I have rented many cars here over the years, they are always great and my most recent experience was great as well! I reserve my car online, and then I show up at the designated time- although this visit, I was given my car about 30 minutes late. But it was clean and low mileage and the staff are always friendly and helpful. I had to drive down to West Palm Beach for work, and the car ran perfectly. I decided to come back early, and I dropped the car off after hours, which is always easy and they have a key drop off. And the best part is that they call me when they check the car back in and let me know that everything is okay- now THAT'S service! Enterprise Apopka is always a great choice and very convenient! read more

Eddie and Caroline have been a fantastic help throughout my numerous rentals for work trips. Everyone is always friendly and the cars are consistently clean. Alex does a fantastic job and has put extra effort into ensuring my rentals are smooth. I'd recommend each of them for recognition as their customer service, professionalism, and kindness has earned a consistent and high-spending customer. read more

I wish I could do zero stars. Rented a van to move around my pregnant sister and I and our luggage on vacation. When I showed up they told me the car wasn't available, even though I had a confirmation number, and reservation confirmed. Kaylyn was the manager and had absolutely no sympathy or customer service skills. She shrugged her shoulders and didn't really care her company made a mistake. Left with nothing and scrambling around with my pregnant sister for a vehicle since this location is absolutely UNRELIABLE. Do NOT rent here if you are looking for something to ACTUALLY be available and reliable when you come in to pick up. read more

From start to finish it was a great experience. The lady who helped us get a car was very patient explaining everything and made sure I got the best rate for a rental car due to my car being in an auto shop after an accident. Apparently, you get a different/better rate if this is your situation. Eddie was very helpful too in explaining things about the car since I wasn't familiar with it. And on the day we returned the car, someone met us outside as soon as we parked. The whole process was smooth, very professional and courteous associates and it was a very positive experience. Highly recommended! read more

If I could write 0 stars I would. We made a reservation 2 days ago and requested a car for 6 seats. It was never communicated we would be getting a smaller car and we waited 1.5 hours. Ashley was the manager and didn't communicate any of the changes or what was going on. She tried to offer a pick up truck with no cover on the back and on a road trip that doesn't make sense. We ended up cancelling our reservation. Poor service and poor communication. read more

This location gave me a car with 100k miles with 0 other options... I booked this car months in advance and when I arrived I still waited over an hour to talk to an associate. During my rental the rain guard underneath the car came undone on one side, And they charged me over $1000. This is a simple plastic bolt that holds it in place.... I have rented cars from Enterprise hundreds of times, and this was by far the worst experience. Always rent from airport locations. The local locations are horrendous. read more

Had a fantastic service! They really went above and beyond! Everyone was amazing! Thank you!

Booked a car for today and at arrival they told us they gave our car away even though we had booked it and got a confirmation email for the car. Their reasoning was because it was "busy". They tried to give us the last car on the lot but wouldn't give it to us at the same price as the other car because it was $100 more even though it was their fault they gave up our RESERVED car. Now we have to look somewhere else to find a rental on New Year's Eve when all rental places close early. They are unprofessional and do not know how to work under pressure. If it was busy then why give the people who didn't think to book ahead OUR RENTAL CAR! Pissed and angry is an understatement. Would give 0 stars. read more

I reserved and SUV for Friday June 9th at 10:30am friends visiting from Las Vegas to go beach in comfort ... I confirmed the night before and at 8am getting confirmation that they would in fact have SUV ready for my plans... they gave me there word there would be no issues getting the vechicle of choice. The reason I called and confirmed as we had plans at a certain time and I also had to Uber to the branch which cost money upon arriving at the enterprise 882 E. Semoran Blvd., Apopka, 32703. The lady in front of me was told that her reservation was canceled and she did not receive her phone call, also the gentleman behind me was told the same thing upon my arrival. They told me they did not have an SUV and that I was supposed of got a phone call which I did not, the staff was very unprofessional, coming up with a solution for me, and when I walked back in and saw seven people standing around behind the counter, I made a comment that I thought was viable stating " you know you guys have a lot of people standing around behind the counter doing nothing when you could be calling people back and telling them that you don't have the vehicle for the reservation" upon my comment the manager Aroun Sayavong with no customer service and professionalism asked me to leave the building. I will never rent from Apopka Enterprise Rent-A-Car again. The staff is unprofessional standing around, doing nothing to provide service to its clientele. Luckily hertz 2 miles down the road saved the day and many people that I have spoke with there, the same experience at this particular, Enterprise, I will be taking it up with corporate. This particular enterprise cost me two hours of my time when I had a reservation planned, they will not get the opportunity to do this to me again and I will let everyone know I live in the area . read more

Enterprise Rent-A-Car - Manager that asks me to leave.. - Car Rental Near Me - Apopka, Florida

The Apopka location is horrible!!! I have a corporate contract and rent every month from them... until last week, when I went in to rewrite my contract and was treated so rudely!! I will NEVER set foot into that location again, NEVER. While I was there, they were treating other customers poorly as well!! Only gave them 1 star because I could not submit my review without it... they don't even deserve the 1 star rating!!! read more

My spouse and I have rented a car from Enterprise and the entire experience was superb. They picked us up at a Collision store and brought us to their store. The paperwork and staff were both efficient and smooth. The vehicle was clean and had a full tank of gas. The Ford Rav4 was comfortable and a great choice. It is so easy to highly recommend this car rental store. read more

On June 13, 2023 I had an appointment for some insurance repair at Gerber Collision in Apopka which included a rental car. After I dropped my car off, Gerber called Enterprise Car Rental in Apopka to come pick me. For starters, when the driver arrived I said, "Good morning, thank you for coming for me". He did not answer but pointed to the car & told me to get in. I am 76 years old and 5 feet tall. When I arrived at Enterprise they told me they only had vans & trucks. I said I did not think I could drive a car that big. They told me to go out & get in a van & see what I thought. I got in & could barely reach the gas pedal. I did not feel safe driving that big car. Also it is very hard for me to get into something high up. They told me I could wait & see if someone returned a car. I asked if other Enterprise locations would have a suitable car for me & they said they were all in the same boat. At that point someone returned a Camry & I clearly said that I would take the Camry. They gave it to someone who was there before me. That was the right thing to do - my point is that I clearly said I would take a Camry. I again sat down to wait & a different employee came to the desk. I did not get his name but he said he was the manager. Since he had not been there I did not know if he knew my situation so I got in line & told him I was waiting for a car. Even though we had not spoken before, he went ballistic - he talked so much I can't even remember all that he said. He started out saying that I was a very rude person & he was not going to give me a car. He said I "disrespected" him by turning down a car. I said that I had clearly said I would take the Camry. He said they were all cars, even the vans & trucks & I had turned them down. He said, among other things, that I was not a nice person. If I was a nice person he would give me a car, but since I was not a nice person I would not get a car. Everyone in the office heard all this. I sat there in shock. At no point had I said anything about him personally, or anyone else in the office, I was just disappointed in their selection of cars. Never did I say anything rude or offensive. In fact, at this point I was in tears. He then said he would take me back to Gerber Collision. I said I had no reason to go back there as they took my car in for repairs. He said then he would have to ask me to leave & I could wait outside. It was 96 degrees outside with no seating & I said I was not going to wait outside. He said again I could not stay & he had to ask me to leave. I called a friend to come & get me. She is quite willing to back up what happened while she was there. When my friend arrived there was a different person at the desk & she asked him if there was anything we could do to resolve this. He said sure there was a Corolla I could have. As we were making arrangements for the Corolla, the manager came in the back door and started berating my friend, saying that when he gets called his responsibility is to put a body in a car; he does not know who he's renting to & he doesn't know that they're 4 ft 5 inches (!) He responded very angrily to my friend. We did not lose our tempers & I rented the Corolla. I have never experienced a manager of an organization talking about a customer is such terms as this gentlemen used - to put a body in a car. I spoke to state farm & they were extremely understanding & make arrangements for me to rent from a different dealer. However, that would leave me without a car for one day so I chose not to go that route. Enterprise said they would email my rental contract but they never did. read more

KEVIN!!!! Everyone at the APOPKA location truly cares, and it's refreshing to go to a business where everyone has a smile on there face. There was a rental, while I was waiting and they needed more intel, the patience of the associate to get the intel, while treating the man with respect was impressive. He was having some difficulty, and finally they got the rental. The empathy the employees have for there clients are exceptional. KEVIN, was in my opinion a huge part of the positive attitude and ability to deal with challenges.... keep this man, he is special! read more

They are always very helpful and are great to rent a vehicle from. I use them often with my business. Make sure you make your reservation at least a day ahead of time to ensure your vehicle will be ready when you arrive. read more

Customer service is terrible, everytime I've used this specific enterprise either for work or personal business. There's always been 20-30 minute whole times on the phone and people are driving crazy in the parking lot parking cars that work there. I'm posting this review today because I have called twice today at two different times the first time I waited 10 minutes on the phone and the second time a few hours later I waited 30 minutes on the phone each time I sat there in silence, listening to the same 10 seconds hold Commercial over and over. I will just pick any other place. read more

Worst customer service ever! I made a reservation with Enterprise with the understanding that they would pick me up. The morning of my reservation, I called to schedule the pick up, and I was informed that due to them being busier than expected, they would not be able to accommodate me. Instead, they suggested using Uber to bring me to the location to pick up the vehicle. Very rude, and inconsiderate. Robert and Zack stated people use Uber all the time. Why does your company pride itself on being the company that picks you up, if they're going to suggest you use uber to get there? Furthermore, if you're having customers use uber, at least offer to compensate them on the price of the rental car to accommodate for the unexpected cost of Uber. Thank goodness for Kelly and the staff at Avis on N. Lake Destiny Rd in Maitland, Fl. They were kind enough to make a reservation for me, offer me a better price, AND pick me up! read more

So let me start by saying this place is a joke. How is it that a person can rent a car from this location and have someone else that they brought with them to help pay before and now all of a sudden they won't do it. People just don't know how to talk and then think by kicking someone out will make it right. Dont say well that person probably isn't with the company. Tell me rules have changed since then which right when I was about to be like ok rules have changed another manager tells me stop going in circles and did the same in explaining in circles, then proceeds to tell me to leave he doesn't have to rent a car out to me. Horrible horrible place read more

Made a reservation for a full size pickup. Arrive & management kept repeating they didnt have one. Instead of resolving the issue. They simply had excuses. read more

Aroun and Kelsey really went out of their way to make me feel like a valued customer. I use enterprise for business and for personal rental needs. This location is great! read more

A lot of the reviews I've seen about this branch is pretty outdated. They have an all new staff that is pretty amazing! Other than early morning (7:30am) and late afternoon (4pm) the wait time isn't crazy and I'm pretty much in and out in 5-10 minutes. The best part about this company..... They pick you up!! I do recommend joining Emerald Club or Enterprise Plus which makes renting 10x easier (info and card is on file). read more

Terrible experience. Called to make a reservation. The lady took all our information down, and once I got there they said they don't take same day reservations. Then they switched the story and said they tried calling to cancel our reservation because they had no cars available. Ubered 35 minutes for nothing to have to Uber back because I had no car. read more

A little backstory here, my drivers license has been expired since 2016. However, I am active duty military and my home state of New Mexico has extended my drivers license indefinitely while I am still on active duty. For over four years it has never been an issue, even with rental cars. All I've ever had to do was show my license, the extension letter from NM, and my military ID. That ended today unfortunately. The branch manager had no idea what a military ID looks like, or any other military documentation. He said that he had no idea of knowing whether or not my active military ID was still valid, and that it still didn't tell him whether or not I was active military. MY ID! He also didn't even even know Enterprise's own policy on renting cars to military with expired licenses, which specifically says that there is no issue with renting cars to military members that have expired licenses, as long as they are within the guidelines of their state. After presenting all of this to them, they still would not rent me a car. It's one thing if you're ignorant, it's another if you refuse to acknowledge it and do the right thing. The manager just left us outside and said he's waiting on a call from his higher ups. Hour and half later, no car and no response from the manager. Really disappointed with Enterprise. read more

Horrible experience with this enterprise location. I have rented from multiple Enterprise locations over the years and never had an issue up until now. I made my reservation online and got a confirmation number. Once I arrived to the Orlando airport and before I took the Uber to the Apopka enterprise location, I called this office just to be told that they didn't have a car available for me. I was shocked. How could a company let me reserve something when the didn't have availability? How could they know they did not have availability and yet not even bother to call me ahead of time to let me know this issue ? I asked this question to the person on the phone and he simply said that he "was too busy to call". Then I called Enterprise corporate and even though my case was "escalated" and had been routed to a regional manager, I still did not get any call or email from them. That is it for me and Enterprise Car Rental. Never again doing business with you. read more

I've gotten great friendly customer service and I've rented with this location 3 times between August and November. Friendly and helpful every time. Cars are in good condition also. read more

While renting from this location I was on the parking lot at the back of the building where there is a rear entrance. I felt like a brick had dropped inside my colon and I URGENTLY needed to get to the restroom to avoid an embarrassing disaster that happens to us all at some point in our lives. I tried to get in through the rear entrance because it was closest to the restroom. The manager saw me, as he too was in the back lot and I asked him to let me in because of my situation, which I explained. He gave me a dirty look and said I'd have to go around to the front. I did and I barely made it in time (I should have soiled the entire restroom with my explosive diarrhea). While going out to get my car, I brushed by the manager who was going in and I called him an asshole for what he had done. The rental assistant handed me the keys to my rental car and at the same time, the manager snatched the keys from my hands and said I had to leave. By this time I was running late and told him I wanted an immediate cancellation showing a zero balance receipt. He didn't want to let me in and threatened to call the police if I swore at him again. A week later, I flew to another job location where I had signed up for an Enterprise rental, on line, at an airport. Turns out, the same manager blocked me from renting at any location, even though I still was able to book on line through my Enterprise account card. Needless to say, I had to scramble to get a car from another company that is not my company's preferred vendor. I spend days trying to get through to someone up the line in management who reinstated my membership but who was dismissive of the manager's behavior. He also told me I'd be banned from the branch. I found both of them to be Incredibly unprofessional given the thousands of dollars my company gives them each month. Although others might think I was unprofessional, they don't fully appreciate the urgency and potential consequences of the situation I was in. This was 2-3 years ago. read more

Horrible Experience Be sure to get everything in writing they will try to take advantage of you every chance they get. I called in to find out the price for an extra 3 days " Sat - Sun - Mon and they ended up charging me 10x the amount quoted over the phone. BE VERY CAREFUL WITH THIS ENTERPRISE THEY ARE VERY VERY SNEAKY AND WILL TAKE YOUR MONEY. read more

Great customer service at the apopka location. (Can't say that for other enterprise locations) I've rented several cars and never had an issue. Someone t-boned me last Thursday, have to get a rental vehicle.......enterprise apopka is and will always be my choice. Thank you guys. Keep the good work up. read more

Want to give 0 but can't. They do not do anything like professionals they just suck at customer service. Wish I wasn't so pissed off I may continue to write but. Just don't rent from them unless it's the only last option read more

Worst customer service ever! Both me and my husband are currently active duty for 24 years, never had an issue like this. Tried to get a rental car from Enterprise and license is expired from my husbands home town. We have our military ID and a letter from NM revenue that validates our expired license as an official license still. On top of it, the Branch Manager, Corey Shirley tells my husband that he can't tell if our military ID is fake or not and ask for paperwork. So my husband pulls up our LES to show we are in fact military. That doesn't work either, according to this gentleman, it only shows we are getting paid by the military...SMDH. Never have we had this issue before from a rental car service. If I could give them zero stars, I would. I'll make sure to pass this onto my military friends, DON'T DO BUSINESS WITH THIS STORE! Shame on you Corey. We will take our business elsewhere. read more

They are always wonderful there. They are prompt and courteous. The cars are clean and well taken care of. I would definitely recommend this location. read more

I'm here on a Saturday Morning, and it is a chaos in here. I don't blame the employees because they're doing everything they can to move the flow, they absolutely need more employees here. It looks like the business is poorly managed. read more

I made an extremely last minute rental because another company (economy) failed to issue my car. Aaron at Enterprise was very nice and helpful and the process was quick! He was friendly, patient, answered all my questions and was upfront about fees, tolls, etc. I will be renting from them again! Oh and the car was clean and good on mileage. read more

DON'T RENT A CAR FROM HERE! They are liars, thieves and the customer service is terrible. Wish I could leave negative stars. Response to Enterprise's comment below... That's nice of you, but it does not resolve my issues. We tried that route... No one returns our call! Still waiting for manager's call. read more

We came to this location after my husband and I were in a horrific accident, to pick up a rental car. We did have to wait a little bit for service but once they started helping us they were very professional. Jason helped us and hooked us up with the nicest car they had on the lot, it was a big car which was exactly what I needed to have for peace of mind after the accident. They made themselves available if we needed anything else. I would recommend them. read more

Great location, quick check-in, no hesitation to provide a free upgrade when the vehicle we expected wasn't available. Found both Jason & Nick customer focused with a can do positive attitude. Affordable options and a high value quality, clean & safe vehicle for a fair price. Wouldn't hesitate to rent from this location and Enterprise in the future. read more

Horrible place to rent a car, this company misleads there customers, try's to up sale, and changes their price upon arrival . I turned in my car a few hours after my pickup date , and was charged an extra day! They owe me a whole days rental, I called their office for that day refund and did not want to give it back because their contract said "this and that" but their representatives gave me a different story. These guys are just out for your money, turn the other way! read more

The most unhelpful and uncooperative company to rent a car from. I totaled my car and they could careless about being accommodating. I had to go back 4 separate times just for them to still not allow me to rent a car. read more

The staff at this location is outstanding. I have been renting a car every week here for the past four months and Joel/Mckenzie have been great to work with. The only "issue" I have with this location is that due to it being an off-airport location, the selection of cars is somewhat limited (to be expected). Other than that, my experiences with this Enterprise location have been great. read more

We rented a car in Apopka, FL. They were very professional and friendly. Same for the Raleigh,NC office where we dropped off the car. We will definitely use Enterprise again. read more

If i can give minus stars i would have. Worst customer service i have ever ever receive in my entire life. i have rent from this place for so many years and no issues. Today i was disgusted the way i was treated and embarrassed. I try getting a car this morning and Zack "manager" came out telling me they are not able to get me a car because they had an issue "with me" last night and one of their cars( Ram) . where the police was involved. when i wasnt even there last time i rent a car from them was jun 21 2019. he said is in my account. i try asking why someone else have acces to my account, why can you guys check information with the person they said they had the problem with and my info and see is a mistake. i got nothing the manager was rushing me away like i was a dog and not helping me to get it fix. all he said was sorry he cant help me and walked away. he didnt care to provide me with any phone numbers basically he just did NOTHING. seens like he was just convinced and assuming it was me they had the issue with and dismiss me. if you are scare of people taking over your account and doing whatever they want with it dont go here cuz obviously they are not taking precautions to make sure the account and the person match. they just give your account to whoever. at this point i dont know if i was racially profile..my name and last name is super unique so im so confused as to why they gave my account to someone else. they def ruin my whole day and my family road trip with had plan. i still cannot believe the guy is a manager because i didnt get no help what so ever from him. is disgusting how big company like this treat their customers. i had to google search the company customer service number and talk to them and waiting to see what they going to do. i def not feel safe now with my account with them and my information since i guess anyone can have access to it. read more