he stares at me. He used jargon that was indicative of him thinking I couldn't afford such a deposit. I assured him "I can afford the deposit". I said is it refundable. He says "I don't know". Again, gives me a blank stare. I had to ask him to find out. When he returns he proceeds to tell me this foolishness "we can order the vehicle but you will have to put thousands down for the deposit and it's not refundable..." They wanted me to pay thousands on a car I never have seen or test-driven. They were going to keep my money. What an insult to my intelligence. SHADY!! They prey on the desperate read more

IF YOU HAVE GOOD CREIT DONT SHOP HERE!!! If you're credit is questionable look somewhere else. Got a 2013 X5 from here and it has been nothing but trouble. Expense after expense. Since they make money off the finance they let us know that they were not making money off our loan because of the low finance rate. But what about the people who have to take those rates? The amount they are making off them should leave to all around better customer service. The whole experience could be better. The one bright spot in it all was Steve our sales person. He was direct, honest, didn't beat around the bush, stand up guy. But everything else there is an exercise in futility. "Caveat emptor"- Buyer Beware. read more

I really like the oil changes and the added protection the krex plan provides: tire protection, roadside assistance and more. The service team is friendly and it only costs $29.95 read more

I brought a car in October 2019. Got in a car accident in November 2019 which totaled out my vehicle. When I went up to Bobb and asked about Gap insurance they said no. I was not informed about this nor was I asked did I want it. Now I'm out of a car because I can't get approved for another loan until I pay this loan off. Nor did they offer to help me. I will never use them nor do I recommend them to no one read more

Gregg from sales refused to work with me unless we ran my credit. I understand it's important to know a customers' credit history but absolutely refused to do anything until we ran my credit regardless of whether I wanted to buy today or not. Bad experience for sure. read more

Would NEVER RECOMMEND this place. They call non stop until you finally go in and need help then calls stop. They advertise low down payments that's a lie ! Bobb does not say yes. Alot of the cars were in accidents so get your own car fax so it's not altered. They dont communicate with one another so multiple people call just to get you in to waste your time. read more

I had a terrible experience last time I purchased a used car from a dealer I won't name (let's just say it rhymes with Pewart Pauto Group) but I'm happy to say my experience with BOBB was way different. Patrick O'Ryan made the whole experience quick and painless by pulling my credit BEFORE looking at cars and being honest the whole time. The guys gave me a great trade in value for the lemon I purchased from that place that shall not be named. And I've been driving my MAZDA 3 for months now with no problems :) I couldn't be happier with BOBB Says Yes!!!! read more

Had a great experience shopping here. Gabrielle helped my fiancé and I find the perfect fit. We weren't in the best financial situation nor did we have great credit and we still left with a 2015 Ford Fusion. To top it all off, a few weeks later we received a FREE oil change coupon in the mail from Bobb's and also FREE roadside assistance for 120 days. HIGHLY RECCOMEND! read more

Dealership uses bogus sweepstakes to lure you to the dealership then does bait and switch with prizes They send you a scratch off mailer You scratch it and think you've won a big prize then get there and are told you actually won a 5 dollar Walmart gift card This maybe legal but certainty isn't ethical read more

I WILL NEVER BUY ANOTHER CAR HERE ..... The act of buying the car was easy and smooth. Sold us a warranty, they stated " we would not need to worry the car has been checked out and certified and anything that goes wrong the warranty will cover" now I am not stupid I understand the warranty does not cover everything. The car might have been checked out and certified. Certified for what is questionable, and the warrant does not cover anything. My son has owned this car 5 months and it has been towed back to the dealership 6 times ( the first time was within 14 days) we have spent close to 3000 dollars in repair thus far. The warranty company, (giggle) I call them every time at this point it is just for sport, because they tell me the same thing every time "this is not covered" I spoke to the manager of the dealership asking for a trade in he was very monotone when he said " this is not our problem and I was welcome to trade it back in with them, however they would not be able to give me what I bought it for as a trade so the deal would not be a good one for me" I was taken by surprise that BOBB SAYS YES would de-value a car that they sold 14 days ago. So the car was worth a lot more than it was 14 days later. Wow . I even spoke with the manager about giving me a better deal on all the repairs because let's face the fact it is going to break down again and again. He said, "I might be able to take 20 dollars off the 1000 dollar repair bill. I WILL NEVER BUY ANOTHER CAR HERE and I will make sure I tell every person I know about this. I hope that they fix the things they find wrong with future cars they sale instead of packing the bad parts full of grease and selling them to people, hopefully this practice will stop before someone is hurt in one of these cars with parts that are barely hanging on. I wish they had been more willing to make this right. read more

They hired a scam liquidation team. If you win any sort of prize or discount, it's a blatant lie. The last advertisement I responded to was pure false advertising. I got a lotto ticket looking thing in the mail saying I won a few hundred in cash. I go in and the salesmen goes "first of all you didn't win, but can I buy that Honda off you and put you in something actually nice?" I'm not sure how they think scamming people will lead to someone wanting to buy a car there. I called the salesmen out and he was like "it's called good advertising" read more

Worst experience of my life!,,,,,, They really give car dealerships a bad name. I was told i had warranty, wrong. I was told to lie to the lender about the contract if they called, I did not. I had 30 day warranty, did they honor that No. Was the paperwork from the account manager explained, No. I'm warning everyone do not buy a car here. They have you in and out in 30 min. They will tell you anything to sell a car. Even telling you the lie to the lender, which is illegal. They think once you buy the car it's your problem. Cars that are bought from a auction, jacked up to 15,000.00 plus. Look out for the 2000.00 service contract they don't tell you about. I was a fool to trust this place from the sales lady to the finance person to the sales manager.. I've never experienced anything like this in my life, not only did they not repair my car, they were forced to buy the vehicle back. I suggest everyone to go somewhere else, unless you want a overpriced car, with problems and loose out on a lot of money to go some where else. Please research this place on the attorney general site. If the mandatory abortration letter was not there is would of sued this company. Oh yes they sneaked that in to and tell you it's part of the lending process. read more

The service department sucks. The bald head little Dicktator running it knows nothing about service management. poor poor service. My car hasn't been right since they serviced it. a friend of mine took his car there and said the same thing. Car maintainers beware... read more

I had a terrible experience. The salesmen are not very professional. I purchased a car had it for oly a couple of months and i had to start paying out of pocket for things that was supposed to have been inspected.took it back to them and they treated me very rudely .told me that i had the car for two months and that it pretty much is my problem. I had to have a brake job done the brakes were worn all the way as were metal rubbing metal. I do know quite a bit about maintenance of a car. I will never use them again or refre anyone to them.by the way this car was a 2016 read more

I can say I had a very good experience with Bobb ,everyone was nice, my sales person Dale was great, I was in and out in 2 1/2 hours with what I wanted, and then I had to call Dale with a minor repair he set me up with a early appointment and I was out within a hour so yes I would recommend them read more

I would have to say car shopping here was the WORST experience I have ever had at any dealership. I first bought a 2014 Fiat that I loved! Ran great and I've always wanted one! But my representative, CJ said that I had to take the car back because I switched jobs and the lender thought it was sketchy, as if I was not making enough money for the payments. I asked if I can show him pay stubs from my new job so I can keep the car. Especially since I make more money at my new job! But he said it didn't matter that they HAD to take the car. So as I was sitting there waiting for hours to hear if I was accepted for a car ( 7 hours total of a visit) I finally am told I was accepted for a car. Not my fiat but another car. He tried putting me in three cars that needed work on it. After I consistently shown how frustrated I was he shown me a 2013 sonic. Not my fiat but at this point I just wanted a car and leave because I had to be at work by 5 and we were cutting it close. ( not to mention CJ made a snarky comment saying I was taking up all his day. Which I replied in saying " well I had to call off for this bs so be happy you're at least at work!) just a few days roll by and he text me saying that I have to take the sonic back (BY 1 pm or I won't get a refund AND they'll report it stolen!) because my co-signer got a car at a different dealer, they figured he wouldn't be able to do the payments. Which is nuts because I'm doing the payments anyways!!! As I was cleaning the car out CJ told me that I'm getting my refund back but not all of it. Because they charged me for the mileage on the fiat, and the sonic. More BS! Plus he tried to say that he was going to charge me for the flat that I had ( which was highly not my fault because I didn't hit any hard bumps, run over something or anything. Plus when I got the car they had to put air in the tires anyways so I bet it got flat because of lack of air from their own doing!!) I mentioned about how crazy it is for him to charge me for the flat and he replied "you misunderstood me I said we aren't charging you for the tire" I'm pretty sure I heard you said you were charging me bud. So after all the charges were added up I only got back $830 out of the $1,450 I put towards the car! I've been told several times to take them to court and trust me I want to! With all this said and I apologize for how long this is. But it needed to be said so everyone knows TO IGNORE THIS DEALERSHIP ESPECIALLY CJ!!!!!! read more