Disorganized and poor customer service. Dropped off my car for service, at a local shop and made a car reservation while waiting for the Uber to able to finish my appointments. The app said they had cars available, so I reserved one. Fast forward to arrival: I give my name. Woman at the desk says "we don't have any cars, we would have called and told you if you didnt walk in 3 minutes after making a reservation. " Floored. Unsure how I'm responsible for your crappy app that rents cars you don't have. In not so many words she asks what do you want me to do we have no cars? Ideally your job. So I asked her to hop on the phone and call another location have them bring a car. She calls unenthusiastically, asks 3 locations if I they have the exact car type I ordered. turned off from the whole engagement, I just walked out and left. Had to cancel the rest of my appointments for the day. Executive elite. Corporate customers don't matter here. Go anywhere else. read more

Great car and amazing service! I lost my sunglasses and a helpful employee named Maria helped me past their closing time to try to locate them. Will rent from here again! read more

Great staff, esp Mgr Tyler. Pretty efficient, but be prepared for extended wait times. Fri eve, Saturday, first thing Monday all super busy. read more

My insurance company chose Enterprise and this place was closest to me so I had no choice. Pros: Customer service was awesome. I called to ask about charges and they were very helpful and also people in the front were very friendly. Con: There weren't much of choice when it came to cars. It is small place so if you need a rental, probably better to plan ahead. I called without advance notice and really didn't get what I wanted. Overall, due to friendly service they provided, I would come back and recommend this place to others. read more

One of the worst locations I have seen. Saw one of the employees being rude to people living in the area constantly honking the car horn. Looked like he was trying to provoke someone. read more

This is an update on a previous bad review for an unscrupulous car rental agency that charged me almost $900 out of pocket for a rental completely paid for by my insurance company. The situation involved a car accident right before a major surgery and my need to rent a car ASAP after a long and stressful day. I was given no paperwork when I picked up the car, and discovered after I returned from the hospital that Enterprise had fraudulently added charges I did not request. When I posted my previous review, a "business manager" from Enterprise responded, asked for more information, and eventually I was relieved to be informed by the local Berkeley office that all the erroneous charges would be dropped. However!--I recently discovered that Citibank reinstated those charges against me. I am shocked that my bank accepted their false paperwork at face value and that Enterprise added insult to injury by going back on their word to me! Stay away from this place, especially if you are old, vulnerable and in shock from an accident! read more

Rental car due to car accident, average standard service. Reason for three stars is that they are hard to get in touch with and don't follow up with call back as they promised read more

I needed a cargo van for half a day. Enterprise wanted to charge me $320! Plus they are only open 9-1 on Saturday and closed Sunday, so I'd need to return it Monday morning. I called Uhaul and they only charged $20/day plus mileage 1.19/mile. I was sooo relieved. Now I can afford to move my things. Enterprise advertises themselves as a family run business, but its another corporate rip off! read more

They do not like renting to African American people. Do not go here if you are black I had all the required documents and still was refused services. Not because they didnt have any vehicles.. the manager was very very rude and she deserves to be fired and her assistant as well! I they gave me a million excuses on documents and i gave them everything they asked for and they still made up a excuse on a utility bill being outdated. It was from December 2022 its February 2023 and was able to pull up pg& e on my phone. She refused to even talk to me anymore and have the supervisor give me a excuse saying he would be bending the rules. They just rent to a higher class apparently. I went to enterprise on broadway in oakland and they gave me a vehicle right away. Never come here agin! read more

I wish I needed to rent another car right now! Real talk folks, I rent quite a bit of rides. Each time is a pretty mundane, a non welcoming routine. This rental location has really raised the bar! The service here is amazing, really amazing doesn't do it justice. The staff was efficient, extremely friendly, on top of their games, and worked magic like I've never seen. Each person who I was handed off to, to complete my reservation was outstanding to deal with and left me feeling completely satisfied with my purchase. They really have customer service down here friends. They took care of all my needs and did it all with a smile. If available, when your searching for a rental don't hesitate to search right here. No need to look further, they have it all. Thank you again! read more

I was in a bad mood right before Christmas as someone had driven through a Stop sign and into my car leaving me with no other choice but to get a rental. My insurance company sent me to this Enterprise which was a short walk from the body shop working on my car. The staff provided me with a car to drive immediately and I was able to make it to AZ by Christmas to see my family. Another plus was that the drop off took only took 5 min. read more

People there are nice but very understaffed and under stocked for rentals. I'd recommend making reservations first before walking in.

Great service from Adriana, an assistant manager at this location. Assisted me with a quick and efficient transaction. Minus one starts because there is usually a long line or a bit of a wait and cars are limited. However, they do try and help accommodate based on your reservation. read more

We had a truly horrible experience here and I just saw that others have had similarly bad experiences. I booked a car by phone. When I arrived there was a long line, so I called to verify that the car was reserved and was told it was waiting for me. When I got to the front of the line 30 min. later, they told me that my call had been to the Enterprise Service Center and this branch does not communicate with them, so the Enterprise Service Center has no idea what their inventory actually is when they confirm a car is reserved. I'd had to take a LYFT there. They told me to LYFT to another Enterprise in Richmond and an SUV may be available for $1000 (I'd been quoted $380 by the Enterprise Service Center). They were not apologetic about what had happened. Noting also that the positive reviews about customer service here seem fake. read more

I came here because I had an insurance claim. Everyone from the counter to the gentleman checking me in, Sydney were friendly and professional. I told Sydney I was there and am re-injured following an accident. He was patient and even offered to let me test the seats of different cars to which I declined. That gesture enough let me know I was in great hands and he cared. I would definitely recommend Sydney and this Enterprise branch. I'm glad I chose Berkeley. read more

I had an amazing experience with Biruk at the Berkeley location!!! I highly recommend renting from here!!

This review is for a wonderful employee named Mel. Started off a weekend to Reno with a truck from an Enterprise at another location. Started our trip from Hayward then about around Emeryville/Berkeley the tire pressure monitors on the truck came on and they were seriously under inflated. Without panicking I conveniently pull of at the nearest gas station in Berkeley, pumped air to all the tires to the recommended pressure. Still, no go with the monitors, still showing under inflated tires. Decided I wasn't gonna go to Reno with me just staring at it the whole way. Google'd the nearest Enterprise and waited about 10 mins for it to open. Mel, the young woman that greeted us was all smiles from start. Told her the situation, and in about 10 mins time we were out of there and back on the road, seriously the most stress-free service ever experienced. Wow! Not only that she swapped out this nasty F-150 the other location did a piss-poor cleaning job on, because of the weed I found in the center console they forgot to clean, but it was Dodge Ram Classic 5.7 Hemi. Ah! Mopar Muscle, kind of. Thank you Mel for your great and above and beyond customer service, you made our trip feel safe. Jenney and Mo. read more

I had the pleasure of renting a vehicle by first Yousef and then Armoni. Both gentlemen were extremely kind, very knowledgeable and expedited the rental quickly. They were able to answer all of my questions and get me on my way. I highly recommend this enterprise on 3001 Shattuck and will definitely return if the need arises. Great job Guys I loved the Sentra read more

I wanted to give a rave review in regards to Mel and Ms. Vicky (warm, careful driver who picked me up was sweet, & signals - yay!) at the Berkeley location on San Pablo Avenue. I'm not a frequent customer but I recall the first time the efficiency, warmth and care so I returned. Unfortunately, I don't recall the fellow who helped me then but today, after I dropped off the rental, Mel took care of everything and was so proficient helping me from the beginning when I first got the rental until the end when I brought it back. Felt like she really cared and I was taken care of. Kudos on such a wonderful assistant manager to be hired on this team!  Tank was full, car didn't have fragrances, got a pick of cars between two colors, & car was clean. Person, who sounded male, on Saturday 16th when I called was very nice over the phone too! Picked up quickly. Everyone I've encountered has smiled, acknowledged me even though Mel was helping me. Thumbs up! read more

Alex gave me hard times as much he could they check everything after checking everything I stay there more than 45 minutes he said I can't give the car because the credit card didn't have my first name I can't believe it how could they play with people like that I spent half of my day here is big mistake to spend your money and time here I will tell everyone I know read more

This place needs to use a call center please, we've been on hold 40+ minutes including that Dropped call. Plus the racist asshole treated me far more respectfully (I'm white) than my girlfriend who happens to be black (she needed to use her card). read more

Enterprise Rent-A-Car - Friendly customer service is on hold and just dropped my first call after an hour on hold - Car Rental Near Me - Berkeley, California

I took my car to the body shop and the insurance give me a rental car from this place, I didn't want the car because I had heard horror histories but I asked 3 times "am I going to be charge " and 3 times the answer was no, so I was feeling brave so I took the car. At the end of everything I got charged $184 and $130, never received a bill like all good thieves are so this company charge the insurance company and it charge me so if you want to know how does it feel to be screw, try enterprise they surely are going to let you know I am not going to email any body, if money is what you want, then enjoy it you horrible people and company read more

Terrible service, car not available at pick up time. Had to Come back at 4pm when they told me, and a car still was still not available! Absolutely terrible service, don't do business here unless you have time and money to waste! read more

BEWARE. Fraudulent behavior. After my car was in an accident, my insurance company provided a car through this office. After my car was repaired and the car returned, they charged my card over $800 even though the car was rented through the insurance company. They also did not email me a receipt or provide justification for the charge. I have tried to communicate with them but they don't pick up their phones. I have had to open a claim on my credit card as well as with the Enterprise national office. If my money is not returned I will be suing them. So much trouble and time. Horrible experience with this office. read more

Me and this Enterprise Rent-A-Car office have seen each other too many times. Those are the instances when I've had to rent a car when mine was in the shop for a longer I expected. I'm not in a very good mood when that's happened, and I fully appreciated staff's professionalism in getting me on my way in reasonably spirits. And with the dealer discount, it was also a pretty good value. The cars themselves have been nice and my only real complaint is that this Enterprise location's hours are a bit restrictive. That has limited further business when my parents or brother needed a short-term rental when visiting, but they are the first place that I'll call when the opportunity comes up. read more

Tyler and the Enterprise team in Berkeley were professional, accommodating and kind. Easy to reach on the phone, directly, and speak to a human, and super appreciative of customers, especially in these weird COVID times. I've had great experience with Enterprise before, and this followed suit. SO appreciate their thorough assistance and COVID conscious process. Thanks! read more

I had a great experience picking up a car here. I was going to be a few hours late to my pickup but when I called they reassured me that a car would still be available. When I showed up, the agent came to door so I wouldn't have to enter the building, which made me feel much safer COVID-wise. On top of that, they gave me a free upgrade to a Ford Mustang! read more

Shout out to Anthony Manguray, for his excellent customer service. The best Enterprise Rent-A-Car service I have ever received and witnessed. Thank you, Anthony and Enterprise! read more

I had excellent service both on my drop off and pickup here. Unfortunately I damaged my rental car, but the employee i worked with to resolve that with was very helpful in how to get it resolved and what steps to take. I've rented a car from this location maybe three times now, and I've been happy with the vehicle each time. I think I had a substitute one time, but it was close enough to my rental (I needed a 4X drive vehicle, and they made sure the replacement was one). I also like that, even though many Covid rules are relaxed, they still did everything outside. read more

Horrible service , they couldn't find my reservation and then took for ever to be served. The man went outside and started washing cars. Really horrible service I might just go to hertz or somewhere else next time this is ridiculous read more

Enterprise Rent-A-Car - Staff ignoring customers waiting for service but deciding to wash cars instead . At least 7 people inside waiting - Car Rental Near Me - Berkeley, California

Who's ever ACTUALLY in charger on this company should call and try and make a reservation at this Berkeley location and see just what a joke it is. I've rented from this place for years. Like literally the years now when you call they tell you they have no cars and they someone will call you back lol. No one calls back....I tired doing that twice. Even when I finally made an reservation the manager called and said "Nope we don't actually have any cars" I have a feeling they don't want to actually have to do any work and rent cars during this pandemic and that's fine but don't lie to people and say you have no cars especially when I live right up the street and can literally see the cars there. Definitely not going back here...it sucks because the crew that USED TO work here was awesome. read more

This business sucks. I made a reservation for a car, got dropped off with out a car and now they are not giving me a car because someone made an error with the wrong date and they are unwilling to help me. read more

The manager accused us of smoking in the car we had rented because he found three individual pieces of tobacco and and a piece of some sort of leaf of a flower which he said was pot. He then charged us $300 (for them to clean it) the piece of Leaf was literally smaller then my pinky nail and it was from flowers not pot. The managers name is aroma. He had a stinky attitude . Possibly he should work amongst more men because he had a obvious dislike of woman attitude. I have rented from them in the past and it's always a long wait , semi messy cars and just all around bad experiences. read more

Said to 3 people not to give away 1of 2 Tesla's while I ubered home to get my physical license since they would not accept camera roll like Tesla service said. I came straight back w/I 45 mins & they said some employee "did his own thing" & gave them away & tried to get me to take a Kia. read more

Very friendly, personable, and helpful. Process was quick and easy, and they had multiple options available for the size and type of car that I was renting (they patiently waited for me to look through all the options and choose one!). Very convenient that they have after-hours drop-off as well. Definitely plan to come back here if I ever need to rent a car again from Berkeley. Tip: Inquire into how much added insurance will cost - they didn't tell me the price per day at first, but it turned out to be very reasonable/definitely worth the cost given the duration of my trip and the number of people I was driving. read more

I had a car for 3 days and they charged me for 4. I've been trying to dispute the charge but they won't respond. $520 for 3 days :( read more

This review is for Aliyah. I am very happy I had the pleasure to have met Aliyah. She was extremely nice and you can tell she cares about the customers. It was my first time driving a rental car and I'm glad it was an amazing experience. She gave me options to find the right car and made it quick and easy. I was scared at first because this enterprise has 3.5 stars, but I give it 5 stars thanks to Aliyah. I will definitely rent a car from here in the future. read more

Extremely helpful,my car got broke in, need a car, my insurance arranged for me to go to enterprise. Gave me a confirmation number and told me I could go to any enterprise near me. Except the airport one in Oakland. I work in Oakland, my friend drove me to the enterprise 3030 broadway in Oakland. Got there a woman name Megan was extremely rude made impossible for me to rent a car. She had a answer for everything. I was very frustrated, left the enterprise in Oakland and drove to 1706 enterprise in Berkeley. I walk in, they welcome me with a big smile, no rush or this and that. I told them about my bad experience in Oakland, they made me feel extremely welcome. I am extremely thankful. If I could give them more stars I would. Great customer service. Maybe Megan could learn something from enterprise of Berkeley. read more

Nice customer service . People are very friendly . The lady with natural curly hair was very nice and professional.

I will never use this location EVER! Their charging process was not explained thoroughly and was told I wasn't going to be charged for an addl fee not being paid, then get a call from another staff I never ever met or spoke to and not from the manager I originally spoke to stating I will be charged ........I really could care less who sees this from their location.....when I redirected the person who called I asked him, DEVIN to speak to his manager ,who then turns around and say she asked me to call you .....FOLKS please make sure they explain to you in detail before you SIGN anything so you are charged with additional fees.....i was rented a vehicle comparable to mine and still overcharged and told I wouldn't be...... read more