I've gone here for two years for my car rental for work and honestly both experiences has been so…read moresmooth and great. Irene at the front desk has great customer service and shows you your vehicle options for your trip. Cars are always clean and tidy with no smell. They take pictures before the vehicle leaves with you. I think the prices are affordable and overall I'll be coming back here to rent a car in the future.

Downloaded yelp, made an account, and typed up this review all while waiting in the office with no…read moreemployees in it. Been here 30 minutes and haven't seen a single person. The phone rang multiple times, still nobody here. I budgeted plenty of time for me to rent a car and go to work. This is going to make me late, or nearly late. Unacceptable levels of customer service from Hertz.

The folks at Express car rental were so friendly and on point with their customer service. I rent…read morecars often in Visalia and usually choose Enterprise (well known name right?) but I needed a car on a Sunday and saw that Express was open. Not only did they provide great customer service they provided me with the car category I booked with no pressure of an upsell or all the added insurance. Easy peasy and they even took me home when I returned the car!! Exceptional service. Happy TH

One star rating on this particular day. Oh yah, I remember this day…read more Here we go... My car went Ka-flooey on the freeway and I needed to rent a car pronto. My auto dealership no longer provides rental cars due to some taking advantage of that service by trashing and total'ing the cars. Gee, thanks Hyundai customers. So here we are getting back to the car rental place they referred. Ok, getting a car and picking it up was a breeze. It helps to have all your info in order and an established relationship with this shop. Or so I thought. Ok, so since my car issues were covered by warranty so was my car rental fees. Love Hyundai's warranty. So that means I had to return the rental car since the dealership got my car fixed right away. So I'm on the freeway about 15minutes away from their shop and I know I'm cutting it close so I decide to call them to give them a heads up. The guy who answered was like, "Well we close at 5." Me: "I know this, that's why I'm calling. I drove over an hour to get here and I'm getting off the exit right now and I'm basically right around the corner." You know what he asks me? This guy says, "Ok well can you pull over and read me the card info?" Me all dumbfounded and shocked. "Well if you want me to pull over and do all that, you might as well wait me for so it would be easier to just swipe my card." Duh, right? He acquiesced. So since the auto dealership is going to pay for everything, I'm going to get a credit. I have to cover the taxes and some fees, but the dealership will cover the daily rental fee. This guy, not the manager, seemed all pushed out of shape. On a Tuesday? Really? I got my credit, but I was not happy on the inital suggesstion that I pull over off the freeway to give him my card info over the phone. Not concerned at all for my safety, all about money, money, and let's speed this up so I can end my shift type of vibe. I think this guy's customer service skills needs a refreshing and ya'll need to do better for a paying customer with excellent pay history. I'm just saying. See you some more on Yelp 2026, but at this place...I don't know, I just don't know. Time to share....Go.

My family of 12 took a trip to Disneyland and had the pleasure of booking our rental with Chris, he…read morewas super kind and extremely accommodating! The van was amazing. Super smooth ride and wonderful on gas. We were truly amazed at how much we were able to get around before having to fill up the tank again. The trunk space was more than enough for the 12 of us, plus we had room for a bunch of blankets and boxes of snacks and water. We would definitely book a rental from Chris again! Thank you so much for taking care of us!

Best decision ever made!! We rented a 12 passenger van to go to Eureka for our daughter's wedding…read more This thing was loaded! It was literally like riding in a Cadillac! It got great gas mileage and the large screen was perfect for navigation. Each seat had a cup holder and usb port to charge everyones phone. The van was clean and the rental process was smooth. Chris was easy to work with and explained everything and answered all our questions. It was worth the money! Don't even hesitate to rent one if you're on the fence about it. You won't be disappointed!

Honestly the best customer service I have ever experienced. Staff was able to hook me up with a car…read moredespite having a very limited supply and even drove me to get my phone, that I had mistakenly left behind. They were so kind and went over and above any expectations. If I could give them endless stars I would.

Shout out to Joseph who helped me out when I was in a tight spot with my wife and kids stranded in…read morethe park. He was super helpful and went Above and beyond to make sure I got a car and got back to my baby. Infinite gratitude

Friendly staff , lots of cars to choose from. Reasonable prices . They will pick you up and drop…read moreyou off if needed.

Eileen and Logan really came through for us when our car broke down on the side of the toad 20…read moremiles outside of Los Banos on our way to Calistoga after Enterprise not only refused to pick us up, but wouldn't stay open past 5:00 so as to allow us time to get towed into town. I wouldn't rent from anyone else in Los Banos. Thank you, ladies!

This place is still my go to and my recommended rental to others!…read more Charles has been helping me since day 1 and I always get what I need to help me out with no hassle. It's so easy to rent and make reservations with a rewards profile online, returning is as easy as dropping off the key and getting a receipt. Love this place and so grateful to rent cars for such great prices when I don't want any wear and tear on my car!

I had a disappointing experience with Hertz. I reserve an ev cargo van but they said not available…read moresince they were all moved to the bay area yet it still shows in their system at two local stores. Employee did not want to help me get refund told me to do it online. Which if I cancel online would not refund me the full amount. I had to file a dispute with my credit card to get my refund. Poor service and waste of time.

Had a tire issue with our rental car and Anthony took care of us! Really happy with the customer…read moreservice and he went above and beyond take fix the issue quickly. Thanks Anthony!

Employee acts like he is doing you a favor. Very unprofessional hat on backwards. I rented a couple…read moreof weeks ago the car exterior was filthy. I came back today for another reservation and immediately got as attitude. Didn't have the car I reserved and wanted to charge more for a different vehicle. Until they get a manager that knows the rental business I would stay away. Very unprofessional

Beware of the Sales Scam... While at the counter the clerk…read moreasked me if I wanted to pay for my gas now or bring the vehicle back empty. I wondered if they did things differently in California so I asked if the tank was full now and was told it was. I asked if I could bring it back full and the response was, "You can do that, too." What a slimy money-making scam they've got going. Other than that, the rental experience was as expected.

Rented a car from them, dropped it of with a full tank. Literally a minute later got an email…read moreshowing refueling charge. Really? They figured out a gallon of fuel was missing. The picture of my dashboard clearly shows full tank, with an indicator over the 'F' line

5/5 Great experience…read moreat this Enterprise location. I already had my reservation booked over the phone, and the process was quick and easy from start to finish. The location is conveniently located on the corner of Blackstone, making it easy to find and access. The gentleman who helped us was friendly, professional, and got us taken care of right away. The truck we reserved was available, and the rental process was smooth. They performed a walk-around inspection using a tablet to document any existing dings or damage before we took the vehicle, which was appreciated. We were in and out fairly quickly, and the overall experience was hassle-free. They also have useful items available for purchase if you're renting a truck and happen to forget things like tie-down straps or moving supplies. My only suggestion would be to have some music playing in the lobby. It was extremely quiet while waiting, and a little background music would make the atmosphere feel more welcoming. Overall, I'd definitely recommend this location and would rent from them again.

Their return policy on Sunday is very unfair and questionable to customers. Basically, if you rent…read moreon Saturday and return on Sunday at 868 W Shaw Ave. Clovis. It is considered as 2 days rental. You are compelled to rent on Sunday as well, since you are being charged for another day even though you return early in the morning on Sunday.