Super accommodating and professional. No problem getting picked up. Had a weird one off issue and…read moreit was resolved quickly and efficiently. Thanks Bashir, I appreciate your help.

They talked to me and never actually went through and scheduled my appointment like what?read more

Id stay away if were you…read more super rude staff they definitely act like your business isn't wanted.

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

I hate to share my best kept travel secret, but if you don't seek out a Toyota Dealership that…read morerents cars, then expect to pay high prices, airport return fees, and sixty kinds of tax. I rent from Toyota Dealers all over the US, but this one provides some of the best customer service ever. The Manager, Lou Gray, goes above and beyond to help you get what you need fast and at the right price. I can't say enough good things about this car rental agency inside of Orr Toyota in Dallas. If they aren't busy, they will pick you up or drop you off! It gets no better than that. Always a new Toyota with road service, clean and usually full of gas. Fast courteous service is the best part!

I want to again thank Julie at Avis Budget rentafor her exceptional customer service when I needed…read morea rental car this week. After making my reservation I went to pick up my vehicle and it was waiting for me when I arrived. I was in and out in about 5mins and on my way to work. Truly exceptional service and would recommend Avis Budget in Duncanville to anyone in need of a rental car. Carlos Camper

I needed to be in Austin at 11 AM on Monday. On Sunday afternoon I had car trouble and called Avis…read more They assured me I could have a car at their location in W. Camp Wisdom the next morning. I walked 1.5 miles at 7:30 AM to that location in the growing heat. When I arrived, the "manager," Dionte Davis told me he had tried to call me to say he had no cars at all. I was irate. He suggested I call their location in Hwy 67 to see if they had a car. My annoyance grew because he didn't offer to call. Hwy 67 did have a car and I asked Dionte to have one of the two employees hanging around listening to drive me the two miles. He refused. I called Uber, waited for a ride and did indeed receive good service at Hwy 67. My anger would have completely dissipated if Dionte had offered to call to find me a car AND given me a ride over. As it was I would NEVER recommend this site again.

I needed to be in Austin Monday morning at 11:00. My car wouldn't start. On Sunday, I made a…read morereservation for the Avis on Camp Wisdom for Monday morning. When I arrived, they had no cars. I had to Uber to the location on Hwy 67. Diamonte, the "manager," could not have been less helpful. He simply did not care. Needless to say, I was irate. Monique welcomed me at Hwy 67 and could not have been nicer. She was courteous and soothing and professional. She is wasted on that desk; she should be at the UN, stopping wars. Thank you for your good help, Monique. The car was great, it drove well and I was cooled off by the time I got to Austin.

Amazing customer service and the car the young lady suggested was great! Brand new, had very low…read moremiles and no odor in the inside..

When I went to pick up the vehicle I had reserved the day before, the hertz guy had a buddy in the…read moreroom with her feet up on the desk. I was told there was no cars available that my insurance would pay for- even though it was reserved the day before- and then all the sudden he dug through a drawer and found a random set of keys for car that would work. The printer didn't work so I was told the contract/receipt would be mailed to me. It wasn't. But at the time I picked up the vehicle and from numerous voice messages left from this location I was told I needed to bring my vehicle back on a Sunday. Well they are closed on Sunday. No big deal- I have never seen a rental place without a key box where you can drop your vehicle off after hours. Not this place. Nothing. I walked the whole building. Call corporate and find out my insurance was actually paying for the vehicle through the next Tuesday. So I had a friend take time out of their day to go with me to take this back and couldn't even return it without paying massive fees to take it to a better location. So now I get to take off work and pay for an uber to get the car taken back. I rent cars a lot. I have never seen a place this unprofessional. It has been a nightmare. Also the car smelled really strong of horrible perfume so I had to ride with the windows down to not have an asthma attack.

If there were a way to give 0, I would! We sat for 25 Minutes just waiting to exit the Hertz lot…read more Not sure if there was a computer glitch, but we were offered no explanation. Please don't use this company if you plan to conduct any business in a timely fashion in Dallas!

The customer service was trash, I did my check in online, and it gave me the option to change my…read morepick up time so I put in to have my pick up time changed to 4 PM which is an hour before my initial time. I pulled up to the location and I see a couple of cars outside so I go in to inquire about my rental and he tells me it's not there yet. That was a LIE, because an hour later at 5:15 he goes to tell me my pick up has arrived and gives me the car to one of the cars that was sitting in front the whole time. Very unprofessional of them. Don't get me started on the return process.

I bought a card from this place for 15 years and never had a issue until now. I bought a 2020…read moreNissan pathfinder and I had problems since I bought it.

I been doing business with this business rental car location for a long time. The main reason I…read morecontinue to do business their is because of the great staff they have working at that location. I live in Grand Prairie and we have 2 locations in Grand Prairie, but they don't have the staff that Julie has. Julie and Kristi are great to work with and they truly take care of their customers. This is a great store with great people!

i dont even know where to start. first i reserved a car the day before and the next day i get their…read moreand their are noooo cars at all. then after waiting two hours for a car the lady tells me they dont take my type of visa card. so the funeral that i was suppose to attend in arkansas i ended up missing. the worst experience ever. i dont recommend anyone go to this place ever!!!!!!!!!

Probably one of top three worst customer service experiences I've ever had to deal with. I was on…read morevacation (I had a rental car from Alamo already while I was on this vacation) when my cousin passed away and I had to fly to Dallas. I booked another car from Alamo for seven hours to attend her funeral. Once I arrived I was informed because I had already had a reservation for a car in another city I could not rent another in Dallas. They made zero exceptions to their "rule". Thanks for nothing Alamo. Luckily due to absolute TOP NOTCH service from their competitor next door I was only a few minutes late to her service. The competition went out of their way to find a car (they didn't technically have any) and let me have it for a few hours.

Well that didn't last long. From a five star review to a one star review faster than my rental car…read morestalling before getting out of the lot. Which is exactly what happened. We rented a Chevy Malibu and got the car quickly enough, but before we hit the street the car started jerking and then stalled on us with a notice on the dash saying to shift to neutral. My wife restarted the car and we got about halfway around the block before jerking abruptly to a stop as the engine shut down again. We managed to nurse it back around to the return side of the lot where we were told they would do a vehicle swap for us. They were totally casual about it like this happens all the time, but all I could think was we were about to drive across Dallas on the freeways out to Rockwall. If the car had died on the 635 we would have been screwed for sure, or even better yet seriously hurt in a crash as the car shuts down on a freeway. I called their customer service department today to discuss it with them, as I lost sleep last night thinking about how bad it could have been. They said they were going to escalate it to their management team, but I haven't heard back from anyone yet. In the meantime my wife noticed the check engine light has come on in the replacement (you guessed it, Chevy Malibu) and won't go off. So I'm just feeling super uneasy driving this car around and will certainly avoid renting from Alamo in the future as they are clearly not servicing their fleet. My family's safety is worth more than saving a few bucks on a sketchy rental.