This location repeatedly excels in the service they provide! Cars are exceptionally clean and immacurate! Although every staff member is extremely polite, patient and courteous, Tiffany and Joelle go above and beyond in their efforts to service the customer! Both Tiffany and Joelle are excellent ambassadors of the Enterprise Rent-A-Car brand and I recommend that they be selected as "Employees of the Year"! read more

Well let me say... THANK YOU to Jacob for helping us complete our rental for the day. We enjoyed the car very much and it was really nice riding in a luxurious vehicle. This had 3 rows of seating and I fit the 3 babies IN CARSEATS & 3 pre-teen/teen girls along with us 2 mommies. We rode comfortably and the car was really smooth. I didn't feel any bumps or potholes like I usually do. The car was steady and easy to drive. I had to get use to the gears because the parking is off to the side rather than at the top. Then we had all this gadgets I needed to learn but didn't really need them. So I only learned the ones I needed. Connecting my blue tooth was simple but difficult. It didn't connect properly so I couldn't use that feature. After we completed the transaction to take the car, I left and tried to adjust the tuning for the radio station, I pressed something and it locked me out of the whole display settings and systems. Fortunately my husband Mike was able to help me unlock it. Otherwise we wouldn't have had radio and camera view. Anywho, I would rent this vehicle again HOWEVER, my BIGGEST CONCERN REGARDING THIS CAR IS... the EXITING OF THE VEHICLE! Meaning... the back row is so far in the back, there's not that much truck space. But I didn't know how to move or remove the head rest either. But if we drop the third row down flat, the headrest folds on its own to make more trunk space. However, my concern is, if the kids are trapped will they be able to escape the back row? The head rest doesn't budge, therefore they wouldn't be able to climb over the seat and out the truck. They can jump out unless the seat in front of them moves up. Which could delay their exit OF there is a car seat in it! Then you, if there was a car seat in the back, how could we get to it that easily and quickly. Other than THAT, I had no issues with it! Enterprise did and job. Thank you for the last minute help and sale. Oh and the BAD THING I didn't know about and I wish they told us over the phone...'I had to put down $200 EXTRA in the car because I paid with debit" so if you don't want that extra CHARGE,USE A CREDIT CARD!!! Or else you're ahit out of luck in the cash amount in your bank and you'll have to wait 2-5 business days. read more

I needed to rent a car after I shipped my car back home back on June 20. After renting the first week, I needed it for another week because my daughter wanted to go out. The prices were fair but they took out a $200 deposit. They return it to you after you return the car. I ended up returning the car today. They provide rides home or to the airport. I ended up back home. The guy giving me a ride home dropped off the lady first and then me last. He was super nice and I ended up having a conversation with him the whole ride home. I love the friendliness of the workers here. That's a plus. Highly recommend this place to rent cars. I didn't catch any names of anyone here but all of them were nice. They explain the whole process. read more

What I like about Enterprise is that they come to you to pick you up and take you to their office. That's a huge help because we don't need to ask anyone for a ride. The staff at the Aiea location is awesome. Friendly, helpful, quick! read more

I had to get a rental because my transmission went out in my car. This location was very convenient to my job. The customer service was good. I can only give it 3 stars because the guy told me that the car had just been cleaned. When I opened the door, I said it didn't look clean. When I got to my job, I decided to wipe it down for myself. It was horrible. That's all I can say. When I told the customer service rep upon request. She was very apologetic. I appreciate that. F read more

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I have rented a car from this location twice. Javon help me both times. It was a fast and easy process. he was so friendly, kind and helpful. The car was clean and the customer service was excellent. My only complaint was that they don't deliver the vehicles to you. I am a senior with a handicapped husband and I have to take public transportation to get to the location to pick the car up. Somewhat of an inconvenience. despite the fact I had to find a ride there, I will definitely rent again from the Aiea enterprise with Javon. read more

They met me at the autobody shop which was definitely convenient! Both reps were pleasant.

Excellence starts at the top; clearly, the leadership team of Enterprise Rent-A-Car in Aiea is doing an excellent job developing an outstanding stales team! Although the entire staff of Enterprise Rent-A-Car in Aiea is always customer service oriented, Dante in particular rises above all others in that he is consistently upbeat, positive, courteous and willing to go the extra step to assist the customer. It's employees like Dante who make the entire Enterprisae Rent-A-Car team shine and builds loyalty with a customer like myself. Recommend that Dante be the "Enterprise Rent-A-Car Employee of the Year"! read more

I had to call them twice until someone picked up the phone but it was smooth sailing afterwards. I told them I needed a rental car for an estimated 3 days. They said they would meet me at the body shop with the car and then they answered all of my questions. The guy who met me at the place was nice. Originally he intended to give me a Nissan Versa, which was way too tiny to hold 2 infant car seats and a booster seat in the back. And then he offered the Camry, which I immediately accepted. The outside of the car was a bit grassy everywhere. It took some time for me to adjust driving a smaller car as I hit my head trying to get in lol. My car was finished the next day so I returned it to the body shop before my actual estimated time. The body shop notifies Enterprise electronically so I didn't have to call again. I just want to say how thankful I am for bringing the car there, me not having to figure out how to get there after dropping off my car, and not having to return it at Enterprise after picking up my car. There was also a Clorox wipe in there which was nice. I would rent with Enterprise again and recommend others to too. read more

Enterprise Rent-A-Car - Rental for a day and they provided a disinfectant wipe, so sweet - Car Rental Near Me - Aiea, Hawaii

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Ryan Garo branch manager made it a cinch returning my car and crediting my account when I brought the car back early due to travel plan changes. He was very professional, pleasant, and patient with my request. The gentleman who helped me when I picked up the rental car was very efficient and professional too! I apologize, but I couldn't remember his name. Lic# TZY 160, dropped off on 8/29/2023. Many THANKS to both of you!!! I would highly recommend this Enterprise to family and friends! Will use them every time I come back to Oahu. read more

Awesome service from Cody and his manager Ryan for providing me with excellent customer service while my vehicle was being repaired at the body shop! Thank you for making my rental quick and easy! read more

Waited over an hour to speak to a local representative Disorganized Not helpful Branches do not communicate with one another Rely on the customer to call other branches read more

5 star Enterprise! Just two workers, small office, but excellent service! Very respectful and courteous to everyone I watched being assisted. Hats off to Shené...(hope I spelled it right). She was great and her coworker behind the desk. Keep up the great service, much appreciated read more

Enterprise Rent-A-Car - 1st time at this location and very pleased! - Car Rental Near Me - Aiea, Hawaii

I want to say the Aiea Branch is top notch . Employees are all customer oriented and. know all their duties . Although I still have my rental , I want say thank you to Carly for helping me especially with the vehicle changes . She's a friendly and customer oriented person . Great job read more

Yesterday evening we noticed that the right break light seems to be out. We also experienced a infestation of German cockroaches in the vehicle. As I was driving I felt something fall on my leg once I put the air conditioning on higher and what do I see a healthy cockroach. I almost got into an accident jumping with fear. When I got home I put four large Combat Roach Killing Baits all over the vehicle. The German cockroaches started to come out of the car even more so I had to use a roach fogger last night to try to kill the roaches. You will find the attached pictures of the break light and also some of the roaches and some other insects that was found. I vacuumed most of it up. Asked if there was anyway that we could get a discount on this because this is just discussing. read more

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Definitely don't recommend this particular location. Needed to rent a car while mine was being painted across the street, it happened to be a storm on Oahu rain for a few days I still had to go to work - there was mud under the wheel rims and mud on the floor mats, (no sand I didn't go to the beach as accused - who goes to the beach in a storm?) When I returned the car they wanted to charge me $150 to clean it? What? an extra 2 to 3 minutes with the pressure washer under the rims? I told him I would take it to car wash and bring it back they said no way! It's returned - we're charging your credit card $150. Really? Done deal - rude & ridiculous. Do you think this is fair - would you go there? I travel 1-2x month - never renting Enterprise again! Quality customer service counts. read more

Upon getting off the plane in Hawaii. I went to rent A car. I had more than enough money in the bank to buy many cars, and I had gold credit cards with perfect credit. I was told I wasn't going to be allowed to rent a car. Although in Chicago, I rented many times. When I inquired why he said because I don't have a local address. The reason I didn't have a local address was because I just got off the plane. I get so paranoid. I went and bought a few cars if you, Vespa scooters and even bicycles. read more

They're not where they say they will pick you up at. You're put in someone else's dirty returned rental to bring you to another location for your car? Complete scam use someone else. read more

I have used this Enterprise a few times over the past couple of years and have always had a great experience. Friendly, respectful service. Overall good people working at this location. The shuttle service to locations in the local area is also a great service no other rental car provides. I would definitely refer others to this location if you need a rental car. read more

Great service and friendly. Needed a rental on two different occasions during car repairs and they quickly brought it by directly to me.

I am extremely dissatisfied with all the upcoming unknown charges and fees, they did not let me know any of this would have a extra charge to it. The 2020 car could not even go up the driveway. Transmission lost half the power and was slipping Halfway through our trip. One of the employees was racial profiling Saying " do you know what a push start is? have you ever driven one?" It was $1300 for a week for a Nissan Versa you could buy a car and have monthly payments out here for cheaper than that. If you're under 25 be prepared Young driver fee, Bring it back at the exact time you rented it because unlike they say it's OK as long as you bring it before 5 O'clock the day of return it's not. read more

This Enterprise location gives EXCELLENT CUSTOMER SERVICE!!! I had a rental with them through a car insurance carrier due to a recent car accident I was in. I was on a call with Stahlin. There was a miscommunication when my quote was given. Not only did he work with me to try and rectify the miscommunication, but he also took the time to go the extra mile and call the insurance company for me (because I had expressed I was super busy that day) and get them to cover a bigger rental for me! Thank you Stahlin read more

Enterprise commercials are all about serving the customer. They even advertise going out of their way to pick customers up wherever they are! Well, after today's, experience, I feel this location has none of this. I rented a car yesterday from another Enterprise location. Today, before I left the house, a warning sign came on saying "Shipping mode on. Push storage fuse." I immediately knew something must be wrong. I called the location I originally got my car at asking if they knew what the message meant and if they knew how to turn it off. No one at the branch knew what was wrong. Since I didn't want to drive the car on the freeway, I asked if I could switch out my car at this location. First off, when I called to explain the situation, the Assistant Manager Veronica said not to come in until after 4pm and refused to tell me which full size cars she had in stock. This occurred at 2pm and I needed to run errands. I thought, "guess I can't do anything till I switch out my car!" I wasn't about to drive a car with a warning sign no one has ever heard of. I also tried Googling and YouTubing what the warning meant. Couldn't find anything. That was STRIKE ONE. Fast forward to 4:30pm, I decided to bring my dad with me because I already had a feeling Veronica would give me a hard time. Sure enough, right when we got there, I was asking another associate what kinds of full size cars they had available. She didn't know and decided to ask Veronica who was helping another customer. She informed my dad and I that they only had a Challenger and a mini van available. Knowing these were both too big for me to drive, we asked what else was on the lot for rent. Veronica responded saying another option was a Charger. If not, I can take my (unsafe) car back home and try to swap it out tomorrow to see if anything else comes in.. STRIKE TWO! She wanted me to drive an unsafe car another day!? WTH!? Next, my dad asked if Veronica would be able to get me the same car as the one I was currently renting. She responded with she only carried Ford & Dodge cars and my car was another make, so no. We then asked if they could call another Enterprise to see if they had the car I wanted in stock. Kristie, the other worker, was nice enough to call Mapunapuna branch to see if they had the car in stock. She informed us they did have one in! My dad asked if the car could be sent over to this location and Veronica steps in saying "They aren't going to do that. The only way they will do that is if we request 5 or more cars to be sent here". STRIKE THREE! Omg!! Seriously!? She didn't even let Kristie ask if the request could be made before forcing her to hang up the phone. Next argument: My dad asks Veronica to call the branch manager at the original branch I got my car at to ask if the car I want can be sent over tomorrow. She refuses to call saying she has other customers to help and she would call at a later time. SERIOUSLY!? STRIKE FOUR!! This pissed my dad and I off soooo much!! My dad asked her if the other customers were more important than us. She said WE needed to respect her and her store and we were being selfish customers for taking up so much of her time. Omg... ARE.YOU.KIDDING.ME!?!? STRIKE FIVE!!! SIDE NOTE: Veronica is still "helping" the customer she was tending to BEFORE we even got there the WHOLE time the above events are happening. The customer also gets irritated and actually makes a comment saying he still hadn't gotten his receipt from his transaction. Veronica tells him it was emailed to him. The customer said he wanted it printed but she obviously was preoccupied... STRIKE SIX!!! Finally, we settle on just getting a car they had on the lot and swapping it out again tomorrow. Kristi wrote up the paper work and we went to look at the car. I again told her the Challenger is WAYYYY too big for me to drive. I then pointed out a Ford Focus on the lot that I said I'd take for the next day. Wait didn't Veronica say she only had a Challenger, Charger or a mini van!? I (the customer) needed to go in the lot and look for my own car!? STRIKE SEVEN!!! Kristie and I then needed to go back inside the store to get new paperwork for the Focus... Omg. This is getting ridiculous!! While we are back inside, my dad asks if Veronica has called the other branch manager yet. She says no but FINALLY calls and what do you know! They will be sending over the exact car I want tomorrow morning. NOW THAT'S SERVICE!! Veronica could have avoided all of this by making ONE simple phone call lasting all of 2 minutes! Instead, the whole ordeal lasted ONE HOUR and made me late to an event I needed to attend tonight. All I came in for was to switch out my car for SAFETY reasons. It should've taken less than 10 minutes. I even gave them a call ahead of time to give them a heads up about my situation! Enterprise, Please re-evaluate this location's management and customer service. Sincerely, A Loyal Customer read more

There is consistently only one person working at this location. Wait times are over 20 minutes, service is rushed.

Transaction was fast and simple. The young ladies behind the counter was pleasant. Since I live close by, it was very convenient too! They take you to the car(economically of your choice) and walk you through with ease! Thank you Enterprise! read more

Was given an enterprise rental while my car was in the shop being worked on. Unfortunately there was a miscommunication of sorts. Luckily between Meghan, Chizzy, & Dan the customer service was impeccable & the problem was solved. Great team at this location. read more

Revived a car because our truck is in the shop. First day o notice a small bug, thought nothing of it, until later that night. My family and I went out for dinner, when we came back to the car that were roaches everywhere!!!!! I have a 3yr old grand daughter and they were in her car seat! We took the car back the next day and they gave us another one cleaner and updated, so we thought it was safe. NOT!!!!! MORE ROACHES!! I will not drive in this car. I'm afraid to even take anything on it with me for fear of bring them into my home. My daughter and grand daughter are here for a visit and we can't go anywhere, because they will get in my grand daughter's carseat, and we can't drive with her not in her seat!!! ENTERPRISE SHOULD BE ASHMED!!!! BELIEVE THAT I WILL BE TAKING THIS UP THE LADDER!!! I MEAN WHO EVEN HAS ROACHES IN A FREAKING CAR! THIS IS BEYOND DISGUSTING, NASTY, FILTHY AND JUST PLAIN INTOLERABLE!!!!! read more

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Due to a car accident, we were able to get a rental car. The insurance sent us to Enterprise in Aiea. We were able to meet " Charlie" who helped us with everything!! He was extremely nice and made everything so simple. He provided awsome customer service. I was so shocked and amazed at the hassle free, fast, and friendly service when getting the car and returning the car!! If you ever have to rent a car, hopefully not for the same reason as we did, see Charlie at enterprise in Aiea!!! He is awsome! read more

Enterprise Rent-A-Car - Scratch/dent checker - Car Rental Near Me - Aiea, Hawaii

This Aiea location is convenient to my residence in the event I need to rent a car. Reservations made online have always been in order when I arrived and the staff is friendly. Better "eye-level" signage is needed though for customer parking, rental return and directions to office from parking lot. The office entrance is next to a preschool. read more

Before visiting this location I had read their reviews! There were many great reviews and some not so great of reviews. Despite the opposition I rented from them and am glad I did. The process was easy from reserving my car to picking up my car. Fast and friendly service. As of the car itself it isn't what I'm used to getting at other rental agencies....nice, clean, scuff n dent free! Rather this rental has many scuff n dent marks. On the other hand, my insurance is paying for the rental and I'm not on vacation nor am I trying to make a fashion statement so it really doesn't bother me. They'd get a 5 star rating for service but I decided to give them a four since the rental car itself wasn't in top shape condition! I was sort of in a hurry when I picked it up so I didn't ask for another car. Had I had the time to ask I'm sure I would've gotten another choice! read more

First time renting out a vehicle and I had the most outstanding costumer service provided by my boy DANE (not sure if that's how you spell it.) He explained every point needed in the simplest way possible, and was able to handle issues and concerns in a professional manner. Because of him my first experience with enterprise has been nothing but positive. Shout out to DANE read more

This guy Jason Yamamoto is a clown... I'm sorry I normally don't blast people while they are right in front of my face but I'm so mad I'm shaking!!! Lacks any sense of customer service... and is the Branch Rental Manager. What a joke! Don't ever go here... he loves to waste your time and piss you off. Luckily my boy Jason Oka was able to calm me down and explain what I need to do in order to make the most of this retarded situation. read more

"Stranded" in Pearl City with only TheBus at our disposal, my friend S and I consigned ourselves to renting an expensive car for four days on Oahu. We were so pleasantly surprised to find that Enterprise was willing to rent us a car for an average of $18/day after taxes/fees. Even better, they drove over to pick us up from our friend's house and would later drive us back when we went to drop off the car. The staff here were so amazing -- after we got stuck with a stinky mini-van on our first day, they exchanged our car for a sporty black 2008 VW Rabbit the very next morning. (We LOVED this car.) Everyone there - especially Kristina! - was so helpful, even giving me sightseeing and bar-hopping tips. Thanks, Enterprise Aiea! read more

Cyndy's Bottom Line: Great customer service from Lorraine, Darren and Joshua. I called Enterprise at the Aiea location because my car just died so I needed a rental car. Although the reviews were not good I had no choice but to go there. I called and spoke to Lorraine and she was great. She said that they would have a car and I also inquired about a Costco discount which she said would apply. The compact car I received worked well and it was clean and in good working order. read more

NEGATIVE STAR AS OUR RENTAL CAR COST US A $70 JACKET THAT THEIR CAR CLEANIGN SERVICE NEVER RETURNED TO US AND ONTOP OF THAT MY HUSBAND CONTRACTED A HEAD COLD WHILE PLAYING GOLF IN HAWAII IN THE RAIN. CHECK YOUR TIRES BEFORE YOU RENT! THEY RENT OUT CARS WITH BALD TIRES AND ONE HAD A NAIL IN THE TIRE. After this rental from hell we are seriously considering never renting from Enterprise again. THIS EVENT WAS A BAD START TO OUR 25TH ANNIVERSARY AND SECOND HONEYMOON! Their was a long line when we arrived but as we were corporate we only had to wait 20 minutes. It took us 6 cars to find one and then it had a mechanical problem and the salesmen kept apologizing to us for the cars. Car 1: Dried vomit back seat Car 2: carpets not cleaned and car had minor dent Car3: Bald Tires food in back seat Car 4; Nail in front tire smelled of smoke Car 5: bald tires, car not cleaned Car 6: Driveable - Until it started stalling on speed bumps into Ko Olina. When we exited the property, the security guard gave us a card as we asked to speak to the manager. She said to call them. I could not believe there was no one to talk to on the property as their vehicles are bald and it was raining when we drove off! We returned our car after checking in. We called their Roadside Emergency Assistance line twice with no response, no voice mail. The car kept stalling so they did not charge us for the 2 hour rental. Meanwhile, my husband noted he had left his Black golf jacket in one of the cars we had tried to rent earlier, which meant it was on the property as each of the cars we rejected was driven off by an Enterprise Employee. We also left several messages for the manager. They called us at home but not on the cell number we left. One of them was there when we dropped off the car and we reported the lost jacket and the fact that their "contracted" roadside assistance was no good. He just apologized and offered us another car. To date no returned Jacket nor written apology from Enterprise after I called Corporate to complain. We rented from hertz who gave us a brand new car. The Enterprise shuttle driver who drove us to hertz was the nicest person there and he told us to call the owner, but then they would not provide us a means to contact her. read more

Cutter works with Enterprise for loaners when your vehicle has recalls. I had to come here on two occasions and both were excellent. A shuttle picks you up then takes you to their location which is in Aiea. The process of getting the loaner was so fast, they just asked for a deposit and drivers license. Took me to my loaner, which is across the street in a large parking lot and I was good to go. When returning the vehicle they shuttle you back to where you need to go. So convenient. read more

I already was having a rough time with my husband's car being in the shop after we were rear ended. We had such a great and easy experience with Rashard (I think that's how you spell it) He made a hard time a little easier. Great, friendly and knowledgeable service! read more

I am extremely displeased with the customer service of this location. My car is being serviced at Honda and they could not finish in time. They arranged for Enterprise to rent me a car. Enterprise would not let me rent a car because my driver license would have expired April 21. Because of covid19, licenses have been extended three months and they were further extended to Sept 30. She did not believe me. I told her I would email proof of this. I did exactly that in a email with a link to the official govt page. Despite my proof, it took an obstinate amount of time to approve my renting and by the time it was okay, it was close to closing time and I am left without a car. I work early in the morning and I am extremely stressed about not being able to go to work. I suggest the entire company and its workers to update themselves on the newest covid19 guidlines especially while covid19 is still going on so they don't unnecessary to the next person who still has a valid driver license. And Your customer service reps need better customer service skills, they did not attempt to make me feel better about my situation read more

Saw the low reviews on here & went with this location anyway because of the proximity to the repair shop my truck was being fixed at. Wish I chose differently. I had made a reservation 2 days in advance. When I went to pick up vehicle I was told (after waiting 30 min) they were all out of vehicles. Ended up being driven to airport location to pick up my rental. Took approx 1 1/2-2 hours to get my rental. I did contact customer care, trying to resolve this. They were very helpful in fowarding my concerns to the area manager. The area manager seemed nice. He informed me of all the reasons that I received the bad service. He also told me that I was not the only one....that there were several others like me who receiced bad service that day. Yay us! And then he asked if I had suggestions on how they can do better? Alot of fast talk. I have worked in retail before and would never ask a customer that ?. I would/should know already. I did ask if I could change the return time - 1030am. He agreed..1pm..and I felt compensated at the time. Well I returned my rental by 1pm...didn't really matter..cause I was charged by calendar cycle. Still unsatisfied & I'll trust yelp ratings in future. read more

The customer service was awesome. I forgot her name, but she was super quick and she helped me right away the second I stepped inside the doors. She provided me with a shuttle to and from my repair shop. I literally spent about 10mins total for both days combined, when I first picked up the vehicle and when I returned the vehicle. Awesome customer service. I didn't care about what kind of vehicle I got, but I ended up with a pretty nice ride anyways. read more