Budget, this location should have Low-dget for their branch name. I am so much disappointed by this…read morebudget. I reserved the car today for 2 days and it was Subaru Legacy and they did not have that car so offered me Hyundai Elantra which was ridiculously unfair with the amount I paid. So I declined it but before I asked for $20 discount on Elantra as it's just not close to Subaru Legacy and the dude inside declined my offer where as if I rent the Elantra I could get it for 103$ by default they would lose only $3 and they did not consider the time I have wasted in his counter. I wasted my beautiful 30 mins early in the morning risking the office hour. They are just crap, they try to take your money with not matching car. And when we ask for discount for less comparative car they shook their head.

Budget car rental is probably one of the worst businesses in America…read more I waited for an hour to pick up my car and nobody showed up. I call customer service to reach the people in charge and they told me they can't (they are useless). Worst experience ever!!! I'll will never rent from Budget again!!!!

Jen Castellano is very sweet and will do whatever it takes to more than satisfy her customers. She…read moreis truly great at what she does and is a pleasure to do business with. I recommend her to anyone that needs a car rental!

I would like to thank Rosalye for doing an amazing job. She helped me go step by step through the…read morerental process and made it so easy and stress free. Thank you again for everything.

This place is a nightmare I rented a minivan for a trip…read moreAnd the car had 110k miles and looked like a piece of junk It had rust and dents all over In addition the car smelled like smoke. Trying to work thru this awful rental, the owner called me to try to work through the headache. She never called back! In addition The person working there is disrespectful and not happy to be in his job Fly clear of this place!!!!!

They are super nice here. I was a bit late on my return due to work, but the owner worked with me…read moreso that I was not charged for an extra day. The lot is small, but they gave me a super clean brand new Camry. It still had the new car smell! (I almost didn't want to return it, haha.) All around it was a pleasant experience. P.s. It's a bit hard to find. Look just past the Napa auto parts, just before you hit the 287 overpass. Also, there is an Avis and Payless here.

I have to tell you that this car rental establishment is on time they are professional they care…read moretheir punctual. They make you feel comfortable and all I'm gonna say to Jeff and to Chris is that you can best believe I will be referring you to people that I do know who do ask me which place to go to rent a vehicle keep up the great work and know that you are the best. I thank you very much.

Friendly staff, quick to finish the paperwork, free upgrade on the car size, what's not to like? If…read moreyou remember where the Napa auto parts was, this is in the basement. The driveway is a little bit small and overgrown but you'll find it. The office is exceedingly plain.

My Enterprise rental on 7/1/26 was absolutely fantastic! From the moment I checked in, the staff…read morekept everything moving smoothly even though the place was buzzing with pre‑4th of July crowds. The car was spotless, drove beautifully, and got me to and from my meeting without a single hiccup. I genuinely felt taken care of the entire time. This experience was far better than a previous rental service I've used, and I left feeling impressed and grateful for how seamless the whole process was.

This is a wonderful car- rental agency. Mimi assisted us in finding the car most suited to our…read moreneeds. She was courteous and knowledgeable. Upon returning the vehicle, Matt and Chris made it easy and were so kind in providing us with a ride back to our hotel in pouring rain. Thanks to all for an excellent experience!

Hertz and it's subsidiaries have a new scam: they charge $125 cleaning fee. I returned the car as…read moreclean as when I picked it up - which was very clean. Can't get through to dispute it, only can fill out an online form. Also disputing through my credit card. Advice I recieved from an advocate is to take photo?video of interior and exterior of car at pick up and drop off and have attendant document it. So disappointing.

I made a reservation online for this location, and tried calling at least 20 times to confirm my…read morehome pickup. They never answered and the calls always forwarded to the Hertz main call center after a while. Even the Hertz call center employees were not able to get in touch with this location on the main number or another internal number. I ended up cancelling my reservation altogether and I'll never try this place again. They've lost my business for life.

Located on the extreme right side of the lobby of the Olde Mill Inn. Had the unfortunate need for a…read morerental car on short notice, twice. Both times a car was ready within an hour. Pickup and drop off were straight forward. Vehicle selection was limited and their rates are barely tolerable for the suburban location. It was very hard to get solid info from the Avis website about what was offered here and my Avis # was not properly attached to either reservation. Minor concerns overall - the car worked fine and there were no billing issues.

We booked a car at this location for a Labor Day weekend road trip with a 5pm pickup time. When we…read morearrived to pick it up at 5:15 (they're supposed to close at 6pm), no one was there. We called the corporate 800 number and found out the agents at the Basking Ridge location had cancelled our reservation at 2pm without notifying us! Our suspicion is they wanted to go on vacation themselves and cancelled our 5pm pickup. It took 4 more hours, a trip to Newark airport and about $100 more to get a car that night. Terrible experience, completely unprofessional. Do not rent from here!

I had the most heartening experience at this agency yesterday…read more I was looking for an address nearby to pick up my grandson at his school bus. My gps was not showing a map in the cloudy, rainy weather and I could only remember some landmarks during my arrival by taxi the previous night. Also, I couldn't find the high beam on the rental car. Initially, I went to the gas station on the corner. They're supposed to help travellers in distress, right? They heard my problems and sent me across the street because "there was a car rental agency there which could help me" ( not mine as it happened this time). So I walked in for help at Hertz. Trevor at the front desk, greeted me pleasantly and asked how he could help. He recognized the street name I wanted; pulled out his cell phone to confirm directions ( 2 minutes from there if you knew the way). Then he put on his cap and walked over in the rain with me to my car, parked literally by the front door of the gas station, and showed me where to turn on the car lights. Before he left me he reviewed my route and reminded me that we had just over-ridden the automatic lights. I would have to switch back when I arrived. It was a perfectly competent, helpful and generous effort. This Hertz agency defines a good neighbor. I am happy for the people who live here. I got to my grandson's bus on time.