it was my first time buyer ng a car and they where really great with all the paper work and we got…read morea nice car a 2024 ford escape, active It's a really pretty color. The interior is really nice. I forgot the first lady that was helping us with everything. She was really fellow that was selling car Bill Thompson he was really awesome and it was really fast. We got the car within 1 to 2 hours. It was a really awesome experience with Carmax in the future I will be going to them again

in 2022 I bought a 2020 Nissan pathfinder. within 40,000 miles, The motor completely broke apart…read moreand Carmax refused to get it in their shop or fix it. I ended up taking it to a Nissan dealership where it has sat in the shop for three months waiting for their extended warranty (CarMax ) to kick in and cover it. I then had to provide 10 oil change receipts and they made Nissan scope the entire motor to prove that it was nothing on my part that caused a piece of metal to chunk off of in to the motor. They took their time to the point we had to buy a new vehicle elsewhere. Carmax has managed to lose my paperwork on my gap insurance as well, and I've had to do all the legwork of providing original documents to prove what they sold me. their lack of response and customer service is a joke once they sell a car they have no regards for you and they are downright selling crap cars and getting away with it. they will not help you once you are out the door. how they are getting away with it legally case by case is ridiculous. i Will never touch CarMax again. I been on several platforms against CarMax for their less than mediocre sales and practices

14 years ago I bought a Honda Accord from Johnny Walker. After 150k miles, it still runs great! If…read moreyou're looking for an affordable and reliable car, then this is the place to be.

Dealer did not want to sell me the CR-V Hybrid Sport. Went to buy the new CRV, sales person refused…read moreto take my trade-in or do any kind of paperwork or an offer. Dustin did not give me any good information to do business with this dealer. Good luck selling anything if you refuse to take fairly new trade-in vehicles. Valued my trade-in at $15k, KBB.com value is between $30-$33k. Total wast of time to do any business at this dealer and Dustin.

We just had the worst experience trying to purchase a new truck. We should have negotiated the…read moreprice BEFORE going to the dealer. The "discounted" price on the internet was very deceiving because when we decided on a truck and started making a deal, that "discounted" price went away because there were "add-ons" that were already on the vehicle (how convenient), so there goes almost all the discount! Very DECEIVING!! They also tried forcing us to finance through Ford; if we didn't, we would lose any little discounts that they were offering. I knew we were in trouble when they started with "where do you want your payment to be?" We should have not only walked out we should have RAN!! We kindly told them we didn't want to talk payment, we wanted to negotiate the price but even the manager came out and asked the same question! In the world we live in today where people are trying to make ends meet, I really dislike deceiving companies like this. We walked out without a new truck after spending 8 hours, test driving, getting our truck appraised and trying to negotiate. Stay away from this dealership!!

I have had my 2021 Lariat in for more warranty work than I ever had to have on my 1998 Ford 150…read more Regardless, this location refuses to repair a factory default on my tailgate bed liner. They say it's wear and tear. Been waiting three days now for the GM to call me for a meeting. I will not quit. But I recommend going to Temple or Georgetown. Soldiers beware.

Purchased the new 2027 Telluride here yesterday and the experience couldn't have been easier. I…read morelive in Austin and tried looking at the new Telluride at all three dealerships in the Austin area. None were as responsive, honest and professional as the people I spoke with and worked with at Dennis Eakin Kia. Mark H, Mike W and Debi were a dream to work with. They were friendly, straightforward and honest, unlike what we experienced at other Austin dealerships. If you are looking at purchasing a car in the Austin area, do yourself a favor and drive the extra hour to Killeen and work with good people where you will not only save yourself from a demeaning sales experience but also money.

PLEASE READ MY TESTIMONY My 2024 KIA Sorento X-Line XS Prestige which I bought off the…read moreshowroom floor for $53,000, has been sitting in my garage for 6 months inoperable, due to it going into LIMP MODE on Interstate I35, in the middle of rush hour traffic. On September 12, 2025, my KIA was going 75mph, and within 30 seconds it went from 75mph to 20mph - LIMP MODE, and then 20 seconds later, it shut off. It was a terrible situation. Other drivers were yelling at me, honking, and flipping me off. I believe my life was in jeopardy; not just my life, my grandson's life who was 6 months old at the time. Simultaneously, the malfunction indicator light (MIL) and the check engine (CE) light were luminated. I was terribly frightened by this LIMP MODE situation, and in just seconds, my KIA created a backup on the highway. I had a fear I was about to get rear ended or involved in a wreck. The KIA was unsafe to drive so it was towed by KIA Roadside Assistance to the dealership, Dennis Eakin KIA in Killeen, TX. I received a voice message that my KIA was ready to pick up. On Friday, September 19th I took an UBER to the dealership to pick up my KIA. Once I arrived, I got the keys and the service ticket from Terry. The service ticket had notes from the mechanic; it showed a stored code of P1C2D03 came up on the scanner; instead of making the repairs, the dealership reset the adaptives. Dennis Eakin KIA cleared the stored code from my KIA's history, then, they claimed it was operating as designed! The dealership had it for a week (09/15/2025 to 09/22/2025). I told several people at the dealership I was not driving it home because it was not repaired. What did the dealership do? The next Monday, September 22, 2025, Dennis Eakin KIA had an employee from the dealership drive my KIA to my house, and park it in my driveway! She drove it with the MIL and CE lights on, AFTER, I had it towed to the dealership and no repairs were done. There is a NTSA recall for my exact model but for the 2022 year vs. 2024. My KIA has an 8-Speed Dual Clutch Transmission (DCT), 2.5L Turbo - GDI / Engine THETA-III. Everything the NTSA mentions in the recall was/is happening with my KIA. I believe I could have the same issue; as a stored code of P1C2D03 shows the KIA needs replacement of the DTC assembly and for the A/T system software to be updated. That was the last time I drove my KIA because I AM SCARED TO DRIVE IT EVER AGAIN! I requested KIA America either replace or repurchase my KIA, so that I would not have to suffer a huge financial loss; they refused. I only have 8,137 miles on my KIA, and it was not conforming to the manufacturer's warranty. I followed all protocol found in the "2024 WARRANTY AND CONSUMER INFORMATION MANUAL" page 101. The dealership had a final opportunity to make the repairs and instead of making the repairs, they removed the stored code from the memory (P1C2D03), and turned off the MIL / CE light. I have been to Mediation with the BBB Auto Line, then Arbitration. In my opinion neither were neutral and to date, 04/05/2026, this situation still has not been resolved! Although the Texas Department of Motor Vehicles (TXDMV), Lemon Law Investigator accepted my case under the Texas Lemon Law, the hearings for the State of Texas Office of Administrative Hearings (SOAH) are being scheduled for September 2026. By the time of the hearing, it will be a whole year since it was driven. KIA America forces you into trading it in (making it someone else's problem and causing a huge financial loss), or selling it and I am unwilling to do either one. KIA America needs to stand behind their vehicle and repurchase it from me along with my related expenses. While under Mediation with the BBB Auto Line, KIA America sent a subject matter technical expert (TE) to my home to conduct a full inspection of my KIA. He spent 45 minutes inspecting it; then he drove it. I have his written report; he found more things wrong with it than I was aware of. I was not allowed to talk to him during his inspection, but I did ask him one question as he was leaving; I asked, "If this was your KIA would you drive it", he said "no" and then, "definitely NOT on the highway". This situation has put havoc on me physically, emotionally, financially and spiritually! I was first in contact with the dealership, Dennis Eakin KIA, Killeen, TX, then, have been in touch with Sky Cato, Sarai Espinoza with KIA America Customer Care, Christina Sakhleh with the BBB Auto Line, and KIA Executive Officers; Greg Silvestri, Vice President of Service and Aftersales Operations, Eric Watson, Vice President of Sales Operations, and Russell Wager, Vice President of Marketing, NO ONE CARES! All they talk about on their social media is how many cars they have sold; what about all of us out here with a LEMON KIA! When something goes severely wrong with your KIA, get ready to go more in debt, because no one cares!

Excellent service, found the vehicle we wanted and got it with no problem. Will definitely be…read morerecommending to family and friends. Go see Devin, our sales rep. @ Performance Motors thank you

I was greeted by Jessica who was friendly and chill. Devon, who helped me was good to work with. My…read moreover experience was the best I've had when looking into vehicles. Everyone was sweet and got everything done without me feeling scammed. Thank you for that.

First time there have to say their service dept was wonderful. We went there to get tires checked…read morewith a smile the did that and sent us on our way .

Killeen Hyundai wanted to charge me money for their dealer add-ons I never asked for. GPS tracker,…read moreC-bond windshield protection and window tint on a vehicle that already has privacy glass. I saw the review posted by Gerry J., who chose to go all the way to Minnesota to get a Hyundai. So, I also went out of state, bought my Hyundai and brought it back to Texas. I am very happy now.

I hate going to big franchise dealerships so I decided to look for an independent dealer and found…read morethis place. They have some great cars, I ended up buying a rly clean 2014 Ford F150 in mint condition and I'm so happy! I will definitely be sending people their way!

From the owner: CarVantage, your trusted destination for quality used cars in Central Texas! read more

Fantastic dealership and amazing customer service. I have owned several different csr brands in my…read morelife, and I have noticed over the past several years quality and customer service have gone down the drain, but not at Subaru. If they stay like this, they have earned a life long customer. Go see Alfredo. Debreah C

This business has taken care of our vehicle for 7 years. I wouldn't go to anyone else. We use…read moreBrandy, a Service Mgr and she always makes sure we are well taken care of. They have done everything from replacing a windshield, brakes, all the necessary items to keep our 2015 vehicle in good running condition. We will always use Cleo Bay Subaru.

Sold a car to Ricardo. He called a guy called Junior to come pick it up. I gave them the title and…read morethey gave me cash. The car was meant to be junked, but they illegal fixed the car and put it back on the road. They have been racking up tolls for months and wouldn't go to the DMV to switch it to their name even though they have the title. Any time i call Junior, he tells me:"we've gotten rid of the car". You call Ricardo, he never picks up. Registration has expired but they are still driving the car. This guy is doing something illegal. The business address he listed on here is incorrect. I also just found out someone had a similar experience and it has been going on for 2 years now. Link below. Be warned. https://www.bbb.org/us/tx/round-rock/profile/used-car-dealers/512-auto-broker-0825-1000163288/complaints

I highly recommend 512 Auto Broker! This process could not have been easier! When I called, I was…read moreasked a series of questions to find out about the age, mileage, and quality of the vehicle. After a short period of time, I was given a call back with a fair quote and some time to consider the offer. I accepted the offer via text and they came by less than an hour later. After a quick inspection, I signed over the title and received all cash for the price agreed upon. There was no haggling or hassle. Just an easy and honest transaction.

Friendly faces throughout this dealership. They make both buying and service so easy! I…read moreespecially like Women's Wednesday program where I can get a light lunch while taking care of my service maintenance needs and get my car washed!

Great buying experience! Professional service from Lloyd and Joe during sale, Rocky in Finance and…read moreNewton for some tech help after the sale. Very efficient and enjoyable process