Probably one of top three worst customer service experiences I've ever had to deal with. I was on…read morevacation (I had a rental car from Alamo already while I was on this vacation) when my cousin passed away and I had to fly to Dallas. I booked another car from Alamo for seven hours to attend her funeral. Once I arrived I was informed because I had already had a reservation for a car in another city I could not rent another in Dallas. They made zero exceptions to their "rule". Thanks for nothing Alamo. Luckily due to absolute TOP NOTCH service from their competitor next door I was only a few minutes late to her service. The competition went out of their way to find a car (they didn't technically have any) and let me have it for a few hours.

Well that didn't last long. From a five star review to a one star review faster than my rental car…read morestalling before getting out of the lot. Which is exactly what happened. We rented a Chevy Malibu and got the car quickly enough, but before we hit the street the car started jerking and then stalled on us with a notice on the dash saying to shift to neutral. My wife restarted the car and we got about halfway around the block before jerking abruptly to a stop as the engine shut down again. We managed to nurse it back around to the return side of the lot where we were told they would do a vehicle swap for us. They were totally casual about it like this happens all the time, but all I could think was we were about to drive across Dallas on the freeways out to Rockwall. If the car had died on the 635 we would have been screwed for sure, or even better yet seriously hurt in a crash as the car shuts down on a freeway. I called their customer service department today to discuss it with them, as I lost sleep last night thinking about how bad it could have been. They said they were going to escalate it to their management team, but I haven't heard back from anyone yet. In the meantime my wife noticed the check engine light has come on in the replacement (you guessed it, Chevy Malibu) and won't go off. So I'm just feeling super uneasy driving this car around and will certainly avoid renting from Alamo in the future as they are clearly not servicing their fleet. My family's safety is worth more than saving a few bucks on a sketchy rental.

Id stay away if were you…read more super rude staff they definitely act like your business isn't wanted.

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

I use National when renting cars for work. Pickup at DFW is always very busy but this day it was…read morefine. It was a Wednesday, mid morning and I did not have to wait long for a shuttle bus to the rental plaza. Elliot was the driver and got us there safely. They had a decent choice of cars, I chose a small jeep. The check out line was slow but they opened up more lanes as the line was building. The return: Kat checked me in when returning the car and was very quick and pleasant. Strange thing is there was an extra key fob in the jeep. I told her about it and she actually thanked me for telling her. The return shuttle process is really bad. So many people on the shuttle yet they keep adding people that are going to the plaza. They should empty the buses a little more or run more to relieve the crowds. Lots of people getting on and off. We had to shuffle around with big bags, reaching around people, some had to get off in order to let others pass. I got my receipt right away via email.

National is the only company I will use. Just like all the other locations I have dealt with. This…read morelocation is no different. I still received great customer service and even was directed to a better car option, than the one I reserved. Word of advice for this location. Your GPS may direct you to the main location, for the initial rental when you're looking to return your car. Instead of turning into E 38th street. Continue down N service rd and turn down , S airfield rd and turn onto passport ave. Follow the signs then to your respective rental company.

Thank you Richard! My son and I made it to Dallas Love Field Airport safely and made it on time…read morefor our flight back to LA. Given the weather condition, DFW Luxury Car Rental delivered the service that they have promised. Richard showed up to pick us up from our hotel regardless of the weather condition- just like he had said. The Mercedes SUV he picked us up with was able to handle the snow on the road- just like he had said. My son and I felt safe throughout the whole trip.

From the owner: Excellent customer service, pick ups and drop off at any Dallas area Airports and address,…read morecomplimentary HiSpeed WiFi included, truly luxury cars, professional chauffeurs and service for in-town rides. We also rent out luxury cars for personal use, events, parties, prom, weddings, graduation celebration, etc. Need a luxury ride in town and don’t want to deal with Uber or Lyft Lux? Just send us a message on here!

I arrived around 8:30 PM on a Friday night to pick up my rental car. Experience is as how it…read moreshould be, fast but personable. I was able to get through the line in 10 minutes (desk people were fantastic). I had reserved a Chevy Malibu or comparable. As we were walking out the attendant was like I don't think we have any full size sedans for you and was quick to give me this Outlander. Outlander had 9000 miles on it and was in pretty good condition. Car return has no drama either with no up charges. Overall this is everything you want in a car rental company. I put 220 miles on my car in 60ish hours. I'd rent again from this Alamo location in a heartbeat. I wish more were like this location.

During this visit to Dallas we needed a bigger vehicle than Sixt had. The Honda Odyssey minivan is…read moreperfect for 5 adults plus our new granddaughter. Check in was online during our shuttle ride to the rental center. It can be done without going to the desk if you want as well. When we walked out to get our van we were greeted and given some options of vans to choose from. The van worked great for our visit and will likely be the vehicle we rent in the future when visiting. Drop off was easy as well.

Daisha was super helpful from the beginning of pick up to the drop off of the car she made…read moreeverything super simple! She will be the reason I will come here and reefer people.

When I came in here it was empty, but it still took 40 minutes to get my rental. I was told that my…read morecar had a full tank of gas, but it was about an eighth of a tank shy. Also, the front seats were really gross and dirty and this is a long-term rental so I'm disappointed and will probably try to swap it out. overall, I would avoid this location. The Lovefield airport location is a million times better.

Arrived around 9:30am, no long lines, they got me in and out really quickly…read more Huge shoutout to tony, I think they were running out of cars in the class I selected so he gave me a free upgrade! Docking a star because they do try to mislead you into prepaying for fuel but it's a scam because you pay for the full tank regardless of what you return it at.

Quick check in, friendly staff and clean cars. Upon checkout I had Tate the great and he was…read morefriendly, kind and attentive. When I returned the vehicle I had Renee he was funny, Kind and personable. Great team and great experience.

So this is a hard 1 to review. The price was great but the Checkin & return lines are horrendous!…read more By far the longest line for Checkin. I even tried downloading the app but it didn't help. We waited 30min to an hour to get to a customer service person. When we finally get there, it moved fast since I did my stuff online. Definitely need more workers or something to move the line. The cars were nice. We got an upgrade but the ticket said it was in spot 39 and it was not. I just clicked until I heard my car make a sound. We were in 38z. No one was around to ask for help so luckily it wasn't hard. We had no issues with our car though the last day before our return, our car started saying take in soon for oil change?? Ummm. That should have been taken care of before. What if I had more days? No idea. As for the return, thank goodness we were early. Sixt returns held up the whole ramp and even made it hard for all the other car rental folks. It was jammed back! Usually, you would drive up to the front for your return. It was backed all the way to the end. We literally again waited 30min +to do a return. Wow!!! They even said this was the bigger location. Has potential but needs a lot of work!!

Absolutely the worst rental agency. this company is based overseas and you will BE upset with…read moreyourself. These people left me stranded for 8 hours without a car because they didn't check the rental car for issues. Trying to get a refund had been a 3 will ordeal, and NOBODY is helping. I have opened fraud disputes with my bank and credit card. I will NEVER rent from this company again. 9/25 - Response to SIXT I'VE SPOKEN WITH TIER 2 ESCALATIONS ALREADY. YOUR COMPANY IS A COMPLETE JOKE. I HAVE TRIED EVERY SINGLE AVENUE TO GET MY MONEY BACK. I'VE LEFT NEGATIVE REVIEWS EVERYWHERE - IG, BBB, GOOGLE, YELP, TRUST PILOT. I will not stop until I KNOW I've detrimenteed your company like you've detrimented my wallet. I DESPISE UNETHICAL COMPANIES.

Entry to the facility at Love Field for pickup of a rental vehicle is closed with a heavy chain and…read morepadlock. No other entryways to the facility permit personal vehicles. There is no staff visible outside to direct the customer, it's just based on vibes - bad ones. Third World level service. Zero stars.

The wait time was long and it was hot in the facility…read more The woman who helped fell very short on professionalism. I asked a question about the deposit, wasn't my ideal answer but it was answered. Just didn't understand why I couldn't use a different card to hold the deposit. Then she proceeded to ask me for my flight details and wouldn't accept the screenshot that I provided. Then asked for me to pull it up again and I grabbed my phone to which she said she wasn't going to help me and walked away. She accused me of "snatching" my phone away returning with a manager. I mentioned the upgrade and had to mention it twice. Seemed as if the was not the case as it was still in the same category and I smells badly like urine. I'm also beside myself that she then told me I could use the other card when I returned the car..... why do I even need to do that if I am returning the car? Not sure if there was an issue with others prior, but there was no reason to be short with someone who was simply not understanding what she was saying. Simply a very poor experience.

This is my second time renting at this location and I've rented with their Houston location like 5x…read moreso I'm pretty familiar with their process and because of that I never make plans on the day I fly in lol. Their wait times are quite absurd, I think this last time I waited about an hour and 15 mins but honestly to be expected since they usually take about 15-20 mins checking-in one person and there's usually only 1-2 workers on shift. This past experience was actually better than the first because of the customer service I received once I made it to the front of the line. I don't remember the workers name who checked me in but he was very friendly and it went a lot quicker because I checked in on my phone and had my insurance card ready. Okay now the ONLY reason I'm writing this review is because of Rian, the shuttle driver that was on shift when I returned the car! He provided amazing customer service by not only allowing me a couple mins to grab my things and make the shuttle that was just about to head out when I was pulling in but he also surprised me by doing the check in process himself. I don't think I would've made my flight had it not been for his kindness and willingness to go above and beyond! If I rent with you guys again, it will definitely be because of the actual workers so maybe y'all should hire some more and increase the daily rates by $10-$15 to compensate for the increase in payroll.

If can, I will give this company a negative star. I booked…read moreDallas easirent car rental month ago. When I arrived love field airport and waited in hot curb for 1 hour and cannot see their shuttle. I called the company, told me the shuttle will arrive in 5 min. Then I waited another 30 min, still cannot see it. The shuttle drivers from other car rental companies all noticed me. Finally an airport service person told me that the shuttle will not come, they sold out cars today. I got panicked and have to called a uber to leave the airport. My travel plan was ruined without a car suddently.