The staff was so amazing. They were very helpful especially Brittany (I believe her name way). Took care of us and we may not have gotten the car we wanted but we left happy just the same. read more

Eddie is THE BEST. The place is always swamped with phone calls, people waiting and many of them are impatient. I honestly don't know how Eddie does it with such patience and professionalism. Enterprise is fortunate to have him. If I had a business I'd offer him double and steal him, he's that valuable. Thank you Eddie for your hard work and your awesomeness. read more

Worst customer service from Pat and Eddie. Went into office because of maintenance light on in car and hear something scraping on bottom of car. No one in office. For 5 minutes i called out for help. Pat stuck her head out and yelled that she was on lunch and I would have to find the other guy Eddie outside washing a car. Which I did. After informing him of problem he got into car and reset the warning, stating that their cars do not need the maintence the auto makers say.that they can go 6-7 thousand miles before they need to be serviced. No he never opened the hood to check oil or anything. Stating he learned to reset the car on YouTube. After I complained he went inside and said the car has been serviced. I asked what if they just rest it like you did? He dismissed me. I informed him that there was still scraping he rolled his eyes at me and said fine. He went out looked at fromt bumper and then back and said he did not see anything. I told him it was under the car. He said its probably nothing. I insisted on having it looked at and requested another car. We were 9 hours from home and had 5 days left on our rental. Eddie then told me to take the car to a tire store almost 3 miles away to have it fixed. Still refusing to giive me another car. When we finally found the tire place, yes was not even given address, I called enterprise to complain. They connected me to roadside assistance who were outraged that I was treated this way. They told me to go back to Coos Bay office and I would receive another car. The tire guy put a bolt in what was falling off car to get it back down the road but said the last person who changed oil forgot a few bolts and the cover was falling off scraping on road. Well not only did Pat refuse. She was rude on top of it. I then received a call from the office in Port Angeles. Telling me the car had been serviced two weeks ago, the sticker on door said a month ago while Eddie just reset system. Hard to trust who was telling the truth at that point. We had spent three hours at this point and my husband who was turning 61 on the 24th was in need of his medication. When I went back into the office to ask again for another car explaining that I had paid 537.00 to rent a car, Eddie said, "You got a discount on your rental so I doubt you paid that much for your car." I was so appauled that he was lying and speaking to me like this this in front of other cuspomers. My discount was about 5.00 a day and I was paying over 600 with all charges. I walked out to call customer service again and got a call back from Port Angeles office. The man on phone said they told him they had no cars to give us at either office. Which was a lie. When I asked Pat what would happen if i would break down or becone stranded? She snarled at me and said well your not and a mechanic has looked at your car and its fine to drive. No mechanic had even opened the hood nor done anything but put a bolt in to hold at far west tires. Realizing that because I am not a white paying customer I left and we cut our vacation five days short due to the real fear of being stranded on side of road with no help from Enterprise in the area. I would not trust any Enterprise rental car and will be taking my money, my business and recommending any other car rental in the future. read more

Enterprise Rent-A-Car - Car Rental Near Me - Coos Bay, Oregon

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First time I rented a car from the local Coos Bay Enterprise was December 2018. It's now December 2019 and I'll be returning my 5th rental from them tomorrow morning. The people working here have always been consistently Professional, Helpful & Friendly. (Even when a couple customers were acting the contrary at times). They go Above and Beyond. And the Cars are always super clean In & Out. I reserve online. I show up. I show my Drivers License and Credit Card. My reserved car class or above is waiting. Friendly employee walks me to the rental. We check out the vehicle and shake hands. I drive out. The whole process is smooth. Yay, Small Town Enterprise! read more

Coos Bay is a small town and with that comes a limited selection in rental cars and no weekend hours. The employees at this location makeup for that with excellent customer service. Each time I have rented a vehicle for the pup to ride in style I have received either what I have rented or something better. Before giving an upgrade they ask if it would be okay and they give me a choice of what they have on the lot. They make sure a lollipop and I are both comfortable and know how to work the vehicle. Although a lollipop lies on a blanket while in the vehicle some of her fur, I am sure, is still in the vehicle but they have never complained or ask her not to ride in the car like other rental agencies in town. They treat me and Allie pup with the utmost respect and care. They definitely give individualized service to each customer and this is our Top Choice for rentals on the Oregon coast. read more

Enterprise Rent-A-Car - Eddie giving Alley pup a nicer ride than she reserved - Car Rental Near Me - Coos Bay, Oregon

They are always busy when I've been in here and I feel like I end up waiting for a while it the staff has always been very friendly so that makes up for the wait. It's not like there are really other rental car options in Coos Bay anyway! read more

Eddy at Enterprise car rental in Coos Bay is outstanding. I made a handful of trips there checking on a van rental and even with all the phone calls which involve many questions plus customers in line, Eddie Agricola remains patient and calm. He is extremely professional and an example of how all customer service representatives should be. He goes above and beyond and Enterprise-You are fortunate to have Eddie, if I was a business owner I would definitely want Eddie as my employee. Thank you Eddie for your calm and friendly manner in an often chaotic job. read more

We have used Enterprise on several occasions with reasonably good service - however we showed up to get our car which we had reserved for our trip today and there was no car for us and nothing they could for us. They gave us a definite maybe on anything coming in that would meet our needs etc. We were left with no choice but to make a 250 mile journey and leave our car in long term parking!!! Fr read more

I was involved in a accident on Christmas Eve and needed a car badly. I called and discussed my needs with Toni who was the rep working that morning. She understood my needs and promptly processed my contract and got me on my way. We were returning to Sunriver with grandkids and spend Christmas. Enterprise and Toni made it happen for our family. I always use Enterprise for rentals for business and travel needs their professionalism has me for life. Recommend Highly! read more

rented a small car Thursday from these guys and we walked around and only saw the small scratches around the ca. never payed attention to the roof of the car as seemed normal. returned car early in same condition only drove it Less then 25 miles the whole time we had it while husband out of town 2x to the store and back home. get a call from them that there is a dent on the roof of the car immediately drove down to check it out as we absolutely didn't have Any Mishaps do't have trees we park under or anything. this supposed dent in the roof is so unnoticeable that I am certain it was missed during inspection. And now the completely ignorant person that called is telling us we did it and is filling a claim this is definitely a SCAM situation. it was the same as we rented it when we brought it back this morning. it has been in there possession since approximately 9-9:30 am this morning and we are just getting a call at 1:20 pm What Happen while they had it? read more

What a mess! Why doesn't this branch extend its business by about 10 more cars. It is ridiculous if you have to wait in line before they open up At 8 am in hopes that they will honor your reservation. There has to be some sort of internal program that shows exactly what cars are available and if they have a need for extra cars, then they should be able to get some sent from another branch. So this is day 2 of still no car available because people didn't turn in their vehicles on Sunday. read more

All I can say is never expect the cae you reserve weeks ahead of time to be there... don't plan a tip aound a car!!! You will not get the proper carr.. and make sure you eally check the dings on the car. Best time I had was when I returned the car,, read more

These guys are funny. After driving a 48' motor home up from Vegas, there was no way I was going to haul the chitlins from the dunes to Lavern Park & in/out of the small beach parking lots for 2 weeks!, so I stopped here to get an SUV, HAHAHa, how about a dirty old van?, actually I was lucky, someone had just returned a Ford Explorer & I grabbed it!. Talk about yer mom & pop style operation!, parking was non existent, I had to leave the Rock Star Bus on the main drag with the bazillion log & chip trucks barely able to squeeze past, accidentally scrapping a sign along what used to be tip outs & awnings, we'll just call them extreme pin striping! The mints on the desk were yummy! read more

We rent a car for 3 weeks from this Enterprise location once a year for the past 3-4 years. They are always courteous and helpful. On our last rental the car would not start the day after we picked it up. We were in an RV park about 3 miles away. It was a Saturday and this location was closed. We called Enterprise emergency and they sent a tow truck to jump, it still wouldn't start, so they towed it away. My husband was taken with the tow driver to their Airport location where he was given a new car. All this was handled in about 2.5 hours and we were on our way. I was very pleased with the service. Rebecca and Valerie provide excellent customer service! read more

Never again! Again, I made a reservation for a specific vehicle type, received confirmation and drove 1.5 hours to pick up vehicle. No vehicle was available, no effort was made to make it right, only option was "to wait and see if one was returned". Huh? I had a reservation! Thank goodness for Hertz who were a pleasure to deal with. Great job, Hertz! Don't make plans that include Enterprise. Never again, Enterprise!! read more

I have rented from this location several times and have always been satisfied with the vehicle and the service. Recently, I booked a van and was upgraded to a Chevy Suburban. What a luxurious ride. I picked up my family at the airport and they were impressed. The next day, I rented a compact car and again was upgraded. Great service. The only suggestion I have is to completely fill up the gas tank before renting out the cars. The Suburban had 3/4 of a tank and the compact had 1/8 of a tank. It's hard to bring it to the required level. I ended up overfilling in both cases. read more

These guys are awesome! They really know what customer service means.

This Coos Bay site does not honor online reservations, and you could be waiting along time for a pick up. Go with someone else.

Fast service. Car wasn't cleaned out though, she said they'd vacuum it out when I returned. I was quoted several different prices when calling and gathering info on the rental. Overall it was a good experience. read more

The staff is Excellent, the car was Excellent condition, I will be a return customer. Thanks to all of you at Coos Bay Enterprise!!!! read more

Everyone was very nice and helpful, I will definitely rent from here again if I need to in the future.

Service was ok. Told me I had enough rewards to have a free rental car for 2 days. Boy that was a lie. I returned rental after a week and needed a van for 2 days to help move things from storage to our new home. That was not going to happen. The 2 days of free car rental was added on to the car I rented. That was never explained to me at time of pick up. They are becoming like KOA. KEEP ON ADDING. read more

The "we'll pick you up" really is convenient as I travel in a motor home without a toad. The car was clean and the service was top notch, transporting me back and forth to the RV park. The only problem I had was booking online, which told me they were out of cars until two days after I really wanted the car. The chauffer told me I should just call the actual store as there was computer glitch. So I guess I will be booking directly with the store I am going to use. read more

I flew into OTH on saturday April 19th the start of spring break and of course Enterprise is closed. The only option I have is Hertz. Which worked out they were very friendly and had cars. Now its Tuesday and Enterprise at OTH is closed again. During the week. What is going on. If you call the Coos Bay store the so called Asst. Manager Eddie says they are fully staffed but yet they still have to close. Get with it ENTERPRISE your losing business. I now will only go to Hertz when I'm in Coos Bay/North Bend area and when I travel I will not be using Enterprise. Thanks for making this an easy choice to switch to another rental company. read more

I had a great customer experience on a recent car rental for about 3 weeks in Coos Bay. The first car had a slow leak in one of the tires and the car was swapped out for me with no problem. Then when I changed my plans to return my car to Eugene instead of Coos Bay, they were able to find another car for me that needed to go back to Eugene and waived the fee for different location return. Throughout all of it, i worked with the assistant manager Eddie who was unfailingly friendly, knowledgeable and flexible. While the Enterprise website leaves a bit to be desired in terms of clarity of fees when booking online, the local customer service in Coos Bay was great. read more

These guys are busy. non-stop phone ringing. While I was waiting i heard how courteous and helpful they were on the phone. They care. The assistant manger who helped me was friendly, funny, and helpful. He got me a slightly better vehicle then the one I reserved and gave me his undivided attention. Was out of there quick once we got started. Great experience. read more

I don't know how this place stays in business. There are few cars available and the wait is too long considering last time I tried to use them I called ahead. When I got there, all they had for me was a monster 4 door pickup that I refused. Said they would have a car the next day, but it wasn't there by noon. When I found out Coos Bay Toyota had rentals, I called there and was picked up in a brand new Prius. They had super fast service and helpful employees. read more

This is the WORST car rental place we have ever dealt with. We needed a truck that they did not stock we called and spoke with Eddie for four days straight and every single day he would promise us that it would be here and it would never be there. We even had someone else in his office call and tell us that it would be there and it wasn't. We called multiple times to figure out what was going on and come to find out he never even put in the request to get the vehicle. We had to call another branch and request the transfer ourselves!! Eddie continually lied, and was unprofessional. We ordered the car several days early because we knew it was going to be a process but Eddie made it even worse by not actually following through with what he was supposed to do. After Eddie continued to drop the ball and forced us to call the other branch ourselves to get it done the Eugene branch was able to have the truck on its way to us WITHIN THE HOUR!! All of this could have been avoided if Eddie was not at this branch. We will NEVER use this branch again as long as he is employed here. Although our experience with Eddie was terrible I would like to say that the Eugene branch was above and beyond and we will FOR SURE use that branch again!! read more

This morning I called enterprise to make a reservation for a car to get to portland for my RETURN flight home. I had already booked a car in portland when I arrived in Oregon last week and it went well at that location, after the manager there had overrode the rule of only having a major credit card. (I only had a debit and not once was I told I had to have a credit card so instead of being stuck with no way to get home of course they fixed it and let me use the debit). So now its a week later and I am in North Bend and ready to get my car for the way back to portland and when calling this morning I talked to a man named Eddie. He was really interesting, kept telling me all these great things about how I would get the grade of car I was asking for and he even quoted me a price as well as going as far as to put in my company discount code and then tell me the new total. So at this point he tells me that I need the credit card. I explained about how it went when I landed in Oregon and how I was not told so they fixed it in Portland, everything. He said well I will call you back after I look into everything and we will get it worked out...4 hours later: NO CALL. So I call back. On lunch break, the lady I spoke with literally told me straight forward "He is a major flake.." hmmm interesting. 1 hour later, I call again...He finally gets on the phone and he tells me some stuff about how he needs to see my returning flight home itinerary, no problem so I head over to the Enterprise building, 15 minute drive. After getting there I meet Eddie. He immediately is very unprofessional. Kept talking on the phone while I was talking to him, interrupting, the works. So eventually I went outside to look at the cars on the lot. All I see are a couple minivans and some other just standard cars. Not the type I had already been quoted on...So I go inside and ask Eddie, "Hey I was wondering where are the cars that we were talking about on the phone this morning? Are there more in the back or another place?" He tells me "Oh, well..umm..well Yes I have some...I have some...A couple..." I say "Well where?? And What?" He says "UM, WELL, I HAVE SOME...I HAVE SOME.." After going back and forth like 4 times with him just answering with "I have some" for some reason, I eventually came to the conclusion there were none and he had told me all the good things I wanted to hear this morning to get me into the building and rent. Well I asked him if he actually had none and he just didnt want to tell me this, to which he actually replied to me with "Well I did not want to tell you on the phone because I didn't want you to be mad" WOW. This really got me going. So he wanted me to come down to Enterprise in person only to find out myself...Perfect plan Eddie! Then after a while of him being really rude and unprofessional I finally said Ok just let me reserve the Maxima (he had said somewhere earlier he had a premium car, a Maxima that would be available) and then he replies with "Oh well...umm..I actually dont have that, it will just be a "nice car". So Eddie, even though I am paying for the Premium and Luxury car you "cant make any promises" and it will just be "a nice car". Interesting thing to say Eddie, especially when I should get what I pay for right? Wrong. He kept insisting he would get me a nice car but might not be a premium or luxury even though thats what I am paying for. If I wanted to pay for something of a lower grade I would. I left after that feeling so mad and my blood boiling with anger at how Eddie kept on giving me the run around, over and over, just to make a sale. It was never ending and he was the worst representative I have ever made contact with. I will not be going back there. I am really disappointed. Please if you read this, make sure to talk to someone other than "Eddie" as he is really bad at his job. Point is, he is a liar and the other rep who said he is a flake was 100% right. Get it together Eddie. Do your JOB! read more