I rented online through Alamo, and upon arrival the Enterprise agent was able to assist me. Kiara was incredibly friendly, patient, and helpful, which made the wait time completely worth it. Thank you, Kiara, for your wonderful personality and excellent customer service. On the day I returned the vehicle, I believe the agent's name was Riley (my apologies if I got the name wrong; also a Enterprise agent) I was in a rush dropping off the rental and didn't get a chance to write it down, but she was extremely friendly and welcoming as well. It's refreshing to be helped by people who genuinely seem to love what they do. Excellent customer service from start to finish! read more

Logan took care of me upon returning the rental car. He greeted me with care. Heard my concern with the car and made adjustments to my based on my concern. Great customer service. Fast resolution. read more

Had a great experience with the rental and a better experience with the customer service. My husband left a few items in the armrest and Musa went above and beyond to retrieve the items for me. I really appreciated the help, it was a lot going on that day and we had already began to leave the airport. We are super grateful for Musa and moving as fast as he did in order to retrieve our items. Thank you! read more

It was a bit confusing on which floor to pick up from but the process of getting the rental and returning the rental was actually the easiest I've ever experienced and I kinda wish all the airports did it this way. Returning was seconds helped and received my email. Multiple employers were right there for assistance. On a holiday weekend I couldn't have asked for anything better read more

I have been an Emerald member for just a short while now, and I must say I absolutely love it. The program offers some nice perks. I also like the choice of vehicles that are offered. This location is very convenient and due to my membership status, I can avoid the lines and head straight to my designated area to choose the vehicle of my choice. Customer service was very helpful when I signed the car out and back in at the end of my term agreement. I won't be going anywhere else for future rentals read more

Enterprise Rent-A-Car - Car Rental Near Me - Charlotte, North Carolina

Dispute of RA #788270541   I call Customer service 1-855-266-9565 at 8:13am CDT Sept 26th and talk to the rep for 12 minutes about what the charge would be if We return the car to Kansas City Airport at 1pm. He said we would get a credit of $77 for the one day we did not use the car. The ask about the drop charge he put that in the computer and came back wit a quote of $600 total. I call Customer service 1-833-336-0426 at 8:13am CDT Sept 20th and talk to the rep for 11 minutes about what the charge. With no help what so ever. This was the second call and after one email and each representatives sent information to the Charlotte office and both promised that they would get back with me But no! SO HERE ARE THE FACTS OF THIS DISDUTE!     If you look at the original Enterprise Rental Agreement #788270541 just about the bottom of the page a link to: Terms and Conditions Click here to view Terms and Conditions https://www-tac-service-prd.homecity.ehiaws.com/tac-service/location/group/53/NZ/terms?date=2025-09-22&locale=eng_USA     On the second line is a link to: (the "Fee Schedule") https://WWW.Enterprise.com/fees In the fifth box Quote: Unscheduled One- Way Fee / Drop Charge The greater of, but will not exceed: a) $300.00 or b) $1.50 per mile between the location you dropped the Vehicle and the Return Location  The fee we charge if you return the Vehicle to a location other than the Return Location.  When returned the Car I was billed $1,484.32. I did NOT ask for it to be changed to one way rental I had agreed to the Unscheduled One- Way Fee / Drop Charge as seen above. I Believe I owe no more than $300 drop charge and the original amount already paid of Amount charged on September 26, 2025 to VISA (xxxx) ($356.02) minus One day charge that I did not use the car but had paid for.  Please take a lot at all the information attached. Thank you, read more

We had a rental for a minivan for over a month to drive to the airport for our final leg of our out of state move. Showed up before the 8am opening saw two minvans on the lot. We were told at first they were sold out. Then when I said there are two on the lot she said they both needed to have oil changes. No help in locating us another vehicle just gave us two business cards for shuttles services. We are two hours away from the Charlotte airport and have to leave our home at 3:45am. Neither shuttle service was available. Finally found another car from Hertz but it was an hour away. We will never use Enterprise again. I actually called and spoke to three customer service representatives who said they would escalate and I would hear back from someone. Of course we never did. Horrible company! read more

Enterprise in Monroe, NC (on Roosevelt) has been my go-to originally because of their location. But, they are also great to work with. Check ins and check outs are quick and easy. I would like to commend Mason, one of their counter reps, for his professionalism and kindness to work with me on my latest rental. Thank you!! read more

This was literally the best experience that I've ever had with an Enterprise location. In my experience, Enterprise is normally not my first choice because of the hassle, the wait, the poor customer service, etc. This location was not at all like that. They had online check in which expedited things significantly. Then the lady who we went to get the car, Seraiah was fabulous. Her bright, happy attitude made me so happy (we'd had a horrible trip until that point). She went above and beyond to make us feel valued. It really meant so much because not only was she efficient at her job, but the extra energy and friendliness helped me calm down after the awful airport experience. Then the lady at the gate who checked out the selected car was also exceptionally friendly and easy to talk to. The lady who checked us in at drop off was also awesome. I don't know what is going on at this Enterprise for them to have such cheerful, awesome employees. I loved it. No stress, minimal wait, exceptional customer service. 5+ stars for this Enterprise. read more

Unsafe ride, dirty car, and a flying roach!!! Review for Enterprise Rent-A-Car - North Tryon & Chelsea Street, Charlotte, NC On Monday, I had to rent a vehicle from this location because my car was being repaired. Enterprise sent someone to pick me up from the repair shop. The driver was an older lady, and while I sympathize with people who may still have to work at an older age, she should not be driving for this job. She drove very unsafely -- making a U-turn in the middle of N. Tryon Street, cutting someone off, and speeding to the point that both I and the other passenger quickly put on our seatbelts out of fear. When we arrived at the rental office, I was given a car that was smaller than my normal vehicle and not equivalent to what I reserved. The inside of the car was also not clean. When I brought this up, I was told, "That's all we have." In my opinion, if they cannot provide a comparable vehicle, they should let the customer know before confirming the reservation. Unfortunately, that was not the worst part. While driving, I noticed something blue fly past me inside the car, which startled me enough to swerve. A short while later, it happened again, and I realized it was a flying roach. I pulled over to try to find it, but it hid. When I started driving again, it came back on the window, and I was finally able to kill it. I took both a picture and a video for proof because I could hardly believe it. When I called Enterprise, they apologized but told me they had no other cars at that location, meaning I would have to either keep the car with the roach or drive to another branch to swap it out. I chose to go to another location, but the fact remains -- the ride to the branch was unsafe, the vehicle was dirty, the customer service was dismissive, and there was a flying roach in the rental. This was one of the most unpleasant rental experiences I have ever had. I hope management addresses both the driving safety of their pickup drivers and the cleanliness and condition of the vehicles they provide read more

Enterprise Rent-A-Car - Car Rental Near Me - Charlotte, North Carolina

Enterprise Rent-A-Car - Statesville, NC I booked a rental car through Expedia with Enterprise in Statesville, NC. My reservation was confirmed with a clear pickup time of 8:30 AM. When I arrived on time, the clerk told me I wouldn't get a car until 1:00 PM. When I questioned this--pointing to my confirmed booking--the clerk showed no concern. A manager then got involved and told me I would actually get a car at 3:00 PM instead. When I asked why the timeline kept changing, the response shifted again: suddenly it could be "three days" before a car would be available. At that point, it was clear that my confirmed reservation meant nothing to them. The manager made it obvious that my business wasn't valued. I had no choice but to leave, call back my ride, and find another rental company at the last minute. Other industries, like airlines, compensate when they overbook or do their best to accommodate customers. Enterprise here did the opposite--every time I pressed for accountability, the promised pickup time was pushed further out. What I experienced felt less like poor planning and more like deliberate dismissal. I'm writing this to document the incident, in case it reflects a broader cultural issue at this location. A confirmed reservation should mean exactly that--confirmed. Customers deserve better. read more

Enterprise Rent-A-Car - Confirmation email - Car Rental Near Me - Charlotte, North Carolina

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Me and my wife showed up during open hours after our flight. We had a rental already booked and paid for. We had to wait over 2 hours for someone to show up because they were late. Once they arrived they were extremely rude and did not care. They wouldn't give us our booking and kept making excuses as to why not. We had to call customer service and it turns out they canceled our booking for literally no reason and wouldn't give us a refund. We had to spend over an hour on the phone with customer service to get refund because the person working at the desk didn't wanna help. Horrible experience, horrible staff. Please use a different service read more

Made my reservation through Hotwire around 4 months ago for a minivan. Got to the counter and they did not have my minivan ready and looked and acted like they didn't care. We were told it was going to be some time before they would be able to locate one which we found to be unacceptable due to the fact that we had reserved one months prior. We elevated it to speak to a manager to see if they could help us out and eventually ended up in them taking the signed paperwork from me and telling us to do business elsewhere. AFTER we went and had excellent customer service at Hertz they called us back to see if we had purchased a rental car which we told them we had, they seemed disappointed as if they were hoping we would forget the poor customer service interaction we just had with them moments ago. Jonathan was the manager who decided we should spend our money elsewhere and we are so happy we did. Hertz mentioned they get customers from Enterprise all the time and I can see why. Never will I ever ever use them again after that. read more

We always choose enterprise because we are creatures of habit and appreciate the good service over the years. This location was no exception. Quick service & easy, went to the lot, got the car and left. Return was easy and have to give a big shout out to ROGER for going out of his way to make sure we were taken care of and felt appreciated as customers. Love a company that goes out of their way for good customer service! read more

This company creates hell !! I do not and will not ever use this company again. We got a flat tire on the interstate and enterprise said they would send a tow truck to us to pick up the car. I asked what about us getting another car too ?? They said we would have to get our own ride for the next 2 hours of our trip. Two women and 2 teenage girls on the side of a major highway in Florence SC. Worst experience ever!!! Never use enterprise !! read more

Enterprise Rent-A-Car - Tire 2 - Car Rental Near Me - Charlotte, North Carolina

Steffon and Chris provided excellent customer service today. They were friendly and helpful, left a great impression, the organization should be proud. I will think of enterprise once again next time I need a car rental. read more

If you want to be treated as a valued customer do not use this location. Mellow who is supposed to be a "customer service" employee is anything but Very unprofessional. I even put in a call to corporate and they care so much about customer service they never contacted me. I will never use this company again and I have spent thousands at Enterprise. read more

, 20 ppl deep and 1 guy working the counter . Talk about a waist of time . Such a big company, and 1 guy working the counter . Makes no sense read more

Car I requested is exactly what I was given. Staff walked me to the cars in my class and explained my options. Car was clean. I was able to extend for an extra hour on the app with no problem. Return was a breeze. read more

I legit never write reviews. Terrible company. Extremely rude staff just hanging out in the back office eating while there's a line out the door. Atleast 3 people came in from double booked cars. Our car wasnt even there even though we had reservations. Walked out and went over to budget and they had us in the vehicle we wanted and out of the parking garage in 20 minutes after waiting at enterprise for an hour and a half with our baby crying the entire time. Total joke. Don't go here. I own a business myself and I would NEVER IN A MILLION YEARS allow this kind of stuff to happen!!!!!!!!!!!!! read more

Customer service representatives don't give the right information when you are making reservations. I asked if I could use a specific card and they said yes. Then when I got to the location they said I couldn't. I took an uber there and back home. Thank you enterprise for letting me waste $70. read more

9 companies amd only 2 counter agents to help customers. This is horrible service. I can't believe this especially if we have priority reservations they don't care. At first it was daunting but line moved fast It wasn't that bad cause Debora was fast courteous and professional. read more

Enterprise Rent-A-Car - Sucks. One window for all 9 providers. - Car Rental Near Me - Charlotte, North Carolina

I reserved a car and when I arrived at the airport your shuttle never came. I tried calling your office for 1 hour from 5pm - 6pm and no one answer. Then after 6pm I received an answering service who said you were closed. So, I was standard and had to figure out what to do. Horrible horrible horrible. read more

Issues with steering wheel vibration, smelled like cigarettes and stained seats. Rented for a month, returned after 6 days. Since I had 22 days left, if I swapped cars I would be charged daily rate. More out of pocket. I cancelled rental, they charged me the daily rate and not monthly. Horrible experience. Rent from them many times each year. I'm done with them. Beware you all. read more

Terrible service. Beckie was rude. They did not honor our reservation we made 5 months ago. This left us stranded without a car

I arrived at Charlotte Douglas International Airport with a reservation at Hertz, but unfortunately, the staff there were unhelpful and dismissive over a very minor issue, despite me having all the necessary documentation to rent a vehicle. Frustrated, I went over to Enterprise, where Tavion and Nick went above and beyond. They were incredibly kind, professional, and empathetic to my situation--I was in town urgently due to my father's illness. They had me on the road in under 15 minutes with no hassle at all. Thanks to their excellent service, Enterprise has earned my business going forward whenever I fly in. read more

I always rent from Enterprise due to their excellent customer service and vehicle options. My most recent trip was beyond impressive in regard to my car rental and return experience. I wish I could give them 10 stars. I was having a particularly stressful trip and Tavion was so calm and helpful. His warm demeanor completely turned my day around. I hope to see him the next time I fly into Charlotte. I regret not getting the names of everyone when I returned the vehicle. Everyone was so friendly and warm. It really put me in a great mood before walking into the stressful nightmare that is checking in/TSA/boarding. The customer service I received on June 21, 2025 ( pick up ) and June 28, 2025 ( return ) has solidified my desire to only rent from Enterprise. read more

Outstanding service at the Charlotte Enterprise! I have a great experience with every enterprise but I think Boston and Charlotte have the best airport service. So friendly and easy to work with. read more

Always have a great experience renting from this airport enterprise. Today's was made extra easy by Jose. I had a lot going on and he made the return quick and easy while being able to answer all my questions. Thank you! read more

There was a delay due to WEATHER, we called in advance to let our destination enterprise know we would be coming in late. Their response was that they would be there no problem. At 2 am, the lady at the front counter WALKED AWAY and didn't tell anyone their shift was done. We had been waiting for 40 minutes already, and 30+ people were left without their cars. I'm sure it wasn't the lady's fault as her shift ends at a certain time, however enterprise promised us the delay wouldn't affect our rental, and now we're here at 2:30AM with no car read more

Yo. The employees here are super friendly an accommodating. Make sure you have a reso or not. These people are super efficient. Out of the fleet I picked the only car with old blood stains and cigarette burns. It was an old silver sport. Decided to name him dart. If you see him jersey plates just know he can definitely take you to point a and b. Maybe even c. He's top heavy an don't push him over 60 he's got old bones. But he's pretty spry if you let it warm up. Fyi this car was fucking awesome. Lol also when returning an using Google maps. Take the second left fork you see not the first. The car return shares a parking lot with general parking but it has floors. Take the second fork you'll thank me later. read more

Enterprise Rent-A-Car - Cigarette burn from whoever drove this before - Car Rental Near Me - Charlotte, North Carolina

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Sometimes you just have to rent a car...especially while traveling. This particular airport location was great. It was across the street. No need to jump on a tram or bus. We were greeted, asked about our flight and helped with our car. Water bottles were provided. The bottles were not exclusive to Enterprise customers only. They were for everyone renting BUT we appreciated them after the flight and paying for expensive airport food during our travel. We were able to pick our car in the garage and they had several to choose from. We changed our mind on the vehicle originally selected and luckily the agent was helping another couple. She let us and said 'No problem!' Car was clean and nothing stood out as needing attention. Returning the car was also a simple and quick process. This was appreciated as you never know exactly how long the process will take on a flight day. It's hard to give a review on "Enterprise" as a whole since most things were booked online and not dealing with a person. This is more about this particular location and our experience while there. read more

Ok this experience was not what I expected at all. Started off by walking over to the front desk from my plane landing in CLT airport. East walk over to the rental car building and there was no line at Enterprise. The CS representative was friendly, explained everything and got me up and out to the car in no time. I had to walk to meet the other agent and I was given a choice of any SUV! I picked the Mazda CX-9 and it was nice and big for my road trip and was super comfortable. Even bringing the car back was super easy and quick. The CS agent at the end when I brought it back was also really friendly and got me in and out in no time. Thanks Enterprise of CLT airport! read more

Enterprise Rent-A-Car - Car Rental Near Me - Charlotte, North Carolina

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staff were fast and friendly. We must have taken a wrong turn getting to the rental counter and staff were very kind in getting us back to our correct location. The car we rented was upgraded at no cost. It was very clean ready to go when we arrived. Easy in and out of the rental location. read more

No car was a available at the Airport and They don't tell you that you need a Major credit card before they take your money from your Debit account,However they will except your Debit at another location,But no cars were there either read more

I have flown into this airport multiple times for work, and always rent a car here. I book my reservation a few days in advance, and they always have what I need. The employees have always been kind and helpful. They make renting a car a breeze! I will be renting from this location in the future. read more

In brief summary, this past saturday, I discovered my rental car's theft lock feature was activated, preventing the engine from starting. I contacted roadside assistance, which arranged for a vehicle exchange at Enterprise Charlotte Douglas Airport, as they were the only location open. The agent informed me that I just need to provide my name and phone number the immobile car would need to be towed and provided me an Uber ride to the airport. Upon arrival, I received no assistance and had to seek out an agent. The agent was busy and did not provide help, instead directing the me to contact the towing company for confirmation. I felt the process could have been handled more efficiently by the agent by directing me to a kiosk so my name and number could be looked up. The agent continued to walk away and did not take my information or guide me to another agent.I expressed urgency due to work commitments, but the agent cited company policy as a reason for inaction.I requested to speak with a supervisor, but was told no one was available. After being told to wait, I approached another attendant, Amaryah, who displayed a passive attitude and reiterated the same company policy without offering assistance or escalation she never even asked for my name or any other information in fact no one had up to this point which seems odd. I was told that they had to confirm the car was dropped off before they could proceed despite confirmation the car had been retrieved. I experienced a lack of cordiality and felt belittled during our interaction I was instructed to once again confirm the drop-off of a rental vehicle by calling tow dispatch, which I had to do using my nearly dead personal phone. Something i feel should have been handled by the attendant. But after confirming the drop-off, I was informed that only a compact car was available, despite having a contract for an SUV. I waited for an additional 15 minutes before being provided with a less than satisfactory sedan that had pet hair and an unpleasant oder. At the exit booth, I was told I needed to show my driver's license, which I had misplaced a few days prior, despite having a photocopy, prior confirmation that my ID was on file and my passport.The booth attendant radioed a supervisor, who instructed that the I could not rent the vehicle without the driver's license. I pleaded for assistance, at the very least transportation home due to my low phone battery and urgency to get to work, but was met with a cold response and was told that "the branch does not provide such services". I expressed frustration and disappointment with the branch's policies and lack of customer service. Just as I was about to leave no car or idea how I was getting home. A supervisor radioed and asked if I had identification beyond the driver's license to allow me to proceed. As I previously explained to them I have a passport, which was accepted, allowing me to exit. In summary this all took well over an hour and I was indeed late for work. Overall I felt the service was poor, ranking it among the worst customer service experiences I've had. Im Plus member and had been renting for three months prior to this incident.The staff, except for the individual who made the final decision, lacked curtiousy, decency, and humanity.I felt as if they were interacting with an automated system during the ordeal, except for the moments of added frustration from Amiryah who seemed to take pleasure with every knife turn. read more

Shout out to Mr Taylor @charlotte airport super big help! fast, easy, and efficient to get me on my way to catch my flight. Thank you sir read more

On 4/23/24, I called to reserve a truck for my boss. I was given an option of two available trucks and confirmed a pick up time. I drove my boss to Enterprise, dropped him off and left, and he was told they have no trucks but have mini cars. The person at the counter said the people who take reservations don't know what vehicles are at what locations and they just make the reservation. I drove back to pick up my boss. I called the reservation number again to be told this situation would be escalated, and I would get a call from a supervisor the same day. I did not receive a call - so I called them the next day to be sure we were not charged for the reservation. I was told a return call typically takes up to 5 business days. I never received a call. Poor service. Very disappointed. read more

I am a single mother who chooses to not obtain a credit card. With this being said, I was unaware one way rentals require to have a credit card on file. Since I don't have one, I wasn't able to rent a car from Enterprise or any other car rental place. I traveled from Texas to Charlotte to get back home to Virginia after getting my son from his dad's. After the manager at Enterprise Charlotte Douglas Airport explained to me the policies, I proceeded to state "I'm a single mother hours away from home not knowing anyone in the city and you don't care?" He then states, "At this point he didn't care if I was stranded" The audacity this man had to say to a woman and her 5 year old child at 11pm at night doesn't belong in customer service and I hope everyone will read this review and see to not give this location business. Terrible customer service and he clearly doesn't care about his potential future customers. read more