Thankful for the customer support provided at this location. The car was freshly cleaned and ran…read morewell. Was a short trip but will be happy to rent from here again on my next visit!

We drove in and dropped off our embarrassing minivan and it was a simple process, they're very…read morecourteous and make sure that we got everything out of the car. It was pretty seamless and the employee was very nice! We were very happy with the easy process.

Logan took care of me upon returning the rental car. He greeted me with care. Heard my concern with…read morethe car and made adjustments to my based on my concern. Great customer service. Fast resolution.

Had a great experience with the rental and a better experience with the customer service. My…read morehusband left a few items in the armrest and Musa went above and beyond to retrieve the items for me. I really appreciated the help, it was a lot going on that day and we had already began to leave the airport. We are super grateful for Musa and moving as fast as he did in order to retrieve our items. Thank you!

This Alamo lies within the Charlotte CLT Airport - no shuttle needed. RENITA was so helpful at…read moreAlamo. We booked through a 3rd party through my credit card portal. They provided a confirmation code that did not coincide and was not findable by their system. Renita was persistent and made it happen by trying different search methods. HOWEVER, beside the service Renita provided, it was not the best experience. I had thought that because it was directly at the airport that the experience would be quicker than renting from a spot outside of the airport. Boy I was wrong. There were many counters at this rental car area and the only one with a long line was Alamo. I thought, "just my luck". They seemed severely understaffed and overworked. I felt for the staff. If you have extra time you want to kill - by all means rent through Alamo@ Charlotte Airport. If you are trying to leave the airport ASAP, then I do not recommend. Unfortunately, because of my poor experience, I would be hesitant to rent from Alamo, at least this location, in the future.

Rental car companies can be such a pain but luckily Alamo seems to be one of the ones that actually…read morehas their stuff together. This was my first time using them in Charlotte and the process was smooth. The only thing I don't like is they charge you an extra deposit if you are local. Otherwise, no issues and I will be using them again. I received great service inside a the counter from Tiana, and more good service when I was getting the car from Christian.

Visiting from another state and have rented (x3) from this location in…read more Charlotte NC.. If you looking for Professional, Exceptional, Customer Service Mr.Leonard is the guy. From the time you walk through door until you leave he's always the same good conversation and a big smile to make you feel welcome . He's very personable and he wants to make sure that you get what you need.. Always asking if this vehicle, etc.. works for you and can he help with anything else. Please go see Mr. Leonard at W T Harris location.. I know my family will alway visit his location wherever he is. on our faces Mr.Leonard My Family Thank you for your service and thoughtfulness.. Ms. Davis

Waited in line for 90 minutes to pick up a rental car. Budget is deliberately understaffing this…read morelocation to boost profits. I will never use this company again.

Waited 50mins in a line of 8 people. Booked through Avis preferred but of course they didn't have…read moreour car ready or name on the board. I continue to be amazed at how terrible the Avis operations function in souther states. It must be hard to be this bad at your core business, but somehow they do it.

Had reservation, however, they ran out of cars. Spending the night at the airport, oh joy!!! Staff…read morewas unpleasant and unwilling to help.

Keisha is a rockstar and deserves a raise. She made the process of renting a car super easy and…read moremade my terrible day better. I did the managers special which was a huge dodge ram 2500. Wish this Hertz has more options for mystery vehicles. Also the rental car area was hard to find but at least not shuttle was needed to get here. I used Dollar through an Expedia rental and since it was 9pm that counter was closed and I had to go through the hertz line. Wish I booked AAA through the app for a discount. Will rent again from here if ever in North Carolina

I rented back in September and just realized I forgot to do my review. I reserved and pre-paid for…read morea Mustang Convertible through Priceline. I also got the Insurance through Priceline , not Budget since it was cheaper. I don't usually get the insurance , but since I was going to be staying in Myrtle Beach for a few days I wanted to be covered since theft , vandalism , and such are a problem now more there. I still love Myrtle Beach though. I also visited friends and family in both NC and SC. After having it a couple days I noticed a charge for the Insurance through Budget. I tried calling several times and couldn't get through to the airport location. When I called the 1-800 number ( in India ) they wouldn't take it off and said I would have to talk to the airport location itself either on the phone or upon return. When I returned it I spoke with one of the reps and they took it off and said on my Hertz Gold it has me automatically taking the insurance , so I went online and changed that. I never had it set on my account and last time I rented I didn't get charged , but somehow it got changed to authorize insurance upon rental. Of course the walk from the terminal in Charlotte to your rental car area is terrible and they were doing some remodeling. Since I'm Hertz Gold I went directly to the car area and went inside the office there to get my keys , contract , etc and find out where my car was parked , it was right next to the office. The car was clean and I inspected for damage and it all looked good. When I drove out to the gate I noticed the low tire pressure light on one of the tires and it was only down a couple pounds according to the gauge. I stopped at like a 7-11 with an air pump and added a few pounds and was on my way. A few days later the light comes on again and I added air again to the tire. I didn't see any nails in the tire or anything like that , slow leak. I spent almost a week in Myrtle Beach and the last day again I had to add air to the tire before heading back to Charlotte. When I arrived I told them about the tire and it needed to be checked or replaced. The car was nice to have and I had the top down almost the entire trip , the weather was perfect. It got pretty good MPG too , more than my own car. Of course it had all the tech stuff for the radio and Navigation.

I wasn't able to rent a car from advantage because of territorial problems with franchise and…read morecorporate so the rental company next to them was able to accommodate me. Upon return of the vehicle I mentioned to the agent Nicole that I got a compact and not a mid size vehicle. I mentioned that I had to add oil and air and she completely surprised me when she gave me my total. She apologized and went more than the extra mile on this rental. I have never rented a car from dollar but after this experience I plan to rent in the future. Nicole thank you for making my experience today a memorable one at that. Thank you for making Everything Right!!!

Too bad I can't give less than one star. I reserved and paid for a vehicle rental at the airport,…read moreand declined all additional insurance coverage, and the cost was $232. When I arrived to pick it up they asked me what I wanted for coverage, showing me the options in a notebook with no pricing. I chose the basic, thinking that's what came with it, since I had already declined everything else online. Then the next day I find out they charged over $250 extra, so I tried to call and get it straightened out. All I got was AI customer service, which was no help at all. Before turning the car in, I stopped and filled it up with about seven gallons, certainly more than I had used. I drove the remaining six miles to the airport and turned the vehicle in and went to the desk to find out about the additional charges, only to find out they had added $250 in additional coverage, more than I had even paid for the rental! Then to top it off, I got the final receipt the next day and find out they charged me $27 for fuel, even though I had driven a total of just 61 miles. Total cost of everything, including the gas I bought: $519 for 61 miles in four days. That's almost $9 a mile! I could have done just about anything else for transportation and paid less. My round trip plane ticket wasn't even this much. Never rent from this company. They will try to scam you for money, and apparently if they don't get enough, they'll charge more after the fact.

I can't say enough good things about this woman-owned, black-owned business. I would have chosen to…read moredo business here just on those two facts alone. But I only learned of the business because I was in dire straits. I am traveling from the west coast for a wedding and, to my surprise, there were no rental cars available at any of the major rental agencies. I checked EVERY single agency, even in the greater Charlotte area, not just the airport. Nothing on Expedia. So I searched Google maps for car rentals and, to my good fortune, found Montgomery Enterprise. Ms. Montgomery was an angel. She was so kind, personable and helpful. The rental rates were very reasonable. She even kept her office open after normal office hours just to accommodate me because of my late flight. She didn't have to do that and, in my experience, not many businesses these days offer that kind of service to their customers. Ms. Montgomery was warm, professional, welcoming and solution-oriented. If I could give more than five stars, I would in a heartbeat. Thank you Ms. Montgomery! And I wish you and your family great abundance in every aspect of your lives.

From the owner: Car Sales Car Rentalsread more

Upon arriving the place, looked a little sketchy…read more I booked through Priceline and booked under one price, but when I got there, they told me a completely different price and said that they were not able to adjust it because it was done through Priceline and then I would have to contact Priceline. I eventually contact their Priceline and they said that it would be on Mega MC TO ADJUST THE PRICE. SO NO ONE IS TAKING RESPONSIBILITY. I guess this is what happens when you book through a site to try to save some money. You end up getting bit in the butt The car we received was very damaged on the outside, so I made sure to take pictures and videos to show the damage that was already there I would not rent from here again, even if it meant saving $100

RENTER BEWARE! First of all this car rental place advertises as "Economy Car", when in actuality it…read moreis call "MC" This location is miles off airport campus in a shack! However, they do offer a shuttle but you have to call for it. Unhelpful youth manning the desk. What was suppose to be a just under $200 rental turned into an over $600 rental. To top things off, I got a text message at approximately 8pm the night before I was scheduled to turn in the car, telling me that their office would be closed due to the holiday and to just leave the car parked close to the gate and drop the key in the lock box. To make matters even worse, I got an email that night stating I didn't turn in my car and that it was late over due. I will spare you anymore time reading about this so my recommendation is DO NOT USE THIS SHADY BUSINESS NO MATTER HOW CHEAP IT APPEARS!!!!!!!!

Online booking and online check-in is a farce. Once you wait 45 minutes for the shuttle, which is…read moresupposed to arrive every 20 to 30 minutes according to their website, you still have to go through the entire process in the building. There's no advantage whatsoever to trying to expedite the process. They're slower than molasses. The car you paid for and signed for isn't even ready, even though you booked a particular time for it. An additional 30 minutes for them to get that ready. What's the sense of preparing when they aren't prepared.

Not sure why all the hate, however, I had a good experience renting with Easirent. Not perfect -…read morebut what or who ever is? Anyway .... There was a wait for the shuttle. However, that's also on me as my friend and I got lost looking for the shuttle pickup/drop off point. I followed the signs as opposed to the instructions in the email copy of my rental reservation. Waited just over half an hour. First world problems. Arrived and was second in line. Only one person behind the counter and possibly the business (aside of the shuttle driver). He not only handled the behind the counter paperwork, but also was the staff member to hand off the car. Keep in mind, I was second in line, meaning I had to wait for the person in front of me to be taken care of. Whatever the case - car was upgraded as it was all they had left. No extra charge. Score ... No issues with the car. Minor scratches here and there but that's expected wear and tear with a rental. Drop off was fairly quick. Though if you need an early drop off - know that this isn't a 24 hour operation. Dropped the car off - turned in the keys and jumped on the first shuttle right as they opened for business. Made it to the airport ahead of time. Anyway, other than the wait for to pick up the rental, which I'm not even salty about - everything was fine. Because of the inability to drop off - say at 5AM, that would probably be the only reason I wouldn't rent from here again.