Located @ 2906 E Ponce de Leon Decatur, Georgia I rented a car from this location last week and returned it today. Brittany & Corey provided OUTSTANDING customer service from start to finish. I was very pleased with my rental experience and I was even allowed to choose the SUV I wanted to drive. I'll definitely rent a car, SUV or truck from this location again as well as recommend this location to my family and friends. It's was Brittany & Corey professionalism and friendliness for me. Thanks you both so much. read more

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Today, I experienced an act of sexism at Enterprise while attempting to pick up my friend's car rental. Taylor, the manager, informed me that all I needed to complete the rental was my ID and a form of payment. I told her I would have my friend bring those items, and she agreed. When my friend -- who is male -- arrived with his ID and payment, Taylor suddenly raised her voice and claimed that there were no rentals available until Monday. This was untrue, as several vehicles were visibly available on the lot. It became clear that she was only renting to single women who were unaccompanied by men, which several witnesses also observed. I am deeply disappointed and appalled by this behavior. Taylor's actions were discriminatory, unprofessional, and blatantly sexist. read more

Four years later, and same issue persists. This location is concerned about getting positive reviews so much so that they will allow people to get away with things that would normally prevent them from getting their deposit back just so they get good feedback. I'm here to say that enforcing the rules matters more, and if you keep issuing cars that reek of marijuana to customers who do care about returning them in good order ad who don't want to roll up to a business meeting smelling like they just left a Snoop Dogg concert, you're gonna start losing customers - starting with this one. It's up to you to find a solution to this problem. Fix it. read more

Don't even think about renting from this place on a Friday. Only one person working the counter. We needed to be picked up from the Marta station and that took an hour. 45+ minutes standing in line once we got to the office and another hour waiting on a car. Not the typical Enterprise experience. They don't have cars on the lot. You get whatever car they have just cleaned, not what you reserved. Agent showing me the car tried to get me to buy extra insurance coverage. I guess he is paid a commission for selling the extras. read more

System can't accept payment methods for a deposit and won't give me a car despite insurance setting the whole thing up. Avoid this business

I am writing to formally express my deep disappointment with the continued poor customer service I have experienced at your Decatur/Scottsdale branch. Despite having given this location multiple opportunities to earn my trust, my most recent visit has made it clear that this location does not meet the standards I expect from your company. I had a reservation for a vehicle to be picked up on Monday at 11:00 AM. Based on a previous bad experience where my car wasn't ready, I arrived early. Unfortunately, history repeated itself in a far worse way. While I waited patiently in the lobby, a man entered the branch 5-7 minutes after me. He was immediately acknowledged by staff, while I was completely ignored. When I politely stated that I had arrived first, Taylor M. Brown, the representative at the desk, responded rudely with, "Well fine then, I can help whoever is next." Her tone was dismissive and unprofessional. I must also note that I am of Cuban and White descent, and in this interaction, both Ms. Brown and the man she chose to acknowledge were Black. While I hope this wasn't a factor, I was left feeling disrespected and unwelcome. This experience was so upsetting that I left the store in tears. No one should be made to feel the way I did over a simple vehicle pickup. To make matters worse: The vehicle I was given was unclean and had clearly not been washed. There has been no follow-up or courtesy check-in regarding my rental. This is not the first time I've had issues at this location. A prior poor experience resulted in a free upgrade, but clearly no long-term improvements have been made. It is unacceptable that in 2025, basic customer service and professionalism are not being met--especially from a company I've trusted with my business. I am requesting the following: A formal apology for the treatment I received. Confirmation that this complaint will be investigated, including the conduct of Taylor M. Brown. Appropriate compensation for the inconvenience and poor service. Assurance that measures will be taken to prevent this kind of experience from happening to others. Please understand that I do not enjoy submitting complaints. However, this location has made it clear that accountability is lacking, and I feel compelled to elevate my concerns. If this is not addressed, I will have no choice but to discontinue doing business with your company and share my experience publicly. I appreciate your prompt attention to this matter and look forward to your response. Sincerely, Rachel Duque I was told today by Antonio today that someone would call be back today by end of day to0day by 630pm today on Aug 4th. Its 7:33pm and no one has called. I called coporate again and am getting the run around. On top of this, no one has gotten back to me but they proceeded to charge my card. So you have time to charge me money but not to call me back. Another lady named "Pittman" (who would not give me her first name) at this location dismissed me completely today when I called the location Enterprise is not a customer centric company at all. It's disappointing and I am never using them again. The manager Sean when I went to the location literally wrote the corporate number down and told me to call them? everyone is passing the buck and taking responsibility. DO BETTER! read more

We rented from here for a few weeks on a cross country trip. We were provided a very clean and reliable cross-sport vehicle. Check in and check out was very reliable. The staff were friendly and knowledgeable. We received several phone calls while on the road and the staff were able to extend the rental and provided a new quote to accommodate our trip. Avoid rush hours by coming in early. Thanks to all of the Enterprise team that made our trip hassle free! read more

Enterprise Rent-A-Car - Extra waiting outside when the lobby is full - Car Rental Near Me - Decatur, Georgia

don't even come here to get a rental car basically stole my money saying I didnt put a full tank of gas which i did . wanted to to speak to a manager. One was telling me another thing and one was saying I wouldn't get my money and everyone here is a liar read more

dont waste your time and money. I showed up they dont have any car in the lot. Do you need a specific size? It is not even a slim possibility. They dont know when the next car will be available. Some random people will return their cars and you are lucky you will get a random car god knows when. I already wasted lyft money for coming here. Shame on Enterprise! No message no notification. They wait for you to show up and say they dont have anything and wait forever. Then you go spend more money to go whereever you came from. Lesson learned; Never Enterprise again! read more

Worst encounter ever! Supervisor Tamyra does not represent enterprise well and is not an asset to the company. Experienced what appears to be stereotyping, discrimination, and black on black racism. Stop by 2 days prior to rental (stopped by twice). Was informed by Danielle of which class to book as I was seeking a particular vehicle. Then called next day to confirm vehicle booking. On the day of pickup, reservation for 12pm (on time). The vehicle was intentionally given to another customer prior to my arrival. No call prior to or anything. Upon arrival Tamyra attempted to put me in another vehicle. The only options were filthy as these vehicles are not being cleaned and sanitized properly. Sadly, it does appear that other race and ethnicities are being treated far better, anyone other than Black. I seen the different attitudes with other Very disheartening. Also, they hardly answers the phone. Very unprofessional! read more

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Hello, Stacey Ducksworth here, I made a few comments over the years but I feel it's important to make ENTERPRISE aware. I was charged and extra 44$ on a rental, I guess for bringing it in ,an hour to late. Well for me I live in Fulton county and the nearest enterprise near me was in DeKalb county. That's s near 45 min drive thru traffic. I feel that I should not have been charged. perhaps, if I could have picked it up in a Enterprise nearer, it would have been better . So why penalize me for having to travel so far to get a car from. You guys. Even though I hold you up as the #1 best place to rent a car inthr world. Stacey Ducksworth I'm read more

Incident #1 03/24 - I reserved a vehicle with a 5:00 pm pick up, however when I arrived the manager refused me to enter the store location. I was told that the location closed at 5pm and I should've arrived earlier. Why would your platform allow me to book a rental at 5 if this was not an option? This incident caused me to miss a funeral as this was the last resort on a Friday at 5:00 pm. He was rude, callous, and I reported him to corporate without any satisfaction as a Platinum customer. Incident #2 05/24 - I rented a vehicle from this same location (due to convenience) and returned the vehicle a day late which is very common to the average renter. There is a $350 deposit available to deduct any additional days or fees due to delays which has never been a problem. The vehicle was returned the morning after it was scheduled before opening, keys left in afterhours box. The vehicle which was due Monday afternoon was returned Tuesday morning at 6am but reported returned on Wednesday. After going back and forth requesting that the store employees verify using the security footage and an uber receipt I had to reach out to corporate for resolution. Incident #3 02/25- Against my better judgement I reserved a vehicle with this ignorant location again on 02/27/25 for a short-term trip to bring my son to college. The rental was booked 02/27 using my many points that I've earned from being a frequent renter for pick up on the afternoon of 02/28. I was then contacted by the said manager and informed that I had been placed on the no rental list for this location for returning the car a day late in May2024. I must be honest this is unheard of when I've spent enough money with Enterprise in the last 2-3 years to have purchased one of their vehicles. I feel this was retaliatory behavior due to last year's incident as well as a fast money move. The vehicle rented was a Dodge Durango priced at $69 per day at the time of booking and I was being charged $79 for Friday through Sunday with a free day credit due to my valued member points. This is a high-volume weekend due to the Mardi Gras holiday which caused the vehicle price to increase from $69 per day on Thursday to $100+ on Friday and I sincerely think this only occurred so the rental could be rented for a longer period at the increased rate. The manager at this location must be stopped read the reviews everybody isn't lying. Touro will continue to grow, and Enterprise will soon be the Blockbuster of the car rental industry. I CANNOT WAIT!!!! read more

VERY disappointed with my experience here. Someone rear ended me and I ended up with a rental while my car was next door being repaired at the collision center. I had the rental a total of 8 days (if I recall correctly without looking up my receipt.) The lady who checked me out fear mongered me into believing I needed insurance on the vehicle. This was her "upsell" tactic: if the car gets hit or you hit something if you do not have our insurance you are 100% liable and you will have to pay the cost of repairs 100% out of pocket." Turns out having full coverage on my vehicle was PLENTY!!! I was so afraid someone would hit me I returned to the site about an hour and a half after I left to add the insurance because I was so paranoid that someone would hit me. Then she told me if I wanted to add it I HAD to come back so they could inspect the vehicle. I did! I get back to add it she NEVER came out to even look at the car. Never left that podium inside the doorway to come out. Once I returned the rental, it turns out that that was so exaggerated that that's not correct at all. She ended up charging me $17 plus tax per day totaling around $144 or so on my invoice for insurance that I did NOT even need because I had FULL COVERAGE on my vehicle. The insurance through which the claim was filed refused to reimburse because it was not their error. I have rented cars in many capacities from Enterprise and this was an awful experience. Their upsell tactics are awful, and that lady had no business trying me I'd be fully responsible for this brand new car even though my insurance covered me. I tried reaching someone over the phone but their phone calls don't route through to their location, just an automated system/800 number. I am furious at having to come out of pocket when I am unemployed and that money could have gone to cover my power bill to keep my fridge running for my 4 kids. It was an unnecessary hardship and my concern is having to waste my time to drive back up there to be ignored and dismissed. I would never ever again recommend this rental company to anyone. I want my $$ back. And yes, they would lose me as a customer over $144. read more

Enterprise Rent-A-Car - Car Rental Near Me - Decatur, Georgia

They just flat out have bad customer service. I wrote down everyone name. The issue here is no employee training. When I book in Los Angeles Ca. My car is waiting when I arrive. The nice vehicle I ask for. ok Lisa. The engine light came on Wednesday. I called Rashun & let him know. Its 9pm. Been waiting for the tow ppl since noon. read more

Enterprise Rent-A-Car - Car Rental Near Me - Decatur, Georgia

I've been renting from this location 2 yrs! NEVER AGAIN! Due to their rep incompetence of completing a walk around on vehicle that was just returned with seen damages on the front bumper (she noted); I point out the rear bumper which was attached but pushed into the clamps, it looked odd to me but she said it was okay! I left with this vehicle to drive out of state the next morning! Within 6-7 hours on the road, other vehicles are blowing & pointing, we pull into rest area for break and see the bumper has torn away from its clamp, literally hanging off! immediately notify Enterprise for road side assistance. Now I'm being charged for something that's out of my control. 3/20 Spoke to the only manager that answered after several calls to this facility- thanks Mr Miles for giving me time to explain and your suggestion of who to contact for assistance. read more

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After waiting in line for 2 hours , i was the last one to be seen . People were placed in front of me before closing and when i tried to receive a car , the excuse was the system shut down . INCONVENIENT read more

I made a reservation on the phone for the North Dekalb location but when I arrived they didn't have any vehicles available. she called the Ponce location a few miles away and they had a vehicle that fitted my needs, so she transfer my reservation to that location.I immediately took an Uber there but, when I arrived it was a few mins past closing time and the gentleman told me they didn't have any reservations under my name and that they are now closed . I tried to explain the situation that I was sent by the other location but he shut the door in my face. Even though they were still assisting other customers. This Ponce location has horrendous customer service. I will never spend another dollar at enterprise. Spent $50 on Ubers trying to get a rental that had a confirmed reservation. read more

It would be 0 stars if that were an option! I rented this car memorial weekend and was overcharged saying I returned the car 2 days later. After calling and calling with no answers or resolution I pulled up and spoke to the manager Patrick which left me with no answer or call back and I'm still having trouble with this issue from May!!! I will never ever in my life rent from this location again...probably not from Enterprise again due to my business not being appreciated. read more

Enterprise 8034 Covington hwy has the worse communication and customer service experience ever.stay away.still waiting on corporate to return my call. read more

I feel like enterprise as a whole is just not a good rental company they literally never ever have cars available no matter how long you've had a reservation in place. Then when you try to call your on hold for hrs just for it to not even be busy in the store at all Enterprise y'all need to do a better job seriously or lose more clientele read more

Had a great experience getting a rental, I think the person you work with matters and Mo took really good care of us. Ask for Mo if you're using this location, he's super professional, understands the vehicles and contracts, and was able to recommend a great car for us. read more

Enterprise needs a reservation system that works. Wasted my time going to pick up a rental that wasn't available and two way Uber fee approximately $30. A call saying we don't have the car type you requested would have been nice. Now I don't have a car for my 10 hour trip. read more

Simone checked me out for my car rental and checked my car back in for the return. She has GREAT customer service skills!!!! She was engaging and just made the process really easy! I've rented cars from enterprise for well OVER 10 years. This location specifically I've rented from!!! They have always had great customer service for the years that I've rented. Keep up the good work Simone and the rest of the staff that work here! read more

Went to the Ponce location in Decatur, GA after calling to see if they had any vehicles I explained my situation and I told the lady I would need something similar to what I have (Jeep Wrangler) She said "Oh we have them" So I spend all this money on Uber to get there and they don't have anything Only thing they have is small cars so I bit the bullet and while I was at the counter the girl told me it was going to be $150 with the credit card Cool no problem I knew that already You told me on the phone so when I go to get the vehicle and inspect the vehicle scratches all on the vehicle and a rip in the seat... the so-called inspection guy didn't want to notate it so I took pictures. He then tried to tell me I had to pay a little over $400 for the rental and I'm like what are you talking about?! He's trying to tell me about MY insurance that I've been with for over 12 years about their policy, in which he was totally incorrect and I tried to correct him, he just walked away. He was very unprofessional when he spoke the way he wore I guess the Enterprise uniform... very disheveled looking young guy. I went inside to explain what had happened and I began speaking with another person the guy named Miles Who stated he was the manager He was helpful and I told him the car was small and he told me I can you know call in the morning and they can get me out of it or just keep calling back and they'll help me out. Well of course I called and couldn't reach him called the day after that and a few days later and still couldn't reach him. I guess my issues didn't matter... Obviously not. I don't know if he went on vacation or what but obviously they didn't have any cars that whole week and I've been trying to call them. I've even driven by there after hours and looks like cars were available to me unless they were their employee cars or the neighbors parking there but of course the following morning they always denied having cars so I take it you have to be a certain kind of customer to get the service you want cuz I've noticed other customers got better service than me. It was just no help. The car was a convertible and had issues with the windows and issues with the car. They didn't have any cars for me to return or or exchange at their location or any other location and as it appears they called other locations and I get the same treatment. I just find it amazing that no locations had any cars all this time. I understand a lot has changed with the pandemic but for a major rental car company this size, I find it unbelievable in the Atlanta metro area that they're out of cars and they tell me I can't exchange it at the airport which I know I would probably get better service. I just said to hell with it and just continue with the same car and continue to notate issues. I didn't trust the vehicle, I just caught Uber or whatever to get around. I used to rent from Enterprise all the time and anytime I had to rent from them especially with my insurance, I never had these problems. This has been the worst experience I have ever had and I've rented from Enterprise for years... I go on vacation and it's Enterprise. Now... All that comes to an end. Pathetic and quite unprofessional read more

Made a reservation on line , confirmed pickup only to get a call minutes later advising they have no cars. Then I called back and got the lovely directory of who knows where. The gentleman assured me that is not how Enterprise does business and I would have a call back within minutes from the district manager. Well Enterprise, that is exactly how you do business as I never received a call or resolution to a confirmation that means nothing . Since renting weekly cars (before pandemic) and now beginning again on a weekly basis, I will need to once again give Hertz my business. Customer service seems to have died with Enterprise. read more

I don't know why you guys charge me 27.84, the USAA was pay it all, and I know you guys always focus the gas line for make money, ( before I rent the car happened, in Enterprise)but when I drive out , I saw the gas is 25% , when I came back is like 30%, so why? Tell me the reason? So you make money like this way? I am Tongsheng! And call you many times, nobody answered! 27 dollars not that too much, but can you please tell me why you change me for this? read more

Made a reservation at this location for oct 7 only to be called around 10:00am when my reservation was at 11:30 and be told they would not have a car for me till late in the day. I told the rude little person this we were supposed to leave Atlanta by 12:00 and that would create a huge problem for me. She said i dont care what problem it would cause she could do nothing about it and hung up on me. We never received a call back from them and it caused us to have to pay for a hotel room that we did not use that night We have been using this location for years and the staff has gotten worse and worse Do not rent from this location we actually are thinking of going to another company because i have complained about this to corporate just to be told they could do nothing about it read more

Do not let your insurance company make a reservation with them they are rude and nasty to customers do not if you can avoid them highly recommend you do. All State Insurance find a different rental car place for your customers! read more

the most rude and nasty customer service agent I have ever had one the phon. I asked him to give me the address but he just hung up.

My son was in the ICU for 5 days in Atlanta. I flew last minute from California to Georgia as he was close to death. Of course packing the minimum we tried to rent a car from the Decatur establishment. First of all we made the reservation for 9am pick up next day and you didn't show up so we had to call to find out what the fuck was going on. Then you said you couldn't get to us until 2 MORE HOURS. Reservations cancelled. We RESCHEDULED another reservation with the same location for a different pick up time. Still no pick up..."we have to come and get it" ok fine. We get there and WAS STILL TURNED AWAY FOR NOT HAVING A MAJOR CREDIT CARD. IVE USED THE SAME DAMN DEBIT/CREDIT CARD WITH YOU FOR YEARS. NOW WE CANT USE IT???? This would have never happened in California. I'm am totally done with you and will take my hard earned money to another rental company. The end. And the service sucked too. Stop contacting me. I've moved on read more

Let me begin by stating that at EVERY OTHER Enterprise location, I typically experience excellent customer service. The E. Ponce location however, is a bona fide sh#t show! A train wreck. The absolute worst. I can say that now with complete confidence having had to endure this sorry excuse for an Enterprise 3 times over a period of 3 years only b/c it's close by (but this was the last time). You'd think what with all the bad reviews they might actually DO something. Whoever responds to all of these reviews spare me the response with the customer service email address and REALLY address your situation. Meanwhile, y'all... AVOID THIS LOCATION AT ALL COSTS!!!!! read more

I have rented several times at this Enterprise, and have always had an exceptional experience. Yes, some of the other reviewers are correct that it gets stoopid busy at times, and there is often a wait, but thats the nature of the beast at rental car places. It's not their fault that there are no vehicles left at a particular time and on a particular day, unless you have a non-last minute reservation. NPWH (Nice People Work Here) and they always go out of their way to help customers out, upgrade when they can, and as will always, will come pick you up. Shout out to Ashley M. who holds it down there! read more

Made a reservation for an SUV on 11/12 for the Thanksgiving holiday. Scheduled to pick up the vehicle on Wednesday at 4:30. Received a call at 3:00 Wednesday afternoon from the Decatur Enterprise location. My reservation was canceled. No car was available. Their attitude was sorry, but too bad. read more

If you need a car, do not rely on getting one here. They have completely cost me work, by not fulfilling my reservation. How can a customer make a reservation, and then not have it fulfilled?? This makes no sense. I am a very unhappy customer, and am considering never using Enterprise again. read more

This was second corporate rental in a 30 day period, each time I got the same female associate with a nasty tone and huge lack of customer service. One time, maybe a bad day, but for me to come back 2 weeks later and still the same rude tone is unacceptable. I told the manager, she just said oh I'm so sorry about that. She was nice, and very polite, but i wish she would train her fellow staff member. Anyways, I waited for an hour sitting out in hot sun waiting for a car reserved 4 days ago. Then as always the car has quarter of a tank to start your day with. This location is the worst I have ever visited and it has little to do with covid since I travel alot and come into contact with many branches, this is is by far the worst. I dont know if they are understaffed or overworked, but enterprise needs to fix this! read more

FIX YOUR COMMUNICATION!!!!!! I didn't even get to rent a car because they said my reservation was at the location but they had no cars!!!!!! I literally paid $30 to get here just to go back home with no car. You need to keep cars on the lot and be in communication with each other. Don't have a separate group of people who take reservations that aren't at the location. This is ridiculous!!! I don't have a lot of money and got into an accident this morning so I needed a car to rent. So I've spent $30 for nothing. This company is useless and unhelpful. The people who work here don't care to actually help people and lack in communication. Go rent somewhere else. You'll waste time and money here! read more

Be prepared to wait a hour or more for your reservation. They either need more cars or new management who prioritize and value their customer time. This is the only car rental place that makes their customers wait a hour or so to get their reservation. So if you have any schedule plans, be prepared to either miss it or reschedule, because this enterprise will definitely make you wait, wait and wait. read more

Worst service you can get from Enterprise rental. When I returned the car, I was told they will call me to confirm the final bill but I never even got the final invoice in email or physical copy. When I saw the charge on my card, I had to go online to get a copy of the invoice and call them like 100 times to get someone on phone and dispute charges. To top it off, they charged me for additional driver for my wife which they conveniently forgot to mention at the time of renting the car. Checking on Enterprise website, their company policy says there is no additional driver fees for spouses and significant others but the people at the branch are not co-operative at all. I am disputing the charges through my back. Don't ever bother to rent from this location. read more

If I can give them 0 stars I would. This location has the worse customer service I've ever had to deal with for any business. The manager and assistant manager should be fired. I can't believe the level of incompetence that the folks working here have. Do not rent a car from this location. read more

I waited an hour to pick up the car I had rented. It made me late to my destination. I live only a few minutes away so this location is convenient but I will not be using it again. read more