Budget is very deceptive in their practices. They quoted me one estimate for a rental car but…read morecharged me an additional $200 stating that I agreed to supplemental insurance but the front desk said that to decline I had to sign. They were deceitful in how they handled the transaction and refuse to honor their original estimate. I didn't want to give the 1 star because they lied.

I drove an hour and a half to drop off the truck 15 minutes before they closed and they decided to…read moreclose early then told me to come back tomorrow morning. Customer service is garbage. And your hours are horrible as well. You can't call the store either. It only sends you to an out of country hotline. Do not use this company!!!

This is not specifically because of one place but Enterprise as a whole. This company is absolutely…read moreterrible. Just got charged for tolls that happened over a year ago which I'm sure have late fees and other things attached to it. This is also not the first inconvenience I've had with them. This company should not be able to conduct business. Bunch of thieves. I never have problems with anyone else but this trash can of a company. Thanks for adding another reason to the list of why I will never use your vehicles again.

If I could they would get a zero! Rented a vehicle in deplorable condition inside and out, didn't…read morehave time to wait around for another vehicle to return, was assured that the return location would be open on Monday September 2nd until 12:30 pm. Was at return location at 7:30am no one was there nor where they open that day! parked vehicle and dropped keys in the box. Received email with charges for three days, only rented for 2 days, have called 4 times and no return calls or emails. I guess next step will be disputing the charge on my card. let's see what happens from there! I will return with updates. You would think a company this large would have better Customer service!

Such a great experience. Damian is the man he got the best price & great car. He is just so kind &…read moreso very helpful. Great guy. Thanks again Damian. My dad is still talking about you. You'll forever be in our prayers

The customer service at this location is appalling. They never answer the phone, they always…read moretransfer the call to their national call center. The call center can't help you if you have a question or concern that pertains to the local store specifically. The cars are not properly cleaned. The last car we rented from them was a brand new Chrysler 300. Being brand new you'd expect the inside to be decent. It was not. It had crumbs from food all over the place along with dried ketchup on the seatbelt buckle. Today I rented another car from them. Note the photos attached here and you will see why I will not be renting again. Totally unsafe!

What is the point of going online, selecting a vehicle for rental and finding out the next morning…read morethat they do not have a vehicle? In this day and age, they should have the ability to make the website show which vehicles are in stock. Doesn't have to be a particular brand but the type (SUV, Compact, etc) should show if it is availabe or not. Now I am still waiting hours later to see if my vehicle comes in, delaying my trip by hours. No compensation, no adjustments, just a sorry we will call you when it is available. Unacceptable from a company the size of Hertz. Will not be using them ever again.

Overall service is good. People will make sure that you are satisfied. The cars are great. Now,…read morewill they open on time, no. Are they busy? Hmm. Not attentive. One time I went in, one of the clerks expressed how he didn't like his job. I personally didn't want to hear it. I saw him act busy so he didn't help customers that was waiting. How do I know? He would take a call on his cell, walk outside. When the other clerk took the customer, would come back in.

You took the reservation with no cars to rent! I took an uber there just to be told you had no…read morecars. I had tried to make a reservation at Enterprise and Hertz, but couldn't cause they had no cars. You owe me for the uber ride!!

I can't say it's only for this location, but this is where my miserable experience began. The…read moregentleman that helped me stated that the satellite radio, that I paid for, would reset as I get away from the location. It should have been a red flag to me. It never restarted. About an hour down the road, I was instructed to call an Avis number to activate the radio. She told me that the car wasn't set up for it. She told me that I had to exchange the vehicle. She told me that there is one available 2 hours down the road. When I got to the location, they told me that there wasn't a car available with satelliteradio. I had a 15.5 hour drive through Texas and New Mexico with only regular radio. Of course that means nothing but static, and if I was lucky...AM radio. This made for a very terrible experience, and a very long drive. It was everything I could do to not fall asleep during the long drive. Never will I rent from Avis again. Please pass this along to anyone you know, and never accept it when they say that your satellite radio will reset as you get away from the rental location.

Will never, ever use Hertz again. Overcharged for a one way trip, almost $100, which was more then…read morethe rental itself. I have always used Enterprise and never had an issue. Only used Hertz as my plane was diverted to Houston and I wanted to get home Dallas. NEVER WILL RECOMMEND OR USE EVER AGAIN, I will rather take a train then give them any money and I will make sure no one of my family or friends use them. F*** Hertz. Wished I could give no stars but your forced to give them a one which is still to much.

The online system will let you set up a rental, but not tell you that a car wasn't reserved. You…read morefind out when you call to confirm. Good luck fixing the problem at the last minute on a holiday weekend. They won't help you.

I rented a car one way to denton tx from Midland tx. They gave me the keys and said to take…read morepictures and notes of any problems. Arrived in dentonband the hertz was at different location than advertised agent made out a incident report trying to charge me for chip in windows I showed him the picture of car at customer.

Disabled customers beware! I arrived after being picked up at home to rent a vehicle after my car…read moreneeded work. The gentleman who provided a ride was the single bright spot in an otherwise dismal encounter. Once I arrived, a car blocking the wheelchair accessible entrance had to be moved before I could enter and get out of the cold. As I arrived at the counter to get paperwork done, I was told by an employee who would only identify himself as "Met" that I had to call my insurance because the policy belonged to my husband. I am the primary contact on our account. After I spent an uneccesary 20 minutes dealing with that, I informed Met that I have a service animal who legally is allowed to accompany me anywhere. Met insisted that there would be a $400 charge if any "pets hair" was in the vehicle. I explained that as this is medical equipment and not a pet, any hair cannot be "pet hair" by definition. He insisted they would charge my card regardless, and I informed him that would be a violation of my rights under Federal Law. He continued to insist it wasn't his problem and I was out of luck since they do not have "pets" allowed in the cars. Clearly "Met" is more concerned with making money in an unscrupulous manner rather than giving respect and dignity to his disabled customers. When I finally gave up arguing and went to place my wheelchair into the car, Met again behaved disrespectfully. Even after I asked him twice not to, he kept taking parts of my wheelchair and moving them around, disrupting the necessary placement that's needed for me to be able to reach everything. Four times he tried to grab things out of my hands, insisting on treating me as if I'm helpless when I made it very clear I have a system, and if that system is disrupted, I could end up pulled off balance, hurt, or even could be knocked over by his grabbing things away from me. If you're disabled, female, or just have respect for others, do yourself a favor and call Enterprise instead.

Scammers I called to cancel my truck rental for aug 16 today is July 31 they refused to cancel…read moreasked speak with supervisor again refused scammers & thieves

I would highly recommend renting cars from this location! I rented two minivans from Budget for our…read moresmall youth group's mission trip. Our other plan for transportation had fallen through the week before the trip, so when I came to Jeff (the owner/store manager) looking for options, he bent over backwards to figure out something that would work for us. It was NASCAR weekend, so a lot of vehicles were already reserved, but Jeff ensured that we got what we needed. I would gladly do business again with him!

London and his staff are very professional and friendly even with a very busy day that they…read morehad.

I had a great experience. The car was ready at a time we agreed on after I called. Everything was…read moreclean and I was assisted quickly. The staff was also very professional and nice. Would definitely rent here again. .