I don't leave reviews often - but wanted to register a compliment for these guys. We had a problem with a reservation and I was very impressed by the degree to which these guys bent over backwards to make sure the issue was fixed, we had what we needed, and were happy with the result. Mistakes happen, based on their actions, the team was genuinely committed to a good customer experience-and indeed we found a great solution that worked for our needs. I'll be renting from them in the future. Thanks Tyler and Will. read more

We had rented a car at a different location during the WA floods. We called the Bellingham location as they were still open. Chad was incredibly helpful in getting us into a car and even allowed us to return the car to our initially intended location. It was a great stress relief to have our rental accommodated. He followed up after the rental to check in on our experience as well. Would recommend. read more

Chad the manager called us, would nor allow us to opt out of the insurance they provide though it's not necessary. On the phone as I was speaking, he spoke over me. Making me look at my phone to see if I accidentally pressed the mute button. No I didn't he was hear rude, did nor give me space to speak and told me it didn't matter that my insurance was extending the rental, they need the vehicle back. Chad was so unprofessional, this is my first negative review read more

My experience at this location was great! All of the staff I interacted with were extremely friendly and professional. The vehicle was very clean and performed perfectly. I was able to easily drop the vehicle off after hours. The day after I dropped It off I got a call from Mark verifying drop off and to close out the contact. I appreciated the time they took after I was done with the vehicle to check back in with me. Will definitely use this location again!! read more

Enterprise Rent-A-Car - Rental Vehicle - Car Rental Near Me - Bellingham, Washington

Manager Cole is terrible. I have been renting cars with enterprise for years but won't continue. While moving between Washington and Oregon I have needed to rent cars and always pay with debit card. The agency has always collected a refundable deposit for using a debit card -- no problem. Today this manager Cole refuse to honor my car reservation due to no major credit card. I scrambled to find another rental for my trip which cost me additionally money and delayed my appointments. Enterprise has lost a customer. Cole should not be working as manager or in customer service. read more

Simply put, Rudy the branch manager is an asshole and incredibly unprofessional. When picking up my car today I was told there was a fee and when I went to pay that fee with my fathers card (I did not have the money on my own card) he butted into my conversation with another one of the workers and repeated loudly, rudely and very sternly that he told me over the phone the card had to be in my name. I did not recall that he did and was pretty sure he did not and when I stated that he got louder and stared me down. It was INCREDIBLY uncomfortable. We ended up doing a bank transfer to my card so I can use it and got out of there ASAP. My dad was livid that they spoke to me that way as well. The worker there who was a newer hire was incredibly kind, funny and helpful and im glad he took over and worked with me vs the jerk of a branch manager. The car was ok, but honestly if you want people to talk down to you and belittle you, go here, if not, go to a different location or just another rental company. read more

Be prepared for an aggressive push to upsell at every turn and in every conversation! My husband needed to pick up my rental for me and they lied and said that I wanted a more expensive car. He was there when I had ordered the car so he stuck to my plan. read more

I rented a car for 2 weeks to drive down to LA. There were several issues with the car, relatively minor but annoying. The branch manager, Cole, was not very helpful, but the Area Rental Manager, Corey, stepped in and made everything right. -Car: 2.5 stars (ok but could be better) -Branch manager: 2 stars (could've been better) +Area manager: 5 stars (Great) Total: 9.5/3 = 3.2 stars Problems with the car: -Clearly, the car was not washed (well) . There were visible bug splats, etc. -Gas tank was only 2/3 full. How am I supposed to put only 2/3 of the tank when I return the car? -The registration in the glove compartment had expired. -The maintenance reminder was not reset. As soon as I picked up the car, the maintenance reminder started popping up. As I had 3,000 miles ahead of me, I checked the oil myself and call the office to ask about the maintenance records. All these points above indicate that the car was not properly maintained and was not properly prepared for a customer. So, I was pretty unhappy because these really added stress to my long road trip. Besides, I had paid only $1,000 for the rental, so much more than normal because of vehicle shortage. Problems with the branch manager: I brought up the issues above with the branch manager, Cole. He had an excuse for each and every problem I had. To be fair, I want to acknowledge that he did offer me a 5% and an option of switching out cars in LA. I did not find a 5% discount ($50) to be appropriate. It is also such a hassle to switch out cars. Area Rental Manager: Corey, the area manager, was copied in on my emails to Cole, the branch manager. Corey reached out to me, acknowledged my concerns, and asked me how they can make it right. I was really impressed that he put a customer first. PRO TIP: During your rental, you will receive an email from Enterprise with several people copied in (e.g., branch manager, area manager, etc). Make sure to REPLAY ALL to share your experience. Not only concerns but also compliments. Summary Given my experience with other rental car companies, I would have given Enterprise no more than 2 stars (could've been better). However, because of Corey's professionalism and his willingness to go above and beyond to satisfy a customer, I decided to give them 4 stars (see above for my calculation). I will use Enterprise again but I will reach out to Corey first as he offered me. ************************************************************ If you found my review helpful, please smash the "useful" button! Don't forget to share my review with your loved ones and those who you care about. If you liked my review, follow me on Yelp or send me a friending request. Also, don't hesitate to PM me if you want my opinion on the business. Stay safe and healthy and keep Yelping! read more

The car options were just alright, and the car was alright all and all. It was a Toyota so very dependable at least and good, but it wasn't any special sort of Toyota, and was in just a bit of rough-ish shape honestly, but whatever it did the job. Car rental places here especially are just a touch uncomfortably high-ish really in my opinion, but maybe it's gone up even further with inflation the way it is these days even more so.. read more

I reserved an Audi A-3 or a BMW and showed up with my options being a Buick suv or a Chrysler 300 .I called them the day before and was assured I would get the car I asked for. Instead I am driving a piece of junk Buick for the same price. Won't use them again. Upon returning the vehicle I was met with a more pleasant agent who gave me a discount and was more understanding of my frustration. read more

We had a relatively complicated rental situation and Mica really went above and beyond to make it happen. We needed a car that we could return across the border, but we were arriving late enough that we had to pick up the car from the airport (this location would be closed by the time we arrive). Enterprise normally won't let you pick up a car from the Bellingham airport and return it in Canada, but Mica worked things out so that we were able to pick up the car that reserved at this location at the airport. When we called the corporate number, they said this was impossible, but Mica talked to the corporate office and volunteered to move the car to the airport herself so that we could get the car. There were some issues on the return (the Enterprise location we returned the car to in Canada didn't call this office to say that we'd returned the car, which resulted in a bit of hassle for us), but there's nothing someone from this location could've done about that! read more

Customer service at this location = A+ ...for the rest, it's a super busy location, it's hard to pull in and out of here (there is a back way if you miss the turn and it's easier..) the lot is always packed. The cars are Not the greatest (or I've just had bad luck here ..). I ended up with a van that was awkward to drive and despite it being a non-smoking vehicle (it was marked with a sticker), my nose detected cigarette smoke and wouldn't shut off trying to confirm and it gave me a headache so yeah, not pleasant. Vehicle had satellite radio which worked for first day but then shut off which was disappointing. Luckily I only needed vehicle for a few days. Would Definitely go back for the excellent service. read more

Do NOT USE the ENTERPRISE RENT A CAR location on IOWA STREET in Bellingham, WA. SERVICE WAS HORRIFIC and UNSAFE in my opinion as a registered nurse, business owner, and disabled senior!! The branch manager, RUDY, is the most unprofessional, rude, unhelpful rental car agent I have ever dealt with!! They first gave us a car full of ants, and when they delivered a second vehicle, it reeked of cigarette smoke! When I tried to have a polite and professional discussion of our complaints and concerns with RUDY, he talked over me and hung up on me!! We are going to get a different car from a different location as this is not normally the service we have always come to expect from Enterprise rentals. My biggest concern is for public safety, our family's included. * If RUDY, at the IOWA branch of Enterprise in Bellingham, WA, is renting cars with ants, smoke, and half-empty gas tanks, how well are cleaning them to protect customers from COVID-19? read more

We had to rent a car because unfortunately ours was totalled. Lucas helped us get everything set up and made sure we had everything we needed, all questions answered and knew what to do next. Thank you for making a hard time a bit easier. read more

Made a reservation to rent a car from here while I was in town visiting my family. Unfortunately I made the mistake of ordering through a partner of theirs so they didn't reserve the vehicle and had the wrong phone number on file. After I spoke to their branch manager Cole he was reluctant to admit any fault on their end and didn't empathize with me as a customer at all. I've always been a loyal Enterprise customer back home so I was disappointed in his response and the overall customer experience. He kept making me feel like I was at fault for not hooking it directly through their branch. My question for their management was "why offer your reservations through third parties if you aren't going to treat them like you would your customers". Then Cole told me that he'd call me in an hour as soon as a car came in.. needless to say it's been 5 hours and no call, not even a follow up. This was the first time I really felt like Enterprise didn't care and didn't want to work something out for me. Now I'm without a vehicle for Christmas and have to find a way to make it to my brothers house in Oak Harbor. Not acceptable to treat customers like this when they make a reservation with you. read more

Great service. They made the process very easy, nice friendly staff. I usually use Enterprise for my car rental needs.

I've had mostly good experience renting vehicles from Enterprise over the years. But things can go wrong no matter how well a business is run. And this was the case with my last rental from this location. I reserved a minivan, but on the morning of pick up was told by phone that one wasn't available. I would have appreciated notification a little earlier. The substitute was a Jeep Compass which is very cramp for us for a one week road trip with 5 people plus all the luggages. But we managed, barely. Nonetheless, Austin & Eric, in the office were sympathetic and professional. They offered me the choice of the Compass or a 12 passenger van. They also matched the rate for the vehicle class that I found with my Costco account while waiving the one way fee for return. The great customer service didn't make up for the unavailable vehicle but it did make a disappointing experience better. read more

Chime debit card was not accepted even though it is a bank debit card. They said Chime is considered a prepaid card because it's a online bank. Not true. They are a official bank and here is even a article from chime talking about the difference between a prepaid card and chime debit. https://www.chime.com/blog/all-you-need-to-know-about-chime-vs-prepaid-cards/ This place just decided on there own that my debit card is a prepaid card. Making it harder to rent a car. Bad customer service read more

Don't bother picking a certain type of vehicle the website or app says they have. You will arrive and they won't have it available. Why take a reservation if you're not going to honor the reservation? Waste of my time using the app or website. You have to go in person to see what they have. read more

I will admit, I had no particular loyalty to any rental company before my recent experience with Enterprise on State St.; now, I will forever expect to be treated as well as I was by this team! We picked this rental based on convenience only, it was supposed to be for just one day and we didn't care what kind of car we received. Annie was so personable and friendly upon checking in that I felt comfortable when I had to extend my reservation, unexpectedly, by an extra day. But the TRULY impressive interaction occurred when dropping the rental off. I was concerned I might have misunderstood the representative about the extension and hoped to talk with Annie for a little clarity. She was working by herself and the phones were ringing off the hook and there was a 'concerned customer' in a hurry behind me in line. I stepped aside, as all I had to do was walk a mile or so in the rain, and was in no hurry to get started. Annie handled the morning bustle with dignity, grace, and absolute professionalism! If I were an employer she is exactly the type of employee I would attempt to recruit away from her current position!! Enterprise is lucky to have her!!! It didn't hurt at all that she offered a courtesy ride to the mechanic's garage; I forgot that was an option and was so grateful to be reminded as I started to leave. Thank you Annie and team!!! (Why four stars then? Corporate pricing is not in Annie's control and her Five Star Service was slightly dimmed by the expense of the rental.) read more

Oh my goodness - these folks are terrific. Local and company communication was courteous, clear, supportive, and reliable. And the local State Street staff is professional and have fully demonstrated the best of customer service. Highly recommend!!!!! read more

These guys are awesome. I have zero complaints about the cars I've rented; the local and SeaTac airport customer service is friendly; there are always cars available when I need them. One time they upgraded me to a ford explorer when I was paying for the cheapest smallest car, so that was nice of them. Thanks, Enterprise! They are also just a short walk from the downtown transit center if you need to take a bus there or back. My insurance company used Enterprise when my car was totaled and it was a no-hassle process. I definitely recommend Enterprise if anybody asks me about rental cars in Bellingham--even though nobody ever asks me about rental cars in Bellingham. read more

I recently was involved in a car accident, and while my car was being repaired needed a rental car. When I arrived near the end of the business day, the staff provided me with a vehicle they had available (which was a truck). They let me know I could bring the truck back another day to exchange it for a smaller vehicle at my leisure after I asked if exchanges were possible. A couple days later I came in and exchanged the truck for a smaller car with literally no hassle. I walked right in, asked to exchange, they let me pick the car I wanted and I was driving away 10 minutes later. When the time came to pick up my car from the shop, I returned the rental and they drove me right over to the shop. Three different women helped me, and each one (including the assistant manager) were fantastic. Very nice, very knowledgeable. They made it very easy to rent a vehicle for a first-time renter like me. read more

I am not sure why my review no longer appears. Re-posting. This review applies to both Bellingham and Seattle (Ballard) location. Please be careful when renting from this company (and location). My family learned the hard way that this company will gladly milk as much money from you when not careful. At first, we were happy that they (Ballard location) rushed getting a Dodge Caravan ready for us to rent. Adriana did a walkthrough with us. Scratches and dents were pointed out; however, we were advised that these were no problem as they were "not larger than a golf ball." We returned the car to the Bellingham location the following day. Britney (management assistant) quickly pointed out one of these dents proceeded to charge $300 USD to our card within the same day. We called back to re-rent the car or at least ask to hold off on fixing so that a proper assessment can be done and involve our insurance. Britney advised us that they had already sent the car out for fixing and that "Damage Recovery" may charge us further. We proceed to call the Ballard location hoping they would be more helpful. When we asked for the area manager, Cory said that their area manager (Kassy) was "new and didn't have a number to provide yet". The "Damage Recovery" department proceeds to also say that the car is still "under investigation" (despite being a week after the return and fix) and that it might take 2-to-4 weeks for them to determine if more charges are required. I will admit that we should have been more careful and videotaped/documented the initial walkthrough. At this point, we are at this company's mercy for any damages they can simply attribute to us and charge to our credit card without certainty of a fair assessment. Take precautions when renting from this company or look for more reliable alternatives. Will not be coming back.Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

I've finally gotten to the point in my life where I'm not going to book rental cars just by price; I'm going to stick with the company who has consistently provided top-notch service time and time again. And that company is Enterprise. Occasionally I've had to rent a car right here in Bellingham, and their in-town location is very convenient (who wants to take a trip to the airport if it can be at all avoided?) - they always have a good selection of cars and you can reserve online in advance. Their rates are amazing, and the staff is super friendly and helpful. And if you don't have a way of getting to/from their location they will come pick you up! I'm proud to be a loyal customer of Enterprise. read more

My wife and I rented a car with Enterpise through the Enterprise app for a car the next day. I had an 8AM pickup scheduled. At 7:30 that morning I received a call from the local Enterprise dealer saying he didn't have a car. He also did not even check the airport location to see if they had one (they didn't). So I had a CONFIRMED reservation and a half hour before pickup I'm told there are no cars. Beware of using Enterpise.... I never will again read more

Horrible customer service even from there management. They made a mistake and they could not even compensate me or bother to apologize and they kept the car with a full tank of gas I cleaned and washed the car and at the end they just wanted me to rent another car and knowing I didn't need to pay anything out of pocket they still wanted to charge me taxes and fees they were more worried about there employee using a car for his personal use then a customer needing a car..After my experience I went to Hurtz and it has been nothing but amazing!! Avoid this place at all costs. read more

They drop me off about 12 miles away from office location car was clean and ran well I rented the car in Seattle and dropped it off in Bellingham Very reasonable price read more

Doing our anual vacation we rented a car for 2 weeks 5 days Audrey helped us out with everything explained details about rental process. Reached out to us to make sure we weren't having any issues with the car. read more

I received excellent customer service from this Enterprise location. I recently rented on three different occasions between June and August of 2014 and each time, was impressed with level of customer service I received. I noticed others had negative experiences at this location. My experiece was the opposite of theirs, polite staff, quick drop-off and pick-up, even when busy. I'd recommend this location to someone looking to rent a car in Bellingham, WA. read more

Anthony and Lolly were INCREDIBLE! They were so friendly, helpful and patient. I have nothing but good things to say about this location. Thank you. read more

We were vacationing from Hawaii and had excellent, friendly, and professional service from this Enterprise. Once we arrived, Lucas was awesome and offered to upgrade our car 5 mins into our conversation. Brittany was very helpful when we called back a few days later to see if we could keep the car longer than originally arranged. They provided us with excellent customer service and I would highly recommend them read more

After a fender bender, I needed a rental. Enterprise made it extremely easy, working with the insurance company and I. They met me at the auto body repair and I left the rental at the repair shop when my vehicle was repaired. They were friendly, cooperative and professional. read more

Small location but they have everything you need. Staff are all friendly and easy on the eyes too, especially the guy with glasses:) He offered water and to refill the coffee cup I had been drinking out of, super nice! Process was quick and efficient. Prices seem better than Hertz as well. read more

I have rented a car from this location several times for work. I had my purse stolen and only had a temporary paper drivers license while I waited for the hard copy to arrive via mail. I also had my passport with me as ID. I was turned away on the spot. Really? There was NOTHING wrong with my driving get record! I just was robbed and now have to deal with this. What exactly am I supposed to do while I wait for my drivers license to arrive? Your system has a record of me! This is not my first time renting with your company! I have rented several times! I have documentation showing that I am a licensed driver! I am the victim here! And now I can't rent a car! Not happy! I will be sharing on social media. read more

Horrible horrible service! We made reservations 2 weeks prior our wedding day, for 2 SUVs. When we arrived the day of to pick up the cars, they only had 1 Suv on our reservation and told us and that they had no cars available. (When we reserved the 2 cars in the same reservation under 1 name) How horrible it is to try to find a car elsewhere last minute on our BIG day!! Also, when we called to confirm before the wedding if we could pay with a debit they said yes. But at the time of arrival they did not accept debit card payment! DUE TO THIS CAR ISSUE, WE WERE 1 HOUR LATE TO OUR WEDDING! Fix your customer service and communication skills. Would never recommend anyone to you guys, and will NEVER rent from here anymore!! read more

Service is okay. A little on the slow side in terms of getting customers into a car. Also they don't honor the occasional $9.99 local weekend rate which I think a bunch of horse $h!+. Lots of Enterprises in Seattle participates in the $9.99 weekend rate but for whatever reason this local Bellingham station does not. Also if you use a debit card expect to be change up the ying yang for the deposit. In Seattle I use to be charged an extra $32 deposit for a one day $32 rental. In Bellingham I'm charged an extra $200 for a one day $32 rental. Then it takes about 7-10 business days to get that deposit back onto your checking account. Since then I started to use my credit card but rent from Hertz since both companies charge similar rates. The difference is that I get Alaska Air miles when rent from Hertz and nothing when I rent from Enterprise. If you're an Enterprise Plus member and rent from this location you won't get any special privileges either. I've been a Plus member for almost 7 years and it still doesn't get me out of the checkout line any faster unlike the other non-airport Enterprises in Seattle. read more

Rude, rude, rude. Did I say rude? If I can five them negative stars I would. The guy who answered the phone told me after my 2nd question "those are great questions but I have to take this call see you Thursday" and hung up on me. Nice you jerkoff! Called Hertz and got a better deal w/ XM radio & navigation which was included w/ the car. Never again will I use Enterprise. Avoid this one location @ all cost. Should have expected this after reading the other review. Negative stars for these jerks! read more

I asked for a certain model of car, and was told I could have that at a higher rate. When I arrived, they did not have the car I requested and kept me at the higher rate. Then I waited 45 minutes for the car that I did not want, to be ready. They did not track me at all. read more

Love this location. They are so nice and friendly and much cheaper than Airport. Will never rent a car anywhere else!