I rent from National every week. I mean every week. In 13 different states. I never have a…read moreproblem. Cars are always ready to go.

Absolute lifesaver being open during a Holiday!!!…read more Originally booked through another car rental vendor - but that other vendor CLOSED even though I had made a reservation...leaving me stranded without a car for the week! Ainsley, there in Cedar Rapids, was absolutely amazing; super friendly with a great attitude. Got me an immediate replacement car rental on the spot, even though it was 11pm on a holiday. Thankful you guys were there and able to help me!!!

Never again! Waited for over 45 mins to get keys to my vehicle. Depending on the time of day, they…read morecombine their check-in counter with Enterprise. I am surprised both counters wouldn't be open at 8 AM to help ensure people can make it to work meetings and events quickly. It would have took another 30-45 mins if the Enterprise booth hadn't opened up their counter around 8:30 and split the line in half. They should have a way to streamline this process and reduce the wait times. My biggest issue is they can give you a compact SUV like a Ford Escape for the price of mid-size SUV, which is $17 more per day. Apparently, rental companies have their own classification system, which makes things confusing. Online, the Escape is listed as a compact SUV, so it's misleading to pay for a midsize SUV expecting more space, only to end up with a compact vehicle anyway.

There was a little bit of a line (that's expected after a flight) but the manager Wes more than…read moremade up for it with his kindness and positive attitude. He made polite conversation with each customer (while he was working through the rental, the conversations never held up the line), and was very professional. Quick to complete the order, but still treated me like a person and made sure I had everything I needed and felt supported before I left. Awesome management!

If I wasn't so close to paying my stuff off I would give it all back and NEVER deal with them ever…read moreagain. And their "manager" sunshine (yes her name is sunshine) is less than a ray of sunshine. I pay everything in full every other week. My terms are set for weekly for whatever reason. I call to make a payment, to which I usually do online. Sunshine thought it was appropriate to ask if everything's okay in my life that may be causing me to pay "late" my items were 12 days "late". Again, I usually pay every 2 weeks, so I was paying a portion of it early. She didn't like that I was paying a portion and suggested picking up my belongings. You're getting paid aren't you?!? And it's not even 30 days late. Not even 2 weeks late! No you're not getting MY things because I won't get my money back if you do take them. Only reason I went this route instead of buying outright is I was told the payments would help my credit, when in reality it doesn't even report to my credit at all. Waste of my fuckin time!

The staff at the Cedar Rapids Airport Enterprise location are very personable, and I've…read moreconsistently had great interactions with them. Customer service has always been friendly and professional, which I truly appreciate. My only ongoing concern is vehicle availability. I rent from this location at least once a month, typically for two-week rentals, and I always select all the premium options. However, I frequently do not receive the vehicle class I reserve and often end up with a smaller vehicle than requested. I've mentioned this several times, but it doesn't seem to have led to any change. If you're flexible about the type of vehicle you drive, I'd easily give this location 5 out of 5 stars based on the staff alone. But if, like me, vehicle size matters--especially when traveling with children and needing adequate space--you may want to consider a larger branch with more consistent inventory.

I booked an emergent car rental due to unexpected break down of my personal vehicle. When I got to…read morethe location I was told there were no cars available. I was stranded with no way to get home. i don't understand why you can't call a store directly to get availability. Total waste of time. No customer service. Was told that the online and phone reservations people shouldn't make reservations. When you google them the only number you get is a reservation agent.

My fiancee and I rented a sub to go to Colorado not only was the vehicle dirty and the gas wasnt…read morefilled we had issues with the vehicle and called support to see what to do. Not only did we get the runaround on the phone for over 2 hours but then we're sent somewhere that didn't want to honor our exchange so we had to sit for another 2 hours. And now they have tried to charge us a second time for the rental. I will never use this service again!

A check in the amount of $216.50 has been received from the local Budget agency in Cedar Rapids…read moreIowa. While I accept the payment as resolution of this complaint, I made it clear to owner of the local Budget Car Rental Agency the information he received from his employees in this case has been completely inaccurate. I also made it clear that my complaint was sent to Budget HQ in Oklahoma, including the case number I was given by the Budget 800 number agent I spoke to on the night of this event. Despite this complaint being faxed and sent via US mail to the Budget Corp Headquarters as I was instructed by the 800 number agent, his corporate HQ ignored my complaint and never informed him. His first and only information concerning this case came when I filed a complaint with the Better Business Bureau Serving Eastern Oklahoma, (BBB CASE#: 38049193). Just another reason I will never use Budget again, they can't be bothered to respond to complaints they receive directly, only when forced to by the Better Business Bureau. I have traveled and rented cars three time since this event from other rental car agencies.