Just had the most positive experience with Honda of Murfreesboro's Thomas Smith at Honda of…read moreMurfreesboro. In this day and age of poor customer service and sometimes outright rudenes, Thomas was such a breath of fresh air. Kudos to HOM for hiring such an outstanding young man. Negotiations for a car are often traumatic but Thomas turned an unpleasant task into a positive experience. If you're car shopping, do yourself a favor and give him a call, you won't regret it.

My husband and I had a very good recent experience at our local Honda of Murfreesboro location…read more The process of getting our Ridgeline was seamless. In particular, our sales associate, Drew Bryant, was very professional, knowledgeable, humorous and friendly. The comment he shared about his father's advice about turning signals was the funniest thing and will always be remembered and passed on to our grandchildren when they learn to drive. The whole experience from the credit application, to test driving to signing final paperwork was flawless.

Great staff! Sales and service both great with follow thru. Highly recommend if you're in the…read moremarket for a car or truck. Also great selection!

Listed a Jeep on Facebook Marketplace. They said that it looked good and wanted to come see it. We…read moreagreed on a price, and if it all checked out as I described, they would overnight a check to me and my credit union for the remainder and for title. Didn't think much of it and they were having the check overnighted. All paperwork was complete while they were there. They took my Jeep. The check coming to me and my credit union did not make it overnight. They finally arrived today. 7 DAYS LATER. I was contemplating having the Jeep reported stolen so it would be returned to me without question. Maybe it was my fault for being trustworthy, IDK. These people are scum of the earth and not to be trusted in their word.

We were expecting to find a pushy salesperson instead was welcomed by a welcoming young man Colin…read more Torrens We showed him the ad of the used car we were interested in talked about it then he let us know about an even better deal on a brand new one! We were able to get a great price with no haggling. Colin followed up with us a couple days later to make sure everything was going well which it was. He is very knowledgeable about the car and explained everything about the crazy new technology in the vehicle. We totally recommend Colin and will use him again if we ever buy a car again

I had a 10:30 AM appointment for an oil change on my Corvette. When I made the appointment, the…read morewebsite indicated it would take about an hour. I arrived at 10:25 AM and sat in my car for 5 minutes before anyone asked me if I had been helped. Strike 1! My car sat in the service intake bay until 10:43 AM. So much for a 10:30 AM appointment...Strike 2! The service representative who helped me was semi-friendly, but the other representative in the cubicle was dismissive. The waiting area was nice - stocked with coffee, drinks and donuts. There was a good selection of seating choices, including an office suite and a charging station. Kudos 1! Several employees walked by but none of them greeted me despite making eye contact. I can see why some reviewers said the people here weren't friendly. Strike 3! It's 11:12 and my car still hasn't been brought into the service bay. This is not looking good for this dealership. Strike 4! I spoke to my service representative and said the hour they quoted me was almost up. She gave me the spiel about how the times are not guaranteed. I told her if that was the case, they should tell customers that when they make the appointment. Then she said she had no control over what people are told and I pointed out that she has access to those who do. It seems they don't understand that refusing to take accountability doesn't help. So far this has not been a good experience. Strike 5! Finally got finished a little after noon. Well, an hour and a half is not what I would expect for an oil change, especially if you go to the trouble of making an appointment! I have to say the only positive thing about this experience was the waiting area.

Busy place but we were treated well. We had to hunt for a salesman which in hindsight was kinda…read morenice. When we walked inside practically every desk was taken with salesmen and buyers. The owner actually greeted us. Great deals here. We will return.

$252.15 to replace a tag light (tag lights that work; not out)…read more I went to Toyota of Murfreesboro for a 15,000 mile service. I was told it would take 45 minutes. It actually took 2 hours. Then I was told my tag lights on my 2025 Toyota were out. The cost to replace the bulbs was quoted $252.15. I checked the bulbs; they were not out.

I actually went to Nelson Mazda to look at a used non-Mazda vehicle. I noticed the CX90 and was…read morevery impressed. My salesperson Mack Moncada was exceptional. He took all of the time I needed to look at vehicles and was understanding when I wanted to think about it over the weekend. I went back and bought the CX 90 and I love my car. The entire process with the best car buying experience I have ever had.

I wanted to update my thoughts on this experience because it's a masterclass in how a dealership…read morecan turn a misunderstanding into a long-term relationship. Initially, I was frustrated because it felt like the GM was aware of a major windshield crack and hadn't disclosed it. However, after speaking further, it became clear it was just a genuine internal communication error. The GM thought he had been told there was a scratch on the dash and didn't realize the extent of the actual issue. Where the scratch was located made the mixup understandable. Once the confusion was cleared up, Randy and the team at Nelson Mazda Murfreesboro really stepped up. They apologized for the oversight, gave me a visa gift card for my trouble with no strings attached, and went to work to make the deal right in hopes we could work together after the rocky start. They managed to beat a competing finance offer I had, securing me a better interest rate and a shorter term. They also replaced the windshield with a brand-new, warrantied one and included GAP and a two-year warranty. Throughout the entire process, Isaac was phenomenal. Zero pressure, high integrity, and a great advocate for me as a buyer. While the start was a bit bumpy, the way management handled the resolution proved they actually care about their customers and their reputation. I'm walking away with the exact car I wanted and a deal that actually makes sense. Highly recommend asking for Isaac and doing business with Nelson Mazda!

great salesman. Trace was awesome and very helpful and staight to the point. Was there past closing…read morestill was very helpful with everything.

The House of Smoke and Mirrors ! We tried to buy an RTR…read moreMustang on 02/05/26. Nice car but for some reason, still on the lot after six months of not selling. We liked it and tried to buy it but the drivers side running board was broken and the paint protection film and window tinting had not applied. A $995.00 dealer add-on that Had to be applied to the cost of the car. After much apologizing by the salesman and others, we were told we had to purchase the car as is before the repairs and dealer add-ons would be remedied. We refused but said when all the fixes were complete in a week, we would then make the hundred mile journey again, to buy the car. They refused and we walked out.

My son purchased a car here. Husband and wife are great to work with. No typical used car pressure…read moreto buy. Friendly and very accommodating. Where else would you be offered sweet tea with fresh just picked mint.

As a member of USAA, I turned to their Auto Circle program to look for a new car recently. They…read morelist cars only from dealers they certify, and those dealers must meet USAA's standards of quality or be dropped from the program. I found a number of cars to look at went to dealers to look after work every night for a week, with no luck at any Nashville dealer I tried. I had found 6 vehicles at International Cars in Murfreesboro that I wanted to see, so they were my first stop when I had a full day off on Saturday. Hala didn't flinch when I showed her a list of 6 cars I wanted to see, but simply got the keys for all of them for me and gave me a magnetic license plate so I could move it from car to car when I was ready to test drive. She gave me plenty of time to look each car over, make notes, and test drive them but was always available when I needed something. I am better able to look and make a decision without someone hovering or giving me a sales pitch, so I very much appreciated the space and patience. I was there for hours, and ended up test driving 8 cars - some of them twice after my boyfriend met me there to take a look at my favorites. Hala, her husband, and the rest of the team were helpful without hovering, and were able to answer any question we had about the cars. I finally settled on one I wanted to buy that day, but pointed out 3 things that needed to be fixed, which they took care of before Hala and I could even finish the paperwork on the loan and sale. I had already been pre-approved for a car loan with USAA, and Hala dialed their number from my office phone and waited while I finished the loan process, providing any information I needed for that loan. She also waited while I worked with USAA to transfer my insurance to the new vehicle, and made sure I had everything I needed to drive home in that new car the same day I bought it. The entire team at International Cars was helpful but not pushy and I felt very welcome. Their cars are nice and every one I tested drove well. I would definitely visit this dealer again the next time I need to buy a vehicle.

I had an appointment to see and test drive a car this evening at Riverside Motors. I arrived a few…read moreminutes late, but the salesman was talking with another customer, so I waited quietly in the outer office. About 40 minutes passed before he acknowledged me, and told me the car I'd driven 30 miles to see was on a completely different lot with a whole different name and address, and that they were closed. Nice communication, guys. I had cash in hand, and I was ready to buy, but I cannot imagine they will offer a deal good enough for me to make a second trip to Murfreesboro.

I have not even gotten to the point of even buying from them. Reached out on a vehcile that the…read moreowners did not want to drop price. Fair. Then the owner proceeded to continue to reach out and bother my wife over text message asking when we wanted to see the vehicle. It was already decided we were not and they knew this. The following day they proceeded to text my wife again and were extremely rude when we asked why they were bothering us again after we had already told them over the phone we werent intersted. Needless to say 0/100 I wouldn't buy a vehicle here with 100k cash. Unprofessional, rude, disrespectful, and clearly have no knowledge of vehicles. STAY AWAY!!!!

Dee Dee is one of the best customer service representatives that I have dealt with in a long time…read more She treated me like a person not like someone that is only there because of the money. Granted I had the money to start to finance, but she made me feel like I was special. Thanks Dee Dee!!!

I got a 08 Ford expedition from them not even 60 days later jumps time they never got tags for it…read morewant me to put down on another car on top of paying for this one they get these cars from the auction don't look or inspect them and want to charge you for everything stay clear of this place will be contacting bbb and a lawyer

I have purchased many high-end vehicles over the last 30 years from many various dealerships in…read moremany of the states. Auto Collection of Murfreesboro has ranked no. 1 on my list based on product, knowledge, communication, and personal service. Both Ray and Bobby were outstanding on all phases of my trade and purchase. Fast and dependable. Will without a doubt shop at Auto Collection of Murfreesboro for my future automotive needs. THANK YOU !!!!!!!!!!!!!!!

I was looking for a place to replace my transmission in my GMC Acadia talked with Service Manager…read moreWilliam. Very nice good price and good warranty. My vehicle is running great. I do recommend checking with them if you're looking for a mechanic great service.