There was an unexpected delay in the availability of our SUV rental. Manager Barry and his team--…read moreUmera,Kassidy, Stacy, Amadau and Joseph went above and beyond their duty to make our rental go as planned. The team was courteous, kept us updated with a new timeline and stayed late to make all go well! Very professional and engaged with us and the other customers that I observed.

I rented a car through insurance and this location was exceptional ! They made the process…read moreextremely easy on me. They were so kind and catered to all my inconveniences. Ty was amazing ! Thank you

Great customer service. Clean car and ran well. Branch in contact during my rental to check in…read moreand make sure all was going well. Would rent again

The personnel was so helpful and made sure I got the mini van I needed for my long tripread more

Had a confirmation for a rental and ubered to this Avis location. Showed up at the Avis location…read moreand the guy plainly stated "we have no cars today." To which we replied "we have a confirmation" and he just repeated the same thing. Also, he said he tried to call the number listed, but there was no missed call. This is unacceptable and why apps like Turo are putting these kinds of places out of business. Absolutely horrendous customer service. Another customer walked up at 12:58pm and he locked the door as they were coming. She stood there and finally he opened the door. Don't rent a car from here.

The biggest favor you will ever do for yourself is to run from this business!! They save they don't…read moresave credit card information, but, they do and will make unauthorized charges

I have used them twice this month. Pickup and Drop Off was quick and easy. Austin was my Customer…read moreService representative, very polite and thorough when we reviewed the car(s). Both vehicles were clean and reliable. EXCELLENT service times 2!

Very disappointing experience. I made a reservation online, but when I arrived, the agent tall male…read morewhite guy with curly hair, simply told me there were no cars and asked me to leave. He offered no solution and even falsely claimed that they had called me in the morning. Very unprofessional and poor customer service. I do appreciate the shorter black male agent with glasses who tried to help by making a couple of calls, even though there was ultimately nothing he could do. Overall, Enterprise's reservation system and customer service need major improvement. If a reservation doesn't guarantee a car, the system should not allow customers to book it in the first place.

This will be my new car rental place in Columbus anytime and every time as the two fellows who…read morechecked me in (Chris) and out with my car rental were super friendly and funny. I felt like I was being truly cared for - so rare for a business that they stand out!

It appears that $168 Million wasn't enough & Hertz wants to pay out even more money (see NPR…read morearticle link below). I was accused of being in a stolen Hertz vehicle during my rental period; but, I recall Hertz being able to figure out their error over the phone & not requiring me to bring the vehicle back early, etc., so I choose to leave no review vs a poor review & frankly 1 of the employees was so blatantly nasty & unprofessional that it rose to comedic heights. I happened to have a very humorous friend with me the day I returned the never-stolen while in my care vehicle & when he finished talking about them (after we left), I laughed so hard that I felt a tad sorry for their professional limitations....until today. Today, I went to rent a vehicle (from an entirely different location, selected by the body shop) & I was told they can't rent to me because I am on a list of prohibited renters "suspended privileges list" due to my last rental "being stolen" & me giving them difficulty in filing a police report. I do think that the ladies present at this location were fully capable of continuing to give me the awesome service they were providing; until the system flag was discovered. At that point, it was out of their hands, but, I did expect that the area Manager (Roy Snowden) would be empowered to solve his employee &/or "system" generated problem,, instead, I was told on a Friday to contact "the only person that can help" on Monday. The level of professional & personal inconvenience, humiliation, embarrassment, trauma, & yet unrealized toll this has caused me, my family, & even friends at this point necessitates that I contact the representing attorneys in the 2022 settlement & others for good measure ASAP. My experience with Hertz has been the definition of unprofessional & bush league through and through (except for the two professional, yet, powerless to help employees I encountered at the Canal Winchester location today). They were both truly outstanding people & employees from my short, but, pleasant interaction with both of them. I was of course frustrated today, but, not really with either of them. The area manager on the other hand needs to have more tools in his tool belt to solve issues. Instead of being compassionate or sounding like he was even attempting to empathize with my pressing situation; he chose to scold me for apparently calling the past employee who put me in the system causing these issues, stupid & his opinion of my choice of words about the situation, Next year I will be 50 years old. When I understand that a man is unstable enough to attempt to correct my language & sounds as if he is personally offended & tells me what not to say; I know I'm not dealing with the standard of corporate professional that I've assumed by the title. Once I realized that he was taking my words personally & out of context; I lost hope in his professional acumen as well. Rant: The initial accusation occurred as I was renting via an insurance company by the way, which makes the entire car theft that much more insane in my mind eg. Similar to a corporate rental situation; it's just like wtf are you guys talking about at all whatsoever someone ain't too clever. How does one have the car stolen & then bring it back on schedule themselves & how can they "have difficulty" with me filing a police report on a vehicle that was never stolen & just so many questions for a competent attorney to delve into & change from my run on sentence & rant into that nice fancy writing of theirs. NPR article https://www.npr.org/2022/12/06/1140998674/hertz-false-accusation-stealing-cars-settlement

I reserved a car in advance, but when I arrived there were no vehicles available, despite having a…read moreconfirmed reservation. I had to wait 20 minutes before a car became available, which was both frustrating and inconvenient. Unfortunately, the issues didn't end there. Once I got into the vehicle, the low tire pressure warning light was illuminated, raising concerns about the condition and readiness of the car. It seems Enterprise is starting to lose its way when it comes to delivering the reliable customer experience I've come to expect. The whole purpose of reserving a vehicle in advance is to avoid delays and ensure a car is ready upon arrival. While the staff was courteous and professional, the lack of vehicle availability and the condition of the car made for a disappointing experience. I will continue to use National for airport rentals, but for local rentals I'll be looking at other providers in the future.

10/10 best run Enterprise location you can go to. They were very cooperative and incredibly…read moreresponsive when all the other locations wouldn't ever even pick up the phone. This location is actually well staffed and the staff do care a lot about the customers and making the experience smooth and super professional. I've worked with the team several times and every member will go the extra mile to help out and they're very professional about it. I truly wouldn't ever go to any other enterprise location besides this one. BIG thank you to the manager Kayla, you run a tight ship and you lead by example.

Great customer service! The staff was friendly, professional, and made the rental process quick and…read moreeasy. The vehicle was clean and in excellent condition. Overall, I had a smooth experience and would definitely rent from this location again

dishonest company. added me to a do not rent list without informing me because someone was…read moredishonest about my license and documents, claiming it was fake. I reached out several times to be ignored by anyone in their company that can do anything. I'm looking into filing a lawsuit now, and I have documentation of my situation. If anyone has additional support or a similar situation please let me know. Most unprofessional people - kayella, and some guy named Jason Pearson that have ignored me reaching out, and handled my situation poorly, but also the fact that these are managers in the company is embarrassing.

In February, I purchased a 2019 Mini Cooper Countryman without bonnet or boot stripes. Minis need…read morestripes! I purchased decals and started the search for an installer. After reading lots of reviews, Hot Tropix was the clear choice. In addition to the decals, they suggested a rubout with ceramic coating, and re-dyeing the black plastic trim on my car. My Mini looks new. Seriously. You'd never know it was six years old. The gleam of the paint and the depth of the black is stunning. The decals are killer! Strangers come up to me to comment. The cost for services along with the quality of work was very reasonable and fair. Todd, Devin and Trevor are passionate professionals and craftsmen. You would have thought they were working on their own cars, that's how they treated the project. They know what they're doing and treat their customers like treasured friends. Don't go anywhere else!

Wow - I am amazed. I needed to get my car some paint protection (PPF) because Teslas are notorious…read morefor soft paint This can cost a lot of money I also feel these cars all look the same. Hot Tropix allowed me to access my innerkid and make my car more unique. They not only did an awesome job but did it over a holiday so my work schedule was lot affected. They went above and beyond.