Rented here recently and the entire staff was incredibly friendly, efficient, and helpful from the manager to all of the others there. Probably the best car rental experience I've ever had, and I've rented a LOT over the years. Will definitely rent from here again. read more

Renting a car should be easy. You reserve and pay online, pick up the car , and go. This enterprise isn't the best, management is a joke and tried to increase the price when we already reserved and paid online. Instead of getting a mid size car, he told us to wait inside and brought out a smaller car. It gets better folks! As we're driving , we enter NJ and the cars sensor,brakes, engine light, rear light are failing. This car was falling apart on the highway ! We had to call road side assistance because we didn't feel safe driving the car. And guess what, we basically had to wait a whole day to obtain another car. Roadside assistance is a joke, make sure you ask them where they're taking your car, otherwise enterprise won't give you a replacement. We ended up taking an Uber to the closest enterprise and got a mini van. When we finally returned and dropped the car off, the manager informed us that we had a scratch and we painted the car. This guy was a piece of work. We had to call the claims department, the women assisting us closed the case because she even realized how silly the claim was. Avoid this location , management will try to make insane accusations/claims. read more

Enterprise is one of the worst car rental companies. I booked my reservation through Hopper and they couldn't find it, they said I must have another reservation number. It took 3 staffers and 40 minutes to finally find my reservation. The staffer then asked me from what state my license is from while holding my license . . . After that horrible experience, the staffer outside told me that I would only pay a flat fee of $4 for tolls. I was like are you sure? He said yes and walked away. Surprise, surprise, I just got $60 receipt of tolls. The staff clearly hate their jobs and take it out on the customers. Enterprise is clearly cheaper than other companies because they skimp out on the customer service. read more

All I have to say is that miss clay brown the manager on duty was horrible, I reserved my car the day before because my car was in the shop and I needed to make an urgent trip to pick up my mother in Massachusetts and she did nothing to try and accommodate me. She gave me a huge attitude and didn't even try to help me reserve another car. I always look to enterprise whenever I need a car or have an emergency but I definitely won't be coming back to this location , I recommend going to any other. ( side note miss brown also made it seem like there was no one above here that I could contact to leave a review) " idk what you gonna do in the only manager out here , there isn't even a regional manager that's been hired) I hope corporate follows up with her and me because I'd love to speak with them directly ( Tuesday may 31 at 1:30) My reservation was for 3 read more

Enterprise Rent-A-Car - Car Rental Near Me - Elmhurst, New York

Hi Folks. Recently my car was damaged in an accident. As part of my Progressive insurance coverage, I received a rental car for the time needed for repairs at no additional cost. This Enterprise location was located just 5 minutes from my repair shop. The Enterprise pick up van arrived at my repair body shop within minutes of concluding my business. When I arrived, The Manager Justin greeted me at the front door and welcomed me to his establishment. He was very Professional and took care of all of my arrangements. The agreement required a valid license and Credit /Debit card hold for $250 for Incidentals that is released upon the vehicle's return in proper condition. The Manager Justin suggested that I simply transfer my current insurance to this vehicle for its coverage, at no extra cost, and took care of all those arrangements for me. The paperwork took less than 5 minutes. It was pleased to see the enclosed rental bay attached to the facility at this location. I was really impressed, as not all Enterprise outlets have this this convenient amenity. They'll be no concerns about bad weather, snow or rain. The smooth rental process here was a time saver and really convenient. Justin tapped at the computer a few minutes and gave me the paperwork to sign. I thought the experience was almost like a concierge service at at Hotel. Everything was done for me, efficiently and with friendly professionalism . Justin led me to the enclosed presentation Bay where I received my rental car. The vehicle was a beautiful brand new Chevy Impala.. 6 cylinder with black leather seating, FM satellite Radio and loaded to the max. ..Thank you! In summation, I have rented from many Enterprise locations previously, I found this to be one of my most Pleasant experiences I've had renting a car. Friendly staff professional and genuinely caring. And wow, what a nice rental car they gave me. read more

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Most definitely not gonna get much help from anybody here I wish you luck you are going to need it

I reserved a SUV 7seater a week in advanced and planned my trip accordingly, as soon as the day comes to pick up the vehicle I wanted they tell me that they don't have it anymore. Customer satisfaction: ZERO I had to take the last 7 seater they had that I didn't prefer. read more

Walked in here to the horror of seeing a bunch of people waiting. Imagine the fear in my queue-hating heart seeing a gaggle of folks milling around the waiting room and only one guy on the desk. But, as if my prayers were answered by the God of rent-a-car, it turns out the sea of humanity was parted like the Red Sea for Moses and I walked straight in to my savior, Matt. As it turns out, Matt was more than capable of multitasking and was able to respond to everyone's issues competently and professionally, solving all issues, and dispensing cars like a Vegas card dealer. As we waited, he updated the group, one at a time (by name) the type of car that was coming for them, how long it'd be- all while working on the next project. Woah. The process was smooth and painless and, unlike that time at the proctologist, I drove away out without any butt-hurt. Great job, Matt! read more

Enterprise Rent-A-Car - Car Rental Near Me - Elmhurst, New York

My car got hit while parked, so I brought it to my trusted mechanic, who called Enterprise, and they picked me up! In about 5-10 minutes, no less! That was nice, and a real convenience. When I got to the shop, there were a few people ahead of me, but they moved them forward quickly, and Boris helped me take care of my reservation through Geico and finished the transaction. He was knowledgeable, helpful, and efficient, and I felt like I got a pretty good deal. He definitely put in an attempt to upsell, but that's part of the business, and I appreciated that he wasn't overly pushy when I told him exactly what I wanted. A professional. I'd recommend them as a solid local car rental place. read more

I requested a car and was told that I could rent with my debit card. I go Saturday morning and was denied renting the car because I didn't have a credit card and if I were using my debit that I would have to show proof of a utility bill. I don't know who you guys think you are, but not everybody has utility bills. I rent a room and my bill is my cell phone bill, that's it!!! I had a very sick family member who I wanted to visit in Pennsylvania but due to your insane policies, I could not go. Enterprise, you need to give people the correct info before we look stupid trying to rent a car and we can't. A cell phone bill should be a utility bill being that it's paid every month and it's expensive. 2 yrs ago I rented a van with out a problem Whats so ever In this same location. I walked in, they took my info, I paid with my debit and half hour later I was driving. The female that I kept calling to try and figure this out I notice was getting frustrated as well. I hope people see this review because changing your policies and saying one thing and doing the other is a no go for me. The worse thing is that it's convenient for me to rent from there because I literally live across the street. I rather go elsewhere than go here. Thumbs down!!! read more

Okay this is my advice plain and simple. Always take pictures of the car you are renting before you leave their premises. They try and tell you a scratch or dent is your problem. Good thing I had documentation and the persons name from the queens branch near the airport. He remembered but did not document on the rental history. They had to call him. Take pictures all the time for your protection. The place where I returned the car was on Tuckahoe road in Yonkers NY. read more

Amazing Service!! They made the process of getting my car repaired hassle free. Nadia was amazing. She picked me up from the shop and took me to the rental office where she took her time with me to make sure i was comfortable in my rental. I was really impressed and her customer service is rated 5 stars!! Thank you for a great experience. read more

Great car rental service and nice staff are at this place. I planned a business travel and Enterprise is one of the recommended car rental companies in our booking system. I booked a standard car but when I picked and tried the car there were several warning signs on and the brake felt uncomfortably soft. Jason T. helped me to replace the car with a better one with a little bit more money. Thank you Jason. If later I need to rent a car again, I'll definitely go to this office for it. read more

Staff went above and beyond to help me. I was visiting from California heading to PA, For an eagles game when a friend's car that i was borrowing broke down on me. That same morning i booked a reservation, they picked me up i had some issues but the manager Alex took care of me! Im so grateful for the excellent customer service provided to me! read more

I want to thank one staff in this location. I couldn't hear clearly about his name but yes. Thank you so much! I was worried that I lost my wallet whole day. Couldn't remember where I lost it. On 6/22/19 afternoon, I received a voicemail from enterprises Rent-A-Car telling me that they found my wallet in the car. This voicemail saved me from the darkness and brought me sunshine. Thank you! I appreciate your integrity and honesty!!! From Li! read more

I reserved a Toyota Corolla or Similar a week and half in advance! Upon arrival to the location they didn't have a vehicle to provide. They transported me to another location where they gave me a way smaller car, definitely not the package I paid for! From the looks of it they charged me the same price that I would've paid for what I originally reserved. Customer service wasn't helpful at all. Unlike most customers I'm sure they're lucky I'm no Karen. read more

Bad...... Horrible customer service Avoid a headache and go else where. Do not rent a vehicle here. They are the worse. read more

I've come back to edit this rating post-follow-up with this dealership. Our interaction with Sheryl (our Sales representative) was positive and the process of working with her was great. She's been super attentive, responsive and helpful in every way. She's always available by phone and works very diligently to act as a liaison between the Finance Department and the customer. After purchasing, we had discovered two minor issues with a vehicle - 1) the cigarette lighter ports did not charge/work and 2) the gear shift light didn't appear to be on so when parking at night you could only tell what gear you were in by looking at the dashboard. The second issues was totally user error - as both we and the dealership was unaware that it was a mere setting issue. That was remedied very quickly upon our follow-up visit. The cigarette charger ports was just a blown fuse that was fixed in no more than 25 minutes. Mohammed, the Finance Manager even treated us to lunch while we waited which was generous for the inconvenience. If I could leave one tip for improvement: I'd say that when purchasing your additional warranties - if they include LoJack, be sure to advise the purchaser that they do not come preinstalled and activated. We worked with Jennifer, a finance manager from a NJ location of Enterprise who took the time to review the warranty packages but never told us she made an appointment with LoJack on our behalf to have our system installed/activated. This resulted in us driving around for over two weeks without that protection unbeknownst to us and having to reschedule the appointment made on our behalf because it didn't align with our schedule. Other than that it does feel like the standards Enterprise lives by are fully upheld where their checks and balances are concerned both during and post-sale. I would definitely recommend them to other purchasers! read more

Enterprise Rent-A-Car - Car Rental Near Me - Elmhurst, New York

This has got to be the worst car rental experience of my life. Small office with 1 person not only taking calls, renting cars, taking cars to the wash area if you want a clean car. He had been there all day without a break or lunch. The person in front of me was there for almost an hour. We got our car after about 30 minutes of interrupted phone calls and complaints from other customers. When we found our car out in the parking lot it had not been washed and as we opened the doors we saw that the inside had not been cleaned from last renter.. We called corporate and Cynthia replied to us via email, sorry we can not help you with this problem, just pay the 236.55 and come back to see us on your next trip., like that will ever happen. Jim Bowden read more

I can only say nice things about this location. Most recently, i was unfortunately involved in a car accident in NYC. A truck hit my car trying to avoid an Ambulance that was driving through the city. In the process, he hit my car. Good thing nobody was hurt, as life is more important than a car. Anyways, I had to go through the other drivers insurance (Travelers) who wasn't the greatest, but I had no choice since the other driver was 100% at fault. I arrive at the Elmhurst, Enterprise location. I see 2 young guys working the counter, Boris, and the manager, Justin. I took a seat because I see several people there trying to pick up cars or drop them off, and at least 1 customer was being very rude. As someone who works in customer service myself, I know the frustrations of dealing with difficult customers and still keeping your "game face" on. Justin finished off with that obnoxious customer and still greeted me with a smile while saying thank you for waiting so patiently. A true gentleman! He asks how my day is, tells me how the rental works, explains the contract agreement and what Travelers will provide me. Very helpful. I then find out the kind of car approved will not work for me as I need my car for work. Boris took it upon himself to reach out to Travelers Insurance, explain my situation, and have them approve an upgrade that was similar to my own car that was in the accident. He spent a good 20-25 minutes on the phone and went through several different customer service reps and a supervisor until I got what I needed. That is the true definition of Excellent customer service!!! I don't see myself really going back to Enterprise anytime soon as I have my own car, but I would HIGHLY RECOMMEND this particular establishment to anyone that needs to rent a car. This could be for vacation or if you had a car accident. These guys run a good, honest business and my stress about my car accident was easily overcome. Finally - when I returned my rental since my car was finished at the shop, I ran into more problems with Travelers. They didn't want to honor my last 2 rental days (This was eventually resolved) An employee at Enterprise named Napoleon reached out. He explained that my bill had to be closed out and Travelers would not budge. I asked him to give me a few days to fight them and get the $$$ that was due to me. He worked with me and said no problem. I truly appreciated that. Once again, Thank you to Justin, Boris, and Napoleon. Great job fellas! read more

Ever been to a rent-a-car place and didn't want to leave because you kind of just wanted to be friends with everyone who worked there? Seriously, let's grab a beer. Morgan and Barak (and another gentleman who's name I did not get - oops!) are absolutely awesome! We were turned away from renting a car from Avis, but were pointed in the the right direction to come to this particular Enterprise. Within about 15 minutes, my sweet and I had rented a clean Toyota Prius (which btw gets AMAZING gas mileage), had a laugh with the Enterprise crew and were out the door and headed to Philadelphia. Even with the age restrictions, car restrictions and a few other issues, we got the car we wanted in a ridiculously small amount of time. Returning of the vehicle was just as easy. The staff here is awesome. Really really awesome. Someone give these folks a raise. read more

This experience this time around was very different. Thank you James and Ivonne for your help and professionalism. I needed a bigger vehicle and without hesitation they helped me out with it. Amazing staff and the gentlemen that picks you up sorry I forgot your name you do an amazing job. Thanks you Agustin read more

The employees at this Enterprise were extremely nice. They picked me up at the auto body place. They are so helpful in answering all my questions. I was in and out of the place. Just dropped off my car and once again was in and out. They drove me back to my car. I can only say nice things about this location. read more

I had a pleasant experience from this location. The customer service was prompt and courteous. The car was also in good condition.

Mr Justin Figs the branch manager at this location went above and beyond with the excellent and professional customer service. I would definitely rent again completely satisfied. read more

One word: Disgusting!!! They have an age restriction, that only allowed me to rent a compact car. Hertz never even bothered with my age. Does not accept cash, The car was FILTHY!!!!! seats were stained with god knows what, gave me a car with low gas, and low tire pressure. Never again read more

They don't pick up everywhere. I have been waiting for my car for over an hour. Everyone including people on the phone were ahead of me. I swear they were on Island time. I thought there was urgency in NY read more

The service I received here from James is above and beyond!!! I came in with an emergency and he took ultimate care of me to the point where I've returned 3 times since! Amazing customer service and superb communication. Will definitely be returning read more

I had a great experience from my pick up, check in/out and drop off. I work in customer service and theirs is really good.

Horrible customer service they let me be there one hour they don't have any cars if you deciding to Rent-A-Car here it will take you up to two hours to Rent-A-Car waiting here than there read more

I wish I could give them 100 stars if I could. Seriously the best customer services I've ever experienced before! You just wanna become friends with everyone there and the rate is incredibly too fair!!! This place is very close to Laguardia airport and they can even pick u up from airport. Definitely recommend to all. PS: thank you Brock and wish you have a good one New York City. read more

I rented a car over the weekend an received the best customer service that I have received at any other car rental company. Very welcoming and polite and orientated around customer needs. As a frequent traveler do to my job, I like when my make my travel run smooth. I was in and out with everything I needed in no time and received the best customer service I've received at any other rental company. I was town for the mets vs Cubs series and even though the guy that assisted me was a mets fan and didn't like the Cubs he still went out of his way to help me out with all my needs. read more

I don't know where to begin with the terrible service my significant other has been receiving with enterprise! Less than two months he's doing a payment plan with the Chevy Malibu 2018. The car has been giving him issues from the first day, and he has had it taking to a Chevy mechanic multiple times. The car continues to have the same issue and both enterprise and Chevy do not want to take full responsibility. We are getting the response of that they don't know what wrongs with the car and another of they can't do anything. MIND YOU THEY HAD THE VEHICLE FOR TWO WEEKS IN A SHOP! We are both furious and unsatisfied with the way we have been going in circles all to have a car fixed that was giving to us in "great condition". We don't know what to do. We continue to have unsatisfied service. Two months having issues with a brand new car? You have to be kidding me. read more

They tried to give me a car with a spare tire saying it's fine. Then when I denied that car they said they didn't know it had a spare. Then they gave me a Ford Focus and less than 10 mins of driving the car had low tire pressure. read more

I had the best experience. I recently bought a car from Enterprise. Buying a new car can be a very frustrating experience but I had the best experience. William and Scott helped me find my dream car even when it wasn't available yet they were absolutely wonderful. They were extremely professional and patient. I highly recommend this place. read more

East Elmhurst Enterprise, Horrible place, Advice, DON'T DO BUSINESS WITH ENTERPRISE! Customer services SUCKS! I rented a car from them on mid Sep because car accident, I told the salesman that I have GEICO insurance, I like to have my own insurance to cover my rented car, I told the salesman twice, and they still sent me the charge of insurance of the vehicle, what is ridiculous was that I called back to their store, the manager Justin (employee# E145779) and refused give me his last name, he told me that they have to look at the Contracts I signed, everyone know the contracts are generally use terminologies are favor to the company! What the salesman told me to signed is rental agreements(according to the salesman said) without give me a break down charges! Now they refused to refound my money and overcharged the insurance coverage that my own insurance can provide me for! Also the manager told me the majority people use their insurance when they still have their own insurance coverage! That is Fucking ridiculous, and make a no sense!!! Why people want to use additional money to cover the service they already have! JUSTIN, you can tell me according to what you come out these data! Provide me the survey! What an asshole! Never be the enterprise customer again! And I will told all my friends don't use their service! read more

Gave me a filthy car with low air in tires. Do not recommend this place at all. The guy showed me an black Altima completely filthy from the inside. Then he was like we'll go back to headquarters to get this cleaned up. We went back to headquarters which is this location. He showed me a different car chevy captiva that was supposedly clean and turns out it wasn't. There was dirty used tissue on the driver side door. I told him the car was still dirty and he said please give me a few we'll get it cleaned up. I waited and he cleaned the outside of the car and the driver/ passenger side. I later that evening found French fries on the back seat floor underneath the driver and passenger side. I ended up cleaning that up and also found dirt in the trunk. On top of it off I barely drove the car the right rear tire was low in air! I made a complaint to geico and enterprise and was very dissatisfied with the services that was provided to me. I couldn't get my car changed because they are open from 9am to 12pm and closed on Sunday. Plus I needed to sleep since I work night shifts. They didn't offer to pick me up or come get their crappy car to exchange me for a new one. I hope my car is fixed on Monday because their customer service is terrible. read more

I had to wait 30min for a shuttle even though they quote 5-7 min and no one answered the phone

3 weeks ago, my Nissan Versa was parked on a street and a large truck backed up into it and completely crushed it. Unfortunately, I did not carry renters insurance with Geico ( side note: everyone should pay the few dollars a month for that service!) and I was devastated on what to do for a reasonable car rental; My auto body shop calmed me down and set me up with this Enterprise location. First, Eddie came to pick me up at the auto body shop (they came quickly, despite being in the middle of rush hour). And at the rental counter, Yvonne is amazing.. She's like the know-everything person of not only Enterprise, but the entire neighborhood! She's great. And she worked out a fantastic fee for me in spite of my last minute situation and not having renter's insurance. And then James was just kind and helpful and when I called with questions, he immediately took care of my situation ( I had to extend the rental and change my billing info).. And Delores, who drove me back to Golden Auto Body once my car was repaired, was so informative on Enterprise and their car sales program ( I was asking her about it as my husband is in the market for another car but doesn't want brand new!) . She knew everything about the car sales and was a delight to chat with while driving me to the auto body shop. THANK YOU ENTERPRISE in EAST ELMHURST.. Not only Yvonne, James and Delores, but all the other staff whom I did not have the chance to actually speak with, but I observed how well they treated all customers, not only me! If I ever need a rental, they will be my go to location! read more

I have been speaking to James over the phone for my car rental. He is professional, helpful and first class in customer service. I have been through car rental hell with other locations. I have never had this level of superior customer service over the phone as with this location. Management....give James a raise! He is a true asset to your company. read more