Took 35 mins to get done checking out with one person ahead of us. Vehicle did fine but checking…read moreout at the airport a week later found that they did not honor the travel app price as booked. This took a couple calls and more time to fix.

Extremely frustrating situation that could have been avoided if they had explained the process…read morebetter. I respect that they have rules they follow. But if the person setting up the car rental doesn't let you know ahead of time it's completely a miss on their part. Also the person saying my driver license isn't valid when it is. Overall they all need to communicate better to their customers.

I am writing this on behalf of my mother in law. She has been a long time customer here and never…read morequestioned the service. She recently brought her car in for an oil change and they brought up a few other items that she should take care of, one of them being her brakes. The CSR gave her a form that listed she needed pads, rotors, and calipers to the tune of +/- $1,800. Thankfully my son was with his grandma and the suggestion of calipers struck him as odd. I am a mechanic so they had me take a look at the information provided. The Burlington Automotives mechanic that did the inspection on her car did call out her brake pads(and a few other small service items), but did not call out rotors or calipers. I did a brake job on her car and, indeed, it only needed pads with the rotors being perfectly smooth and within spec. The calipers were also in great shape with the dust seals still attached, no cracks or anything like that. We went to talk with Louis, the Store Manager, and he first said that pads and rotors are often changed together and thought it was weird the mechanic didn't call out the rotors. I stated it was because the rotors are fine. I asked about calipers and he went into a story about them potentially seizing if there is wear, again, not called out by the mechanic and the dust seals are in great shape. He then said that the CSR was "new" which is a cop out. If the person is "new", they should have oversight and that still doesn't explain how the mechanic got it right and the CSR got it wrong. When I asked what thier policy is for the hand off of information, he said the CSR should take exactly what the mechanic says BUT rotors and pads go together because It can cause uneven wear, we also dont turn rotors, we just go new. It is a real shame because this sort of things gives all mechanics a bad name. To be clear, the actual mechanic's report was on point and I think he was a fine mechanic. The CSR and Store Manager, though, should be ashamed of themselves At the end of the day, they tried to screw an old lady out of a bunch of money. Louis barely apologized, trying to make every excuse he could to get out of admitting they wronged her. They didn't have her best interest in mind.... do they have yours?

Superb service, excellent customer service ! We are…read morefrequent flyers at Burlington Automotive and trust their entire staff !

How the heck do you give this business only a three and a half Stars? I just had a great experience…read morenot just because they helped me as a customer but all the little things added up, Customer service asking certain questions and answering certain questions and being patient with the process and I know some dealerships it's all nice bright and shiny but you just felt like it was a family experience.

Definitely a zero star rating here. My wife recently went looking for an upgrade and just wanted to…read morebrowse the cars and of course we know how that can go. Unfortunately they were able to get some contact info on her and they became relentless about getting her into a car. First they wants to put her into the first car, which she wasn't even slightly interesting in so she just didn't return the message and then they called over and over trying to get her into another car that she wasn't interested in. Finally we talked about trading in the mini Cooper we had to see if that would help her get something she wanted. After trying to push her into a few other cars she was finally going to settle on something but after being there all day she wants to think about it and come back the next day. They weren't having that. It didn't matter that she wanted to do and on top of that she had our 3 year old with her who was more than ready to come home. By the time I had gotten there the deal was done and she was going to need another hour to sign papers and whatnot. They finally sent her on her way and told her that she needed to show them some bank statements and whatnot for her proof of income. She gave them what they asked for and then after having the car for a couple of weeks they now required her to get a cosigner or demanded for her to return their car and they had the mini cooper ready to go. At the time we were already out of town and on a small vacation. They hounded us the entire time and then told us they were calling a repo company and that we would be paying for it. I told them that's fine, just leave us alone on our last day. We ended up taking the car back and I forgot to say that we had a ceramic tint job done throughout the car which cost over 400 dollars. We took the car back in far better shape than when we got it and they said we had to eat the costs of what we put into it and the biggest slap in the face was how they returned our mini Cooper with so much damage on it it makes me sick. I will be taking them to court for sure but whatever you do, don't let them get your contact info. Typical used car lot and slimy two faced employees working there as well.

I was looking for a classic car. I called Lost and Found classic car company and talked to Luther…read more I made an appointment to go see his cars. He had some beautiful cars out there in fantastic shape. I was looking for a trans am and he had three of them, they were all gorgeous and in perfect shape. Luther is very personable and friendly and knowledgeable. He knew just about everything about the cars he had there. He was not pushy or aggressive just very helpful. I finally decided on the car I wanted and we struck a deal. He even gave me the name of his mechanic in Burlington that works on classic cars. I am very happy with my purchase I'm very happy with Luther and the whole buying experience was fantastic. I would highly recommend him to anybody looking for a classic car you can't go wrong. Dave Trough, ​Bellingham

Recently purchase and had shipped from the lot near Seattle to Albuquerque an pricey early 70s…read moremuscle car from this car lot and the owner who verbally claims over the phone that he has a good reputation. Well, perhaps he doesn't care to keep up that reputation. These are the pure facts-I have all of the invoices and quotes in hand. Before I bought it, over the phone the owner said the A/C was working. Not true. A/C was not working-blowing hot air when it arrived and the compressor belt was seizing up. Put in new compressor-$700. Now just barely working but essentially useless. My mechanic says the only way to get it working is to purchase an aftermarket full AC kit-parts/labor-$2500. When I called him about this he gave the lame excuse that AC is not really used much in the Pacific NW-I know-I lived in Portland OR for 12 years but this excuse is just a red herring. The battery was rated for up to 7 years-when the car arrived date on it confirmed it was 7.5 years old. It died within a week of receiving the car while I was driving it. $175 to replace. The windshield wipers were misaligned and not functioning fully. This car was in the Pacific NW where it rains regularly. Parts and Labor $175. The driver's side lock did not work and had to be removed and rekeyed. $100 The carburetor was in terrible shape and the car kept stalling-had to do a full rebuild-$400. The manual clutch was very, very loose and at end of life and the clutch assembly needed to be replaced-$700. In short, it appears he is running a business selling older cars THAT REQUIRE some sort of checklist when he brings them in. Yet appears there is little to none QA-quality assurance. How can that possibly be? He actually said he didn't know about the door lock not working. Again, how can that be-the car was just left unlocked the whole time it was in his possession? In closing, it is abundantly clear that he is running a shady ship here and he misrepresented his product in this case in a severe way. Further he implied I should have no issues about these issues since he discounted the price for me. Again, another red herring, a non-starter. That is called negotiating! No one held a gun to his head and made him do this deal. In the end, this turned out to be a borderline nightmare-I am still dealing with issues on this over 3 months later. So far I am almost $2500 into this for fixes with another $2500 needed for the AC kit install. All of this point to the only conclusion that one can arrive at: the company is run by a shyster.

They responded promptly. They gave me a quote that was a good value. Looking forward to getting out…read morecar detailed and will report back on results!

Had them detail my car and they done a wonderful job making my car look new again. I would have…read morethem do it again when it's needed. They are awesome and would recommend them to everyone.

They took over a month to fix my front end and stole my tire and just threw on the spare thinking I…read morewouldn't notice I don't recommend this shop to anyone. They are liars

Dally's provides quality service and good prices. Have used them for years and would always…read morerecommend them