The car rented from this location was not clean, the washer fluid was EMPTY and the maintenance…read morelights came on after I drove for 3.5 hours. The manager at the location was RUDE AND OBNOXIOUS when I called in to ask for a solution to the issues. He actually hung up during the conversation. I will cancel my preferred member status and not let the j to book any cars through Avis again.

Last month I booked a car with them and picked up next hour. This week I booked SUV and received…read moreconfirmation and one day before pick up right before they close at 5:57 PM. They called to say the vehicle was not booked because it was reserved within 24 hours which never happened before and really doesn't make any sense. I always book the night before but because I changed the time from 12 PM to 8 AM. They called me and said reservation didn't go through. Ridiculous.

10/10 DO NOT RECOMMEND Horrible experience returning the…read morecar. The day I had to return it, there was an accident that shut down a major highway, causing the side roads to be congested. There was construction on the back road and I was stuck for almost two hours in that mess. I called to explain the situation and to see if anything could be done. The phone rep laughed and said I'm going to be charged an extra day. Sure enough, extra day charge, even though there was literally nothing I could do about the traffic. Guess that they really needed that extra day's payment, soulless jerks.

The lady there this morning, 2/22/2023 is just plain rude. There used to be a young guy who worked…read morethe desk that was so nice and way better at handling people at the desk/on the phone. Get her some help! I went to Mike Albert and had no problems.

tried to make contact several times while having a car and they took days to get back about stuff…read moreand also the protection plan is expensive as heck overall would recommend them at all

Above and beyond exceptional customer service!…read more I had to rent a car as part of an auto claim. The only car available on a Friday afternoon was a full size truck. My insurance would only cover a car. I called the insurance company and explained all they had available was a truck that would cost $30 more / day. Insurance said tough luck (and I understand that) and wanted me to call around to other rental shops to check availability at 5:00 on a Friday. I was exasperated after a long day of dealing with the aftermath of a car accident and coordinating repairs. Buddy at Enterprise told me to just take the truck and head home and that they would work something out on their end. I headed home. I called Miles the next day and he told me that Enterprise was covering the difference in cost between the insurance payment and the cost of the truck. I was floored. I would have never expected that! They were sacrificing profit in the name of customer service. They would have been totally in their right to collect the difference (from me if it came to that), but they went above and beyond to satisfy a customer who was in a tough spot. I'll rent from Enterprise forever and highly recommend this particular shop in West Chester!!

I recently had a great experience with the staff at the Hertz rental car location in Fairfield,…read moreOhio. The team was incredibly helpful and professional from start to finish.

STAY AWAY! We reserved a car there only to be met at the…read moredoor with a sign that said " We are closed today sorry for any inconvenience." So we were stuck there along with another customer who also had reserved. We did call the customer service # to get no resolution at all, then no calls, letters, smoke signals, nope nothing. Completely ruined our weekend trip.

Impossible to reach by phone. Called the 844 number and no answer or way to leave a message. The…read morenumber for the local business is incorrect and doesn't work. The actual phone number does not work either....rings busy or no answer.

Very professional. They handled all of my insurance claim. Dropped me off at home. They also let…read moreme pick which car I wanted from the lot in the class my insurance provided. Very professional attire and mannerisms.

I had an awesome experience doing business here ! Both Erica…read moreand Alec were super professional, courteous and friendly! I truly and highly recommend this car rental company. Thanks a bunch Erica and Alec !

Kendra was super easy going and nice. Explained everything and helped me feel comfortable with my…read morerental. She was very friendly, also. Super cool. I don't understand the reviews, but people always leave bad reviews when they have a BAD experience. Never a good one. I'm here to say come here and get your car, don't do anything stupid in it, and go about your day,

They are horrible Horrible customer service…read moreHorrible manager Kendra something. Beats me how she keeps her job. Horrible...go somewhere else. You will be over charged and trying to get refunded is impossible because they don't know what they doing. Manager has no clue what she's doing.