Julius and Malcom were great! Hertz Corporate (not this location or these gentlemen) made a mistake. Malcom and Julius were so professional and kind. They listened to my issue and went above and beyond! Five stars to those guys! read more

The only thing worse than getting in an accident is coming to this Hertz. Ironically, I wanted to give them a good review. "I was rooting for you!" - Tyra Banks I blame myself. Not only are the Yelp reviews accurate, I'd been here before so I knew the lobby had never seen a broom. The staff is unkempt & my last rental was undriveable. I had to call 10 locations to find a replacement! Side note the DeKalb Airport Hertz is like the Westin compared to this Econo Lodge experience, if you can find it! PROS They answer the phone and pick you up. That's it! CONS Unswept lobby & dusty cars that are neither full nor charged. Unlike Chamblee this Hertz doesn't have gas cards or car wash vouchers. "Gas match" means you leave with less than a full tank. Like you can figure out how to bring it back three fifths full. My first option was dirty and it reeked of deodorizer, presumably to cover up odors. The oil change light was on. I was assured they forgot to reset it.. As bad as a I needed a car, I didn't want to be stuck in a raggedy one indefinitely until mine was repaired. And Allstate doesn't even contract with Hertz so I'd have to pay any price difference out of pocket. My second option was an electric vehicle with a 36% charge even though Hertz "strives to have EV's at 80% at pickup." This Hertz has a Tesla charging station but no Teslas.. Rather than pay for a car wash and ride in a smelly, possibly unreliable vehicle or rent a 36% charged EV, I decided to go to Enterprise. When I returned the contract & keys, Julius said even if I left Hertz without the rental I'd be charged for one day because I had the keys for over an hour. Even though I never drove the car! This Hertz is closed on Saturdays so if I took it home (since I was being charged anyway) and returned it the next day, I'd have to drive it to Buckhead or Conyers. You think Julius cared? With zero customer service skills and no empathy, he found my ordeal amusing. Eventually the charge was voided but the damage was done. When I mentioned their bad reviews Julius said, "Hertz doesn't care about reviews. Our supervisors don't read Yelp or Google. They care about surveys but you won't receive one if you have an insurance rental or are being reimbursed.." You know what Hertz, we don't have to care either. Julius bragged that this is the #1 location in the area. Let's change that by spending our hard-earned money where we are appreciated! SUM I've already experienced having to exchange one of their fickle rentals for a reliable car. This time, I took an Uber home. I'd rather walk barefoot over broken glass than patronize this Hertz. Renter beware! read more

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My wife and I have been renting cars here for a little over 7 months. Most of the time it's goes ok. This last time was the worst experience I have had at a rental car company. I made a reservation online using my points. I am a Presidents Circle level member of Hertz. The reservation was accepted by Hertz. When I get to this office, I was told they couldn't attach a Tesla because it's not a specialty vehicle. The website states it is a specialty vehicle. In order to get a car that day I had to make a new reservation and it cost me an extra $400. Unfortunately this was not our first bad experience. The vehicle they gave us was on 25% charge and was dirty in the inside. The windshield was chipped which later turned into a crack. I am very disappointed with the level of customer service I have received from this organization. I called the customer service line because my points were taken. The rep told me I have to request to get those back. He putting the request and I requested a manager. He was very rude and basically told me to have a great day. It's still better than the no call back I got from the local manager. read more

This is the most terrible nastiest filthy car rental place I've ever been to the glass of the windows of the store is filthy the bathroom is filthy the floors are filthy the cars are nasty they don't care about their customers the manager Brent I called him a day after I picked my car rental up and told him my car was leaning the rim was cracked I had bleach all on the backseat of my car in the car was not riding correctly is leaning and wobbling he said he would get back in contact with me never heard anything now today I'm trying to get a better car can't get one to find me a better car reservations have foreigners that you can't understand what they're saying they hang up on you rude is just terrible I have to go to work and scared to drive the car to Forsyth county from Stone Mountain Back Please do not pick a car up from this locations read more

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*zero stars DON'T WASTE YOUR TIME COMING TO THIS LOCATION !! I booked an SUV back in FEBRUARY for a Spring Break trip in April. 30 mins before my pickup time I received a call (which I missed) telling me they didn't have any cars available. I asked to speak to a manager. Brett at first seem like he was going to help, but end up doing nothing. This is horrible, unprofessional, and just wrong customer service from this branch and from a company as big as hertz. From the reviews this seems like a common practice from this branch and I will be contacting corporate, but first I need to figure out how not to completely ruin my child's Spring Break. read more

I had booked a vehicle at this location months prior because of the least expensive rate and took a Lyft to the location 30 minutes from the airport. I had called to confirm the reservation and only received a recorded message indicating that there was no need to call and that most information could be found online. I even received an e-mail from Hertz reminding me of the upcoming rental. When I arrived at the location, however, I found that it had closed weeks prior. I received no notification prior to my arrival that the location had closed. The signs posted at the doors and windows indicated that the location had closed on August 10 and directed me to the Buckhead location to address my reservation. Thankfully, I had a smart phone to determine the time to travel to Buckhead and the Buckhead location's hours. At that point, the Buckhead location would have closed before I could arrive (it was late afternoon). I also wasn't sure if any vehicles would have been available if all of the other reservations at this location had to be fulfilled there. Thankfully, I was able to take a Lyft to a nearby Enterprise location which had only a few vehicles left at the time and was able to rent one at the last minute. What an adventure. I was surprised that the location had abruptly closed without notification to those who had made reservations there. read more

Hertz Rental Car - The location has closed. - Car Rental Near Me - Decatur, Georgia

I made a reservation the day before. I drive over 45 minutes and they said I was not on the list they printed the day before. I was also told I made a same day reservation because it was within 24 hours. Again, I made the reservation a day before. I had a confirmation number. I didn't get a phone call, and the two people there, including a manager, were pretty nonchalant. I know things happen, but, communication is key. I would not have driven that far if I was called the day I made my reservation or even the morning of. read more

Everything was smooth and the staff was friendly , I got my car cleaned and returned it back clean

Horrible customer service. Could care less about helping you out. I had a reservation through corporate with a reservation number & they didn't even bother asking for my number &/ or checking with anyone. Don't bother and book elsewhere. read more

This was a completely negative and pointless experience. I made a reservation online this morning, and it was confirmed. When I arrived they said there was no way I could get a vehicle today. Then said because I used a debit card, that I had to book 24 hours in advance. NO WHERE on the hertz website does it say this, nor was it mentioned in my confirmation email. By the time all of this was discussed, it was past my "rental time" so now I have to call their customer service to dispute a cancellation fee. On top of all of that, the reps I dealt with were not helpful in the slightest, didn't offer me any sort of solution, and were rude. I was upset about the whole situation but kept things very professional because no one wants to be a "Karen." Also, the inside and the parking lot of the hertz was filthy. Don't come here. Spend a few extra bucks and go to Enterprise. read more

Absolutely the worst experience my family has had renting a car. Tony, whose customer service skills appear to be just as lacking as his hygiene, attempted to charge us for an extra day and threatened my mother with police involvement for simply asking if we could keep the car for the time they were charging us for . In the end both his coworker and a phone call to corporate had to step in to serve us. The extra charge was dropped but the experience has left my whole family steaming. I will never recommend hertz to any other visiting friends or family and will tell everyone in our community to avoid this location specifically. I would give no star if it was a option. read more

Booking K3740463704 This hertz location (Valley Brook Rd, Decatur) is terrible. We arrived for our 8:00am reservation to find that they supposedly had NO WORKING CARS on the lot. We got no call or heads up. The customer service rep later told us that the 2 working cars were suburban and 1 was rented for the weekend and the other she had to save for her managers personal use. While we were there, a car was returned. It was larger than the car that we requested so she told us that WE would have to pay to upgrade since THEY didn't have the size we requested. There was one full size car on the lot but she claimed not to be able to locate the keys. Later, she miraculously found the keys and offered us that vehicle. It was FILTHY so we asked that it at least be vacuumed and because she didn't want to clean it, suddenly, it was unavailable and needed to be sent to the airport for maintenance. I contacted the manager BRETT HORTON, who never returned my phone call. He said "text him" on the voicemail, but didn't respond to that either. If considering renting, please save yourself the trouble and go right down the street to Enterprise. They were able to accommodate us, same day and provided a complimentary upgrade simply because they noticed my husbands birthday was the next day. read more

Scammers, don't get the insurance they provide because it's just a scam by hertz. Your personal insurance covers everything they provide already. Don't give them your money. read more

Oh my goodness! The worst company to rent from ever!!! Absolutely terrible customer service and they don't stipulate the conditions of pre paying for the rental beforehand. I would never recommend this branch or hertz in general read more

Absolute garbage customer service. I rented a vehicle on a Monday and was told I could leave it at the body shop after I picked it up since the shop was in network. Picked up my vehicle and dropped off the rental car mid afternoon that Friday. Called hertz to tell them the rental was dropped off and confirm the dates of my contract - they were confirmed to be Monday - Friday. I was then charged Monday - Monday, overcharged by three days. I was told the overcharge amount was "insignificant and not a big deal so I should just pay it" by Alan. When I spoke to Kendrick the following day and mentioned what Alan said he laughed and said "oh wow". He then proceeded to tell me I was charged an extra three days because hertz is not open on the weekends to come retrieve the vehicle. When I explained it was dropped off well before EOB on that Friday and therefore not my issue that they chose to wait til Monday to pick it up, he said he would submit an adjustment for me to get a refund. Two weeks later after hearing no update and seeing no refund, I spoke to Kendrick who said "well since yours is a smaller amount it probably gets pushed to the bottom of the pile for processing so the more significant amounts like in the hundreds are processed first." Now that it has been an additional two weeks, I discovered that Kendrick had never submitted paperwork on my behalf as the billing department had no record of it and only after yet another call to Kendrick and 30 minute hold did he conveniently say the refund was "instantly approved". As he was unable to provide any sort of documentation for confirmation, I called the billing department back who said they just received the paperwork and it had not yet been approved - Kendrick clearly has an issue with lying. That kind and competent lady approved immediately and was able to email the confirmation documentation that Kendrick conveniently said did not exist! Overall, I do NOT recommend going to this location. The staff have zero customer service skills and apparently are too incompetent to appropriately document contract dates or submit paperwork. As a bonus they speak to customers extremely unprofessionally and lie about their actions! read more

Rude as hell! Plus the only vehicle they had was a damn mini van. The dumbass who answered the phone hung up on me when I told him I wouldn't hear him. My phone was turned all the way up. What a lil bitch! read more

After reading several other reviews, there's really no need to go in great detail of my personal experience on the lackluster customer svc the agents at this location provides to its customers. I gather they get quite a bit of insurance business so the leisure renter is not a high priority. The mgr; Tyrea Bee, agent; Ky with a K and others here, are not committed to providing the level of customer service I've come to experience at other locations. I recommend the airport. I also see where Justin has responded, as the "response from owner", to several online reviews/complaints with the same nonchalant, robotic and cavalier reply to genuine concerns customers have. RE-Training for this team is paramount! read more

Absolute worst service ever. The staff lacks the ability to communicate properly. Both Alan and Sam who are employees clearly don't know how to multitask and Kendrick who is the manager isn't there to monitor jis staffs incompetent behavior. Id rather take my money to Enterprise because Hertz is horrible especially this location read more

0 stars if it was an option. Extremely unprofessional company with miserable, rude and unhelpful employees.

I understand that it is the holiday season, and during COVID 19, we're all just trying to make it. That said, there is no excuse for rudeness, and the simple refusal to help customers make reservations over the phone ESPECIALLY when the website is broken and confusing is no excuse. Like, do they even want my money? I'm confused as to why being busy means you have to be rude and hang up on your potential customers. Don't waste your time with these people given how they won't even give you the time of day. read more

Should have listened to all the poor reviews... Was told a car was enroute to pick me up for my 4:30p scheduled rental... no one ever showed up. I called 20 minutes later to get a status and no one would answer the phone. I called customer service 800 number and they were unable to get someone to answer at this location. The location closed at 6pm and and I didn't get my rental. I was leaving for a business trip at 6am the next morning. No other location could pick me up. I had to rent from another company. Felt intentional ...Very frustrating. read more

I want to give this location 0 stars. I am extremely disappointed in the service I received here. I will never rent from Hertz again. I was told while confirming my reservation that I would get a ride from the airport to the Hertz location since I couldn't rent from the airport because it was an insurance claim...that was a lie! I have tried to call this number several times, they either let the phone ring off the hook or leave you on hold for 15 to 30 minutes. Once you get to there, the employees looks unhappy and confused as to what is going on. I was told I would get a certain type of vehicle but once I got there the car wasn't available because it needed maintenance work. Isn't that something you plan for in advance. Avoid this location. They have no sense of urgency!!! read more

I've recently been in 2 car accidents due to Atlanta's trash drivers and I have state farm so they work with hertz. My first accident I came to this location because it's closer to my home . They never answer the phone at this place I literally mean NEVER and for my first accident they gave me a car with expired tags . Not sure what the people working here are doing but obviously not their job read more

If I could give a zero I would. Worst rental experience ever. This location should be closed! Understaffed unprofessional and unapologetic about it. My initial appointment was cancelled because my pick that was offered never arrived. No one answered the phone for 24 hours no explanation for apologies, the entire event was ignored. I left work early one day and missed work the next because of this location. When I finally received a phone call from a manager he never offered an apology. He simply rescheduled a pick up. I was unaware that my pick up would be a lyft. What if something happen in the lyft would hertz be responsible? I get to the location and literally wait an hour before being served. When I finally get checked out I have to wait longer because the car cleaners are off, and the associate who checked me out now has to go out back and clean my car herself. I appreciate her efforts but she did a terrible job. The car had a scent inside. Two days later I have my family in the car and I find a plastic cup with dried up alcohol under the passenger seat. I never complained to the location because that would not help. After returning the vehicle they tried to charge me double after I declined their insurance because I had my own. The rep explained she would have to get her manager to fix this. It was never fixed I was forced to call customer service who fixed the issue in 5 mins. I also filed a complaint with corporate. I was told I would receive a call from a district manager I never received a call. I'm guessing he likely has to take up for this location often. If you can avoid this location please do so. The level of professionalism in this location is ridiculous. And I'm surprised hertz has their name on this building. The employees talk amongst eachother like customers do not exist. Again please avoid hertz on valley brook rd Thank me later read more

If your insurance books your car rental at Hertz on Valley Brook in Decatur, run! Do not rent from this location. Do not let anyone book a car FOR YOU at this location. I've rented cars for decades, what these people pulled is criminal fraud. My insurance covered this rental while my car was being worked on. This Hertz location failed to answer the phone 9 times out of 10; regardless of my reason for calling. The rental lasted for a month and a half; Hertz charged me for two months. They lied to my auto insurance - State Farm - and said that I returned the vehicle late. Then they lied to my credit card company and said the charge was because my insurance only covered 75% of the rental. Both explanations from Hertz are lies. So I called them - until they answered - and explained that i could prove it was impossible for me to have that car for two extra weeks. Then the Hertz Representative looked at the vehicle and ADMITTED that it had been turned in ON TIME by me and that they were WRONG to have overcharged me. It's been months and i'm STILL WAITING FOR MY REFUND. DO NOT trust this Hertz location or any other Hertz car rental facility unless you take date stamped photos, get an employees first & last name, and DEMAND SIGNED RECEIPTS because these folks are liars who will steal from you without a second thought. read more

I rented a car with Hertz through my insurance. The staff was very polite and helpful. I rented the car right before a holiday weekend, so I had to take what was left. The overall condition of the car was not great, but the staff did their best to clean it up. read more

This is the worst place to ever rent a car yo! So i was in a bad car accident on november 25th 2019 and december 9th i went with this place,WORST DECISION EVER!!! Now i had explained to them several times that the person that hit me his insurance would be taking care of the payment and spoke with the claim adjuster to take care of the payment,they still charged my card saying they only see from the 9th of december to the 19th of January and i asked for extension of using the rental until i get the check and a new car. I returned the car on the date the adjuster set me up to return the vehicle and i return it on the 21st , and the adjuster was gunna take care of it until ....Hertz still charged me, i told them to just hold off on charging me until i speak with my insurance. What did they do next.....they charged my card anyways of amount of 879 dollars leaving my card negative -479$ smh they wanna claim they didnt see no update so we charge you anyways even if you did returned it and the manager said they was gunna fix it nothing was fix!!!!! NEVER GO TO HERTZ OR ONE ON VALLEYBROOK RD. WORST PLACE EVER YO!!! read more