I really don't know why the poor stars for this location…read more Maybe it's because I had a horrendous experience at the last Enterprise, and had really low expectations of them as a company, but this one was great. First, I was greeted upon arrival. Scott was wonderful, helpful, and understanding when I had accidentally reserved a car at another location. I thought this would terribly delay me, but it didn't. They luckily had one available. I returned it within 24 hours and check out was seamless. I was very disappointed when I found out they don't allow personal cars on their lot for the day if you are renting, and wish that had been somewhere on my reservation. My email receipt never got to me, but a quick 3 minute phone call with Samantha helped me procure my receipt for my expense report. She was kind and friendly and patient and even waited on the phone with me to make sure I got the email.

I had a very disappointing experience with the new manager, Amonei. My business has rented vehicles…read morefrom this Enterprise location for approximately one to two years, and we've spent well over $30,000 in rentals during that time. Under the previous managers, Craig and Jacob, I never experienced any issues. They understood my business needs, communicated professionally, and always treated me with respect. Unfortunately, that completely changed. I was treated unprofessionally and without the level of respect that a long-term, loyal customer should expect. There was no attempt to understand the situation or value the relationship we had built with Enterprise over the years. When I contacted the 1-800 customer service number to speak with a manager or someone who could address my concerns, no one followed up with me. Instead, I was repeatedly told it was a "corporate decision" and that I needed to return the vehicle. The issue involved my payment card being temporarily locked--a security feature I routinely use. This has happened several times over the past year, and whenever Enterprise called, I simply unlocked my card and the payment was processed without any problems. Craig and Jacob were familiar with this process, and it was never an issue until now. What is most disappointing is the lack of customer service. After spending more than $30,000 with this company, I expected to be treated as a valued customer, not as if my business meant nothing. Looking back, I could have purchased a vehicle for my business with the amount I've spent in rentals. I chose Enterprise because of the convenience, the reservations, and the excellent service I previously received. Sadly, that level of service is no longer there. Enterprise should carefully consider the leadership and customer service standards at this location because they have lost a loyal, long-term customer.

Thankful for the customer support provided at this location. The car was freshly cleaned and ran…read morewell. Was a short trip but will be happy to rent from here again on my next visit!

1 star and that's being generous…read more I returned a rental at this location and accidentally left my iPhone in the back seat pocket. What followed was 5 days of the most exhausting customer service runaround I've ever experienced. I did everything right. I filed a claim through the official Lost & Found portal immediately. I called customer service. I called the Emerald Club line. I reached out on social media. I visited a National location in NYC in person. I emailed the branch manager directly. The response? Scripted messages telling me 'leadership will reach out.' No callback. No name. No direct number to reach this branch because one doesn't exist. You are completely trapped in a loop of chat bots and 800 numbers with no way to speak to anyone who can actually do anything. Here's the kicker, the car was turned around and rented to another customer without being properly inspected or cleaned. My phone sat in that back seat pocket through an entire additional rental cycle. My phone was only recovered because I personally sent a friend to the airport to look for it. National did nothing. As an Emerald Club member I expected at least a baseline level of service. I got none. Would never recommend.

I can't say enough good things about this woman-owned, black-owned business. I would have chosen to…read moredo business here just on those two facts alone. But I only learned of the business because I was in dire straits. I am traveling from the west coast for a wedding and, to my surprise, there were no rental cars available at any of the major rental agencies. I checked EVERY single agency, even in the greater Charlotte area, not just the airport. Nothing on Expedia. So I searched Google maps for car rentals and, to my good fortune, found Montgomery Enterprise. Ms. Montgomery was an angel. She was so kind, personable and helpful. The rental rates were very reasonable. She even kept her office open after normal office hours just to accommodate me because of my late flight. She didn't have to do that and, in my experience, not many businesses these days offer that kind of service to their customers. Ms. Montgomery was warm, professional, welcoming and solution-oriented. If I could give more than five stars, I would in a heartbeat. Thank you Ms. Montgomery! And I wish you and your family great abundance in every aspect of your lives.

From the owner: Car Sales Car Rentalsread more

This is a late review, Iam surprised this place has such low rating reviews, I went there in late…read moreJanuary, right before storm, the cars were limited, but both gentleman at the counter were beyond helpful and helped calm my energy at a stressful time. Great customer service!

I'm not impressed…read more They had me fill out all the paperwork online ahead of time, and then when I got to the counter at the airport, I still had to wait in line for 20 minutes and answer all the same questions again. I filled the gas tank on the way to the airport a few miles before our arrival, and they charged me at $9.98/gallon for 1/3 of a gallon deficit. Usually I use a different company, but Southwest offered me Bono's points to use Budget, and the price was slightly lower than the competitor. I won't be falling for that again.

This location called my phone a hour and a half before scheduled pick up time and left me a…read morevoicemail saying that there wouldn't be a car available for my confirmed reservation. I didn't receive the voicemail before because I was still in flight . Once I landed and checked the Enterprise app, nothing looked wrong, because it asked if you like to check in and start the pickup process. Once I arrived at the location, they informed me that they had no cars. I was told to call a customer service number. After talking to 3 representatives and waiting outside for over 3 hours, the district manager never called, as I was instructed they would. Stranded and cold.

I rented from this Enterprise and it started well. This rental was following an auto accident. My…read moreinsurance company paid $40 per day up to 30 days. The rental was $42.99 per day (for both me and the insurance company). I also kept the rental for three additional days at my own expense while I worked through purchasing a new vehicle. When I returned the car, I never received a bill. A few days went by so I reached out to get a copy of the final bill. To my surprise, I was charged $391.21 for my portion (3 days at 42.99, plus the taxes). They charged me $7.33 per day but couldn't explain the charge or breakout for the $7.33. When I questioned the first person, she couldn't figure it out and suggested I reach out to the Manager, Anthony. The next day, I called Anthony and we were on the phone for over an hour and he couldn't figure NOT explain the charges. I had $7.33 x 30 days. $42.99 x 3 days. Plus the taxes for 33 days. When I asked about it, the manager initially said it was the difference ($2.99 plus taxes). When I advised him nothing he is suggesting makes sense and nothing equals the totals the way he explained it, he said he would send an email to the accounting team so they can explain the charge. That was over week ago. I even asked him to include me on the email he sent so I could ask the questions I needed them to answer. He agreed to send it and include me...and I haven't received the email nor any further communication from Anthony. That was on 1/30/25. Additionally, there was damage to the vehicles. While they recorded the damage, they documented it to the driver side but the damage was actually on the left sign.

I was able to book online. We were able to obtain our vehicle within 5 minutes. Staff are very…read moreefficient. Our flight was about two hours delayed however they still let us rent a car within the allotted time. We got a compact car for about $112.00. She changed the drop off to the concord airport to make it more convenient for us. Overall it was a smoothe transaction. My husband is just still trying to figure out the blue tooth.

Quick nice little small place. Only issue we did everything online and got here and they ask some…read moreof the same questions. After a long flight just kind of wanted to come get the car and depart. We had to wait a little bit. I know they have a job to do but we're hungry and tired.

A very helpful location, kudos to Tanner for exceptional customer service…read more Too long of a story for Yelp!

Cliff gave great customer service. and let us choose a vehicle that would meet our needs. He was…read morefriendly and very helpful throughout the process. We went with the Kia Soule which resembld a Sorm Trrooper from the movie Star Wars to me, lol. It's a small compact vehicle but spaciouse and very economic on gas. But that really did not matter because gas is so sheep in South Carolina. One month later we returned our little storm trooper , siad our goodbys, and we were on our way back home to California and high gas prices.

I'd like to emphasize how well I felt treated by Mr. Cliff. He was always smiling and attentive. He…read moreanswered all my questions and provided me with guidance at all times.

The young men who work here were super helpful on Friday! I was running late and they helped me get…read morein and out quickly and efficiently! They are polite and a great reflection on your company's values.

I rented from Enterprise last week and it was one of the worst rental car experiences I've ever…read morehad. First, I waited over an hour and a half just to get my car after arriving on time for my reservation. When I finally got to the counter, the employee was rude and acted like I was inconveniencing them. The car they gave me was filthy inside -- crumbs everywhere, sticky cup holders, and it smelled like old fast food and cigarette smoke. The exterior had multiple dents and scratches that weren't noted on the paperwork. When I pointed it out, they told me "that's how it is" and rushed me through. To top it off, the car broke down on the highway two days later with a check engine light and loss of power. I had to sit on the side of the road for almost 3 hours waiting for roadside assistance that they promised would be there in under an hour. When I called to complain, customer service was defensive and unhelpful. Save yourself the headache and rent from literally anyone else. Enterprise has completely dropped the ball on service, vehicle quality, and basic reliability. Zero stars if I could. Never renting from them again.