The rental was booked, we get to the location and the car isn't there. They called another store because it's close to closing time and the store didn't answer but we called and we were able to get ahold of them but now have to book for the following day. One of the employees continued walking around singing as if he couldn't care less of the situation and no real customer service apart from telling us the rental isn't here and they can't make someone pick up the phone. I would not suggest anyone to rent a vehicle here I would try a different location or company as the inventory doesn't stay up to date and there are no accommodations or anything when that is the case they will stare at you blankly and continue to move around you. read more

Mike went above and beyond to get us the car we booked! We reserved a car for a trip and the car wasn't on the lot. He called several lots in the area and he delivered! I am so happy with the service here and will return. I saw so many disgruntled customers come in during the time we were waiting and every representative was patient and waited as they worked out their issues... awesome customer service from this location. Lots of folks were upset about things they could control and I found it interesting how they blamed the reps. I saw first hand as I sat there an hour and a half. I wasn't upset because as I said he went above and beyond to make it work read more

If i could give them no stars i would! Shame on this location refusing to rent first because of an out of state license then because we have no credit card just oyt debit card. Then refused to take a family members card because she wasnt present. The people who work here are awful and liars. They said it was a NC law to not rent without a major credit card. Bullcrap i looked up the law. This location needs shut down. I have reported it Corporate and will do so everyday till action is taken. read more

Had a great experience here. Rented a Chevy Cruze for 3 days for less than $105 total. Great location, saved $$$ by renting at this off-airport location and thereby avoiding the exorbitant airport taxes. Hope that Enterprise takes business from the large rental agencies that aren't smart enough to offer convenient locations such as this one. Friendly staff who picked me up and dropped me off, as advertised. It's really great when a business keeps its promises. read more

One of my worst experiences ever. Not just in customer service but in life. I'll start out by readily admitting that I did not handle the situation as well as I could have. Which is to say that if I had just bit my tongue everything could have worked out okay in the end. Long story short- had to grab a cart after an auto accident. Working through all the details of insurance and availability led me to this location. There was some miscommunication (perhaps on my end) which led to delays and me going to the wrong location. Couldn't get the "We'll pick you up courtesy" ride since I was a mere 1 mile outside the 5 mile limit (part of the tiny fine print in Enterprise's advertising). Got there and let it known I was very adamant and unhappy about the level of customer service. mind you I also waited a few extra minutes because staff was busy casually socializing with each other. Used a few 4 letter words. Manager immediately refused to rent a car out to me because I complained. No matter how much I apologized he was adamant that nothing I can do to make it up. Had to miss work and get a car from another Enterprise next day. That Enterprise on 9th street Uptown had wonderful service and absolutely no issues. Reflecting on it again I'll admit I'm not totally blameless here. And I'm not proud of verbally dressing down customer service staff. It's a tough job where you get a lot of that unnecessarily. Still the fact remains the whole time I was treated just awful. It wasn't just that they refused to go the "extra" mile as stated in their ads and while you wait on hold on the phone, there wasn't an ounce of empathy about the problems I was experiencing. The whole attitude the whole time whenever I asked for help was "Tough deal. Not my problem". It was painfully obvious that the extent of what Enterprise staff was willing to do is only what they felt was the minimum requirement for their job. Offering up an ounce more of help or even a sympathetic "I'm sorry sir but there's nothing I can do to help you" is asking way too much for this staff. While I didn't handle myself well, the staff here didn't handle the situation well at all either. In fact it's probably a textbook case of how not to handle an irate customer. If you say after 90 seconds of complaining to the customer you're not going to help them at all, do you expect they'll go quietly into the night? They made no attempt whatsoever to rectify the situation, calm things down and see what they can do to make me happy. They immediately took things way too personal, took the first chance they got to justify refusing me service and made the situation 10x worse in the process. Even after I apologized, the young male "manager" on duty acted like a child whose feelings had been hurt instead of acting like a professional who should know that diffusing upset customers comes with the territory with the job. Bottomline- if you have no other choice to rent from here go ahead. And if everything checks out okay you may very well have a problem free experience. But the minute something goes wrong- whether you caused it or not- be prepared for a potential nightmare of the time with unsympathetic staff that is more concerned about being "right" in their own mind than helping customers. Look at some of the other bad reviews. The manager even told me as if a matter of pride that this wasn't the first of this type of instance. Simply put- the people that work at this Enterprise are nothing like the customer-orientated people you see in their national advertising and don't belong working behind the counter of a lemonade stand, much less a professionally run business. read more

This staff was so helpful to us. They were all very friendly and helpful. We were impressed with how engaged they were, and really wanted to help us out, and see us on our way. read more

Terrible location. Unknowledgable staff. Untruthful staff. Attitudes coupled with piss poor service.

The customer service have always been strong. They are patient and willing to work with you in any situation. They will do whatever they can to meet your accommodations. The office is always active and clean. read more

The worst experience I have ever had with renting a car was at this location. I was provided with a car that needed maintenance and some damages to the front bumper. I was not given a new vehicle. I was told to take the car to another location (CLT Airport), where the service was even worse. Afterwards I was sent to Jiffy Lube, as if I was an employee receiving hourly pay. As a result, my trip was delayed and activities were missed. I have made several complaints and not one person has followed up with me to resolve this issue. It's sad how the customers money can be taken but the service rendered was horrible and the car provided was not appropriate to rent!!!!!!! read more

I rented a car for out of town business, from August to September ,2021. when I renewed my contract, Mr. Kevin Matheny had a talk with me about the miles. he said that I could have been charged 1,000 for going over the mileage. Now I thought it was unlimited mileage!!??. He didn't charge me because know one told me about this initially. he gave an estimate on how many miles I could use, which was 2600. now! enterprise advertise UNLIMITED MILES!!! I just assume what he said was true. when I took the car back to the university location in charlotte NC ., I spoke to Shae. I explain to her what Mr. Kevin Matheny told me and she was highly surprised! he lied to me!! it is unlimited miles! why did he lie to me! I'm not sure, but I don't like a Lier! it was truly wrong what he did! I WILL NOT return to the North Tryon location. university will be my new place! for renting a car!!I Thank You Shae for all you did for me!!! read more

I waited a while to write this review because I wanted to do it with a cool head. I was on the way out of town on a long road trip from NC to NJ. Set an appointment to be picked up at 11:30am to rent a car. I called about an hour before just to confirm. I was told that I'd be picked up within 30 minutes of the reservation time. So when 12:40pm rolled around I called because I was sure someone would have picked me up by now. I was told that the rental office was overcrowded with people being helped but that someone would pick me up within 20 minutes. So...it got to be 2pm and I drove up to the office. I was surprised to see that the office was practically empty! So a guy sitting in one of the desks behind the counter walked up to help me. I explained why I was frustrated. He immediately admitted that it was their fault and an issue with internal communication. In the end I was provided the rental for free. But, I'd rather pay for good service and great customer service than have a very bad experience for a free rental. I'd have to say that this particular location seems a bit understaffed. And the staff that is there are young kids...all the way up to the manager. Hopefully they'll get better and pay more attention to customer service instead of trying to upsale to customers. read more

Please don't rent a car from this location terrible service, rented a vehicle over the weekend and left my car in their care only to return and find my car had been vandelized and broken into, busted window and battery stolen. Enterprise manager refused to take any responsibility for the incident, employees never said a word about not to leave my car I felt as if they didn't even care! Please take your business to another company!!!! Terrible, horrible experience!!!! read more

This location was awful. Had no vehicles for ANY of the morning appointments, and the staff was very evasive. Took over 3 hours to get a car, and in the meantime the staff did not provide the information on how it is unsafe to leave your personal vehicle. They treated frustrated customers very poorly and offered no compensation for ruining half a trip other than an "upgrade" to a vehicle I did not want but took just to get the hell out of there. In addition I received no communication from their national customer service representatives over this ordeal. read more