Every once in a while, you come across people who restore your faith that integrity, honesty, and genuine kindness still exist. In a world where simple human decency sometimes feels harder and harder to find, these people reminded our family that it still exists. Over the past several months, our family found ourselves navigating an unusually difficult situation involving multiple companies, countless phone calls, texts, emails, and what often felt like an endless maze of bureaucracy. Through it all, this group of people consistently stood out. From the very beginning, it became clear that this dealership fosters a culture of honesty, transparency, accountability, and genuine care for people. It's one thing to write values on a wall or tuck them away in some dusty employee handbook. It's another thing entirely to live and operate by them. This group does the latter. Anyone can be pleasant when things are easy. You learn who people really are when nothing about a situation is easy anymore. That's when character shows up--or it doesn't. If someone on this team said they were going to do something, they did it. If they made a promise, they kept their word. If they didn't know an answer, they simply said so instead of making excuses. They communicated openly and candidly, even when the answers weren't easy, because they understand that honesty and candor build tremendous trust--and it did. Character has a funny way of revealing itself over time. You can't fake it for months on end. Eventually, who people really are always rises to the surface. Ours was a long journey, and what impressed us most wasn't anything one person said--it was what this team consistently did. They continued treating our family with the same care, candor, and respect regardless of whether there was anything in it for them. They never made us feel like a burden or acted inconvenienced. They just kept showing up. Again and again. Phone call after phone call. Question after question. Month after month. Not because they had to, but because it's simply who they are. Somewhere along the way, this stopped feeling like interactions with some huge business and started feeling like conversations among friends who genuinely cared. By the end of this journey, they felt less like employees at some dealership and more like extended family. You can't manufacture that. You can't train it and you certainly can't fake it--not for this long you can't. It's simply a reflection of the culture they've built and the character of the people who make up this organization. Businesses in fancy buildings don't build reputations, and corporate logos don't keep promises--people do. At Honda of Murfreesboro, that truth is on full display. At the end of the day, business is business. But character is personal. Long after we've forgotten every phone call, text, email, and every twist and turn along the way, we won't ever forget the way these people treated us. To Heath Elliott, Jeremy, Skyler, Jim, Tanya, Jason, Andrew, Josh, Gage, Kim, Jonathan, Cody and everyone else who played a part in helping our family through this journey: thank you. Your professionalism, transparency, compassion, and unwavering commitment to doing the right thing left a lasting impression on our family that we won't ever forget. If you're looking for more than just a dealership--if you're looking for people whose word actually means something--you'll find them at Honda of Murfreesboro. They've earned our trust and our utmost respect simply by being people of integrity who keep their word. read more

We loved working with Brianna! She was incredibly helpful and made everything easy. Ask for her if you're in the market.

They found me a car that was perfect when no other dealer could. Brianna Cobb, Bri, did a great job and kept in touch along with the sales managers during the whole order process. Hi can highly recommend Brianna and Honda of Murfreesboro for anyone looking for a new or used car. read more

Brianna was wonderful. She took the time to send me stats on the car I was looking at. She was knowledgeable but NOT pushy. She didnt rush me or pressure me. Even though I didnt end up buying the car, she was very kind.i would definantly go to her for help again! read more

This dealership reeks of sleaze. Worthless dealership ads ones to sticker. No thanks. Also shouldn't have to sign a document to purchase the car if "something Happens" on a test drive. RUN.... read more

Wonderful experience!! Bri was amazing, so helpful and personable. We love our Passport!!

Just had the most positive experience with Honda of Murfreesboro's Thomas Smith at Honda of Murfreesboro. In this day and age of poor customer service and sometimes outright rudenes, Thomas was such a breath of fresh air. Kudos to HOM for hiring such an outstanding young man. Negotiations for a car are often traumatic but Thomas turned an unpleasant task into a positive experience. If you're car shopping, do yourself a favor and give him a call, you won't regret it. read more

Very unhappy. Calle service asked for a price for my radar millimeter alignment because it got bumped in a car wash. They quoted me $488 for two hours to adjust the alignment and I can adjust the alignment myself in 30 minutes and I'm not even a Honda tech. I thought she was giving me a price for the static aiming and the radar aiming so I confirmed with Chris a service advisor who said the same thing. If they're charging more than double for the time they would put in for this obviously, what else are they doing with the other repairs? I would avoid this shop at all cost. I'll buy the target on Amazon and do it myself for a fraction of the price. read more

My husband and I had a very good recent experience at our local Honda of Murfreesboro location. The process of getting our Ridgeline was seamless. In particular, our sales associate, Drew Bryant, was very professional, knowledgeable, humorous and friendly. The comment he shared about his father's advice about turning signals was the funniest thing and will always be remembered and passed on to our grandchildren when they learn to drive. The whole experience from the credit application, to test driving to signing final paperwork was flawless. read more

Stan is amazing! Made the car buying process so easy. So glad to be driving a new car.

The service gentleman was nice and professional. He was honest: not lying because I'm a woman. He would be totally honest, respectful understanding. read more

Tairrans has helped us more times than one review could cover. He fought for us with our warranty company and just went above and beyond for us. Thank you so much for the extra hussle!! read more

After reading all the NEGATIVE reviews I think I'm going to Franklin Honda to see what their service is like.

we been waiting here for 3hr, just for a oil chang, that's not Yet, never coming over here again ever in my life......shittt,don't come over here in this dealership never,don't buy shit from over here. read more

Honda Of Murfreesboro - Car Dealers Near Me - Murfreesboro, Tennessee

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I percent recommend Patten Thompson at Honda of Murfreesboro! He is super helpful, not pushy at all, very informative and got me the hook up on some new wheels People in financing are great and service! Love going there! read more

Honda Of Murfreesboro - Car Dealers Near Me - Murfreesboro, Tennessee

The sales people are super friendly, the service department is awesome and this dealer is great to buy new and used cars from but since I bought my 2023 Honda Ridgeline brand new it has had multiple issues. Leaking windshield had to be replaced, a taillight had to be replaced from water leakage, I also had a lot of issues with my touchscreen radio constantly resetting itself and the touchscreen freezing. I have a water leakage in the back rear door that I was told by the service department that they couldn't find anything wrong. Most of this issue is the Manufacturers fault for not making sure this vehicle of mine went through a proper inspection and Honda sends a car with a problem to a dealer to let the service department worry about it. Its ridiculous. This is my first Honda I bought because people told me Honda's are better than Toyota's. I have been back and forth with issues on my new Ridgeline I bought back in early 2024. I ran out patience for nearly 2 years so hopefully this message will get through. Like I said everyone at this dealership is friendly and will help you but double check your vehicle before buying, especially new Ridgeline's. read more

We bought a car at Honda of Murfreesboro several weeks ago. we are so impressed with our salesperson Dylan Hall! he has followed up multiple times during the 4 weeks since our purchase. he is quick to respond and gets us whether we need long after the deal is done. so we highly recommend seeing Dylan for your next purchase. and Honda of Murfreesboro was a pleasure to deal with. their finance manager was great as well, organized friendly and efficient read more

Great dealership, great automobile, customer oriented, relax while your vehicle is serviced.

BUYER BEWARE!!! If there was a zero rating, they would get it. I bought a brand new 2016 HRV. It only had 8 miles on it when I bought it. Eight years later, the transmission completely goes out and cost me $7400. Honda knew they had a faulty transmission and did not send out one message to me about it. The service manager at Murfreesboro was arrogant, rude and non-caring about my issue. He told me that they knew they had a problem so they extended their warranty out, but I suppose my car didn't break down fast enough so I had went past the parameters of their seven year extension. Even though I had not exceeded the mileage, they would not help me at all with the repair because my car did not break down soon enough. The service manager actually had the nerve to tell me after eight years it was normal wear and tear. I have a Dodge truck and a Ford Mustang sitting in my driveway. Both are over 20 years old and neither have ever ever had a transmission problem. Eight years for a transmission doesn't work for me, Honda. If the service manager thinks that eight years is all that a transmission is going to last, why didn't they tell me that when I bought the vehicle? Trust me, if you just said that to me when I bought the vehicle, you would not have made the sale. It sounds a lot like they know exactly when it's gonna break down and set the perimeters so it will be your issue and not theirs. Applause Honda, that was some shady crap right there. You're saving money on this one, but you're gonna lose money on any other Honda that I would ever buy because I loved my Honda. It's not always always about the money. It's about a company that doesn't do the right thing when they make a mistake. I had to pay for the repair out of my pocket . It seems that Honda does not have the integrity the company once had. I would never buy anything from the Murfreesboro facility. They are an example of how Customer Service should NOT work. They were all about protecting their dollars and absolutely zero about their customer satisfaction. I just read that they had recalled over 700,000 thousand more where they had a messed up fuel pump. They apparently don't know what they're doing and are putting people's lives at stake. My vehicle broke down on Briley Parkway and put my daughter and my lives at risk for three hours before a tow truck could get us to safety. TDOT had to sit behind us just to keep us from being slammed. We were pinned in by a concrete barrier. My handicapped daughter was unable to exit the vehicle. Cars were whizzing past us at high speed as they were entering I 40 . One simple notice from them would have allowed me to be aware of the problem and have it fixed before we were in danger and before it cost me $7400. read more

Honestly the bad reviews of the service department doesn't surprise me at all. They spew out all sorts of stuff you can digest that fast to make you feel like you have no choice. WOMEN BEWARE. you will not feel comfortable with them. AND when you buy a car they will make it out like youMUST buy a warranty. they will get you to get the loan from them so they can charge you for it. They did this to one of daughters. She didn't get her father to go down with her and the upped her payment buy $60 and she felt she had not choice. We just had warranty work on the car (2012) and they started saying now there are all sorts of other problems. We are taking it to our trusted machanic at Accurate. If there isn't anything wrong with the car now we are going to the top with this crap! it needs to stop. why would you take it to the dealer if they are just going to rip you off. We have bought several cars from them back when it was Reddell. And 3 since the change. I see why they changed the name. They are NOT Reddell! Get your car elsewhere! read more

1 star cuz the gentleman who helped me w the buying process wasn't bad. Now the service dpt, hahahah. I have a good 1 for y'all. Strap up and enjoy the ride. This all started Wednesday when i received a msg from my wife saying "the SUV wont start". i work 30mins from our apts an had some important ppl to deal w @ work so i couldn't leave to help her. She told me she may have left the inside light on. So i called her and told her to ask a person we know that lives next to us to give her a jump, thinking the battery was dead. They couldn't get it to start so i recommended calling tow truck company to drop off @ Honda Murfreesboro. Which is a 5 min drive from our apt. I knew the tow truck driver from him helping us in the past. My wife called me to let me know so i asked him to give it jump just in case my wife an neighbor didn't do it correctly. Still no dice. I have a 72 month service warranty so i completely thought this would be covered. Boy was i wrong! "Chris" called explaining that my battery was "dead" completely non functional. Replacement battery would run me around $340. Both my key fobs need to be reprogrammed. That would cost me another $320. And the fobs needed new batteries. Those would be $50 a pop. Thats when i told Chris about my service warranty. He didn't have a clue i had the warranty. That shocked me. I bought the car and obtained my warranty there. How in heck do you not have this saved in your database. Chris then tells me he'll call me back to see if its covered. I get his call an hr later. He states "So with your battery being dead due to wear and tare the insurance company will not cover it. And the problem you're having w your key fobs are due to the dead battery so those also wont be covered". So i told him don't worry about it. It's all wear&tare, I can take care of it. I'll have a tow truck driver there to pick it up tomorrow. This is the most BS part of the entire situation...... I receive a call 2 hrs later, it's Chris. He has "gotten enough juice in my battery that my main key has started the vehicle an its been moved outside". Than he continues to spew obvious BS at me. "So Mr. Madrid we can swap the battery for a new 1 for $340 and we wave your diagnostic fee". A tow truck & $198 diagnostic fee would be much more expensive than replacing the battery". This call solidified that these "professionals" are complete crooks! Be careful when taking your vehicle in for services. I hope this sheds light on these wrongful acts that are happening at this business. If things like this are being done purposefully without any accountability, shame on you all @ Honda of Murfreesboro! read more

So it usually take about 45 minutes or so to get your oil changed at the dealership. I can live with that as they have a nice waiting room and food to snack on. On my last scheduled service it took 2 hours and 10 minutes. It may have taken longer but out of frustration I walked up to the service writer who then produced the invoice. Now the super irritating part of this visit. About 1 1/2 hours into the visit, I saw that my car was ready to go. The service writer then handed the inspection list with almost $1,500 of recommendations....at 30,000 miles! He then said he would be back with the invoice....after 20+ minutes I had to find him. he said that he was busy dealing with 8 other invoices as a reason it took so long. So apparently my time isn't worth much. I'm giving 2 stars because previous visits were more pleasant than this last one. So we will not be back for normal oil changes. read more

This place has no shame! Our windshield mirror fell off our 2019 Honda Odyssey, the glass that holds it together just randomly crumbled one day while I was driving. (We have had it for a little over a year now) Knowing that isn't normal at all, we called Honda of Murfreesboro to see if it's covered. They looked it over and told us no and to contact Honda directly if we didn't like their answer. Well Honda also didn't cover it, no surprise. Fast forward to today, we decided to get the windshield replaced by another company AND TURNS OUT the windshield wasn't even Honda, it was an aftermarket repair that was done AT THIS LOCATION and not included in any of the paperwork when we bought the car. They KNEW it too, that's why they wouldn't replace it. I don't how any of these people look at themselves knowing they pull sleazy stuff like this on families. read more

My son recently purchased a used Honda CRV from an individual. So, we decided to service it here at Honda of Murfreesboro. Wow, what an awesome service dept they have! Service advisors, Chris C., was friendly, helpful and professional with my son's vehicle. So when my tire had a nail in it, I brought it here. It is not a Honda, but they fixed my tire and had me in and out in less than 30 minutes at the end of the day. Mr Terrel was so helpful and nice. Then, on a separate time, I had a dead battery and called Honda of Murfreesboro. Jake advised me on the towing company (Manning's Towing) which was great. They gave me a jump start and got me to the dealership within 30 minutes. Jordan, the service advisor, kept me updated and had me completed in 30 minutes. He was also nice and professional. I spoke with the service manager, Mr. Archie B., he was outstanding! He is honest, professional and really cares about his customers and their safety. All the service advisors and the assistant service manager, Josh A., I dealt with have given consistently super customer service. I think that speaks volumes about the service department's leadership at Honda of Murfreesboro. Thank you all so very much!! read more

Service dept charged me for work not done and parts not replaced. Took it on a tow truck to a well respected mechanic from their shop, original old parts were still intact when I had not only paid this dealership for new ones, but the labor too. Called to complain and was essentially called a liar when I have the old parts IN FRONT OF ME. Wound up losing so much money to straight up theft. I rarely leave a negative review, generally only positive ones. But they literally committed fraud. read more

Now charging a 3% fee to use a credit card? That's crazy. You have to use your debit card to not be charged

I went here for oil change and the wait in line was fast. Dustin helped me out and he was nice. I received text notification since I left my car there instead of waiting there. I got notification the engine air filter needed to be replaced and my car needed alignment. The estimate seemed fair so I accepted the additional services. It didn't take too long to get a text that my car was ready! Dustin helped me again when I arrived. The whole process was quick and easy. They washed my car and vacuumed inside and I didn't see a charge for it. Score! My car really needed a wash so that was a plus too! If I'm ever in the area, I would definitely take my car back here! read more

Where to begin... I bought my car last year from this dealership. Both the salesperson and the extended warranty person were pushy, rude, and unprofessional. But I let it slide, because I got a decent deal on the car I wanted. I came in for my first service and reported a problem with the sound system. Both front door panels rattle when there's any significant bass and the volume level exceeds 15 (less than halfway). They said they couldn't reproduce it. I should keep an eye on it and we'll check it next time. The problem did not magically disappear. I have to hold pressure on the panel with my leg while driving to keep it from rattling. I just had my second service. Mentioned the sound system again. I told them a reliable way to reproduce the issue. Use a sine sweep or a tone between 75-85 Hz at level 25 volume. I have it on my phone and can play it for you if you need me to, I told them. I was told they'd have me out the door in an hour and fifteen minutes. I was 2 hours. I can let that slide if they fixed the sound system... The service advisor told me the techs said my bass was way up and causing my tweeters to rattle. My bass was up one notch and my treble was down one notch. He said he's never been a fan of factory speakers. I told him a main factor in my purchasing that trim level was the upgraded sound system. He told me the techs were just kids and he could have a senior tech look at it the next time I bring it back in. Here we go again. I get in my car and the "techs" had turned the bass down and the treble and mids up and listened to the local rock station and said it was fine. I guess next time I'll have to babysit these "kids" and show them how to test a sound system. I honestly can't believe it. I will update this review when the problem is fixed. I guess it will take another afternoon of my life sitting around in the Honda dealership that's bustling with employees but noticeably absent of qualified technicians or anyone who gives a damn about the customer. I should've gone to Crest Honda last year like I planned, but I figured I'd give Murfreesboro a try. I'm regretting that decision every door-rattling day. read more

So disappointed in the service shop. I had to return to this dealership after one of their technicians accidentally broke my front door lock knob on a previous visit. The knob had to be specially ordered, but that was no problem for me, as I understand accidents happen. However, after arriving for my appointment to have a simple knob replaced, I waited 4.5 hours before I was told that the work was done. Surprisingly, when my vehicle was brought to me, I could clearly see that the broken knob had NOT been replaced. I called the dealership's main line and emailed their service manager, but never received a response. I won't be going back for this extreme lack of professionalism (and certainly not for their high cost compared to other service providers). read more

Sales Department, O'Brien helped me. It was fine service at first. I was unsure about getting a car there or not. I wanted to weigh my options. I texted O'Brien for 2 days and he ignored me. I called the dealership and they ignored my calls. I called on a different number and they answered. They avoided all of my questions, said they would call back each time, and answered the phone on different numbers. I said I didn't want to put several thousand down. They have usury rates. According to Tennessee, the legal interest rate is 12.5% according to the state law. This is already high, but they went over that. Horrible service. Initially, it was good. For all of 30 mins. Then afterwards, very disappointing. I ended up going to a different Dealership, and got a really nice Mazda CX-30. Thank you other dealership! read more

If I could give zero stars I would. Whatever you do, do not even consider bringing your Honda vehicle here for ANY kind of service. I just moved to the area, was having issues with my vehicle. I had it towed to Honda Murfreesboro for a simple diagnostic reading. I was quoted an obscene amount of money for my repairs and decided to have it towed elsewhere, and do the work myself for a fraction of their quote. 9 hours later I receive a call to make a payment for the diagnostic reading, just shy of $200. For $200 I could have gone to auto zone and purchased not 1 but 3- $60 Innova 3020 CanOBD2 Diagnostic Tool to read my codes. It was the wrong decision to "trust" this dealership would be honest, and get me back on the road. Obscene. Again, do NOT take ANY vehicle here. read more

This place is crooked don't deal with them stick to local small dealerships if I could give zero stars I would. Costumer service is garbage, they tell you every thing is ok but they don't really care. They have the type of mentality that it's another guys problem. no one is reliable just take your money somewhere else it's just not worth it for the months or even years you may be dealing with them after you buy. read more

I called the dealership to inquire on some service work for a car that has electrical issues that I had bought from them. I left a message for Vince but he never returned my call. I'm used to getting through to the service dept. but prior to leaving this message I was put on a call with a woman who didn't understand what my issue was and that was very annoying. I'm not sure if it was a call center or what but it was very confusing. So if a service writer or advisor is too busy for a new client then I'll look somewhere else for my automotive needs. read more

Had a fantastic experience buying our Escape from Dreah and management. Got a great trade in value and they addressed our concerns with the car we were buying. We have had several experiences at dealerships we still hate to this day but this purchase changed my opinion of dealerships read more

I sent Honda of Murfreesboro an email about a car they had last fall. I am now on one of their spam mailing lists and they refuse to remove my email. I have hit the unsubscribe several times, but I keep getting emails. The all automatically go to my spam folder now, and it looks like I will continue to get these emails until the end of time. These are some shady business practices and makes me wonder what else they are up to. Watch out. read more

Had the most enjoyable experience at a dealership in my life Sami Jo was informative and was able to assist me with my vehicles needed repairs I enjoyed the cafe for breakfast and lunch a great touch to help pass the time. Thankful to find s dealership with attentive staff! read more

I'm driving down John Rice and my truck goes from normal to wobbly to crazy in a matter or seconds. Huge blow out. I was able to pull into Honda just barely. I went to the doors and asked for help. I bought this truck used and don't have a jack or a spare rod for it. They immediately pulled a service guy and came and tried to help me swap my spare at no cost. I ended up needing additional help but they tried and were very customer friendly. I'm not a customer and they treated me great. I'd definitely recommend them because of my experience. read more

Told me it would be 2 hours for an oil change. I decided to stay and wait. I asked for them to turn on the football game since no one in waiting room was watching the tv. Lady at the cashier's desk told me she'd ask manager because she didn't have the remote. I asked who the manager was and I'd ask him. She assured me she would. 10 mins afterwards, I asked if he said no to the channel change. She said he was busy. Only 1 hour 30 mins longer to wait and have to watch HGTV . read more

Honda Of Murfreesboro - God tryin to tell me I should've bought a Ford!? - Car Dealers Near Me - Murfreesboro, Tennessee

I'm giving two stars because the actual buying process was fine. But the after has turned into a nightmare. We bought our car in December 2022. We were told we'd hear back in about a month to pick up our new license plate. It is now the end of April 2023 and we have yet to speak to anyone who actually knows what they're talking about. I've called multiple times and left messages with someone named Michelle and have yet to hear from her. Now we're being told they won't give us an extended temporary tag. So, in a couple days I'll have a new car I can't legally drive. Do better Honda. read more

I have used this dealerships service department for over 3 years with no incidents until last month. My vehicle came in with only one issue, the passenger side rear view mirror being damaged. When i received my vehicle i had a large cracks in my windshield. Reported the issue to Service advisor Collin and then he went to get the manager after he saw it to report it. It was stated that the window came in that way and it couldnt have happened here. After going back and forth with him being VERY RUDE AND DISMISSIVE, I went straight to the general manager. After talking with the GM, he stated that they would want me to file it with my insurance and they would pay the deductible. I stated that I would think on it, but I seriously doubt that this would be feasible. After contacting corporate, they stated that the vehicle came in that way and they werent at fault for my windshield. If you want to be treated as a liar when one of their representatives drove your vehicle into the service bay and stated that your windshield wasn't like that when they got in the vehicle to move it forward. Then this is the service department for you. It is very important to note again that the service manager is RUDE, DISMISSIVE, and has no people skills or couth about himself when it comes to customer service. I hate that I will now have to travel to Franklin, TN (1hour away) instead of my own neighborhood Honda dealership which is 8 min from my location. They have lied to corporate and attempted to say my claims are fraud, but they quickly asked about a crack in my wife's screen protector in her vehicle when we took it to get an oil change, but if my windsheild was cracked before it was received why wouldnt you ask about that? SHADY practices as other reviewers have stated in previous posts. read more