I was able to book online. We were able to obtain our vehicle within 5 minutes. Staff are very…read moreefficient. Our flight was about two hours delayed however they still let us rent a car within the allotted time. We got a compact car for about $112.00. She changed the drop off to the concord airport to make it more convenient for us. Overall it was a smoothe transaction. My husband is just still trying to figure out the blue tooth.

Quick nice little small place. Only issue we did everything online and got here and they ask some…read moreof the same questions. After a long flight just kind of wanted to come get the car and depart. We had to wait a little bit. I know they have a job to do but we're hungry and tired.

This review is actually about Budget Car Rental at this location, but since they're the same…read morecompany and share the same counter, I'll post it with Avis. This is the worse Budget ever. It's the only one I had problems with ever. I arrived to pickup my reservation that had been made a month in advance and they had no cars. No bother to try to reach out to me or anything. Jennifer was basically like whatever and didn't care that I was stranded. I'd never been treated so rudely by such a Budget location. I did file a complaint and their corporate office took care of the issue and provided resolution for me. It's such a shame that such useless employees and such a poorly ran location like this could impact the company's reputation. I hope they truly look into the issue and clean this location up. This airport already sucks, and the rental people certainly add to that.

Based on the past 2 times renting from this rental company and now seeing the multitude of 1 star…read moreor less reviews that this particular rental company gets at this location I would say renter beware. The first rental had less then a quarter tank of gas and had nit been cleaned in a couple of weeks. The good news is, it was available unlike the second rental which when I arrived to pick it up, they didn't have any cars and my reservation was not honored. This company is trash. Stay away.

If I could choose NO stars I would. Worst place to rent a car. No one answers the customer service…read morephone number, no one answers the counter phone where you are picking the car up. They refer all issues to their website or app I tried to modify my reservation on both of them and was unable to do it and directed to contact customer support, who never answered. I lost my rental because my flight was delayed 6 hours and they were closed when I finally arrived. Enterprise was wonderful, got a car hassle free! When I returned that car I talked to a "person" at the Hertz counter, to try and get my $ back, who told me they dont answer the phone... and try a different customer service number and guess what NO ANSWER! I am never using Hertz again and telling everyone to stay clear!

I recently started renting at this location and I have really been impressed with the ease of…read morerenting here and the convenience of being able to leave your car as well. The staff has always been very accommodating with the cars and just no hassle or drama at all. They usually have really good deals as well and last minute specials. They're located inside of the Embassy Suites, no complaints from me on this location.

Small airport counter. No one was at the desk when I arrived to turn the car in. I waited about ten…read moreminutes. Then checked my bag in at the desk. Then waited again. Finally called the phone number and whoever answered said that the staff were there. But they weren't. Just told us to use the after hours drop box. I sure hope that nothing happens to the car between when I parked it and when they get around to checking it in.

So we booked a BMW for a month and we show up and they told us they don't have a BMW . Then , they…read moresaid they gave away our suv but it was a Chevy suburban . They have false advertising on there website . The manager admitted there are no BMW at all . They said because we booked through 3rd party they didn't have our number either . FYI if you book a luxury vehicle you will get a suburban or lower . How is that legal ? how can a company get away with false advertising? I ended up going to Budget and they gave us a luxury SUV as they treated us with respect . We are going to be spending $1100 a month for the next 3 month on a suv and we will never again use enterprise ! Call budget instead ... You Suck Meatballs Enterprise

During a really stressful trip, late at night stuck at Charlotte airport with no room on outgoing…read moreflights, we were able to secure a rental at Concord airport to drive 1-way to Miami to make our cruise ship. Scott went above and beyond when I rented online & was in a Lyft over with my entire family to make sure a vehicle was ready. He called to tell me about a glitch, but that he had a solution. It was so nice to have a friendly voice saying don't worry I'll make sure I'm still here & will have something ready for you. We were blown away with the vehicle and the customer service. We will now be doing all of our rental cars through Enterprise because of Scott and his amazing service at Concord.

Aesthetic: Regional Airline with only 2 gates and very swift walk through security…read more Service: Excellent Parking: Plenty at a rate of $12/day if you decide to park here Rating: 4/5, I had a nearly perfect experience except on the flight! We paid for the extra legroom seats and I didn't realize that entailed sharing my legroom window seat with a flight attendant facing me, super awkward, and that shouldn't be a seat you pay more for :(

Been years since I flew Allegiant, the price you can't beat. Flew from NC to Orlando with no…read morecomplaints this time. I had 1 personal bag and a carry on.

The folks were nice and attentive although they allowed customers in with no masks…read more The car had been heavily smoked in and I informed the agent of this. It sucked but wasn't worth waiting again for a different car. I was an hour late turning the car in to FLL and was charged $82 for the hour. Some of that hour was eaten up with a late start as i had to find (and pay for) air to fill the low right rear. I called the help line and they say the charge was legitimate.....ok. I am a regular with Avis which is the same company but this experience was not good.

We booked our reservation for 9am on a Thursday a few months in advance. We get there to pick it up…read moreand the employee tells us that they have no cars for us even though we had a reservation. So, he sent us to the Concord Budget which added an hour onto our trip. We called corporate and told them what happened and what complete crap it was, and the supervisor didn't care in the slightest bit. As a matter of fact, they charged up $20 more to rent from the budget in concord even though it was their fault. They didn't offer any kind of compensation or even a discount considering this whole thing was their fault! This company doesn't care about customer service a single bit and they will never get our service again. Beware of this place!

Small local airport. Easy access with beautiful tree lined entrance…read more Car rentals available on-site. Make sure you choose Concord airport. Easy pickup and drop off. Nice size waiting area; only two gates. Would be nice to have more early morning food options.

Worst experience ever 15 hour delay and everyones luggage…read morewas left at the boarding airport