Good service... Everything was pretty good. I would recommend it to family and friends.read more

National is the only company I will use. Just like all the other locations I have dealt with. This…read morelocation is no different. I still received great customer service and even was directed to a better car option, than the one I reserved. Word of advice for this location. Your GPS may direct you to the main location, for the initial rental when you're looking to return your car. Instead of turning into E 38th street. Continue down N service rd and turn down , S airfield rd and turn onto passport ave. Follow the signs then to your respective rental company.

Originally I was planning to get a rental car directly at Dallas/Fort Worth International Airport,…read morebut daily rental rates for all companies ($500+ for 3-day rental at the airport vs $250 for 3-day rental at this Enterprise location via the Costco Travel website) were so ridiculously expensive that I decided to book my rental car outside of the airport. This Enterprise branch is located approximately 6~7 miles away from Dallas/Fort Worth International Airport and our party used a ridesharing app to get here (approximately $22 on Thursday afternoon.) I initially booked a standard car, but I ultimately got an upgrade (Nissan Rogue) free of charge. The only annoying part was that the staff asked for my car insurance policy number and I had trouble looking that information up due to poor cellular signal. After 10 minutes, the staff eventually just gave up and handed the car key to me. Hey I visited other Enterprise locations in California and they never ask me to fill out my car insurance information! Not exactly the best rental experience, but I do appreciate the free upgrade and hence the solid 4-star!

Even with a reservation, it doesn't guarantee there any cars that fit your selection criteria. I…read morewas put in a terrible car. When asking about a swap, nothing available and no attempt to fit something that might work. I'm in a car I hate. Hopefully I'll try a different branch when they open in the morning.

Wonderful experience! Afrah was kind, efficient, and incredibly helpful. Truly a joy to work…read morewith--thank you!! Happy Holidays

It clearly states on the website that you can rent a car with a debit card if you have…read morecomprehensive insurance. We showed up for our rental booking and they denied us renting our car simply because we have a debit card. Not everybody likes to go into credit card debt in this country. On the literal booking email that they sent it clearly states that you can rent a car with a debit card as long as you have comprehensive insurance when we try to show them this they wouldn't even have a conversation about it even though we do have the insurance that is required to rent using a debit card. I would never recommend this place. They made us buy a return flight and then told us oh if you buy it under 24 hours before the booking it doesn't count then why the hell did they make us buy a return flight? We wasted 300$ on a return flight to be told it still wasn't good enough AFTER we booked a flight we don't need. We have the frontier flight pass we don't need to book our return flights until 24 hours before and they are basically free that's why we bought the pass and also why we didn't have a return flight. never coming here again. I will be using Turo from now on. They let you do a debit card, no hidden fees, and no weird polices that are undisclosed. I would also like to add that the customer service representatives were extremely rude and hostile. Whoever was working on July 1 at 1:56 PM seriously needs to be addressed for their behavior and the way that they talk to paying customers. Update so we tried to go to the other enterprise that wasn't at the airport and they are saying that you need a utility bill to use your debit card for a booking. (Even though i have extensively reviewed their policies and it never said that. ) Why would I have a utility bill in a state that I don't live in? If u was home i woukd be driving my own car not fighting with a rental company. These people are absolutely ridiculous. I recommend everybody use Turo.

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

great service, very recommended. nice Cadillac clean, professional service…read more Arrived on time and safely got me to my destination

When things don't go right, that's when you find out what kind of company you are dealing with. Our…read morerental developed an "alert" related to the air-bag system which was very concerning. Blake (don't have a last name) who is one of the managers at DFW Airport location did a stellar job resolving the situation after the local Weatherford Enterprise dealer failed miserably. Not only did he drive from Dallas to Weatherford to deliver a replacement vehicle, the entire rental fee was waived...we were there for 4 days! Alamo - THAT is the reason we will rent from you again. Professionals like Blake are excellent ambassadors for your brand!!

I arrived around 8:30 PM on a Friday night to pick up my rental car. Experience is as how it…read moreshould be, fast but personable. I was able to get through the line in 10 minutes (desk people were fantastic). I had reserved a Chevy Malibu or comparable. As we were walking out the attendant was like I don't think we have any full size sedans for you and was quick to give me this Outlander. Outlander had 9000 miles on it and was in pretty good condition. Car return has no drama either with no up charges. Overall this is everything you want in a car rental company. I put 220 miles on my car in 60ish hours. I'd rent again from this Alamo location in a heartbeat. I wish more were like this location.

My travel was great then my next stop was to pickup my rental car all went well. One of the ladies…read morebrought my vehicle to me, I walked around the truck and it looked fine until I drove off and got to see the vehicle in daylight and omg the truck was so nasty and dirty. I called budget customer service and spoke to Roxanne, she was excellent with assisting me with so I returned the vehicle with an exchange..Once i got to Budget return and was greeted by Ms. Desmond Anderson, I expressed what I saw and how nasty the truck was, she apologize and immediately started working on my issue since she was new on the job ...she brought what happened to her operating Manager ( Ms Ginger Allen), which provided me with another vehicle and made sure that it was clean and good standard. Ms Allen took me to the front desk and James Cunningham, completed my paperwork and took care of me.... I want to give Ms Desmond Anderson, Ms Ginger Allen, Roxanne (customer service), Marie B. and Mr. James Cunningham Kudos....for an outstanding customer service and fixing wrong and made it right....Kudos...Kudos. If your traveling or need a rental at Dallas/Fort Worth Airport, Budget is the place.

It really couldn't have been more confusing. They have an odd premise for a business. It's to do as…read morelittle as possible to make it easy for your clientele. Very poor and communications. However, everything worked ok in the end.

After a long convention, the car pick was quick and easy. Agent did his best to sell coverage, and…read moreafter experiencing the local drivers, can understand completely. Drop off at the airport was seamless and smooth

The person at the counter was amazing , great service fast time in and out. Same thing with the…read morereturn. The magical thing was when they called the next day asking if I was happy with my rental car. Who does that. 5 stars in my books

The car I got from them was in unacceptable condition to rent to customers. Empty washer fluid, old…read morerubber on the windshield wipers (so it skips and leaves streaks when used), overdue for an oil change, and a damaged fuel door that couldn't properly close. Giving two stars instead of one because I'm not sure if they could have made things better had I complained directly. Other than the fuel door, I was already off the lot by the time I noticed, and the issues weren't safety-critical. However, if this is the standard by which they maintain their vehicles, I would worry about safety issues lurking.

I called the McKinney location to verify my reservation, and was auto-routed to Grapevine. Laney…read moretook my call and was excessively rude from the jump. When I simply asked if it was possible to pick up my reservation early, she responded with a very flippant "NOPE." And asked me to call the McKinney location (again, I did, I was simply routed via the phone tree to Grapevine). She then blurted out the number quickly and rudely before hanging up on me. I'm genuinely nervous to pick up my car this afternoon as this is my first reservation with Budget and this does not bode well for the remainder of the experience.

Tiffany is very professional. She answered all of my questions in detail and promptly! 10 out of…read more10 service.

From the owner: At Tiffany's Fleet, we're dedicated to providing our guests with exceptional experiences from start…read moreto finish. And as a women-owned and operated business, we take pride in offering a unique and welcoming experience that sets us apart.