Terrible customer service. The guy was rude. Went down the road to Enterprise and they were super…read morefriendly.

Ownership has changed at this location. Customer service and general experience is unacceptable,…read morerude, and unprofessional. They called me and told me within 24 hours of my reservation that I would not have a vehicle to rent with no plan for me when I had booked this reservation 3 weeks ago. I will never rent from this location again and neither should you!

My experience with Enterprise has been the worst of any company I have ever dealt with. If I could…read morechoose zero stars, I would. I am not being melodramatic. You will not be treated as a human being. You will fight an uphill battle for people to do their job right. You will be overcharged. I have never encountered a company that is not just apathetic, but malicious. I needed a car for long-term rental while my work in public service needs me in Georgia, assisting GA residents. I picked a car up from the airport, re-upped my contract each month at the local branch, and returned the car to the airport when I left. I bent over backwards to help them fix their many mistakes, even when they were repeatedly condescending. Over ten months on this trip, I've paid enterprise $15k. I'm Platinum status. At the end of it all, they snuck in a $100 drop fee on me. For bringing a car I got at the airport, back to the airport. I called the branch, they said too bad. I called enterprise customer service a dozen times over several months. Reached the highest level of escalations. They said again and again they intended to refund the drop fee. I never got a call back, always had to call them. They never refunded it. I had to dispute the drop fee to my bank. And guess what? ENTERPRISE PUT TOGETHER A MULTIPAGE REPORT TO ARGUE I OWE THE DROP FEE. Must have taken someone hours. Meanwhile, I still haven't received a single call back from anyone about any of this. I'm still trying to fight it. RUN from Enterprise, especially this branch. You will feel what it is like for a company to hate you. Their customer service has no power or desire to help you. The branch is staffed by children who likewise cannot or will not help you (Po and Maddie). Until I see some resolution I will use a different service and encourage my colleagues to do the same. EDIT: In reply to Michelle, anything short of a call from a manager and a refund is a joke and an insult. My rental agreement #7LTRL1. Call me.

The service and staff here is by FAR the best rental agency. I visit my family often in this area…read moreand have rented from a few different agencies but no more... this is my go to place. They are quick with checking out n checking in your rental. The staff is the most amazing professional group I've ever dealt with in ANY rental car facility. I travel n use rental cars all over the USA and no one compares to this place. cars are always Ready and Clean. Service is the most friendly and efficient.

I wanted to express my sincere thanks to Rachel for her incredible help during a recent rental car…read morebooking issue. There was a mistake with the reservation, but Rachel was so patient and kind while working through everything. Even though it took some time, she made sure everything was sorted, and my friend--who was visiting from overseas--left very happy despite the initial frustration. Rachel's positive attitude and dedication to resolving the issue made all the difference, and we're so grateful for her outstanding service. Alpharetta-Atlanta Mariott Hle 3/6/25 - 9 a.m.

Candyce Lee thank you for the amazing customer service experience and getting me in a vehicle after…read moreswitching my reservation to your location because I sat at the Hertz in Roswell Ga for 3 hours waiting for a vehicle and being disrespected. 4 stars because the vehicle wasn't clean, but I do know you got me in a vehicle after waiting a little over a hour. Again, Thank you for your help Candyce. I don't know the lady name that help me return the vehicle but thank you

Terrible service! I came today to rent a vehicle and was told I could not use my debit card after…read moreI spoke with someone yesterday to confirm my appointment. I work 2 miles from here and with traffic in Atlanta this was my best option. Not one person told me yesterday that I would need a credit card for my rental because my home address was 30 miles from this office. Very frustrated as I have to be to work at 9:30am this morning. When I called customer service I was told the normal is 50 miles from home but I guess this Alpharetta location makes up their own rules.

I had a terrible experience at this location and I will not be coming back. Next time I rent a…read morefleet car, I will read the reviews prior to scheduling a pick up. I was greeted warmly--excellent! I thought this is going to be a great experience! I'm taken to a Nissan Sentra that has all the windows rolled down and asked to sign agreement on the tablet for payment, tells me no smoking, fill up the gas tank, etc... awesome, I even get upsold to buy the coverage that protects me for $6. I load the car up and then notice the front fender is detached from the front bumper and the back tire is missing a hubcap. The vehicle also had a strong odor of cigarette smoke being masked by aftershave. I sit in the car and contemplate requesting another vehicle. I decide since I'm traveling for work to request a change of vehicle--this just doesn't seem safe and not what I paid for. I go back inside the storefront and there is my representative asking me if there's a problem. I informed him that there is a hubcap missing and the front bumper/fender issue. He very dismissively says "got it, you don't want to drive in it." He then says I have another car for you and takes me to a Hyundai Accent. It is a much smaller car than what I was placed in previously. I unload all my event materials from the Sentra and into the Accent. Sit in the drivers seat and see that there's only half tank of gas and it is super stinky. Great-Seriously, Great. I contemplated just canceling everything and expensing my mileage at this point. I'm on a time crunch and have a 3 hour drive ahead of me. I decided to take the car and just start my road trip I have to be at my destination by 1pm. So midway into my drive, I want to stretch my driving leg a bit and attempt to cruise using "cruise control" a basic feature you would think all cars have. Guess what? Yep- no cruise control, I would have gone without power windows to have cruise control for my road trip. Point of my story is it was a truly awful experience, I will never rent from this Enterprise again. I was deceitfully given a vehicle that had major safety issues--it really should have been taken out of service and repaired. Then, I was downgraded to an entry level, inexpensive vehicle that didn't match my needs (cruise control, full gas tank) and was CHARGED for an intermediate vehicle. I did not receive a refund for the change in vehicle category. I checked forums when I reached my destination, the Accent is an compact vehicle, Sentra was an intermediate vehicle. Oh and I returned it with a full tank of gas, costing me an extra $15-you're welcome. I'm a pretty low maintenance customer, but this is not how you should treat your customers. Read your reviews, they will tell you so much about what happens in your doors.

I had a wonderful experience with this company. I found them through groupon where I ended up…read morerenting a pontoon boat for 4hrs at an amazing price. Maurice showed us around Lake Lanier and he was friendly and laid back. At first I was nervous because it was my 22nd birthday weekend and I didn't want to cause any ruckus because I knew me and my friends were going to be drinking a lot and we would be pretty loud, but he totally understood and never once made us feel uncomfortable. I almost thought I invited Maurice to my birthday celebration and that me and him had been friends for years, just based off his cool personality. I would definitely do something like this again. The boat was decorated nicely too with the pillow decorations. There was also a place on the boat to play music which was a bonus! It was overall such a nice experience! I wish I could've stayed on the boat longer!

From the owner: Exotic car rentals in Atlanta, Ga we also have helicopter tours of atlanta and even have a helipad…read moreabove The Hilton Garden Inn, Centennial Park. We have The Paparazzi to document your whole tour as you show up Lavishly.

I've never rented from Enterprise before. This location is incredibly convenient to my house so I…read moregave it try. It went great! I got a call from an actual live (and pleasant) human confirming my online reservation. When I got there, the employees were so friendly and helpful. I even had fun talking to them. They paired my phone to the vehicle for me. Pick up was fast and efficient, under 10 minutes. Drop off went great too and even faster. Since this is a shopping center the vehicles are right outside the door, extra easy. I did end up with a larger vehicle than reserved. Technically an upgrade at same cost, but honestly bigger than I wanted. Since it was a hybrid, it still saved on gas vs. my own vehicle. And I didn't need to park in tight spaces. So not a big deal to me this time, but I understand how it could be. In my experience vehicle substitutions are common at small off-airport locations for any rental brand. If you really need a specific type, it may be worth calling in advance to verify availability. Planning to do that myself next time.

Everyone was great. Got us in and out w an insurance claim. Great folks. Great locationread more

Great service all-around. Deion, the person who checked us out when we returned the vehicle, was a…read morereal pleasure to deal with. Very personable, friendly and helpful. The perfect example of what an Enterprise representative should be. The check-in service took a lot longer than I expected though. I think it took about 45 minutes for us to get our vehicle. But, it just seemed to be because it was a very busy morning. About 8 people in there that morning. Overall, great experience and it left a very positive impression on us. Happy to continue using Enterprise in the future.

This is my 3rd time having to come to this location. Please do NOT rent any vehicles from here…read more They will have you sitting and waiting for cars for 5 hrs and then come and not have any cars. But then again you might as well NOT come here anyways because they either have no vehicles to rent, or will put you in a vehicle you are not supposed to be in, its always something at this Enterprise location. Then having to come back another day...they will have a lot full of cars and tell you oh they're reserved

IF YOU READ THIS STAY FAR AWAY. They scam you and collect $50 penalty for using Peach Pass. They…read moretell you to follow instructions how to register the car for peach pass. But in actuality, the license plate is connected to them, and your registration will not override it. I confirmed this with the state of Georgia peach pass department. I approved to budget that the car was set up with peach pass in my account. I have proof of license plate photo end of peach pass account. Start an end date. I followed their instructions and their sign but they refused to give me my $50 back. This is not just one incident. I am confident at all cars have the license plate plates registered to budget and you cannot override that. Biggest scam ever.

Showed up on our moving day after reserving the truck three weeks earlier. Manager told me there…read morewas no truck due to the truck not being returned the prior day. Asked why he didn't call me to tell me he responded with that was not his responsibility

Obviously, I have choices in rental car companies and I have chosen AVIS due to their better…read moreservice. We've recently moved to Sandy Springs area and since I use rental cars all the time, I tried the agency closest to me which is Dunwoody. Unfortunately, they have poor customer care and always deny car confirmed rental on the last day. With my luck, I started doing business with Roswell (Mansell Rd) agency and they have been pretty professional. The reason for this review is to appreciate Julia at Mansell Rd, Roswell, GA. She has been an asset to Avis. She tries to resolve problems, care for customer's needs, and gives a lovely human face to this agency. Every time I go there, I feel like giving them more business. Unfortunately, Julia works weekends only and don't get to see her all the time but all I can say is that Avis management has done an excellent job hiring such dedicated workers who bring care and professionalism to this location. Thank you and thank you Julia for your smiles

Avis charged me $250 for a cleaning fee for a vehicle dropped off at Roswell, GA on 06/26/2026…read more Both myself and an Avis representative examined the car upon it's drop off, it was in good condition both interior and exterior, and the representative told me "I was all set" before I left. She even sent me an ereceipt of the correct charges of $770.41. If she had any concerns, she should have let me know before I left, but she told me it was good, and I did not observe anything which required cleaning other than general cleaning. After I left the location and returned home I received another ereceipt with an additional charge of $276.88 which was for a miscellaneous fee of $250 plus tax which brought my new total to $1047.29. This resulted in the extra charge of $276.88. I contacted the location directly and spoke to the manager RJ aka Rahil said he'll review charges and get back to me on Monday June 29th. I have yet to receive a call fro him. I contacted Avis customer care several times and they claim the charges are valid and were submitted by the location's manager RJ. They presented photos of the 3rd row seating only where the cihildren were seated showing minimum snacks that fell on the rugs. I don't believe that justifies a $250 cleaning fee. I've rented from Avis in the past and have always returned vehicles in the same condition as this and was never charged. This charge was at best mistake and at worst deceptive or fraudulent, and I will avoid Avis in the future. I vow to never rent from AVIS again and will spread the word to all family, friends, colleagues, and future renters to do the same.