I was able to book online. We were able to obtain our vehicle within 5 minutes. Staff are very efficient. Our flight was about two hours delayed however they still let us rent a car within the allotted time. We got a compact car for about $112.00. She changed the drop off to the concord airport to make it more convenient for us. Overall it was a smoothe transaction. My husband is just still trying to figure out the blue tooth. read more

Enterprise Rent-A-Car - Car Rental Near Me - Concord, North Carolina

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Quick nice little small place. Only issue we did everything online and got here and they ask some of the same questions. After a long flight just kind of wanted to come get the car and depart. We had to wait a little bit. I know they have a job to do but we're hungry and tired. read more

Enterprise Rent-A-Car - Car Rental Near Me - Concord, North Carolina

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What's the point in making a reservation if the vehicle that I reserved is not there when we get there and the staff is no help?

Concerns at Enterprise Rental Car Branch Manager La'Kel Aaron @ 5350 Concord Parkway Concord NC 28027 Phone Number 704-782-8868 I have never been so humiliated by a business in my life. I am a loyal Executive Emerald Club member, but the staff at this location treated me like a criminal and a thief. After leaving my car at a repair shop, I called for a pickup. The employee, Kelly, was incredibly rude and dismissive, pushing my pickup time back repeatedly. When I finally arrived, she refused to honor my reservation rate for a premium vehicle. She then began interrogating me, demanding tax documents (W-2/paystubs) to prove my corporate employment, entirely ignoring my corporate business card and ID. When I asked for help from the manager, Nick, he escalated the hostility. He openly accused me of fraud, stating they get people using fake discount codes. To make matters worse, while calling another location, I overheard Nick calling me "a pain in the ass" to another representative. I felt completely unsafe, insulted, and distressed by their toxic behavior. I refused to rent the car, demanded management info, and took an Uber home. Nick lacks the basic human decency to be a manager, and Kelly is a massive liability. Avoid this location at all costs. read more

If I could give 0 stars I would. This disorganization and lack of communication here is by far the worst I've experienced. The cherry on top was the attitude and rudeness from the manager Jessica Rudolph. I was able to rent a vehicle not too long ago on a debit card deposit with an out of state license. Fast forward to today less than a month, I am being told I need a credit card or proof of residence to rent with a debit card deposit. None of this info was relayed to me prior. The manager threatened to call the cops on me because I was upset at wasting my time, the lack of communication, and the lack of reprimlanding the situation and refused to give me a ride back home. read more

They have relatively nice cars for an affordable price. Kel was awesome and very helpful. I wish I had a place to park my car but they simply don't have the room in their parking lot. I would definitely like to rent there again.. read more

I would absolutely never rent from this location near concord mills. I wish I could give zero stars. We received the most abysmal experience I've ever had in renting a vehicle from enterprise. If this is who they hire as their managers, they're going to end up closing down this location. It was the worst customer service I've ever received in years. We arrived to pick up our mini van reservation for our vacation and the "manager" told us they gave away their last van. He offered us no assistance to find another van at another location and blamed us for not "coming sooner". Sir- Our reserved arrivals time on our reservation was noon. If you want someone before noon don't give them a hold time of noon! Then he promptly told us to leave so he could close down and "get home and away from our nonsense" Why would you give away someone's van rental before they arrive And them blame the customer and be shocked when we are upset? . When I said I wanted to speak to their region manager he said "it won't make a difference, they ain't gunna fire me". Bye! Seriously, that's who you have as your Saturday manager? Disgraceful. He should be fired. End of story. You use to have quality people working there. Never going back and will make sure our business and any associates, family and friends never use this location. read more

Came in a couple days ago and had the best experience! The manger (Jessica) is the type of person to turn a frown upside down :) Amazing service from the entire staff. Also they don't take Apple Pay fyi read more

Using a card membership to get your discounts is the way to go. So thank you, Costco! Reserved a car online after I had some repais done and still needed transport in the interim. The customer service at pickup was excellent. Ask for Craig. He was funny and patient and worked hard to get out quickly. Located right on Concord Mills Blvd made it easy for both pickup and return with a large parking lot. I like this location better than Concord Regional Airport. You go inside the airpory itself to sign your rental and then back out to a secure area to retrieve your rental. Concord Mills Speedway location just worked better logistically, especially if someone is dropping you off and waiting. This is a good convenient location, good service and market rates. read more

Enterprise Rent-A-Car - Interior - Car Rental Near Me - Concord, North Carolina

Had reservation with them. Called them to schedule a pick up. The business doesn't seem to pick up their phone during open business hours. I had to go to another location read more

I rented a Jeep Cherokee from this company yesterday, and by the time I got home, one of the tires had dangerously low pressure--down to 20. I called them, and they told me I could bring the car back to switch it out. But when I arrived, suddenly, there were no cars available. Then, Kenzie gave me a repair shop address and told me to take the car there to get it fixed. She did mention that they would cover the cost, but the fact that she even brought it up--like I should be okay with handling the repair myself--was incredibly rude and unprofessional. It was as if she expected me to be fine with the inconvenience and the risk. I had already paid out of pocket to put air in the tire just to drive the car safely, and the entire experience made me feel completely unsafe. Now, I'm sitting here, waiting for them to find me another car, and I see zero effort on their part. This company clearly doesn't care about customer safety or service. Absolutely unacceptable. read more

Moosah and Kel made sure we got in and out the location quickly with the car we needed. Went above and beyond. Thank you.

Malcolm provided excellent service. Quick and got me good pricing. Will rent again from here

I had a smooth and stress free experience thanks to Kel! He was very helpful and knowledgeable.

This is crazy, one of the worst experiences I had here at this location in Concord Speedway location. Concord, NC. I go to the location for a rental right, I placed a reservation in February. Reserved a sport vehicle, nothing else. I head up there and they only had one vehicle in the parking lot as far as compact and economy, they didn't even hold it for me. The manager and the other associate said I only had compact reservation. In which can't be, because I have the email, voicemail from them, reservation number, etc for the sports car. But they didn't have it and gave the last compact car to another customer after I already had a reservation for a car they didn't provide and wouldn't have me rent it because they gave it to another customer. The manager told me there's nothing he can do and have to drive to another location. No discount, nothing to compensate the mistake they have made. I have the time and date for them, they can look back on the cameras to show the very worst customer service. This is not cool at all. I don't recommend this location at all. The manager knows he's wrong but didn't want to rectify the situation. read more

2nd update: Manager credited me for the extra day so increased from one star to three stars, but still it was stressful and it would've been nice to have a person who had some semblance of understanding for another person's perspective. Updated review: the manager I spoke with swore up and down that I wouldn't get charged for an extra day and they would keep their word but lo and behold I got charged for an extra day which cost an additional $102. Do not trust these people! Really difficult series of events had me in a precarious situation dropping a key off in a box at a rental place that had shut down because of record breaking bad weather conditions in Savannah Georgia. It would've been great if the manager from where I rented the car to begin with (Concord enterprise in North Carolina on Sossamon) had Customer Service skills. I would highly recommend this location hire professional development for their team. I felt gaslighted, patronized, and talked down to. I wanted an email confirmation and was treated like it was ridiculous for me to ask for it. I'll update this depending on how things turn out but it was a horrible experience after a horrible series of events. I have two words for this manager and that is "customer service". Learn it and apply it in your job and what that means is to seek to understand what the customer's concern is and do everything in your power to address it. Not to gaslight them or condescend or patronize. You are there to serve your customers not to tell them they're ridiculous for having a concern. I'll update this review depending on how things turn out with this situation. read more

I foolishly didn't make a reservation ahead of time. Other locations were completely sold out. Hailey is the best and went above and beyond to make sure I had a vehicle that I was comfortable with. She saved the day. read more

Enterprise Rent-A-Car - Loved this truck. - Car Rental Near Me - Concord, North Carolina

I have been using this Enterprise location for the past few months, and I've had nothing but fabulous service. I have now become a regular and Christian and Spencer are always friendly when I walk in, even if they're swamped. They always accommodate me when I ask them for certain prices on vehicles, so I don't get in trouble with my boss. I sadly, will be moving to Morganton by the end of the year, and I hope the next Enterprise, I encounter the same fantastic service that Christian and Spencer show me every time I walk in. I would highly recommend anyone and everyone to use this Enterprise location. read more

I just rented a car from an Enterprise in Concord and I have never had a more messed up experience. 1st... I booked the car at the wrong location, then the rental was way more than the price on my conf and I was unable to bring up my email on my phone so I took it. I had to extend the rental for 1 day and that got all messed up.. BUT the employees at Enterprise were so kind, so understanding and took such good care of me that I would give them 10 stars if I could. I have used Enterprise since 1994 and I never use anyone else. Everytime I have rented from them, even if it gets messed up, they are so easy to deal with and we have always come to an amicable resolution. I highly recommend them! read more

I rented a 15 passenger van (Ford Transit) from this location and it was the easiest rental experience I have ever had. I was helped by Hannah during pickup and return and she was so friendly and sweet and personable. The van was awesome, better than we even expected. The next time we need a vehicle, I definitely plan to pickup from this location. read more

Enterprise Rent-A-Car - 15 passenger van interior - Car Rental Near Me - Concord, North Carolina

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Do not use this location if you have a need to leave your personal car or need a lift back to your house after the rental is over. I have used this branch for years. I am sad to see customer services have declined so much. The staff is very nice they just don't seem to be allowed to take care of there customers like they use to. read more

5 out of 5 stars for the Enterprise team located on Sossamon Ln in Concord. Specifically Roger and Kenzies assistance has made my first experience dealing with a rental a breeze. They're work was outstanding as they accommodated my wants and needs as a customer above and beyond. Keep up the amazing work! read more

I had a terrible day today that was made worse by my experience at Enterprise (7704 Sossamon Ln NW, Concord, NC 28027). After hitting an exposed manhole cover, I needed a rental car while my vehicle was being repaired. Despite my past negative experiences with Enterprise, I chose them because they were nearby. I made a reservation and arrived by Uber at the scheduled pickup time. Upon arrival, I was told the car wasn't ready and had to wait while it was being cleaned. When the car was finally available, a stocky African American gentleman walked me out to it. I explained my situation, emphasizing that I just needed a short-term replacement. He asked if I wanted insurance, and I firmly declined. Despite this, he continued to pressure me about the benefits of the insurance, making me feel uncomfortable and frustrated. I explained to him that during a previous visit another representative had been incredibly aggressive and convinced me to get the insurance by reducing the price of my car and upgrading the class, but that after turning the car back in I was still charged for the insurance for many weeks worth afterwards and it took months to get a refund. He then made a comment about insurance being "cheaper than $4100 for hitting a manhole cover" which was incredibly insensitive given my situation. When we moved to the payment step, I was informed that, because I have an out-of-state driver's license, I had to use a credit card. This requirement was not mentioned anywhere during the reservation process or in their policies. My credit card was declined because, unbeknownst to me, there was a $300 deposit in addition to the rental fee. I offered to use my debit card or cash, but he refused and did not offer any alternatives, such as splitting the payment. I was left stranded in 100-degree weather with no way to get home. The representative suggested I wait inside, but after his dismissive attitude, I chose to wait for another Uber outside. This experience was the final straw in a series of poor interactions with Enterprise. Upon reviewing their Renter Requirements and Forms of Payment policies, I found no mention of the out-of-state license credit card requirement. This should be clearly communicated during the reservation process to avoid leaving customers stranded. I will be leaving negative reviews on all platforms, filing business complaints, and contacting the site manager, franchise manager (if applicable), area/regional manager, and corporate offices. This experience has ensured that I will never use Enterprise Rent-A-Car again, but something needs to be done about these misleading policies and aggressive salespeople. read more

This was a absolute nightmare. I had my reservation booked and confirmed. When we got to the pick up location they refused to give us a car, saying they didn't do one-way rentals. This resulted in a $90 taxi ride, an hotel for the night (it was 8:30pm with nothing else open) , an additional $90 taxi ride to another location the next day and a day's business lost. After numerous phone calls and emails, they still haven't responded to our request for reimbursement. They cost us more than $1000.00 in one 24 hour period. We definitely will not be using them again. read more

Car was so dirty and had such a bad smell. I detailed the inside. Did give me discount. read more

A family member's car didn't start on a Monday morning. So we booked a last minute car rental online so she could get around while it was being fixed. During the booking process a phone number etc is required. When we arrived at the location, the front desk person said there were no cars available, and they did not have a number to call to let us know. (Yeah sure). There were several cars in the parking lot. He proceeded to tell me those cars were for people who made reservations ahead of me (2 weeks prior). Obviously if a reservation was made due to car issues it cannot be made 2 weeks in advance, as he suggested. Also, why are reservations allowed if they have no cars available? B. S. He said a car would be available in 4 hours and grinned like he was doing me a favor. Please. Bye. Anyhow, we ended up going to Hertz at the Embassy Suites down the street. Got a car with no reservation with excellent service at a good weekly rate. Ask about their AAA discounts. Shameful customer service at Enterprise. read more

I had to drop off my car for repairs. The Enterprise representative dropped my rental off at the repair shop she was extremely courteous and helpful. The rental car was clean and the process was smooth and easy read more

The Weddington Rd. office in Concord, NC has horrible customer service. Reserved a vehicle over a month ago. I called to confirm my pickup 2 days ago and was told they now wouldn't pick me up (even though they advertise it) because it is Saturday and they may be short staffed. I get there today, after finding someone to drop me off, and unless I take a mini-van or smaller car, there is not one available. The SUV I reserved isn't available. So, why not pick up the phone and call me OR set aside the cars that you have reservations for! Absolutely unacceptable service! No customer service at all. I am leaving for a trip to D.C. tomorrow morning without a rental. read more

I recently had an accident so I had to find a rental while my car was in shop. I called this location for rental car since it's closest to my house. I asked their rate and than checked what Priceline was quoting me for the same type of car. I ask them to see if they are willing to match that price for me and he said sure, I will do that for you. So, I asked him what cars he has in so I can pick out the one I want and luckily they had Toyota Camry so I booked it. I drove to their location and picked up the car in no time. Two weeks later, I found out that my car will be in shop more than what I expected so I needed a extension, the lady said no problem, we will take care of it. I found out from my adjuster that I can have them direct bill the insurance company that way I stay out of the picture. I called in again and they were really helpful in setting it up. Now, you may think that why would I give them only four star if they were really nice and helpful? Well, couple of reasons. 1) The car was 2010 Camry however it had stain on the floor and back seat. 2) Both time, they didn't offer me for pick up or drop off and they are always bragging about it in their commercial on TV. read more

There are few times in life when a company is so despicable I wish there were negative stars. I am so sorry I do not feel the need to carry a credit card and enterprise sees fit to punish me for it. They expect valid drivers liscense ( understandably) a $200 deposit (seems excessive but can live with it) , a current pay stub (????? ) and 2 current utility bills. (Wtf). I am not stranded. I will ride my bike even though temps are supposed to be in the 40's. I will never recommend this company for anything. Don't want them nor care about them. read more

I always use this particular office because everyone is so nice. My only gripe is the vehicles. The last car I got I believe the tachometer was broken and the car before that I drove with the check engine light on after they said it would turn off. Maybe it's because they are always busy that the cars don't get the TLC they need..... read more

Followed up with the other location, $25 deposit, very nice service, and they picked me up on time. A nice ending to a frustrating story.

Great group of associates at this branch! Took care of me so quickly and efficiently! The vehicle and price was great & Jay was a true pleasure to work with..... read more

I completed a review last week for the awesome customer service I'd received but today I found out that Erie insurance had not taken care of the Collision coverage for my rental. They had approved the rental b/c they're policy holder was at fault but hadn't sent needed documents to Enterprise to cover everything. Jordan, an awesome employee at the Weddington Enterprise location took excellent care of getting everything closed out including reaching out to Erie. I really appreciate the staff at this location. They took great care of me. read more

Corie was the RUDEST person I have ever dealt with. I would be ashamed if I performed my job with such a lack of service. I see three other people have also complained about her service on this page. That should speak for itself. Geico made a reservation for me to pick up a car. I get there and she says I also need an appointment beyond a reservation and that they only had SUVs. I have rented dozens of cars and never heard of this. A RESERVation has always RESERVED a car. read more

Worst customer service I have ever had. Truly made me feel like like I wasn't good enough to rent a car from them. Inconsistent policies. Manager Extremely rude read more

Great service from all. Vehicle I rented was above and beyond my expectations. Thanks

I've utilized this location several times and have always been pleased with the service and the price. The location is central and there has always been a car available. Several times I have had to extend my rental time period. A quick phone call was all it took to accommodate my requests. The agents are knowledgeable and friendly. I will definitely continue to use Enterprise!!! read more

I have rented from this location lots of times and this was my worst experience yet. Although I have rented from here numerous times, I still have to give the same information over and over again because for some reason their computer systems are incapable of creating an account that houses information. I rented a car for a week. In the past when Ive rented a car and went over the days for the rental agreement, Enterprise would take the daily rate out of the $100 deposit. This time they decided to change their policy without notification and charge my debit the card the daily rate. I got the run around and had been told about 2-3 different reasons why on one phone call. The lack of knowledge about their own policies from the employees to the Manager was very disappointing. Even after I dropped off the vehicle over night, the policy they advised me of wasn't even done when charging me the difference. They took the difference out the deposit anyway for the extra day. They have no clue about what they are doing and I'm highly disappointed. I'll be looking for a new rental car company. read more

These guys are the best. Professional, accommodating and fun to work with. They treat you like a customer, while making your interaction real. read more