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    Avis Rent A Car

    2.6 (10 reviews)

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    4.2(5 reviews)
    28.1 mi

    Never again. The child that they have working in tjere right now is completely out of touch with…read morereality. I have rented from this location for years and when the manager changed, so did the quality of service. I was given a rental due to an insurance claim partnership with PROGRESSIVE, but had to purchase out of pocket, meaning it was MY money. The car they gave me was so disgusting and smelt like vomit. They didn't detail the inside nor outside and within an hour the smell coming from the vent and seat smelled so rank i sent a message immediately. I didn't get a call back until Monday. They agreed to switch the car but not reduce the rental cost for the inconvenience. When I dropped off the rental I tried to call for 3 hours telling them Id be an hour late for drop off and I texted them. I dropped the keys in the drop and the next day I had a $100 extra charge. DO NOT RENT from them when Denton and Sherman are far superior with customer service and quality. As for the comment from Enterprise asking me to reach out to them below. I did that already and NOONE ever reached back out to me, but you can certainly reach out to me. Rental 2J6SN2. Id be interested to chat! Ill go to Enterprise Denton moving forward.

    Enterprise in Gainesville, TX was an excellent experience and Autumn in particular went above and…read morebeyond to provide outstanding customer service. She communicated clearly, operated professionally was extremely patient and accommodating with any questions I had. I could not have asked for anything more. Excellent location and outstanding employee!

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.3(7 reviews)
    12.4 mi

    Terrible customer service. Tried calling the store over 15 times, and each time I was not able to…read morespeak with someone, the line would hang up on me as they do not have their voicemail box set up....still. Called the store due to a fraudulent charge on my card from someone attempting to open a rental contract with my name and card information. Even though this happened at his store, and the customer service line of Enterprise could see the information, Mike claimed there was no information he could provide me. He directed me to the risk manager, but provided no timeline for when I would get a call back. Someone has attempted to commit a crime at your store by using my information and you have no information to provide me? And seemingly no urgency to get this resolved? This is despicable customer service and an unacceptable way to run a business. We've rented cars from here before and the quality of vehicle is also terrible. Do not go to this location.

    Needed a car today for my daughter, after she was rear ended last week, so she could head back to…read moreSan Antonio tomorrow morning. Our collision repair company got us a reservation immediately. When we got the Little Elm, TX location, everyone was extremely friendly, patient, and helpful! Had a hard time dealing with the guy's insurance company about upgrading from a mini car, but the agents did everything they could to help me and even spoke with the insurance company a couple of times! I wish I could remember everyone's name in the office (2 guys and 2 ladies - 5/14/24 - the office manager was Anthony), but they are TOPS (I did buy them Sonic drinks)!! Finally got the Insurance company to upgrade her to a vehicle comparable to my daughter's car (after standing at the rental office for over 2 1/2 hours!). It was also nice to go to a location and they actually had cars available!!

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    Avis Rent A Car - carrental - Updated June 2026

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