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Enterprise Rent-A-Car

3.0 (28 reviews)
Closed • Closed
Updated 2 weeks ago

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7 months ago

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3 years ago

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4 years ago

The customer service here was fantastic. I rent cars from a lot of places and this has been my best experience.

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5 years ago

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7 years ago

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9 years ago

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14 years ago

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11 years ago

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.3(21 reviews)
4.3 mi

Terrible service! I came today to rent a vehicle and was told I could not use my debit card after…read moreI spoke with someone yesterday to confirm my appointment. I work 2 miles from here and with traffic in Atlanta this was my best option. Not one person told me yesterday that I would need a credit card for my rental because my home address was 30 miles from this office. Very frustrated as I have to be to work at 9:30am this morning. When I called customer service I was told the normal is 50 miles from home but I guess this Alpharetta location makes up their own rules.

I had a terrible experience at this location and I will not be coming back. Next time I rent a…read morefleet car, I will read the reviews prior to scheduling a pick up. I was greeted warmly--excellent! I thought this is going to be a great experience! I'm taken to a Nissan Sentra that has all the windows rolled down and asked to sign agreement on the tablet for payment, tells me no smoking, fill up the gas tank, etc... awesome, I even get upsold to buy the coverage that protects me for $6. I load the car up and then notice the front fender is detached from the front bumper and the back tire is missing a hubcap. The vehicle also had a strong odor of cigarette smoke being masked by aftershave. I sit in the car and contemplate requesting another vehicle. I decide since I'm traveling for work to request a change of vehicle--this just doesn't seem safe and not what I paid for. I go back inside the storefront and there is my representative asking me if there's a problem. I informed him that there is a hubcap missing and the front bumper/fender issue. He very dismissively says "got it, you don't want to drive in it." He then says I have another car for you and takes me to a Hyundai Accent. It is a much smaller car than what I was placed in previously. I unload all my event materials from the Sentra and into the Accent. Sit in the drivers seat and see that there's only half tank of gas and it is super stinky. Great-Seriously, Great. I contemplated just canceling everything and expensing my mileage at this point. I'm on a time crunch and have a 3 hour drive ahead of me. I decided to take the car and just start my road trip I have to be at my destination by 1pm. So midway into my drive, I want to stretch my driving leg a bit and attempt to cruise using "cruise control" a basic feature you would think all cars have. Guess what? Yep- no cruise control, I would have gone without power windows to have cruise control for my road trip. Point of my story is it was a truly awful experience, I will never rent from this Enterprise again. I was deceitfully given a vehicle that had major safety issues--it really should have been taken out of service and repaired. Then, I was downgraded to an entry level, inexpensive vehicle that didn't match my needs (cruise control, full gas tank) and was CHARGED for an intermediate vehicle. I did not receive a refund for the change in vehicle category. I checked forums when I reached my destination, the Accent is an compact vehicle, Sentra was an intermediate vehicle. Oh and I returned it with a full tank of gas, costing me an extra $15-you're welcome. I'm a pretty low maintenance customer, but this is not how you should treat your customers. Read your reviews, they will tell you so much about what happens in your doors.

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Beaver Toyota

Beaver Toyota

2.8(64 reviews)
3.8 mi

Stopped in on Monday 15 April, to have my truck washed. So I figured I would partake in the…read morerestaurant they have in the dealership. I had the Sunrise Smash Burger special it was wonderful. Egg was running as it should all over the burger. Burger was cooked perfectly and hot and up together. Least than 5 minutes from when I ordered till I was sitting down enjoying this burger. Beside the restaurant there are so many other features to love the dealership about, Hair salon, Massage room, Quiet room, plenty of comfortable areas to enjoy as you are waiting for your car to be serviced. I have bought two trucks in the last 8 months from them and will do it again if I have a need for another vehicle. Needed a bigger truck to tow my Travel trailer so I had to step up from my 2022 Tacoma, With a standard 6 speed shift which I will miss so much, but not while towing the trailer. Bought a 2024 Tundra so we are looking forward to some long distance camping. Also this dealership proudly supports the Military organizations in the are and all First Responders. They sponsor the American legion Post 307 annual Armed Forces BBQ, This year on 18 May from 1100-1400, meal is $10.00. Come on out and support these worth while endeavors. Thank you Beaver Toyota once again.

Three Years of Frustration -- and Now Nearly $2,800 Lost…read more I've been a customer at Beaver Toyota in Cumming for about three years. I bought a car from them, which included free oil changes, so I've stuck with them for service. I've always rooted for this place, even when things were massively inconvenient. But today felt different -- like I was just being jerked around. Every oil change here turns into a 3-5 hour wait, even when they say it'll be two. One time, after an oil change, I ended up with a major oil leak. I had to add 4.5 quarts myself. I brought it back -- they said they couldn't find anything. Meanwhile, I had oil all over my garage and my friends' driveways. Eventually, they told me to take it to Porsche. Porsche removed the underbody panels and oil poured out. The damage was extensive. I paid over $2,700 to get it fixed. Their opinion? Someone at Beaver Toyota likely caused the issue during a prior oil change. I avoided going back -- until today. I scheduled another oil change and told them about everything that had happened. I was told it would be two hours. Two hours and twenty minutes later, the car hadn't even been started. An hour after that, still nothing. I asked about reimbursement and was told they weren't responsible. I asked to speak to the GM -- he wasn't there. They even asked for my paperwork from Porsche. I declined, in case this has to go to small claims. When I wouldn't share it, their manager said he'd just call Porsche himself to get it. I checked -- Porsche said absolutely not, and that they were aware of this individual's reputation. I don't think the staff are bad people -- they're friendly, and I've always tried to give this place the benefit of the doubt. But there's a pattern of inefficiency, lack of accountability, and today crossed a line. I'm just a regular guy who's now out almost $2,800. That's a lot of money to me. It hurts. And it just doesn't feel right -- especially from a dealership that's expanding and clearly doing well. I don't want drama. I just want a resolution. And I don't want to feel like I've been taken advantage of sadly.

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Enterprise Rent-A-Car - carrental - Updated July 2026

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