I would rate this place 0 stars if a could, AVOID THIS PLACE AT ALL COSTS!…read more It was a complete scam, I only told them I needed it for 2 days, and it ended up being 4 days because they didn't inform me that they close at 1pm on saturdays and closed on sundays. Awful service

This was possibly the worst car rental experience in my life…read more The customer service is beyond horrible and they are quick to scam you and lie to you. Don't even waste your time as their lies, hidden fees, and unprofessional behavior is not worth your time!! Go for REAL car rental companies and NOT Metuchen Rent a car. Metuchen Rent a Car ...a business that shouldn't exist

Service was perfect and cars in great condition. Very friendly and accommodating. Will be using…read moreSensible again!

I visited NJ, rent a car here. All I have to say is I could not be happier, nice staffs, good…read moreprice. Upond returning the car I left my purse with all my IDs and over a thousand dollars in it,I was in such panic because it over an hour i dicover i lost it, I give them a call,they said come by and get it.The purse was kept for me untouch. Great integity you guys, great integrity, I love the people of New Jersey, except some of you drive like the fast and furious, you scared the LA driver here.

Enterprise car rental website took my reservation for the Edison route 27 location first. When I…read morereached there they said they don't have the car or even an upgrade. So I made another reservation at this enterprise agency by calling them (Woodbridge NJ-whose review page we are all on). They confirmed the make and model of the car and time and said yes i can come in and get the car in next 20 minutes. I get here and they say they don't have it and that the call actually went to their call center and not the agency . This Woodbridge agency say they were gonna call me to say they don't have the car but because of the day being hectic couldn't call on time . By this time I had spent 40$ in cab and 1 and half hour getting from home to agency to another agency and didn't get the car. I complained to enterprise they said we are escalating it to management . The day ended in waste of money and time and all plans gone to waste. Absolutely atrocious management from Enterprise

I deal with rental company's regularly at my job. I also rent pretty often. When comparing prices,…read moreEnterprise may look like more money than some companies, look again Enterprise gives you unlimited miles and doesn't nickel and dime you. Also, not all Enterprises are equal depending on the manager and staff. My car broke down pretty recently and I needed a rental. I was waiting for my jobs fleet manager to create a rental reservation for me for hours. The tow truck took forever and I'm not impressed with my job, but Enterprise came through! I was pleasantly surprised by how accommodating this Enterprise was. Nicole was kind enough to send a driver to pick me up before they even had a car available for me and before I was able to provide a rental reservation number. Luckily for me a vehicle was available shortly after. The car was quickly serviced and sanitized before I was ready to go. The prices are fair. The staff was very friendly, professional and accommodating. I'd you are in the area and need a rental, it's a no brainer.

I would not recommend this Avis car rental, and I travel extensively for work. They ask for…read moremultiple forms of payment, insurance, and contact information. When I requested their company policy about the necessary information for a rental, they said I could talk with the owner. So I had the service rep call the owner for said policy so that we could review it. They said no and canceled our reservation. I have never had to give such personal information to rent a car before, let alone at any other car rental service that I have used. I personally think this Avis is a little shady!! If I could give it zero stars, I would!!

Deceptive and despicable. I returned my rental car 54 minutes later than the expected time. And…read more20 minutes of this 54 minute lateness was waiting in line while the lone agent was servicing another customer. I was charged approximately $70 for the extra hour. Quite exorbitant, but that was part of the contract term, so be it. What really rankled me was they refused to honor the contracted daily rental price because of the 54 minutes. So they charged me a daily rate over 210% of the agreed upon rate. Complete ripoff artists.

cancelled without prior Intimation…read more I had a confirmation but when I show up the clerk outright refuses to give. a vehicle saying there are no vehicles available. says it's my job to confirm again before the scheduled time. just wasted time and money to get here and go back.

SHOUTOUT TO DYLAN who was the best rep we could ask for. He upgraded us because we were early to…read morepick up our car and was one of the nicest most respectful agents we've ever dealt with. Gave us all the information on the car, gave us all the feedback on which car is best for our trip and was incredibly honest and kind the entire time. We need more workers like this who actually care for their jobs and want to help people feel comfortable in renting a car. Thanks for everything man! We really appreciated it. Hope his management sees this!

DO NOT USE THIS COMPANY!! I had to book a round trip from central NJ to Newark airport and forgot…read morethe name of the car service we used previously. My wife was at work, so I couldn't ask her to remind me. I called MetroPark on April 3rd for a pickup on April 4th and spoke to 'Sid'. He seemed like a nice enough guy although he couldn't seem to either hear or understand what I was saying part of the time. He told me what the price would be for the pickup at our home and for the return trip, I gave him my credit card info and email and he said I would be receiving an email or text confirmation. By the morning of April 4th, I had still not received any confirmation but what I did receive was an almost $400 charge on my card from them. The agreed upon price I got on the phone was $120 each way. I called the main number back at 8:10 am on April 4th, got a different person, told them I had not received confirmation and asked why I was charged so much extra. He was rude and condescending, said it was sent and that I should check my spam email (which I had already done prior to calling), told me the extra fees were for gratuities and other expenses and added that I shouldn't book them if I can't afford it. Keep in mind that this comment comes from a semi-literate working at a taxi stand. Needless to say, I emphatically told him to cancel the service and hoped this would be the end of it. I then called my bank to give them the heads up about these charges as I would be out of the country for over a week. They explained that the charges were still pending, but I at least wanted it to be on record that I contacted them immediately. As I write this on April 13th, the charges were still on my card, so I filed a fraud complaint with my bank and the charges will be taken off. Also, we went with the car service we had previously used and they were honest, charged less, had a clean, new car and were top notch. Even our driver was a pleasure. To summarize, it is much easier to be an honest company who treats their clients with respect and good service than a vampiric parasite who tries to cheat honest people out of their money. You are only hurting yourselves in the long run through loss of business and reputation. MetroPark, are a few extra ill-gotten bucks really worth it?

Beware. Charged a 90 minute wait fee at Metropark because my daughter was late. I notified the…read moredriver by text 2 hour 45 minutes that the train was delayed. Driver said thanks and keep them posted. I notified them 3 more times by text and talked to the driver on the phone and he said not to worry, keep him posted. So I did. He said he was at a party, no problem. Never did he tell me I was being charged from the original time. I believed that because I gave over 2.5 hours notice, I wouldn't be charged. I paid $193 for the trip from Metropark to Rumson. They billed me an extra $180 the next day. When I questioned Sid, he was extremely rude. He sent an email threatening to sue me if I write a bad review. The below email was sent at 1:51 pm on 11/30/2023: Megan Ferber , The charge is in line with company policy and terms and service, Please read the company policy and it was emailed to you in your confirmation as well. Secondly, We are making this a legal notification , if you chargeback this charge you will incur all cost associated with it. Meaning and not limited to Loss of business , You claimed that you will defame the business all over the internet. If such of what you described happens , We will personally challenge you legally ! for loss of business, Loss of Time, defamation and hours involved to rectify. Furthermore, the part that describe this charge that your trip incurred is highlighted for your convenience. Thank You,

I had a very frustrating experience at the Budget location on Wood Avenue in Edison…read more I made a reservation in advance through Budget's official website and called ahead to verify that my driver's license would be accepted. I provided all required information upfront and was told everything was fine. However, when I arrived for pickup, I was denied the rental due to a "location-specific policy" regarding probationary licenses. This policy was never disclosed to me during booking or in my prior call with customer service. I was assisted by Sam at the counter and later spoke with the manager, Bobby Sabharwal. While I understand that policies may vary by location, the way this situation was handled was disappointing. When I asked for clarification or simple written documentation explaining the denial (so I could report back to my company), I was repeatedly interrupted and told to "have legal follow up," without being provided any immediate documentation or support. There was little effort to listen or offer a solution in real time. As a result, I was left without a vehicle after traveling to the location for a time-sensitive, work-related obligation. To be clear: I verified eligibility before booking I showed up with all required documentation I was still denied service due to a policy that was never communicated This reflects a breakdown between corporate booking and franchise-level policies, and unfortunately, the burden fell entirely on me as the customer. I recommend that anyone booking here: Call the specific location directly Ask detailed questions about license requirements Get confirmation in writing if possible There needs to be better transparency and basic customer care in situations like this. No one should be left stranded after doing everything correctly on their end.

I could not be happier with the service that I received from this Avis rental car office I had…read moredriven up from Florida and I returned the car here on Wood Avenue. I felt I was so blessed to have found a car through Avis in Orlando when I returned the car kindness compassion I was so happy they were so kind I'm so blessed to have this company in my area where I live thank you again.

I stopped in for a bizarre but necessary request; I needed to have some gas siphoned out of my…read morevehicle before I could ship it. The waiting area has coffee and filtered water. Nice offerings for customers. I noticed that the other customers that came in were also treated very well and it's clear this is a favorite neighborhood shop. The owner (son) was super nice and friendly. He tried but my tank wasn't set up in a way that would be easy to do. I appreciated however the fact they were willing to try. I called the shipper and they told me where to go (see my other review). If I lived locally, I'd give these guys a try.

I like Hogan's.  Ed and Dale hooked me up when I needed a new vehicle and have always been very…read moreforthcoming as far as what my car actually needed as far as service.  They also sell used cars from their rental supplies and from their original lot a few blocks away with a good range of prices and types to choose from.

First time using Hertz. Hertz is the recommended car rental agency for State Farm insurance. Very…read moretiny office with 2 desks. The Hertz agent, Dustin picked me up from the auto body shop after a lady (State Farm customer) side swiped my parked car. Dustin was very nice and helpful. He seemed to be running the shop all by himself. He had to lock the shop up to come and pick me up in the next town over. State Farm granted a mid size rental. Hertz only had 1 mid size rental available which was a Hyundai Elentra. Nice car but no blue tooth capability (so disappointing). Dustin, in his tie and under the sun, was even nice enough to grab a towel and polish the car up before I drive off. The paper work went smooth. Stay tuned for my update upon returning rental.