I cannot say enough bad things about this place. I had a reservation scheduled for Monday morning…read morepickup a week in advance. They call me 10 min before my reservation and say I should go to the airport to get a car. I tell them no, (there's a parking lot full of cars) because I made the reservation there and I have to go to work. I show up, they take my info (very slowly) and then proceed to tell me they are going to drive me 20 min to the airport to get the car because they don't have any there. On the drive there, the lady told me that she spent her weekend cleaning 18 cars at the airport and that every single car in the lot at the loop location was dirty. Why the hell would you not bring the clean cars to the location with the reservations, or clean the cars at that location beforehand?. I get to the airport and have to re-do all the info (the lady here was very nice). I'm late for work because these people can't get their sh*t together and be prepared for reservations a week in advance.

I can't get a rental through my insurance anywhere hertz or enterprise so many damn excuses, I…read moretalked to a retired insurance agent and he filled me in on the b s.y'all should be ashamed of yourself, three rental places in Tyler and YOU don't have a car b b b will also hear about the way you do business I'm done

When I say I've been with this company for over a year and they have really been more like family…read moreto me and have helped me with anything dealing with my truck. I would tell anybody needing a ride go check out my family a AB and they will hook you right up best experience I've ever had with a vehicle. Come join the family

AB Rent-A-Car Inc. is AB Rent To Own serving customers across East Texas with car, truck and suv…read morerental vehicles and rent to own options as well. Great people, better deals and good automotive services for any vehicle you choose. $99 a week is perfect for my budget. In Tyler, Tx and Longview, Tx. Ask for Frank and tell him GUBU sent you.

Poor service the hours for Sunday was until 6 pm. We were at the airport by 4:50 pm and no one was…read moreat the desk. We called the number and the phone was ringing behind the door. There was a cell phone left on the desk and a bag. Whoever was working was not doing there job right. We had to spend 10 to 30 minutes and one of the airport employee asked us to drop off the key at the express key return and it was missing envelopes.

Alex really came through for us! We needed a car & I showed up at the wrong location. Let me just…read moresay Hertz is the best!. He got us a bigger car at the same price in less than 10 minutes. If you need to rent a car in Tyler, Hertz is the place. He even walked me to the car with an umbrella & helped us load our suitcases!

Kat takes care of her customers. She is beyond amazing!!!!! I've been renting cars at TYR for…read moreover 12 years and I always always choose National. And it's all because of Kat. She is helpful, professional, and treats me and family like kin. Thank you Kat and thank you National!

The car in the category I booked online was unavailable when I landed…read more The station manager Kat Nunez kindly offered a complimentary upgrade to the next car category. Her efficient service epitomized a stellar customer experience. The rental company is located in front of the baggage claim and clean restrooms.

Daisha was super helpful from the beginning of pick up to the drop off of the car she made…read moreeverything super simple! She will be the reason I will come here and reefer people.

When I came in here it was empty, but it still took 40 minutes to get my rental. I was told that my…read morecar had a full tank of gas, but it was about an eighth of a tank shy. Also, the front seats were really gross and dirty and this is a long-term rental so I'm disappointed and will probably try to swap it out. overall, I would avoid this location. The Lovefield airport location is a million times better.

Needed a exotic car for my Tik Toks and was skeptical after reading all these reviews here but went…read moreahead anyways since the price was great! I delt with Kyle and he's fuckin awesome the process was smooth and easy renting a McLaren and the car was delivered clean without any issues. You could tell the car is being well taken care off and is beast of a machine it honest felt brand new from the power to the perfectly kept interior Had so much fun with it def going to rent from Kyle again if we need a exotic for my social media these negative reviews here feel fake seems like his competitors find him a threat since he has the LOWEST PRICES of exotics in Dallas haha

Extremely disappointing experience with this business…read more We had an agreement with Rodney James McGaffey and Taylor McGaffey, and we fully completed our responsibilities as a professional car-hauling company. We delivered their vehicle as agreed and received a check upon delivery. Unfortunately, a few days later, the check was canceled, leaving us unpaid for services that had already been completed. After looking further into the situation, we found reports of other companies and individuals describing similar experiences. This raised serious concerns for us and made us wish we had conducted more extensive research before doing business with them. I strongly encourage other transportation companies and service providers to do your own research and exercise caution before entering into any business agreement with this company. Verify payment history and check for any publicly available legal or business records before accepting a job. Based on our experience, we cannot recommend doing business with them. Stay alert and protect your business.

VERY friendly and accommodating. The older (negative) reviews definitely DO NOT reflect the…read morecurrent management. They are exceptional.

NEVER prepay your car. You think by prepaying you are just getting a cheaper rate. But you don't…read morerealize if you decide to cancel you will get a partial refund or no refund at all. All the flights from NY to Nashville were canceled due to weather. Hertz gave me a 50% refund ( $240 ). It took me 2 months and 10 phone calls to finally get a supervisor to give me a full refund.

I travel frequently and frequently rent from Avis . I have experience with Avis company-owned and…read morefranchised-owned stations. I have to say, the folks a this Avis station are some of the nicest I have every worked with. I needed a rental while my car was in the shop for hail damage repair. The rental would be paid by my insurance company. The Avis staff take care of setting up the direct billing set up. OK, that is expected. Before my insurance company would approve the rental, they told Avis to tell me they wanted proof that my car was really in the shop, what shop the car was in, and how long would the car be in the shop. The Avis staff called me for the shop name and phone number. They then called the sop and got all the information the insurance company was asking for and worked with my insurance company to get everything set up. I didn't have to do anything else. The Avis staff went past what I expected them to do. The allowed rental reimbursement from my insurance company is minimal and would barely cover the cost of the dumpiest and smallest rental car from any rental car company. Again, this station worked with me and gave me a clean new car that far exceeded what I expected to get for the amount the insurance company was willing to pay. I really appreciate the great customer services I received a this Avis station. I wish they were all as good as these folks.

Beware hidden charges! Quoted a rate and was billed double. Service fee for this, service fee for…read morethat. Go somewhere else!

Cabo is back, and he's as good as new! Several weeks ago, I shared with y'all how my sweet friend…read moreof Alliance Dent Repair, April Joyner Kinsey gave me a referral after I was treated pretty poorly at a large collision repair in Plano. She sent me to Kirby and crew at Hance's Uptown Collision Center. From "hello" this was the best experience ever. They are kind, thorough and professional. Carrie at the front desk is an absolute Wonder Woman. They got the work done quickly and made my brand new vehicle just like new. Estimate from the icky collision place? $1800+. Hance's repaired my car perfectly for UNDER $400! My car was washed when I picked it up! Sparkling and ready to go! Thank you, April for the amazing referral. Thank you, Hance's for going above and beyond!!!!

Want to know why our insurance rates are sky high? This place! Charged me over $1800 for an…read moreestimate and over 3 pages of replacement parts, all mechanical and nothing requiring "Tesla certified". I took the car to my shop and fixed it requiring less than 1/3 of the parts they said it needed. This place should be ashamed of themselves for attempting to screw insurance companies and/or out of pocket customers like this. They even almost begged me to let them fix the car, even saying I won't be able to get the parts. I did! #beware