When I was to be picked up from the collision place, they sent a Lyft cause they were too busy that…read moretook a half an hour to pick me up after I requested it. Now I try and return the vehicle and there is no key drop box. So I'll be charged another 3 days cause of this and I'll have to take some time off work to bring the key back during their business hours. It's a hole in the wall store that is not convenient. There are a lot of other choices for rental companies and this should be in their minds when thinking of convenience to the customer. Not happy with my experience with them at all.

I had to have an unplanned surgery and was unable to turn my car into Hertz. My partner had…read morecalled the Lewis Center Hertz location and was informed the gas refill would be OK due to the fact that I was the only listed driver of the car and I was still in the hospital. When I got out, I noticed a $82.35 charge on my Visa. My partner called the same number and basically was told tough, too bad. So, he called the Westerville location and they did the the right thing and charged the local rate for gas and refunded the difference. I commend that location for understanding and still able to show human compassion. It was an out of the ordinary situation and they tried to do the best for the customer, me. Thanks again!

Great customer service. Clean car and ran well. Branch in contact during my rental to check in…read moreand make sure all was going well. Would rent again

The personnel was so helpful and made sure I got the mini van I needed for my long tripread more

Had a confirmation for a rental and ubered to this Avis location. Showed up at the Avis location…read moreand the guy plainly stated "we have no cars today." To which we replied "we have a confirmation" and he just repeated the same thing. Also, he said he tried to call the number listed, but there was no missed call. This is unacceptable and why apps like Turo are putting these kinds of places out of business. Absolutely horrendous customer service. Another customer walked up at 12:58pm and he locked the door as they were coming. She stood there and finally he opened the door. Don't rent a car from here.

The biggest favor you will ever do for yourself is to run from this business!! They save they don't…read moresave credit card information, but, they do and will make unauthorized charges

This is a good branch of Enterprise. The office is tidy, clean. Staff helpful and polite. The…read morecars are clean when you get them. (They havent been from other branches/companies). Of the five times we have rented from this location, none have broken down (that has happened other places) and I have had zero issues returning cars. What I don't like... has nothing to do with this particular location, it has to do with the company.... You reserve online. You receive confirmation of what you reserved. You are happy about your choice of cars. You get there and often they don't have what you reserved. This makes you disappointed, sad. This has happened at every branch enterprise we have used. Even this one. We were suppose to have a mid-full sized SUV... what wasnt here was a Nissan (oh so tiny) or a big honking Tacoma. We took the truck.... Which is super nice, but not what we had in mind. This happens to us at every Enterprise, so it seems like its no longer a coincidence. Lol. When we rent a car at Sixt this never happens. Ever. Sadly, Sixt isnt in Ohio so we will keep going here as the manager is amazing here and she takes good care of our rental needs.

I have no interest in ever using Enterprise for car rentals. Over the years, I've used your service…read moreand recommended it to others, but that ended after having to deal with the manager at the 1346 Cherry Bottom Rd Columbus, OH branch. My insurance made the reservation and sent me a confirmation email for the rental. I had been in an accident and totaled my truck. I called the location to confirm a pickup time, and they told me I could get a vehicle after 3:30 PM. I called back at 2:30 PM to verify my rental, but the manager rudely, disrespectfully, and condescendingly told me that I hadn't verified my rental early enough and that I would have to wait until the next day, maybe he would have me a car then. I was stranded and 500 miles from home. The lackluster customer service and deficient social skills of the manager were unacceptable

It appears that $168 Million wasn't enough & Hertz wants to pay out even more money (see NPR…read morearticle link below). I was accused of being in a stolen Hertz vehicle during my rental period; but, I recall Hertz being able to figure out their error over the phone & not requiring me to bring the vehicle back early, etc., so I choose to leave no review vs a poor review & frankly 1 of the employees was so blatantly nasty & unprofessional that it rose to comedic heights. I happened to have a very humorous friend with me the day I returned the never-stolen while in my care vehicle & when he finished talking about them (after we left), I laughed so hard that I felt a tad sorry for their professional limitations....until today. Today, I went to rent a vehicle (from an entirely different location, selected by the body shop) & I was told they can't rent to me because I am on a list of prohibited renters "suspended privileges list" due to my last rental "being stolen" & me giving them difficulty in filing a police report. I do think that the ladies present at this location were fully capable of continuing to give me the awesome service they were providing; until the system flag was discovered. At that point, it was out of their hands, but, I did expect that the area Manager (Roy Snowden) would be empowered to solve his employee &/or "system" generated problem,, instead, I was told on a Friday to contact "the only person that can help" on Monday. The level of professional & personal inconvenience, humiliation, embarrassment, trauma, & yet unrealized toll this has caused me, my family, & even friends at this point necessitates that I contact the representing attorneys in the 2022 settlement & others for good measure ASAP. My experience with Hertz has been the definition of unprofessional & bush league through and through (except for the two professional, yet, powerless to help employees I encountered at the Canal Winchester location today). They were both truly outstanding people & employees from my short, but, pleasant interaction with both of them. I was of course frustrated today, but, not really with either of them. The area manager on the other hand needs to have more tools in his tool belt to solve issues. Instead of being compassionate or sounding like he was even attempting to empathize with my pressing situation; he chose to scold me for apparently calling the past employee who put me in the system causing these issues, stupid & his opinion of my choice of words about the situation, Next year I will be 50 years old. When I understand that a man is unstable enough to attempt to correct my language & sounds as if he is personally offended & tells me what not to say; I know I'm not dealing with the standard of corporate professional that I've assumed by the title. Once I realized that he was taking my words personally & out of context; I lost hope in his professional acumen as well. Rant: The initial accusation occurred as I was renting via an insurance company by the way, which makes the entire car theft that much more insane in my mind eg. Similar to a corporate rental situation; it's just like wtf are you guys talking about at all whatsoever someone ain't too clever. How does one have the car stolen & then bring it back on schedule themselves & how can they "have difficulty" with me filing a police report on a vehicle that was never stolen & just so many questions for a competent attorney to delve into & change from my run on sentence & rant into that nice fancy writing of theirs. NPR article https://www.npr.org/2022/12/06/1140998674/hertz-false-accusation-stealing-cars-settlement

Run from this place, they are rude!!!! then they will call you and tell you your car is due back…read moreand when you tell them, it's not, they will cop an attitude. Then when you return the car, they will try to get you for a smoking fee when you don't smoke run from this place, this place is a go somewhere else.

I couldn't rent from the Dillmont drive location, it just didn't work out geographically. So my…read morereview is regarding an agent named Rachel. She was very helpful in finding a location that had a better fit for my situation. Although she was wrong about one thing, agents at the location she suggested, while ok, were nowhere near as nice and energetic as she was. Thanks for the great service Rachel.

I reserved a car in advance, but when I arrived there were no vehicles available, despite having a…read moreconfirmed reservation. I had to wait 20 minutes before a car became available, which was both frustrating and inconvenient. Unfortunately, the issues didn't end there. Once I got into the vehicle, the low tire pressure warning light was illuminated, raising concerns about the condition and readiness of the car. It seems Enterprise is starting to lose its way when it comes to delivering the reliable customer experience I've come to expect. The whole purpose of reserving a vehicle in advance is to avoid delays and ensure a car is ready upon arrival. While the staff was courteous and professional, the lack of vehicle availability and the condition of the car made for a disappointing experience. I will continue to use National for airport rentals, but for local rentals I'll be looking at other providers in the future.

dishonest company. added me to a do not rent list without informing me because someone was…read moredishonest about my license and documents, claiming it was fake. I reached out several times to be ignored by anyone in their company that can do anything. I'm looking into filing a lawsuit now, and I have documentation of my situation. If anyone has additional support or a similar situation please let me know. Most unprofessional people - kayella, and some guy named Jason Pearson that have ignored me reaching out, and handled my situation poorly, but also the fact that these are managers in the company is embarrassing.

I was helped by Todd Sibley on getting my rental after my car was stolen. It was a pretty horrible…read moreweek but my insurance helped me get a rental for the time being. Luckily in the time I had the rental my car was recovered. The whole process was surprisingly easy and quick and the time I had the rental was honestly amazing. I appreciate everyone here for making the following week one of the greatest experiences with a good car.

In February, I purchased a 2019 Mini Cooper Countryman without bonnet or boot stripes. Minis need…read morestripes! I purchased decals and started the search for an installer. After reading lots of reviews, Hot Tropix was the clear choice. In addition to the decals, they suggested a rubout with ceramic coating, and re-dyeing the black plastic trim on my car. My Mini looks new. Seriously. You'd never know it was six years old. The gleam of the paint and the depth of the black is stunning. The decals are killer! Strangers come up to me to comment. The cost for services along with the quality of work was very reasonable and fair. Todd, Devin and Trevor are passionate professionals and craftsmen. You would have thought they were working on their own cars, that's how they treated the project. They know what they're doing and treat their customers like treasured friends. Don't go anywhere else!

Wow - I am amazed. I needed to get my car some paint protection (PPF) because Teslas are notorious…read morefor soft paint This can cost a lot of money I also feel these cars all look the same. Hot Tropix allowed me to access my innerkid and make my car more unique. They not only did an awesome job but did it over a holiday so my work schedule was lot affected. They went above and beyond.