Thankful for the customer support provided at this location. The car was freshly cleaned and ran…read morewell. Was a short trip but will be happy to rent from here again on my next visit!

1 star and that's being generous…read more I returned a rental at this location and accidentally left my iPhone in the back seat pocket. What followed was 5 days of the most exhausting customer service runaround I've ever experienced. I did everything right. I filed a claim through the official Lost & Found portal immediately. I called customer service. I called the Emerald Club line. I reached out on social media. I visited a National location in NYC in person. I emailed the branch manager directly. The response? Scripted messages telling me 'leadership will reach out.' No callback. No name. No direct number to reach this branch because one doesn't exist. You are completely trapped in a loop of chat bots and 800 numbers with no way to speak to anyone who can actually do anything. Here's the kicker, the car was turned around and rented to another customer without being properly inspected or cleaned. My phone sat in that back seat pocket through an entire additional rental cycle. My phone was only recovered because I personally sent a friend to the airport to look for it. National did nothing. As an Emerald Club member I expected at least a baseline level of service. I got none. Would never recommend.

Visiting from another state and have rented (x3) from this location in…read more Charlotte NC.. If you looking for Professional, Exceptional, Customer Service Mr.Leonard is the guy. From the time you walk through door until you leave he's always the same good conversation and a big smile to make you feel welcome . He's very personable and he wants to make sure that you get what you need.. Always asking if this vehicle, etc.. works for you and can he help with anything else. Please go see Mr. Leonard at W T Harris location.. I know my family will alway visit his location wherever he is. on our faces Mr.Leonard My Family Thank you for your service and thoughtfulness.. Ms. Davis

Awful. They oversold vans during a basketball tournament. But instead of the manager helping that…read moreperson and helping those without vans - we all waited for an average of over an hour. Watched employees sits on their phone. Manager was less than not helpful.

This was literally the best experience that I've ever had with an Enterprise location. In my…read moreexperience, Enterprise is normally not my first choice because of the hassle, the wait, the poor customer service, etc. This location was not at all like that. They had online check in which expedited things significantly. Then the lady who we went to get the car, Seraiah was fabulous. Her bright, happy attitude made me so happy (we'd had a horrible trip until that point). She went above and beyond to make us feel valued. It really meant so much because not only was she efficient at her job, but the extra energy and friendliness helped me calm down after the awful airport experience. Then the lady at the gate who checked out the selected car was also exceptionally friendly and easy to talk to. The lady who checked us in at drop off was also awesome. I don't know what is going on at this Enterprise for them to have such cheerful, awesome employees. I loved it. No stress, minimal wait, exceptional customer service. 5+ stars for this Enterprise.

Enterprise in Monroe, NC (on Roosevelt) has been my go-to originally because of their location…read more But, they are also great to work with. Check ins and check outs are quick and easy. I would like to commend Mason, one of their counter reps, for his professionalism and kindness to work with me on my latest rental. Thank you!!

Keisha is a rockstar and deserves a raise. She made the process of renting a car super easy and…read moremade my terrible day better. I did the managers special which was a huge dodge ram 2500. Wish this Hertz has more options for mystery vehicles. Also the rental car area was hard to find but at least not shuttle was needed to get here. I used Dollar through an Expedia rental and since it was 9pm that counter was closed and I had to go through the hertz line. Wish I booked AAA through the app for a discount. Will rent again from here if ever in North Carolina

I rented back in September and just realized I forgot to do my review. I reserved and pre-paid for…read morea Mustang Convertible through Priceline. I also got the Insurance through Priceline , not Budget since it was cheaper. I don't usually get the insurance , but since I was going to be staying in Myrtle Beach for a few days I wanted to be covered since theft , vandalism , and such are a problem now more there. I still love Myrtle Beach though. I also visited friends and family in both NC and SC. After having it a couple days I noticed a charge for the Insurance through Budget. I tried calling several times and couldn't get through to the airport location. When I called the 1-800 number ( in India ) they wouldn't take it off and said I would have to talk to the airport location itself either on the phone or upon return. When I returned it I spoke with one of the reps and they took it off and said on my Hertz Gold it has me automatically taking the insurance , so I went online and changed that. I never had it set on my account and last time I rented I didn't get charged , but somehow it got changed to authorize insurance upon rental. Of course the walk from the terminal in Charlotte to your rental car area is terrible and they were doing some remodeling. Since I'm Hertz Gold I went directly to the car area and went inside the office there to get my keys , contract , etc and find out where my car was parked , it was right next to the office. The car was clean and I inspected for damage and it all looked good. When I drove out to the gate I noticed the low tire pressure light on one of the tires and it was only down a couple pounds according to the gauge. I stopped at like a 7-11 with an air pump and added a few pounds and was on my way. A few days later the light comes on again and I added air again to the tire. I didn't see any nails in the tire or anything like that , slow leak. I spent almost a week in Myrtle Beach and the last day again I had to add air to the tire before heading back to Charlotte. When I arrived I told them about the tire and it needed to be checked or replaced. The car was nice to have and I had the top down almost the entire trip , the weather was perfect. It got pretty good MPG too , more than my own car. Of course it had all the tech stuff for the radio and Navigation.

Reserved a car through my job weeks in advanced. Currently working with a temporary license as I…read morewait for the replacement in the mail. Despite the guidance on their website - I was refused a vehicle. Thankfully National the next counter over was able to help me.

Not sure Avis understands the meaning of Preferred?? Been standing in line for almost an hour as a…read morePreferred member? Not good.

Picking up and dropping off the car was fast and easy…read more The problem: I was told the pre-paid fuel option was $2.20/gallon. We had an extended conversation about it, as that's not the norm. Turns out I was charged $10.99/gallon! I was lied to and misled, I believe on purpose. It's too bad bc the rest of the experience and car quality was good

Dollar/Hertz is JUNK. Made a reservation three weeks in advance for a trip out of town, got an…read moreemail and text confirmation the day before, got to rental office, and they say there is nothing available. I was told that a text from an employee was sent to my phone before closing of the previous day, stating such. Must have been from an unidentified number because I deleted when the first word said "Hi", thinking it's spam. Very unprofessional. Long story short, I ended up wasting a whole bunch of time in the process, canceling the entire rental, and taking my personal vehicle on the road. There was quite a long list of customers they had to call to inform there were no cars. Stop being greedy and have proper inventory! It doesn't take a genius! I've NEVER made a hotel reservation, only to be told they don't have any rooms at check in.

Easy terminal access and a fresh fleet of cars…read more We had a reservation for a Sentra but the staff was nice and upgraded us. Highly recommend this location. It's easy to get to and short lines if any. You can't blame Alamo for the airports confusing signs

This Alamo lies within the Charlotte CLT Airport - no shuttle needed. RENITA was so helpful at…read moreAlamo. We booked through a 3rd party through my credit card portal. They provided a confirmation code that did not coincide and was not findable by their system. Renita was persistent and made it happen by trying different search methods. HOWEVER, beside the service Renita provided, it was not the best experience. I had thought that because it was directly at the airport that the experience would be quicker than renting from a spot outside of the airport. Boy I was wrong. There were many counters at this rental car area and the only one with a long line was Alamo. I thought, "just my luck". They seemed severely understaffed and overworked. I felt for the staff. If you have extra time you want to kill - by all means rent through Alamo@ Charlotte Airport. If you are trying to leave the airport ASAP, then I do not recommend. Unfortunately, because of my poor experience, I would be hesitant to rent from Alamo, at least this location, in the future.

Horrible service! I reserved a mid-sized. I go to pick it…read moreup and they tell me that they no longer have that car unless I wait until noon for a mid-sized car to return. Clearly not an option at 9AM. I ask for another car. The manager tells me that for an upgrade (a full-sized) is an additional charge of $50. Not happening since it's not my fault they didn't have the car I reserved a week ago for early morning pick up. They did not have any smaller cars either. We argued back and forth that Advantage must honor the reservation and provide any available vehicle at no additional costs. No dice with this so-called-manager. I canceled and walked to a different company, which also did not have a mid-sized but offered a full at no cost. Horrible company!

1 employee working. 2 in line in front of us. He does the paperwork. Takes them downstairs…read more Apparently does everything that needs to be done down there, then comes back and starts the contract for the next person. Nothing quick or efficient with this system. Be prepared to wait! It was 35 minutes before the first employee spoke to us. The car we got was filthy. Spill, sticky spots. Dirt. Grass.

Jason Sandoval was polite and professional, so my complaint is not about the employee personally…read more My issue is with the policies and how they are presented to customers. I booked a 7-passenger Mitsubishi Expander through the SIXT website using the flexible booking option. When I arrived, I realized I didn't need such a large vehicle anymore and asked to switch to a smaller car that was available. I was not asking for anything free. I simply asked to be charged fairly for the smaller vehicle. Instead, I was told that changing the reservation would count as a cancellation and would involve about a 15% fee, which essentially removed the savings from switching to a cheaper car. So even though I drove away in a smaller vehicle, I still paid almost the same price as the larger one. This is what felt unfair. If a customer books a smaller car and asks to upgrade to a larger one, the company would obviously charge the difference. When the situation is reversed and the customer wants a cheaper vehicle, the same principle should apply. Travelers should also be aware of the insurance structure. I was charged about $107.55 for Third Party Liability, but the way it was explained at the counter made it clear that this coverage was minimal, and additional coverage was strongly recommended for about the same amount again. Also, if you rely on your credit card insurance instead of purchasing the company's full coverage, the security deposit increases from $1,000 to $3,000. The staff was courteous, but these policies were not clearly explained before booking. If I had known these details in advance, I likely would have chosen another rental company.

BEWARE - I have never written a review before but feel obligated to warn people about this company…read more We rented a Yukon Denali XL from this "premium" car rental company for a trip. On our way back, the car broke down while driving down a major US highway. Thankfully I was able to steer my family to the side of the road safely but the car wouldn't restart. I get that cars malfunction and I'm not blaming the company for that per se, but it was the company's response that was baffling. We called the helpline number they provided and explained the situation. For the next 2 hours, they read their corporate policies to me for reasons why they couldn't help us, passing us off to four different people. Despite pleading with them to send a wrecker or another car or a driver or something they refused despite being aware of the dangerous situation. We were miles away from the nearest exit and it was pitch black. The car was dying so hazard lights eventually got dimmer and we were sitting just feet from the right lane. They said we were in too dangerous of a situation to send help and needed to get a wrecker to tow us to the nearest gas station before they could do anything. Obviously no wrecker has enough space for all the family and dogs. Finally they agreed to send a car from 3 hours away to our location (it had to come from an airport destination despite having a location 45 minutes away). By that time, I had began exploring my own options for getting my family home and ultimately hired a driver from a nearby city (Uber wasn't available where we were). Obviously this transcends bad service and shows a blatant disregard for customer safety. Feel free to move forward with the small discount they offer you but just know you are completely on your own if anything goes wrong with the car. I can tell you right now to go with another option and thank me later.

Great food & servers. I will return soon the next time I'm in town…read more I hope this helps someone make their decision. Thanks for listening.

Currently sitting in a broken seat that not only can't recline but is stuck at an angle you can…read morebarely sit it. Plane (5 hour flight) ran out of food (even snack boxes) well before getting to us. Flight attendants were salty about it. Only on this flight because we lost a whole day traveling here and started at one instate airport, had to drive to another and then got displaced overnight at a third. Took hours to get the hotel room we were promised. Now getting home six hours later than before on much worse flights. I will now drive 12-16 hours in any direction before using American - they go out of their way to make you feel inhuman.