We always book rental cars through costco travel. Even though Alamo wasn't the least expensive we…read morechose them as you get to pick your car from the car class you booked. The shuttle driver was nice and dropped us off right out front. Despite having Enterprise, National and Alamo on the building and what looked like 3 doors they routed us all into one building/office. The clerks made short work of the line. I was asked about my insurance company (not sure if that is new to rentals or just to Alamo or Texas) but they didn't harass me about declining coverages. They also asked my deductible. The staff assisting me was nice (I told her I wanted to go to Buc-ee's and she asked where we were staying and googled the closest one for us. I also told her I was excited Texas had Quik Trips and she told me there was one right up the street. I asked about tolls and was told "oh yeah all our cars are equipped for tolls." I didn't see the toll transponder I have seen in other major cities with lots of toll roads so I didn't think anything of it. We did not take toll roads our first day. I asked the people we knew who lived in texas what their toll tags looked like as I could not find it on the car (found out it is a T in an orange circle says toll tag or something like it). Basically told us to suck it up and take toll roads, fees be damned (because what can you do?). I was pissed and anticipated a large toll bill (and I mean it was a lot for 4 days but at least Alamo doesn't gouge you on the "fee administration" of the tolls like other places). We returned the rental car 1/2 and got the toll bill today. Tolls were $58.62 for 4 days and the service charge was $19.80. I don't understand how people afford to drive in texas if you can rack up a $60 toll bill in 4 days but my husband said they can afford it because gas is so cheap. Ok so after gas station talk we went out to pick out our car. There was a good amount of standard SUV's (our rental class) and we were told to pick. We were walking up and down the aisle trying to decide what to pick and a staff asked us several times if we needed help. We picked a black Ford Edge which was pretty new (only 4500 miles!) that was nice. It fit all our luggage and passengers. It had dual climate control, heated seats and the giant screen that paired well with my husband's android. It was a great car to tool around in the 5 days we were there. We had to gas it twice and when my husband said gas was $37 I was like "how small is the tank?" but gas was only $2.49 Gassed it before return and it was $7 We had no issues returning the car as we put in the address on our rental contract and there were signs. We got there when a shuttle was about to take off but they waited for us! Shuttle driver was super helpful loading bags and getting us to the airport safely and timely. I would rent from this Alamo again if in the area and will likely rent from Alamo in the future.

We were supposed to arrive into DAL around 6pm, however due to poor weather during our connection…read morewe were delayed until about 1:45am. We provided Alamo with our flight information in advance, so they knew which plane we were on. However, once we arrived to the rental car lot, we got into a car and tried to exit however there was nowhere for us to exit from, all exits had cars blocking them. There was nobody anywhere, and no phone numbers answered. We ended up having to uber for $125 and now are without a rental car for our vacation.

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

great service, very recommended. nice Cadillac clean, professional service…read more Arrived on time and safely got me to my destination

Good service... Everything was pretty good. I would recommend it to family and friends.read more

National is the only company I will use. Just like all the other locations I have dealt with. This…read morelocation is no different. I still received great customer service and even was directed to a better car option, than the one I reserved. Word of advice for this location. Your GPS may direct you to the main location, for the initial rental when you're looking to return your car. Instead of turning into E 38th street. Continue down N service rd and turn down , S airfield rd and turn onto passport ave. Follow the signs then to your respective rental company.

Thank you Richard! My son and I made it to Dallas Love Field Airport safely and made it on time…read morefor our flight back to LA. Given the weather condition, DFW Luxury Car Rental delivered the service that they have promised. Richard showed up to pick us up from our hotel regardless of the weather condition- just like he had said. The Mercedes SUV he picked us up with was able to handle the snow on the road- just like he had said. My son and I felt safe throughout the whole trip.

From the owner: Excellent customer service, pick ups and drop off at any Dallas area Airports and address,…read morecomplimentary HiSpeed WiFi included, truly luxury cars, professional chauffeurs and service for in-town rides. We also rent out luxury cars for personal use, events, parties, prom, weddings, graduation celebration, etc. Need a luxury ride in town and don’t want to deal with Uber or Lyft Lux? Just send us a message on here!

The customer service was trash, I did my check in online, and it gave me the option to change my…read morepick up time so I put in to have my pick up time changed to 4 PM which is an hour before my initial time. I pulled up to the location and I see a couple of cars outside so I go in to inquire about my rental and he tells me it's not there yet. That was a LIE, because an hour later at 5:15 he goes to tell me my pick up has arrived and gives me the car to one of the cars that was sitting in front the whole time. Very unprofessional of them. Don't get me started on the return process.

I bought a card from this place for 15 years and never had a issue until now. I bought a 2020…read moreNissan pathfinder and I had problems since I bought it.

When things don't go right, that's when you find out what kind of company you are dealing with. Our…read morerental developed an "alert" related to the air-bag system which was very concerning. Blake (don't have a last name) who is one of the managers at DFW Airport location did a stellar job resolving the situation after the local Weatherford Enterprise dealer failed miserably. Not only did he drive from Dallas to Weatherford to deliver a replacement vehicle, the entire rental fee was waived...we were there for 4 days! Alamo - THAT is the reason we will rent from you again. Professionals like Blake are excellent ambassadors for your brand!!

I arrived around 8:30 PM on a Friday night to pick up my rental car. Experience is as how it…read moreshould be, fast but personable. I was able to get through the line in 10 minutes (desk people were fantastic). I had reserved a Chevy Malibu or comparable. As we were walking out the attendant was like I don't think we have any full size sedans for you and was quick to give me this Outlander. Outlander had 9000 miles on it and was in pretty good condition. Car return has no drama either with no up charges. Overall this is everything you want in a car rental company. I put 220 miles on my car in 60ish hours. I'd rent again from this Alamo location in a heartbeat. I wish more were like this location.

I do not have enough words to express hw amazing Titus is! He continuously went above & beyond for…read moreme, as I was leasing from this location for over six consecutive months.

Wow I wish I could give this place zero stars. It took this office over an hour to bring out a car…read morethat was already reserved on the app and said was ready by 9 am. Sitting here at 10 am and no car in sight. Yes there was one person in front of us, but WHAT? this is unacceptable.

Quick check in, friendly staff and clean cars. Upon checkout I had Tate the great and he was…read morefriendly, kind and attentive. When I returned the vehicle I had Renee he was funny, Kind and personable. Great team and great experience.

i accidentally left my apple watch in the rental car they gave me. when I noticed that it was…read moremissing I immediately contacted them and submitted a lost item claim on their claim website. My phone was showing me that my Apple Watch was located by GPS at enterprise still when they emailed me back and said that they were not able to locate my watch. I tried to submit another lost item claim, but apparently there is a 60 day limit on how you could report an item lost, which is absurd. That watch was expensive and I need it back. also it is IMPOSSIBLE to get an american on the phone that is acutally present at the location, they route the call overseas every time. good luck you will need it.

The Sixt Car Rental main customer service number is *+1-888-927-5033™ or +1 (888) (927) (5033)*…read more This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. ## Seamless Reservation & Hassle-Free Planning The car rental booking experience was smooth from beginning to end, with a user-friendly process that made planning transportation simple. Vehicle options, including economy cars, SUVs, luxury vehicles, vans, and flexible rental plans, were presented clearly so travelers could compare features, space, and pricing before confirming. Selecting pickup and return locations required only a few steps, and the reservation confirmation arrived immediately with all rental details organized in one place. ## Convenient Pickup & Stress-Free Departure The pickup experience was designed for convenience and efficiency. Dedicated rental counters and streamlined check-in options helped reduce waiting time, while clear rental agreements made it easier to understand vehicle terms before departure. Staff assistance was available for questions about insurance, fuel policies, mileage, and return procedures. Once the paperwork was complete, customers could collect their vehicle and begin their journey without unnecessary delays. ## Comfortable Vehicle & Exceptional Driving Experience Inside the vehicle, the premium experience continued with clean, comfortable seating and practical features designed for both short trips and long-distance travel. Spacious interiors, air conditioning, modern controls, and generous luggage capacity created a convenient environment for families, business travelers, and solo drivers. The vehicle remained well-maintained throughout the rental period, while customer support teams provided courteous, attentive, and professional assistance whenever needed. ## Smooth Journey & Convenient Return The rental journey remained comfortable and well-coordinated from pickup through return. Flexible travel options allowed customers to manage their schedule with greater freedom, whether traveling for business, vacation, airport transfers, or local transportation. Upon return, the vehicle drop-off process was simple and efficient, helping customers complete their rental without unnecessary complications. Overall, car rental services delivered an excellent balance of comfort, flexibility, and convenience, making them a reliable choice for travelers seeking a seamless transportation experience.

So this is a hard 1 to review. The price was great but the Checkin & return lines are horrendous!…read more By far the longest line for Checkin. I even tried downloading the app but it didn't help. We waited 30min to an hour to get to a customer service person. When we finally get there, it moved fast since I did my stuff online. Definitely need more workers or something to move the line. The cars were nice. We got an upgrade but the ticket said it was in spot 39 and it was not. I just clicked until I heard my car make a sound. We were in 38z. No one was around to ask for help so luckily it wasn't hard. We had no issues with our car though the last day before our return, our car started saying take in soon for oil change?? Ummm. That should have been taken care of before. What if I had more days? No idea. As for the return, thank goodness we were early. Sixt returns held up the whole ramp and even made it hard for all the other car rental folks. It was jammed back! Usually, you would drive up to the front for your return. It was backed all the way to the end. We literally again waited 30min +to do a return. Wow!!! They even said this was the bigger location. Has potential but needs a lot of work!!

The wait time was long and it was hot in the facility…read more The woman who helped fell very short on professionalism. I asked a question about the deposit, wasn't my ideal answer but it was answered. Just didn't understand why I couldn't use a different card to hold the deposit. Then she proceeded to ask me for my flight details and wouldn't accept the screenshot that I provided. Then asked for me to pull it up again and I grabbed my phone to which she said she wasn't going to help me and walked away. She accused me of "snatching" my phone away returning with a manager. I mentioned the upgrade and had to mention it twice. Seemed as if the was not the case as it was still in the same category and I smells badly like urine. I'm also beside myself that she then told me I could use the other card when I returned the car..... why do I even need to do that if I am returning the car? Not sure if there was an issue with others prior, but there was no reason to be short with someone who was simply not understanding what she was saying. Simply a very poor experience.

Terrible experience with Budget Rent a Car…read more I had a delayed flight and tried calling the rental location multiple times to confirm whether someone would be available after hours. Every time I called, the line was busy or no one answered. It was impossible to get in touch with anyone. What made this even more frustrating is that Budget already had my flight information. They knew exactly when my flight was scheduled to arrive and could clearly see it had been delayed. I would have expected them to monitor the flight and have someone available to accommodate customers arriving late due to airline delays, especially when that information is provided during the reservation process. Instead, there was no communication, no one to answer the phone, and no reassurance that I would even be able to pick up my vehicle. The lack of customer service and planning created unnecessary stress after an already long day of travel. I expected much better from a national rental company. I would think twice before renting from Budget again. Now I have to show up in the morning early to go back to the airport to grab my vehicle.