The car was what I needed for the weekend. The customer service was great when I had issues! Will…read morerent from again.

Made reservations to be informed that I'm on a waitlist upon arrival. There has to be a better way…read moreto conduct business. At least let me know before I make the trip that a car isn't available. So disappointing. I ended up asking the representative to cancel and left it at that.

Can I get your attention for a moment…read more.. I just have to am extend my sincere appreciation for the exceptional service I received from one of your team members, Christian Walker, at the Enterprise location on 6541 E. Independence Blvd. in Charlotte. From the moment I walked in, Christian demonstrated an extraordinary level of professionalism, kindness, and attentiveness. He went above and beyond to ensure that my experience was seamless and stress-free. His generosity, patience, and willingness to listen truly stood out. Christian handled everything with such thoroughness and care, and his follow-up to confirm that everything was okay did not go unnoticed. In today's fast-paced world, it's rare to come across someone who not only takes pride in their work but also makes you feel like a valued customer. Christian is one of those rare individuals. He is a true asset to your team, and I hope he receives the recognition he deserves for the incredible service he provides. Please extend my gratitude to Christian for making what could have been a routine experience an exceptional one. I will gladly continue to do business with your branch because of people like him. Michelle

I first spoke with Andrew on the phone when I needed to pick up my rental late. I did not know…read moretheir hours, and he was informative and very polite. I ended up picking up the car the next day, and Christian assisted me with a smooth and speedy pickup, which I appreciated since I was in pain from a car accident. The next day I called back with questions I had forgotten to ask, and again Christian was knowledgeable, kind, and provided fast customer service without making me feel rushed. He is down to earth, professional, and very human. I even received the car for an extra day as a result. When I returned the car, Darius handled the inspection quickly and had it in the back for cleaning before I even left the lot. He clearly knows his job well, and though I was exhausted, he got me in and out while leaving me with a laugh and a smile. I have rented cars from this location before and have never had a bad experience, even when things are outside the staff's control. Thank you all, and I will probably see you again tomorrow.

On the Avis website it says this location has an after-hours key drop available, but I walked all…read morearound the building and parking lot last night and didn't see one anywhere. I returned this morning at 8am when the location says it opens to find the building locked with no one inside. I waited another 20min until the attendant finally arrived and he was not apologetic or professional - just took the keys and said they got rid of their key drop 4 or 5 years ago (how Avis has not fixed this on their website by this point is beyond me). Not a good location at all, would not recommend. Use the airport location to save yourself a headache.

Extremely unprofessiona!!!!! I booked for a car Wednesday online for a rental Monday morning at…read more0800, as I'm on my way to pickup my rental they call at 0750 and inform me there was no cars available. when I booked online it said that there were cars available. To get a better understanding I came to the store and MR. Perry for clarification on my reservation, he redirected me to the airport for a car, not informing that it will be an additional $60 airport fee if I booked there. MR. Perry is very aggressive when he talks to his customer, not aware of what's happening in the store, and gives out false information. Please save yourself the hassle of booking at this location. They have a store full of unsatisfied customers.

Do NOT go here! We made a reservation and went to pick up the car that was advertised as advanced…read moreclean and COVID safe, and the car had clearly not even been wiped down! There was also a crack in the windshield, making it both illegal and unsafe to drive. There were also no caps on any of the tire valves. This was the only car they had. We Do NOT go here! We made a reservation and went to pick up the car that was advertised as advanced clean and COVID safe, and the car had clearly not even been wiped down! There was also a crack in the windshield, making it both illegal and unsafe to drive. There were also no caps on any of the tire valves. This was the only car they had. We immediately canceled and will go to another company. The lady was rude and gave us a $5 off coupon. We will be reporting this business; fairly sure they are operating illegally. canceled and will go to another company. The lady was rude and gave us a $5 off coupon. We will be reporting this business.

wonderful place to rent an affordable vehicle. the vehicles are super clean and the staff are…read moreawesome. i highly recommed this place.

Just stopped in today and only had a limited amount of time. We have been to many places as I am…read morecurrently using a rental until the purchase of a vehicle. Very helpful, very accomodating and the cars were clean and ready to go. I will be back to purchase here. Thank you for your service, kindness and no pressure go a LONG WAY.

DISHONEST SALESPEOPLE TAKE YOUR BUSINESS ELSEWHERE!!! I…read moreagreed upon buying a van. For $13000.00 (overpriced but in my budget) I left to get a cashiers check for the agreed amount on my way back I was called by the salesman and told that they now wanted $1000.00 more than originally agreed upon ... They a predatory salesman and will do anything to make an extra buck... Now I'm stuck with a cashiers check that can't be used anywhere else and has my bank account empty for the next 7-10 business days.... warning elsewhere to honest people who deserve it

Hi budget, I rented a van 30 days in advanced for July 10th 2025. I called three times to confirm…read morethat it would be at the Norfolk, VA airport at 3:00pm, each time your customer service verifying it would be there. I explained it was important because I had three handicap children that needed the room and could not wait long. We waited 4 hours. While you laughed and stated we tell people that all the time, people would not rent from us if we told them the truth. My children ended up in the hospital the first two days of our trip. Budget said it's not our problem your children have a condition.

Customer Service is absolutely non-existent here!…read more I was returning a moving truck on the Tuesday after Memorial Day and I get that Memorial Day is a busy wknd, but when you are already in a tiny strip mall with VERY limited parking and absolutely NO signage directing people where to park their 12'ft moving trucks, yes, I am going to pull in front of the store front and have you figure it out. From the minute I pulled up, Leslie gave me nothing but attitude! Seriously, I could not believe she talked to me the way she did, but she sure did not like it when I dished it right back. Guess someone needed to remind her I'm the customer? In any case, she walked out snapping her fingers and yelling that I couldn't park the truck there. I'm like "ok, then where do you want me to park it?" "Find an open spot!" "WHERE!?" There were literally no open spots except at the far end of the lot and I wasn't even sure I could park there because it would block in anyone trying to drive through, but I went and parked the hotmess of a truck Budget had rented me in the only space I could safely maneuver it! So, then I go inside and Leslie is with another patron...OMG, night and day! I guess I was just to white-looking to be treated with any sort of decorum? Because the guest she was helping was African-American and she was just as nice as could be! Joke is on her I suppose because I am actually a double-minority...but that aside, race should never have ANYTHING to do with how a customer is treated! That being said, after she bitched at me for parking the truck where I did (she had expected me to park it in a very tight spot between two other trucks!?) and having this young guy go out and get the fuel and mileage (even though I had taken a pic of the gauges) and then bitched about having him move the truck for me. Excuse me? But, since when did returning a truck require me to park it for you too? Then, the real fun started! She told me I needed my contract because her system was down and she couldn't return the truck without it. So, because her system wasn't working she couldn't return my truck...what!?! She then nastily tells me that I can just leave it if I just don't want a receipt. Right, like I am gonna trust her at this point to just "return my truck" w/o a receipt! So I tell her to give me back the keys so I can drive back home to get the paperwork. She asks me why, and I straight up tell her that if she isn't returning the truck I'll be damned if I'm gonna leave her the keys because technically the truck is still in my "possession". So she begrudgingly gives me the keys and I come back 15mins later w/the paperwork and guess what...the system was somehow up between me leaving and returning because she was able to print out some paperwork for some construction workers that she was having a very lewd convo with. All she offers me is that she can sign the bottom of the paperwork w/the time that I originally returned it (about half an hour beforehand), like she was doing me a big favor or something. Needless to say, I have reported her to Budget via their website and will actually never rent from Budget truck again if these are the type of people they have representing their brand and delivering this joke of what passes for customer service for them. What a horrendous and atrocious experience on so many levels!

Can't really complain like some of the other reviews…read more I showed up at my scheduled time. There were a couple people in the lobby but I was able to step up to the counter right away. The guy that helped us was very friendly and personable. He was quick, too. He had our SUV available and had us on our way in about 15min max. Positive experience for me. We'll be back!

I'm President's circle with Hertz and typically rent from airport locations. I booked a mid-size…read moreSUV from the East Independence location for 3 consecutive weeks and each time there were no vehicles available after driving 30 minutes to pickup. They don't even give courtesy phone calls to give you heads up if you've reserved in advance. The agent I just spoke to seemed young and unprofessional and he offered no apology or explanation why each week they tell me they'll let me know later in the day or the next day if a car is available. I am booking for work, this the reason for the scheduled rental. Now I have to argue to get my prepaid funds returned. This Hertz location is a bit of a joke in terms of quality and they operate like a local Mom&Pop playing by ear without corporate professionalism.

Kim is a magic worker with amazing patience for people. The place is busy, low car avail but she…read morehandled a room for of people with grace and calmness!! We need more people like her and less rude customers!!!

I've rented at this location twice this month. I've had a good experience. Even the quality of…read moreservice improved the 2nd time around. The first time was fine but I realized after leaving the lot with my rental that the maintenance sign was on so likely the car was due for an oil change. It didn't affect me during my 4 day rental period so that was good. Overall, this location is alright with me. I usually book at the airport so I'd say this is a good runner up.

Couldn't have had a better experience. Davauris was early and patient to pick us up, was…read moreprofessional, courteous and a pleasure to be around. We would highly recommend Morgan Transportation and would not consider using another car service when in the area. Steve Rollins, MT. September 2024.

Promised a pickup from Waynesville to the Asheville airport. Stopped returning texts and calls when…read moreour group asked for a status update. Got a vague answer after several calls. Very unprofessional and unreliable behavior. I would recommend a more reputable service in the region.