Fantastic dealership and amazing customer service. I have owned several different csr brands in my life, and I have noticed over the past several years quality and customer service have gone down the drain, but not at Subaru. If they stay like this, they have earned a life long customer. Go see Alfredo. Debreah C read more

This business has taken care of our vehicle for 7 years. I wouldn't go to anyone else. We use Brandy, a Service Mgr and she always makes sure we are well taken care of. They have done everything from replacing a windshield, brakes, all the necessary items to keep our 2015 vehicle in good running condition. We will always use Cleo Bay Subaru. read more

I had a fantastic experience at Cleobay Subaru. The staff was incredibly kind and attentive, ensuring that all my needs were met with exceptional care. Their professionalism and friendly service made the process of buying my new Crosstrek smooth and enjoyable. I highly recommend Cleobay Subaru to anyone in the market for a new car. Scott my super kind salesman, Sean the finance wizard, and Josh the manager were so fantastic! my husband is normally super negative at dealerships but while we were waiting on numbers we talked with the staff about anime, they truly made our buying experience so easy. Also a special shoutout to Thomas and Taylor! While my husband and i were stationed in GA they answered all my questions for 2 months over the phone before we were ready to purchase! read more

Cleo Bay Subaru - Our awesome team! everyone in this photo worked so hard to help us feel comfortable and secure with my new ride - Car Dealers Near Me - Killeen, Texas

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The Cleo Bay Subaru team is knowledgeable, professional and concerned. Everyone we encountered was very friendly and helpful., going out of their way to make sure we were comfortable and well served. My wife and I are well pleased with our new Subaru and the service. John Nugent/Cheryl Greenfield - Georgetown, Tx. read more

I believe that not all car salespeople have to be shady and unethical, but Joshua (from online sales) gave me a bait and switch today. I inquired about a car posted on their site, Joshua said it was available for me to come look at, and then told me it was 30-days out when I pushed for more info. Today vs 30-days is a big difference, and I don't take commuting to Killeen lightly. read more

Cleo Bay Subaru - get the story straight, please - Car Dealers Near Me - Killeen, Texas

I can't say enough about how wonderful and professional these guys are. They worked with me and my budget to get a new subaru. Scott, Sean, Hunter and Josh treated me with kindness and courtesy. This might be a small dealership but they go above and beyond to help you. They do not take your business and especially your money for granted. read more

Wildly unethical, shady business practices. The more I learn about the stunts they pull the more I am amazed that they are still operating. I bought a used Outback from them one year ago this week. Since I don't live in Killeen, I have all my service done at the Austin dealership. This week my windshield developed a large crack seemingly out of nowhere, and upon replacement the Austin dealership discovered that the windshield had been improperly installed by Cleo Bay without a gasket. (This in and of itself can compromise the strength of the glass.) Cleo Bay's windshield replacement job also damaged the vehicle, ripping the headliner in multiple places and leaving a mess of liquid sealant all over painted portions of the frame. There were also sticky pieces of foam strips coming loose on the interior where the glass meets the dash. When I asked for assistance with this completely undisclosed damage, they offered zero recourse and have claimed they are not liable. Zero effort has been made to right this wrong, and it's been like pulling teeth to get them to understand why I would be upset about the damage they caused and concealed. They also have lied about multiple things, like claiming that my Subaru Austin service representative "used to work for them." I have also requested to speak with the general manager multiple times and it has not happened. The salesperson who sold me the car failed to follow up with me when he said he would - I'm still waiting - and barely even grasped what the problem was even after I sent him photos of the damage. He hadn't even bothered to read the email I sent him before he called me, and then was wildly dismissive of my concerns. This is absolutely unacceptable and is a very bad look for Subaru America. My experiences with the Austin dealership have all been positive, but Cleo Bay is dishonest and unethical. read more

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The Cleo Bay Subaru team from sales to service is extremly knowledgable. I highly recommend purchasing a vehicle here or getting it serviced here! read more

Once again, I returned for a new style and color after 2.5 years. I live in Austin, but I keep coming here. Nowhere else compares. Pros: 1. best prices 2. best selection/variety in styles and color 3. The lot is sparse where you can actually see the difference when comparing cars. In Austin and Georgetown, cars are so tightly packed, I can't see the true colors or differences. Austin Subaru also has trees in one of their overflow lots so the shade makes it hard to see plus that means sap and bird poop on new cars if that matters to you. 4. Staff are accommodating, knowledgeable, accountable, enjoy each other and customers. Every single staff person smiles and greets customers in passing 5. Parts are usually in stock 6. Service department is fast. Ex: They told me to be prepared to wait for hours, but it was actually less than an hour 7. Snacks and electrical outlets for charging available. Food nearby 8. I've bought a lot of cars. This place makes it easy and painless. 9. The wait area is comfortable Cons: none that I can think of Paul was our sales rep this time. I always enjoy seeing mike (in finance). Thomas is a sales person that is always full of joy, laughter, warmth, and loves his job. I'm sure you can't go wrong with any of their sales reps. I love this place and will continue to return. read more

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This dealership is amazing they work with you they talk to you they're consistent and they always solved any issues that came up. These guys are amazing they're clean. They're respectable and quite friendly. You definitely want to come here. read more

Cleo Bay Subaru - 2nd office lobby - Car Dealers Near Me - Killeen, Texas

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wish I could give this place 5 starts based on initial impressions. But sadly, this was just not the case. The staff upon entering was very friendly, and helpful. The process was easy (however I did pay cash for my vehicle and it doesn't get much easier than that). I test drove my vehicle and had no issues whatsoever. I bought the car cash and turned down the warranty. I trusted in the fact it was a certified used vehicle and a dealership with a good reputation would stand behind their vehicles. The first few days I had tons of issues, some were actually dangerous. I brought it in and they said codes were good and I was sent on my way and asked to take video evidence about what was going on-which I did. Long story short (too late!) I had to drop my vehicle with them for an entire week, find different transportation, and they finally found one of the issues. Then they said they graciously put $10 in my gas tank-wow gee thanks guys. I have my vehicle back and don't get me wrong, I like the vehicle, but still having issues (for instance, says hood is open when not), just annoying little things. They offered to look at it but honestly I don't feel like dropping off my car for another week. It's just disappointing to me to buy a car from a reputable dealer and have to fight for people to make things right. :( this is America people! Let's be proud again of things we produce and sell! read more

I have been to this location several times over the years. Have been faithful and loyal. From the beginning I brought to their attention that something was wrong with the car. It did not drive correctly and felt off. It was determined after having to go to them several times and being told several times nothing was wrong, that the control arm bushings needed replacement. Okay got that done right? Well I have had those changed long story short even after that still telling them something is wrong. And them changing the same issue TWICE within a two year period; Only to take to Subaru in Austin for them to tell me they are INCORRECTLY installed backwards and that one of my control arms is damaged. Then the manager of Killeen tells Austin they did nothing wrong and pretty much putting blame on me. There was over $2000 worth of warranty issues Austin fixed for me that should have been caught by Killeen with how many times I've been up there. I think it's because my extended warranty was up this year and Killeen was going to wait and fit me the bill after it expired. Very disappointing and never going back there again. Cody is the only person who actually tried to help me but he's not the tech. read more

We came to see a Crosstrek in a specific color. We ended up meeting with Michael, who was fantastic through and through. He allowed us to test drive a few models to make sure my wife could pick the car that worked best for her. We were never rushed and they answered all of our question. The dealership went above and beyond to give us an amazing buying experience. We would def buy from Cleo Bay Subaru again. read more

DO NOT TRUST CLEO BAY SUBARU BECAUSE, IN MY OPINION, THEY ARE SCOUNDRELS. In 2018, I saw a Cleo Bay Subaru ad for a used 2014 Honda Odyssey so I called and spoke to the the used car manager, Roger Smith, telling Roger that I was on my way to test drive their Odyssey. The car had a bad timing belt. When a timing belt on an Odyssey first starts to go out, you only hear the engine knock when the engine is cold. When I test drove the Odyssey, there was no knock; however, the first morning the day after I brought the car home from Cleo Bay Subaru, when I started the car cold, there was a definite knock. I took the car to Howdy Honda who diagnosed the knock as a bad timing belt. So there was no knock when I test drove the car after the car had been warmed up, but there was a knock after I brought the car home and started it cold. Consequently, it appears that Cleo Bay Subaru started the Odyssey before I arrived, heard the knock, and intentionally let the car warm up so that I would not hear the knock when I test drove it. What's more, the finance director, Shawn Matsi, sold me an extended warranty plan, telling me that if I took my Odyssey to a state licensed repair facility for a covered repair, the only out of pocket costs I would incur is a deductible of $100.00. Shawn told me that he had purchased the exact warranty and it had saved him money. However, when I took my Odyssey to Howdy Honda for covered repairs, Howdy Honda charged me the $100 deductible plus charges not covered by the extended warranty plan. For example, Howdy Honda diagnosed, removed and replaced my alternator charging me $537 for labor, but the extended warranty only covered $266.20 for labor, leaving a balance $270.80 that I had to pay out of my pocket. During that same visit, Howdy Honda charged me $268.50 labor to diagnose, remove and replace the right middle sliding door actuator, but the extended warranty would only cover $118.40 labor, leaving a balance of $150.10 that I had to pay out of my pocket. I spoke to Shawn Matsi about this several times. Shawn told me that he had a call into his extended warranty rep and he would get back to me once he heard from his rep. Shawn never called me telling me what he learned from his rep. Finally, after about a week, Shawn stopped taking my calls. read more

I want to thank Shawn Matsi who is the finance manager. He has helped me immensely. He has been helping me through the process with my issues. Once I told him about any issues I had he went out of his way to assist me although that was not his department. If I ever want to purchase another vehicle I will definitely buy from him. Thank you Shawn. read more

sold me a vehicle with intentionally hidden/covered up hail damage. they continue to deny these damages they misrepresented to me. IF the dealer knew of the damage and failed to disclose it, that may have been fraud (the intentional misrepresentation of a material, or important, fact, done to induce, or cause, you to buy the vehicle). If so, then this could provide a basis to recover, by a lawsuit if necessary, compensation, such as the different in value between what you did pay and what you should have paid, had the damage been known. However, it is only fraud if they knew of the damage--it is not a misrepresentation to not disclose what you are unaware of. Therefore, you would have to show in court, if you sued, that they did in fact know, or logically must have known under the circumstancs, of the damage. If they did not know, they would not have been liable. read more

Wow, same song, twenty-first verse; was driving from Austin expecting to purchase a used 2015 XV Crosstec from these folks, paying what they were asking and they knew I was going to pay cash, when I got the following text: Good morning last night My manager was set on not accepting cash or outside financing on the vehicle He then called me to confirm that no financing, no deal. Oops, sorry, I thought you were an auto dealership, not a payday lender; my bad! (Apologies to the payday lenders..) read more

What ever happened to negotiating? Apparently these guys (sales manager) doesn't want any of that. They'll smack you with sticker price and when you come back with your own offer, they'll pretend to redo the offer and if you retry to negotiate.. the manager will just discreetly kicks you out saying "Ok, Have a good day." Yes its true we got thrown out of the dealership by the Sales manager who wants to hold gross and not want to sell a car. My family and I drove almost an hour to try and buy a new Subaru. First contact was great but the desk manager won't or doesn't want to earn our business. I highly advice to go elsewhere. read more

This place is a complete joke. Don't go here. Go to Austin for your Subaru needs. Incompetent, unprofessional, disappointing.

Just had a great experience with service center. I'll definitely use Cleo Bay going forward for my Forester servicing.

I was sold on purchasing a new Suburu, but after reading the reviews with no responses from dealership, I will look elsewhere. I'm surprised more ambulance chasing lawyers don't bring lawsuits against the dealership. Do your homework and review comments on the dealerships! Don't support someone who is a proven ripoff dealer. read more

Dishonest scumbags!!!! We test drove a couple different new cars over a 2 day period. We narrowed it down to two. So, we went to lunch to think it over. We came right back with our decision but were informed that the wrong price had been put on the car. The salesman (who was perfect btw) talked to the sales manager to tell him that we wanted the price that was on the car and that we based our whole decision on. The sales manager (Pig Vomit) introduced himself and asked if we wanted that car. I said "yes, but at which price?". He showed us the window sticker with a freshly printed add-on page that now showed a price of over $6000 more. He didn't apologize or admit to the screw up. He flat out lied, and insulted us. I will never do business with Cleo Bay. STAY AWAY!!!! read more

Customer Service is great! I bought my car and accessories from here. Michael was my salesman; love him! Today I brought my car in for my first free oil change. Service was quick. Two things I noticed: (note: my windshield have alot of cracks from the recent hailstorm) on my multi-point inspection report card form, there was contradictory information, the green box was checked for my windshield being good but then, on the drawing of the car, marks were made on the windshield area to indicate damage. Shouldn't the information be the same in both areas? To be consistent? Second thing: there is a sign on the door stating "mask is required" but no one in the service department was wearing one. Paradox much? read more

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This is a review for my experience in the service department. I have to say that Dathan, the guy you first talk to when you schedule a service, has been excellent. I've had the pleasure of working with him several times in the past month. Although I wish I didn't need to be in the service department as often (factory issues, not dealership issues), I was splendidly surprised at the level of customer support. First, Dathan was always professional and had the impression that he genuinely cared about myself and my car. I had zero issues scheduling appointments and getting a loaner car. Second, having your car washed every time you got a service done (even manufacturer warranty items) was very nice. Third, having the option of a free loaner car was amazing. Lastly, when the service was less then a day and I didn't need a loaner car, having the complimentary shuttle was great! My frustrations with the car were eased over knowing that Dathan and Cleo Bay would remedy these problems without a fuss, and I would get all the support that I would need. Overall my experience has been fantastic. It is on another level compared to the dealership service experience I've had where I'm from. read more

Disorganized with questionable business practices. I agreed to purchase a vehicle that was advertised online. I provided a debit card for a deposit and all additional items requested. I was told I would get an overnight with the paperwork to sign, and we would schedule delivery. Several hours later I received a text saying the vehicle had been sold. My assumption is someone financed it, so they would make more money in that deal than my cash deal. Regardless, it was poorly handled, the sales manager was completely unhelpful and the general manager never responded to me. Frustrating experience and poorly run operation. Old school car sales. read more

Cleo Bay stole our car!!! We purchased a car from them in July 2016, my husband went back in November & traded it in for a truck so that we could tow a trailer. The salesman told my husband that the truck could be used to tow. Once we got it home & checked to see what the weight limit was that we could pull we found out it had no tow packages & couldn't tow anything!!! Three days later we returned the truck to Cleo bay & they said we owed them $1100 for the work they did on the car we traded in. The car that they sold us 4 months earlier, that had nothing wrong with it!!! We had just given them $500 three days earlier. We told them we didn't have $1100 & they said then you can't leave with either vehicle. We had to get a ride home. We called the loan company & told them what had happened & they said they would pick it up from Cleo bay since we had decided to do a voluntary reposition. But when the loan company went to pick it up Cleo bay said they didn't have it & had no idea where it was. We had to go to the Killeen police department & the DMV. The DMV gave us proof that the car is still in our name so now we have to file a stolen vehicle report. I will update this as soon as that is complete. In the meantime be aware DO NOT BUY A VEHICLE FROM CLEO BAY!!! Very dishonest, sneaky lying bunch there. Update........ Cleo Bay Subaru is now under investigation!!!! We have had to pay to file a small claims against them in civil court, pay to get proof from the DMV that the car is in our name, report them to the better business bureau, make several calls & trips to Cleo Bay to talk to the manager Ernesto, and three trips to the police department. My husband has called every towing company in the area, driven around lots looking for our car....... Spent hours on the phone with the finance company.... We have been put through so much hell by Cleo Bay Subaru!!!!! Now the investigator called to speak with Ernesto the other day & Ernesto lied to her & said that my husband broke the car window got the keys that were supposedly in the car & stole the car off the lot......WTH PLEASE for your own good DO NOT BUY A CAR HERE. My husband is a handicapped decorated war veteran... If they will steal from someone who put his life on the line for our country...... They will steal from anyone!!!! UPDATE!!!!! Two men were pulled over in our Lexus in front of the Dairy Queen in Killeen recently. They were arrested because they both had warrents. The driver is the son of an EX-salesman at Cleo Bay Subaru!!! WOW..... Everytime I think that company can't sink any lower.....WHAM.... They surprise me again! read more

Don't do to this shit place, they sweet talked my wife and I and Promised us full tank of gas floor mats and a few other things the car didn't even come with valve stem covers for the tires, then saying they are proud supporters of the military and veterans ... hahaha Funny, cus as a marine combat veteran they lied blatantly to my face and now say they didn't promise any of that, typical thirsty sleezy car dealership I'm not even mad anymore about it, just the principal that they said one thing then they get my money and basically tell me to kick rocks. If your a veteran don't go, the fact that they can't even keep their own word and lie the very next day is disgusting, take your business somewhere els where they have real men and women that can keep their word. And as a man if someone can't take your word you have nothing!!!! read more

I wasn't going to comment, but had a similar situation happen today. On 07/30/16, I brought in my Subaru, that was purchased out of state, for warranty work. I was also having a valve stem that was leaking on one of tires. While the stealership didn't charge me for warranty work, they did charge me $55.06($43.18 labor) to change the valve stem. AND tried over and over again to upsell me on tires and other services, even though I told the service advisor(Jason W.) 2-3 times I'm in a hurry to get to a baseball game in Round Rock. Well, today I have a similar issue with a different valve stem, take it into Discount Tire, where I haven't done business in years due to living out of state. They replace my leaking valve stem for FREE and gave me a quote on new tires, but DID NOT try to upsell me OR pressure to buy today!!!....... Looks like I'll be returning to Discount Tire for my new tire purchase!!!! My warranty has about 2,000 more miles. After that I WILL NEVER step foot in your stealership again, and recommend to all military friends to stay away!!!! The service advisor(Jason W.) knew I had been military as that was brought up in convo and the fact my car had out of state plates. Good thing the dealership I bought the car from didn't treat customers the way yours "preys" on customers..... Looks like I'll be returning to Discount Tire for my new tire purchase!!!! read more

Be careful about reading online reviews. Remember, if a business has 1,000 happy customers and one unhappy customer, that one unhappy customer will go online and blow smoke, and 99% of the time that person is wrong and just won't admit it. Myself, I've been buying cars for 50 years and know how this game is played. Our recent Outback Limited purchase at Cleo Bay was one of the smoothest I've ever done. Everybody was polite and professional; no pressure, no stress, and the best price out of half a dozen central Texas Subaru dealers we checked with. 5 stars, no problem. read more

Do not go here!! Run!!!! Just run!!!We had a good experience purchasing the car here, which turned out to be a piece of junk car. And the Service Department is HORRIBLE!!!! They replaced the main guy with "Slick Willy" who will try to sell you everything but the kitchen sink. He will ignore why you even came in because he is too busy trying to get you to spend more money. Do yourself a favor and go anywhere else! These guys are sleazy!!! Alternatives- Jones Auto Repair in Belton is honest if u need repairs. Your warranty is basically worthless here, unless u just need a basic oil change. Also, Subaru is producing bad cars now anyway. Gone are the days of the "great Subaru". Go buy a Nissan or Honda instead ..just sayin'. read more

Ok honest review. Cleo bay is a nice spot near my house. So i checked them out. The problems i seen is that the cars they have are not clean up. What i mean is if you just trade in your car to them. Its like they just park it on the line and start trying to sell it. We looked at a car that still had coffee stains in the seat. Dirty on the inside and a old coke can in it. Really! clean it up detail the car if you are trying to sell it. But that's just the used cars. The new ones were perfectly detail so no complaints a out them. Other than that they did find a Lender that was cheaper than my bank. They do have Internet deals with Usaa and auto trader. I had to kelp talking to them but they finally honored the internet price on the car. i did notice a few chips in the paint job and a very small rust spot. I was able to get them to guarantee to fix them. So over all i found the car that me and my wife wanted. They dealer was very helpful So over all I would give a 3 1/2 to 4. I will update on service when I go back. Update to our car. It kept breaking down. Multiple trips to get it fixed. Not happy. Just traded my car in just so I wouldn't have so many issues. read more

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Love Cleo Bay! This was our second time buying a used car here and our second great experience. They have a new building on the lot for new car sales and service. The older building is for used car sales. The waiting area is supper comfy and they have drinks and snacks available. The staff is friendly and helpful and full of laughs. Our salesman Tom Lapointe was very friendly and patient. He worked magic to get us the best deal possible with the help of Ms. Carol we walked away happy with a great new car. We live in Round Rock and make the drive up here for our cars because of the staff. We will be doing more business here in the future. I recommend checking Cleo Bay out for your next vehicle! Thanks to all the amazing staff for your help! read more

They lied and told me the car I was purchasing was flawless and was almost new. I received the car and come to find out all the seats are stretched out and cracking the window motor is broken the tint is destroyed and the list goes on and on this is a 1 year old certified car with 6000 miles im so mad That I have to spend 2k in Repair's ..... I would t buy through them again if they paid me read more

I'm with David S. and don't understand the low ratings because my experience was all good. Buying a car and getting service is stressful. Could that have played a part in these reviews?... I would highly recommend this dealer only if you want a good deal, the personal touch, fast response to questions (some of mine were annoying too lol), an excellent reputation going back over 20 years before "reviews" were even possible, and then some. Sean Campbell, par excellence, put up with me and was FUN to work with! How often can you say that when shopping for a new vehicle?? He's the best. I want to send him a shout-out and thanks! There's only ONE Sean Campbell and I am fortunate to have found him! :~) Four paws up. Oh and almost forgot to mention that unlike some sales ppl., Sean was ready, able and willing to give me an OTD price. Bam :~) read more

I love Subaru, but most of the time, the dealership experience is not great. This one, however, made an effort to ensure that I was taken care of. The process was quite long, but it was not miserable like many of the other dealership experiences I have had. Looking forward to buying my next car through them as well. read more

My experience with Cleo Bay Subaru was fabulous: extremely professional, respectful and fair. This was my first car purchase on my own and I couldn't be more satisfied with the outcome. Paul Britton was very informative regarding the Outback I was interested in purchasing and took the time to answer any question I had. He walked me through each and every function of the car and listened to my expectations for my new vehicle. The finance manager, Mike Lusby, was also very informative and professional as we worked through the purchase paperwork. I could not be more pleased with the results. When I took my car for tint, etc., the Service Department and the experience with adding a few things to my car was extremely pleasant and they were very respectful of my time. The results were outstanding and my car is everything I had hoped for. I drove from Georgetown to make my purchase. This is not the first time I've made the drive to Cleo Bay Subaru to purchase a Sube. The experiences were stellar and I highly recommend this dealership and their staff. read more

We were recently in the market for a new car. One of the considerations was a Subaru Forrester. It is a great car. Our salesman, Bailey Lane, was professional, friendly and very patient. We returned about 3 times. Each time he was happy to help us and answer any questions. We ultimately purchased another car. But it was for no other reason than it was a better match for our family. I loved Cleo Bay and so appreciate Bailey. I can't recommend them highly enough if you are ever in the market for a Subaru. read more

This is a two part review first on the service section and then on the sales section. Cleo Bay Subaru Service Section is poorly run and over charges for service on vehicle repairs. I took in my wife's 2016 Subaru Outback at 5:30pm the night before for a 7am appointment the following morning. It had a noise coming from the front right wheel and we left the vehicle overnight so it would be there ready to go in the morning. The following day at 3:30 pm I still hadn't heard anything from the Subaru Service Center so I called and was told the vehicle was the next to be seen, 8 and half hours after my appointment time. The service center closed at 6pm and I still had no word on what was the diagnosis of the vehicle problem. Now on the second day I contacted the service center, yes still no call from them, I was told the senior service tech was going to look at the car to find the problem. Two hours later I received a call that the issue was a right front wheel bearing needed to be replaced, after having my car for two days I let them go ahead and fix the problem. Total cost for a front wheel bearing $588.00. I called several other shops in the area and the most expensive estimate I got for repair of the same condition was $399.00, most were in the $350.00 area. Cleo Bay Subaru is a rip off, don't walk away, run, go anywhere else for your vehicle service. I know they claim genuine Subaru parts, but after market parts are as well made, they charged as much for one wheel bearing as others charged for a set of two. Also from when they got the ok to start the repair to when they called to say it was done was 1 hour and 18 minutes, they charged me two hours of labor. Now for Cleo Subaru new Car Sales. My wife was thinking of going to the new Subaru Ascent so we asked for the Costco price on the 2020 Ascent with a trade in of her 2016 Outback. We were given a price of $44,000 for the Ascent which is the price for anyone, no Costco discount, which they said they could do. Also they offered us $14,000 trade in on the Outback. Now this Outback is a fully loaded Limited edition which blue books for $19,800. So apparently Cleo Bay Subaru not only will rip you off on the new Car price, but the trade in price too. Stay away from this dealership, it's a rip off from sales to service! read more

Scottie Forrest was an awesome salesman. He was down to earth, seemed to listen to me, took time to find the car I wanted. However, NOT enough Foresters on the lot...seemed they are always waiting for a delivery to be made and by the time a delivery us made...ALL those Foresters have been sold! Furthermore, Sales Manager Chris made me feel small and made it feel like bank on my 2011 Forester was trying to repo the car and refused to try my financing using my previous Forester as a trade. Then he tried to "sell" me a used Ford. I am so anti-Ford its not funny! Finally, the Finance Manager Carol, made tried to make me feel guilty or like a criminal and so unwelcome because I needed my new vehicle registered in a different state. She said I "must register in State of Texas or leave the state with the vehicle IMMEDIATELY"!! This sales staff is so undermined by their management that it effects the potential customers. Come here as a last resort...IF they'll work with your situation!!! read more

I don't know how this dealership received 1 star reviews. I have purchased 2 cars from them so far. The 1st car was a new impreza. We had average credit but they got us an extremely low April on our loan. Also this car comes with free services and oil changes till it reaches about 30k miles. The 2nd car was an sti. They still gave us a really good apr but not great. I totally love my sti. I don't really have a whole lot of complaints about cleo bay subaru read more