Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

great service, very recommended. nice Cadillac clean, professional service…read more Arrived on time and safely got me to my destination

Overall had a fine experience here picking up an online rental. The employee at the desk appeared…read moreto have no idea that I made an online reservation over a week in advance. I would recommend calling and making sure there won't be any issues with your reservation. Luckily for me, they had a model left of what I wanted so crisis was avoided. Otherwise, pretty much a normal rental car experience.

says 7:30 AM opening time on the door. Open sign in the window. It is currently 8:17 AM as I write…read morethis: Had to bang on the door to get someone to open it. He tells me he can't help me tho, I have to wait for his manager who's running late and will be here in "about 10-15 more minutes." So now I'm just sitting here, waiting for the manager who's now an hour late. Let's not mention the only reason I'm here at this local location anyways is because the airport locations (both the Dallas airports!!) were out of cars. WAY TO GO, AVIS. SMDH

i dont even know where to start. first i reserved a car the day before and the next day i get their…read moreand their are noooo cars at all. then after waiting two hours for a car the lady tells me they dont take my type of visa card. so the funeral that i was suppose to attend in arkansas i ended up missing. the worst experience ever. i dont recommend anyone go to this place ever!!!!!!!!!

The customer service was trash, I did my check in online, and it gave me the option to change my…read morepick up time so I put in to have my pick up time changed to 4 PM which is an hour before my initial time. I pulled up to the location and I see a couple of cars outside so I go in to inquire about my rental and he tells me it's not there yet. That was a LIE, because an hour later at 5:15 he goes to tell me my pick up has arrived and gives me the car to one of the cars that was sitting in front the whole time. Very unprofessional of them. Don't get me started on the return process.

I bought a card from this place for 15 years and never had a issue until now. I bought a 2020…read moreNissan pathfinder and I had problems since I bought it.

When I went to pick up the vehicle I had reserved the day before, the hertz guy had a buddy in the…read moreroom with her feet up on the desk. I was told there was no cars available that my insurance would pay for- even though it was reserved the day before- and then all the sudden he dug through a drawer and found a random set of keys for car that would work. The printer didn't work so I was told the contract/receipt would be mailed to me. It wasn't. But at the time I picked up the vehicle and from numerous voice messages left from this location I was told I needed to bring my vehicle back on a Sunday. Well they are closed on Sunday. No big deal- I have never seen a rental place without a key box where you can drop your vehicle off after hours. Not this place. Nothing. I walked the whole building. Call corporate and find out my insurance was actually paying for the vehicle through the next Tuesday. So I had a friend take time out of their day to go with me to take this back and couldn't even return it without paying massive fees to take it to a better location. So now I get to take off work and pay for an uber to get the car taken back. I rent cars a lot. I have never seen a place this unprofessional. It has been a nightmare. Also the car smelled really strong of horrible perfume so I had to ride with the windows down to not have an asthma attack.

If there were a way to give 0, I would! We sat for 25 Minutes just waiting to exit the Hertz lot…read more Not sure if there was a computer glitch, but we were offered no explanation. Please don't use this company if you plan to conduct any business in a timely fashion in Dallas!

Horrible service, rude employees, dirty damaged cars. During a pandemic one would think that they…read morewould at least try and clean the cars they rent. I was totally disgusted when I found trash under the seat including a face mask...I only hope that it was not a used one. Do not rent from this location. Luckily the enterprise rental on Oak Lawn helped me out and have me a clean car without scratches, dents, and no trash under the seat.

They were over an hour late. The girl who checked me out was clearly stressed out and probably just…read moreoverworked. That stress she was under certainly came across in how she dealt with us. The first thing she should have done was acknowledge that she was late and apologize for any inconveniences her being late may have caused us. Instead she argued with me for 10 minutes. I felt sorry for the poor girl because she broke down and started crying! Obviously she was already under too much stress and I just added to it. I hate that it came to that because I love to see black women in positions of authority. However, CUSTOMER SERVICE IS A HARD INDUSTRY TO WORK IN BECAUSE YOU HAVE TO APOLOGIZE FOR THE CUSTOMERS INCONVENIENCES FIRST OVER YOUR OWN INCONVENIENCES.

This was, by far, the worst rental car experience I have ever had…read more Upon pickup, the vehicle reeked of smoke and cigars to the point it transferred to my clothing and belongings. I had back-to-back client meetings and no option to return immediately. After my meetings, I attempted to exchange the vehicle--making 32 calls to reach the Duncanville location--only to be told there was "nothing" they could do and that I was "lucky" to have the vehicle at all. Even when I was told another car was available, I was refused the exchange because it "needed servicing" and they would not make it available, despite me being only five minutes away before closing. The odor was so overwhelming that my husband paid for a professional detailing, which didn't fix it. On the final day, I returned the vehicle to the same location I picked it up from, only to be told it was the "wrong" location. I was then told to hope it wouldn't be stolen and to retrieve it and return it elsewhere--causing me to delay my flight just to comply. Throughout this process, I made repeated calls to multiple Avis locations, tried to resolve the issue professionally, and was met with dismissive, unhelpful, and at times condescending responses. For a company of Avis's size, this level of service is unacceptable. The lack of customer care, accountability, and urgency was shocking. I will never rent from Avis again and cannot recommend them to anyone who expects even basic professionalism or respect.

Hustlers..They don't have a hrs of operation..They will lie and say bring the car back at a certain…read moretime then are closed when you arrive so they can charge you for an extra day..The owner is an asshole.He hustled my mom and then had the ordacity to tell me it's only 55 bucks..lol..broke vibes..I don't recommend them ever..gonna call cooperate and file a small claim

If I could give this place zero stars I would. I booked a trip and noticed the time was off ... so…read moreI tried to message the host right away ....no response. Meanwhile the host decided to ignore all the messages I told them about the time. Showed up to the location and asked if I was running late. At the time I was on a flight and simply needed the time to be changed. Something that could have been so simple. Anyway I decided to book the car again with the updated time. Host confirmed I also let host know I was about to take off and would land at 2:30. As soon as I land what does the host do .... cancel the car AGAIN! Now at this point I'm stuck at hot Dallas airport with no car. These people have no idea how to do business.

Incredible service. I did a 3 day rental in Dallas. Picked up on time right out front…read more Easy return Highly recommend

Please don't make the mistake that so many others have!!!…read more Read this link before you rent!! Read this link before you rent!! http://www.consumeraffairs.com/travel/thrifty.html Thrifty might just be the worst business in America. The customer service is horrible and they will take your arm and leg off when you get back from your trip.

I've bought 2 trucks from here in the past 7 months. Like I told Edwin (the owner) when I find a…read morebusiness I like, I stick with them! Even if they don't have what you want on the lot, give them a couple days notice and they'll find it for you!

I bought my Honda here and they honestly have the best service for buying a car! They are very nice…read moreand freindly. I recommened anyone that needs a vehicle to check this place out!!